Eira do Serrado - Hotel & Spa

Hotels
8.5 (1510 reviews)
Eira do Serrado - Curral das Freiras , Curral das Freiras , pt

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Stunning views
Good location
Cons:
Poor cleanliness
Subpar food quality

Categories

Cleanliness
7
Multiple complaints regarding filth, sticky floors, and poor maintenance.
Service
9.5
Generally friendly, but some reviews indicate a lack of attention from the staff.
Location
10
Fantastic mountain top location with incredible views.
Room Quality
8.5
Mixed reviews; some rooms reported as old and in need of refurbishing.
Amenities
9
Spa facilities available, but with limitations on hours and temperature issues.
Value for Money
8
Overpriced for the perceived quality; food and services do not meet expectations.
Food and Beverage
7
Food quality received multiple complaints; breakfast and dinner reported to be subpar.
Overall Experience
9
General dissatisfaction leading to recommendation to avoid the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 06:45

Property Description

Secluded Retreat with Breathtaking Views
Escape to Eira do Serrado, a hidden gem nestled in pristine forests overlooking the Valley of the Nuns and Curral das Freiras.

Wellness Center and Outdoor Activities
Indulge in relaxation at our wellness center featuring an indoor pool, hot tub, sauna, and more. Explore outdoor adventures right at your doorstep.

Local Cuisine and Scenic Dining
Savor authentic Madeiran dishes at our restaurant while taking in panoramic views. Unwind with drinks at one of the island's top viewpoints.

Experience tranquility and adventure at Estalagem Eira do Serrado. Book now to secure your slice of paradise.

Important information:

Please note that the half board plan does not include beverages.

Please note that the use of swin cap is compulsory in the swimming pool and hot tub.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FNC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 11 years old stay for € 17.50 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for € 22.50 per person per night when using an existing bed.
    Children up to and including 2 years old stay for free when using an available extra bed.
    Children from 3 years old to 11 years old stay for 50% of the adult rate per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1510 reviews
Cleanliness: 7
Service: 9.5
Location: 10
Room Quality: 8.5
Amenities: 9
Value for Money: 8
Food and Beverage: 7
Overall Experience: 9
F
FILIP • solo_traveller • be
2
Vergane glorie
Pros:

Het landschap. Het personeel.

Cons:

Het ontbijt was koud. Het spek kleefd aan elkaar. De bedden stonden niet goed vast. Het avondmaal was duur en de vis oneetbaar. De planken in de saunavloer zitten los. De jacuzzi stonk. Het zwembad was een plonsbad en het stoombad werkte niet.

2026-05-28 • via Nuitee
S
Stephanie • extended_group • us
9
2026-05-27 • via Nuitee
D
daniel • couple • fr
8
2026-05-27 • via Nuitee
H
H&M • solo_traveller • de
8
Empfehlenswert
Pros:

Es war sehr sauber, sehr nettes Personal. Wundervolle Aussicht vom Balkon ins Tal.
Alles unkompliziert.

Cons:

Es war hellhörig. Die Fensterläden vom Balkon sind sehr starr, schwer zu bedienen und sehr laut.
Das Frühstück war sehr eintönig. Wir waren 10 Tage dort, es gab die ganze Zeit immer das selbe. 1 Sorte Wurst, 1 Sorte Käse u.a.
Es fehlen Vorabinfos zum Mittags- und Abendmenü, um vorher entscheiden zu können, ob man im Hotelrestaurant essen möchte.

2026-05-26 • via Nuitee
S
Sabine • couple • de
8
Fantastische Lage, Zimmer gut und sauber, Essen nicht zu empfehlen7
Pros:

Die Aussicht war wunderbar. Wir hatten ein Upgrade bekommen und ein großes Zimmer mit einem zweiten Raum und Balkon mit Blick ins Nonnental. Die Betten waren sehr bequem, wir haben gut geschlafen. Die Unterkunft verdient eine 10, wäre da nicht das Restaurant... Der Obstsalat war gut, alles andere s.u.

Cons:

Das Frühstück war qualitativ billig
B und jeden Tag gleich bei geringer Auswahl. Der Kaffee war grauenhaft. Die Warmhaltebehälter hatten Deckel und keine Beschriftung, so dass man alles anschauen musste. Da in den Bewertungen das Abendessen lobend erwähnt wurde, haben wir es probiert. Ich habe noch nie so schlechtes, geschmackloses Gemüse bekommen. Ich habe davon nur einen Bissen probiert. Totgekocht, absolut ungewürzt ging es zurück und wurde auch nicht berechnet, was positiv erwähnt werden soll.

2026-05-26 • via Nuitee
S
Stuart • solo_traveller • gb
8
Astounding location
Pros:

The location - with the views - is astounding.
The room was spacious.
The pool area was very clean and well presented.

Cons:

There was no lounge or bar for guests to use - only the outdoor cafe (which closed early evening) and some sofas in corridors. The games room had no games.

Our room (superior double) had an unusual arrangement, with the bedroom separated from the balcony/view by another room, and the balcony having no furniture to sit out on. Also the shutters were broken and could not be left open in the wind.

2026-05-26 • via Nuitee
G
Gaëtan Mathias • couple • fr
9
2026-05-25 • via Nuitee
E
elizabeth • solo_traveller • gb
8
Fantastic views
Pros:

The location is incredible with views of the mountains including Pico Grande and the villages of Curral das Freiras from all the bedrooms, restaurant hall and swimming pool. The staff were all smiley and helpful. Useful location for walks, we walked down the winding path to Curral das Freiras, where there are some great restaurants/ cafes.The hotel had a massive gift shop selling all the Madeira keepsakes and lots of T shirts. The hotel seemed popular with walkers.

Cons:

The location of the hotel provided the fantastic views, however to get there you had to drive along a narrow winding narrow mountain road which became challenging when you met buses coming from the opposite direction.

2026-05-22 • via Nuitee
O
Oleksandra • couple • ua
7
Pros:

Локація фантастична, вид з балкону ніби з листівки. Загалом досить комфортне місце для відпочинку, є де погуляти і можна швидко доїхати до популярних трейлів

Cons:

Не вистачає холодильника в номері, а сніданок був дуже бідним. Також в нас був номер під кафе/сувенірами і з самого ранку було дуже шумно через совання стільців чи ще чогось

2026-05-22 • via Nuitee
C
Chloe • couple • gb
6
Nice hotel with good views but staff seem quiet and not always available to help
Pros:

Nice views, comfy bed and well kept rooms

Cons:

Staff were very quiet and didn’t talk much. You also need to wear a cap in the pool and the menu for the dinner at the restaurant was hard to understand with not many options particularly for vegetarian. The doors of the hotel are locked overnight which was a problem as we wanted to do a sunrise hike at 6am and nobody was at the front desk to let us out. When we eventually got let out after half an hour, I needed to quickly pop back in as I forgot my bag but there was nobody around and we were then locked out. We rang the bell and knocked on the door but no response. I did the hike without my bag as nobody could let us back in and when we returned at 8am the door was then unlocked.

2026-05-22 • via Nuitee
L
Lana • couple • pt
10
2026-05-21 • via Nuitee
C
Christophe • couple • fr
9
Parfait et je souhaite préciser que nous avons mangé au restaurant et que c’était très bon et assiettes très bien présen
Pros:

L’emplacement le Personnel très agréable

Cons:

Rien du tout

2026-05-21 • via Nuitee
M
Molany01 • couple • hr
8
Beautiful place, we felt like gods in the clouds.
Pros:

The location is excellent, the view from the room is magnificent. There was always enough parking space. The room was cleaned every morning.

Cons:

Breakfast had little choice, only one type of salami. They have a rule that breakfast is from 8am, not 7am, they probably charge extra for an earlier breakfast. There is not even a small fridge in the room.

2026-05-19 • via Nuitee
M
Mónica • couple • pt
9
Incrível!
Pros:

Pequeno-almoço com imensa variedade, funcionários atenciosos e simpáticos, refeições do restaurante com boa relação qualidade-preço, ginásio e piscina/jacuzzi/banho turco muito bom, boa localização para quem procura paz e sossego!

2026-05-18 • via Nuitee
A
Ania • solo_traveller • pl
5
Pros:

Widok. Resturacja jest ok. Pokoj duzy .

Cons:

Smierdzaca woda w jackuzzy, smieradzaca sauna parowa. Wybralam hotel celem relaksu a nie dalo sie z tego kozystac.

2026-05-17 • via Nuitee
J
Jānis • couple • lv
10
Pros:

Amazing view ! Location are real hidden gem . Easy hike trail just around the hotel . Nice staff . Great spa area (included in price)

Tasty food (except tradirional Madeirian soup at restaurant 😅 that was a “scam”- didnt understand it was a joke or what . )

We really did enjoy this place ! 😇

Cons:

Amazing location !

2026-05-14 • via Nuitee
M
Mara • solo_traveller • lv
10
2026-05-14 • via Nuitee
P
Patrik • couple • sk
10
Perfect place for a quiet and peaceful stay surrounded by breathtaking cliffs and nature.
Pros:

- Absolutely breathtaking location at every hour during the day and night - the sky is dark and full of stars. I spend a lot of time at balcony
- Parking at the evening full of space
- Staff is kind, smiling, very professional and helpful
- Extremely clean rooms everyday jesus christ
- Very quiet place during the night
- Gift shop & coffee bar is part of the hotel
- Big ass television screen
- Hot water flowing during the night
- Lots of sockets, useful for camera gear, powerbanks etc.
- Good coffee machine .)

Cons:

- SPA is only open up to 7PM - this is not very efficient - i would like to go to the wellness after full day of hiking on the other side of the island. 11PM would be best time to close it.
- Larger trash bin would be more practical
- Breakfast choice was average at best, i would like to see more vegetables and more food options, i was missing some chicken etc.

2026-05-14 • via Nuitee
M
Marcella • solo_traveller • ie
9
Scenic Retreat
Pros:

Friendly helpful staff.
Excellent spacious room with spectacular views overlooking Nuns Valley. Very comfortable large bed and pillows.

2026-05-13 • via Nuitee
R
Roy • couple • nl
6
Functionele locatie voor natuurliefhebber, weinig charme of gezelligheid
Pros:

Prachtige locatie voor uitzichten,

Cons:

Niks te beleven in nabijheid. Spa is oud en stinkt.
Ontbijt is sober maar voldoende.

2026-05-13 • via Nuitee