Haven Hotel

Hotels
7.2 (4713 reviews)
6-8 Sussex Gardens , London , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cold rooms
Small size

Categories

Cleanliness
6.85
Clean, but some mentions of cold rooms which affected perceptions.
Service
8.31
Staff described as helpful and friendly across several reviews.
Location
8.35
Multiple reviews highlight the great location near transport links and attractions.
Room Quality
5.81
Many reviews indicated rooms were small and sometimes cold.
Amenities
7.34
Basic amenities present; some issues with heating and wifi reported.
Value for Money
6.8
Mixed feelings with some suggesting it's overpriced for the quality.
Food and Beverage
6.85
Not explicitly mentioned, measured as standard for this hotel tier.
Overall Experience
7.32
Generally positive, though with notable drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:45

Property Description

Charming Accommodations
Haven Hotel, nestled in Sussex Gardens, offers cozy rooms with satellite TV and convenient access to Paddington Station. Enjoy a quick commute to Heathrow Airport and explore the city with ease.

Modern Amenities
Each room is equipped with tea/coffee facilities, free Wi-Fi, and a work desk for your convenience. Freshen up in the en suite bathroom stocked with complimentary toiletries.

Convenient Location
With Hyde Park and Oxford Street nearby, indulge in shopping and leisurely strolls. Explore London's attractions easily, with London Zoo just a short distance away.

Experience comfort and convenience at Haven Hotel - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 4713 reviews
Cleanliness: 6.85
Service: 8.31
Location: 8.35
Room Quality: 5.81
Amenities: 7.34
Value for Money: 6.8
Food and Beverage: 6.85
Overall Experience: 7.32
S
shlomi • solo_traveller • gb
7
Cons:

The room is too small for four people with luggage. The window overlooks an unattractive, poorly maintained service area. There is no air conditioning or ceiling fan.

2026-07-18 • via Nuitee
J
Johanna • couple • de
7
Great for a night
Pros:

Excellent location, very friendly staff, fan and complementary toiletries in the room, very clean, good place to stay for a night.
All in all, it's not a 5 star hotel but it was our literal haven after our original place cancelled on us last minute.

Cons:

Room and interior have seen better days, mattress was quite worn out, room was very hot and stuffy due to heatwave and no AC, only warm water during the day, at night we had cold water though

2026-07-18 • via Nuitee
R
Rivas • solo_traveller • ar
7
2026-07-18 • via Nuitee
K
Karin • couple • se
6
Pros:

Låg när det jag behövde vara nära

Cons:

Wifi var svajigt. Och eftersom jag behövde jobba var det störande.

2026-07-18 • via Nuitee
A
Ana • solo_traveller • es
5
2026-07-18 • via Nuitee
P
paul • solo_traveller • gb
5
2026-07-18 • via Nuitee
B
Basha • family_with_children • tw
4
It was just ok, but good value for money
Pros:

I liked the location of the hotel.

Cons:

The furnitures are worn out.

2026-07-16 • via Nuitee
F
Francesco • couple • it
5
2026-07-16 • via Nuitee
S
Suzanne • couple • gb
6
Very hot in the room, no air conditioning and a very hot day
Pros:

great location for hyde park. The staff were really friendly

Cons:

We had the basement room and there was a collection of noisy pigeons and a bird stuck down there who was quite noisy and distressed.

2026-07-15 • via Nuitee
G
Gatabon • extended_group • gb
8
2026-07-15 • via Nuitee
A
Amanda • family_with_children • gb
5
Great central location, didn’t have high expectations due to price but was ok
Pros:

Location was good, central to everything

Cons:

Room was too small and hot, would not book a room without aircon in July again. Thought I would pass out with the heat in the bathroom

2026-07-15 • via Nuitee
G
giovanna • solo_traveller • it
7
2026-07-15 • via Nuitee
P
Patriz • couple • au
9
I will come back again! I am satisfied with my stay
Pros:

They clean the room everyday and staff are very nice. Location is perfect!

Cons:

The room is bit small

2026-07-15 • via Nuitee
L
Linnea • couple • se
6
Pros:

Location location location

Cons:

Too warm
During a heatwave, but where is it not?

2026-07-14 • via Nuitee
S
Sammon • couple • ie
9
Great location and excellent staff
Pros:

No breakfast included

Cons:

Mre European restaurants on Edgeware road.

2026-07-14 • via Nuitee
S
Sabine • solo_traveller • de
8
Pros:

Location ist super und das Personal war sehr freundlich und hilfsbereit. Das Preis/Leistungsverhältnis hat gestimmt.

Cons:

Das Hotel und Zimmer waren sauber aber in die jahre gekommen. Für de. Preis allerdings gut.

2026-07-14 • via Nuitee
V
Verónica • solo_traveller • es
6
Mucho calor pero buena ubi
Pros:

Muy buena ubicacion

Cons:

La zona un poco peligrosa, habia peleas y gente que robaba. Y en el cuarto hace mucho calor y no hay aire acondicionado, pero habia ventilador igualmente mucho calor

2026-07-14 • via Nuitee
D
Didier • solo_traveller • fr
9
2026-07-13 • via Nuitee
T
Toby • solo_traveller • gb
8
2026-07-13 • via Nuitee
M
Marita • solo_traveller • fi
7
Pros:

Hyvä sijainti. Ystävällinen henkilökunta. Siisti huone, joka siivottiin joka päivä.

Cons:

Ei ilmastointia, joten huone oli todella kuuma, kun ulkona helteistä. Suihku oli huono, vettä tuli liruttamalla.

2026-07-13 • via Nuitee