Haven Hotel

Hotels
7.2 (4613 reviews)
6-8 Sussex Gardens , London , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Fax/photocopying
Non-smoking throughout
CCTV outside property
24-hour security
Television in common areas
Front desk (limited hours)
Free wired internet
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cold rooms
Small size

Categories

Cleanliness
6.85
Clean, but some mentions of cold rooms which affected perceptions.
Service
8.31
Staff described as helpful and friendly across several reviews.
Location
8.35
Multiple reviews highlight the great location near transport links and attractions.
Room Quality
5.81
Many reviews indicated rooms were small and sometimes cold.
Amenities
7.34
Basic amenities present; some issues with heating and wifi reported.
Value for Money
6.8
Mixed feelings with some suggesting it's overpriced for the quality.
Food and Beverage
6.85
Not explicitly mentioned, measured as standard for this hotel tier.
Overall Experience
7.32
Generally positive, though with notable drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:45

Property Description

Charming Accommodations
Haven Hotel, nestled in Sussex Gardens, offers cozy rooms with satellite TV and convenient access to Paddington Station. Enjoy a quick commute to Heathrow Airport and explore the city with ease.

Modern Amenities
Each room is equipped with tea/coffee facilities, free Wi-Fi, and a work desk for your convenience. Freshen up in the en suite bathroom stocked with complimentary toiletries.

Convenient Location
With Hyde Park and Oxford Street nearby, indulge in shopping and leisurely strolls. Explore London's attractions easily, with London Zoo just a short distance away.

Experience comfort and convenience at Haven Hotel - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 4613 reviews
Cleanliness: 6.85
Service: 8.31
Location: 8.35
Room Quality: 5.81
Amenities: 7.34
Value for Money: 6.8
Food and Beverage: 6.85
Overall Experience: 7.32
M
Mark • solo_traveller • gb
6
Okay
Pros:

Great location, friendly staff

Cons:

Rooms very tired, bed uncomfortable and bedding limited. Poor WiFi

2026-06-06 • via Nuitee
T
TARU • family_with_children • fi
9
Kiitos ystävällisestä palvelusta!
Pros:

Sijainti keskeinen ja hyvä.
Ystävällinen henkilökunta.
Hinta-laatusuhde 👍🏼

Cons:

Matkalaukuille lähtöpäivän turvallista säilytystä kaipasimme.
Sänky liian pieni kahdelle.

2026-06-06 • via Nuitee
M
Mchugh • solo_traveller • ie
10
Pros:

Close to where we needed to be..staff very helpful

2026-06-06 • via Nuitee
A
abeera • couple • gb
8
2026-06-06 • via Nuitee
S
Shaun • extended_group • gb
1
Pros:

My engineers couldn't stay in the hotel, room was very dirty including some black marks on the bedding

Cons:

Pictures of the rooms are outdated, very dirty

2026-06-05 • via Nuitee
M
Matt • solo_traveller • ie
10
2026-06-05 • via Nuitee
J
Julian • couple • ch
7
2026-06-05 • via Nuitee
B
Bhavisha Jitendrakumar • family_with_children • gb
8
2026-06-04 • via Nuitee
I
Ieva • couple • ch
7
we loved the location. the accomodation itself was basic, but for 65 GBP it was a super deal
Pros:

location was great, staff was helpful.

2026-06-03 • via Nuitee
I
Ina • solo_traveller • nl
7
Pros:

De locatie was perfect
Ook waren de bedden goed en schoon

Cons:

De kamer kon wel een opknapbeurt gebruiken
Het laminaat was erg oud

2026-06-03 • via Nuitee
J
Jessika • extended_group • br
6
Se a prioridade for localização, é uma ótima escolha.
Pros:

Bem próximo da estação Edward Road (Circle, Hammersmith e Bakerloo Line). A avenida principal e proximidades possuem restaurantes, mercados, farmácias, ponto de Hop on Hop Off. A limpeza e troca de toalhas ocorre todos os dias.

Cons:

Os travesseiros eram muito finos e o quarto estava extremamente quente. Estive em Londres durante uma onda de calor, e o hotel oferecia apenas um ventilador pequeno para duas camas de solteiro, o que foi insuficiente. Além disso, havia poucas tomadas no quarto, para utilizar as duas disponíveis, era necessário arrastar a cama. O espaço do quarto também é bastante reduzido.

2026-06-02 • via Nuitee
J
Joanna • solo_traveller • pl
10
Pros:

Było bardzo czysto, przyjemnie, przemiła Pani w recepcji. Mocno polecam

2026-06-02 • via Nuitee
Z
Zeroual • couple • fr
6
2026-06-02 • via Nuitee
M
Mitchel • solo_traveller • nl
8
Pros:

Pr

2026-06-02 • via Nuitee
L
Lynne • couple • gb
7
Helpful staff
Pros:

The reception staff were pleasant & helpful. The room was a reasonable size with ensuite bathroom. There was a kettle with plenty of tea & coffee. The beds were comfortable. In the bathroom there was a good supply of shower gel & shampoo. Hairdryers & other items were available from reception on request.

Cons:

The room lacked air conditioning which would have made the hot night more comfortable. The water temperature in the shower was hard to regulate.

2026-06-02 • via Nuitee
L
lucyna • extended_group • pl
7
2026-06-01 • via Nuitee
R
Rebeca • solo_traveller • es
5
Decepcionante
Pros:

La limpieza

Cons:

Nada que ver con las fotos publicadas aquí. Nos dieron un sótano al lado de unas escaleras con salida a la calle, por la ventana podías ver hasta ratas peleándose. Todo el exterior sucio y descuidado. El personal nada amable, lo único la limpieza de la habitación. El baño pésimo, todo alicatado con azulejos tenía que llevar cuidado para que mis hijas no se resbalaran y que no pasara ningún accidente. La TV rota no funcionaba, un calor sofocante en la habitacion no hay aire acondicionado, solo un ventilador, el suelo roto en una esquina. Menos mal que a pesar de ir con niñas pequeñas solo era para dormir.

2026-06-01 • via Nuitee
M
Michele • solo_traveller • it
7
Cons:

La moquette è sporca e rovinata

2026-06-01 • via Nuitee
G
Giulia • couple • it
8
Pros:

Posizione comoda, camera pulita

Cons:

Mancanza A/C problematica d’estate,

2026-05-31 • via Nuitee
A
ANDREA • family_with_children • es
8
Excelente relación calidad precio, podría mejorar la instalación del baño
Pros:

Lo mejor del hotel es que estaba MUY LIMPIO
Sabanas impecables igual que toallas.
El suelo de la habitación NO T3NIA MOQUETA y eso es muy importante.

Lo siguiente mejor es la amabilidad extraordinaria del personal, nos ayudaron y facilitaron todo.

Por último la ubicación maravillosa.
Volvería

Cons:

El baño era súper pequeño y viejo, aunque muy limpio, el palo se la cortina del baño tenía oxido y la puerta del baño era plegable de plástico.
No tenía una lámpara de noche.


Aún así volvería y especificaría más lo que necesito.

2026-05-31 • via Nuitee