Haven Hotel

Hotels
7.2 (4840 reviews)
6-8 Sussex Gardens , London , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cold rooms
Small size

Categories

Cleanliness
6.85
Clean, but some mentions of cold rooms which affected perceptions.
Service
8.31
Staff described as helpful and friendly across several reviews.
Location
8.35
Multiple reviews highlight the great location near transport links and attractions.
Room Quality
5.81
Many reviews indicated rooms were small and sometimes cold.
Amenities
7.34
Basic amenities present; some issues with heating and wifi reported.
Value for Money
6.8
Mixed feelings with some suggesting it's overpriced for the quality.
Food and Beverage
6.85
Not explicitly mentioned, measured as standard for this hotel tier.
Overall Experience
7.32
Generally positive, though with notable drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:45

Property Description

Charming Accommodations
Haven Hotel, nestled in Sussex Gardens, offers cozy rooms with satellite TV and convenient access to Paddington Station. Enjoy a quick commute to Heathrow Airport and explore the city with ease.

Modern Amenities
Each room is equipped with tea/coffee facilities, free Wi-Fi, and a work desk for your convenience. Freshen up in the en suite bathroom stocked with complimentary toiletries.

Convenient Location
With Hyde Park and Oxford Street nearby, indulge in shopping and leisurely strolls. Explore London's attractions easily, with London Zoo just a short distance away.

Experience comfort and convenience at Haven Hotel - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.2
Based on 4840 reviews
Cleanliness: 6.85
Service: 8.31
Location: 8.35
Room Quality: 5.81
Amenities: 7.34
Value for Money: 6.8
Food and Beverage: 6.85
Overall Experience: 7.32
B
Bartoli • solo_traveller • it
9
Cons:

Porta del bagno rotta.

2026-09-19 • via Nuitee
C
Cosnett • solo_traveller • gb
5
Pros:

Great location

Cons:

Nothing like the photo, hair in bed..very noisy, no bedside lamps, needs new bathroom mirror

2026-09-19 • via Nuitee
J
jaime • solo_traveller • mx
10
2026-09-18 • via Nuitee
C
Camillle • solo_traveller • au
7
Pros:

The hotel is conveniently situated in easy access to Paddington Station, Edgeware metro and excellent bus services making it easy to get around. The room was very basic, but ok for a short stay. Staff were courteous and helpful.

Cons:

No air conditioning, but a fan was provided and it was possible to open the window.
Reception was attended 24 hours and the staff were very helpful.

2026-09-18 • via Nuitee
D
David • solo_traveller • es
8
2026-09-17 • via Nuitee
D
Darlene • extended_group • us
5
Cons:

Room was too hot. Location was not what I expected.

2026-09-17 • via Nuitee
L
Lisa • solo_traveller • gb
8
Pros:

The hotel was perfect for what I needed, it was in a convenient location for the event I was attending. The room was basic but had everything I needed for my stay.

2026-09-16 • via Nuitee
I
Igor • solo_traveller • il
4
Pros:

Great location

Cons:

Everything else. Room was small, bathroom was tiny. Everything looked old and unclean. They gave us only one key for two people that we were asked to return to reception each time we left the hotel. Only one light in the room.

2026-09-15 • via Nuitee
S
Sæbjørn • extended_group • dk
7
Pros:

Meget centralt

Cons:

Der var ikke morgenmad og værelset var meget fugtigt

2026-09-15 • via Nuitee
L
Liis • extended_group • ee
7
Üldiselt soovitan lühikeseks peatumiseks
Pros:

Kompaktne ja linnale lähedal

Cons:

Juuksekarvad olid voodis, õhk ei liikunud, väike

2026-09-14 • via Nuitee
M
MONICA • family_with_children • it
9
2026-09-14 • via Nuitee
A
Anne • solo_traveller • gb
4
I don't recommend and I won't be returning.
Pros:

The receptionist at check- in was pleasant.
Although I was given a room on the ground floor behind reception it wasn't noisy after 10.30pm.

Cons:

In the room was a bed, a wardrobe and 3 drawers. There was no other surface, no bedside tables or lights. The kettle, tea and coffee were placed on top of the drawers so at night my mobile etc had to go on the floor. In the bathroom there were holes where there used to be a rail or shelf but not either. A narrow window ledge housed the small soap and shower gels. If you used the toilet the towels had to go on the floor or the bed. The view from the windows was depressing and highlighted the dreadful electric connections. When I arrived there was a lady stretched out on the reception sofa asleep. When I returned after eating out she was still there. Do they also rent out the sofa for a ridiculous amount of money? The price of my room was far too much and didn't reflect the quality. The tv didn't work either but I was too tired to complain. I had returned from France where I had paid less than half the cost of this room for a modern studio with large terrace.

2026-09-14 • via Nuitee
Y
Yaren • couple • tr
5
Pros:

Otobüs durakları çok yakındı.

Cons:

Banyo çok küçüktü, yan odalardan çok ses geliyordu.

2026-09-14 • via Nuitee
M
Mercedes • solo_traveller • es
8
2026-09-14 • via Nuitee
O
Olivia • extended_group • gb
8
Great
Pros:

Friendly staff, 24hrs. Spotlessly clean

Cons:

I couldn't get the shower to run hot, not sure if that was me or the shower

2026-09-13 • via Nuitee
V
Valeria • couple • it
7
Consigliato
Pros:

Struttura in una posizione comoda e servita dalla metro.
Stanza confortevole e pulita.
Staff disponibile h 24, abbiamo fatto il check in molto tardi e ci hanno accolti senza problemi.

Cons:

Bagno piccolino (soprattutto il lavandino).

2026-09-13 • via Nuitee
N
Nathalie • extended_group • be
8
Bon rapport qualité prix, super localisation
Pros:

Hotel réservé pour ma fille et son amie, elles ont apprécié. La situation géographique est super, proche du métro et centrale pour visiter Londres.

2026-09-13 • via Nuitee
C
Corina • couple • hr
10
Sve super, preporuke, sve je blizu (market,ljekarna i sve ostale potrebne trgovine)
Pros:

Sve je bilo uredno, čisto, osoblje odlično…

Cons:

Malo su sobe uske ali je sve u redu bilo…

2026-09-13 • via Nuitee
T
Tamás • extended_group • hu
8
Idealis szallas Londonban
Pros:

Kozel van a metro, rengeteg bolt, etterem. A kornyek biztonsagosnak tunt. Ar-ertek aranyban kivalo valasztas. Kedves szemelyzet es tisztasag.

Cons:

Viszonylag kis szoba volt, de teljesen jo valasztas Londonban.

2026-09-11 • via Nuitee
J
Jacob • couple • au
8
2026-09-11 • via Nuitee