Helgon Hotel - Lourdes Pyrénées

Hotels
8.2 (303 reviews)
8 Rue Massabielle , Lourdes , FR
+33 5 62 94 24 97

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Hiking
Lift / Elevator
Laundry
Luggage storage
Cycling
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Review Highlights

Pros:
Comfortable beds
Great location
Friendly staff
Cons:
Small rooms
Poor breakfast
Issues with cleanliness

Categories

Cleanliness
7.95
There are mentions of damp smell and mould, which impacts the cleanliness perception.
Service
8.95
Most reviews highlight friendly and helpful staff, with a few exceptions noted.
Location
9.45
Location is frequently praised as perfect for main attractions and quiet despite busy surroundings.
Room Quality
7.45
Several complaints about small rooms, odd smells, and issues with room access have been noted.
Amenities
8.45
Positive mentions of hotel infrastructure and breakfast options support this score.
Value for Money
7.45
Comments indicate that prices do not match expectations, particularly in a few reviews.
Food and Beverage
6.95
Reviews noted that breakfast was not good and some amenities were lacking.
Overall Experience
8.95
Despite some issues, the overall experience was still rated positively by many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 22:14

Property Description

Luxurious Accommodation
Experience comfort and convenience at Helgon Hotel, where air-conditioned rooms with free WiFi and soundproofing await you. Enjoy your stay in style with a flat-screen TV and specially adapted rooms for guests with reduced mobility.

Delicious Dining Options
Indulge in a delightful buffet breakfast to start your day off right. Unwind in the evening with a refreshing drink at our cozy bar, perfect for relaxing after a day of exploration.

Convenient Amenities
Benefit from our 24-hour front desk service and easy accessibility with two lifts available. With bus stops nearby and paid parking just a stone's throw away, your stay at Helgon Hotel promises both comfort and convenience.

Ready to experience the charm of Helgon Hotel? Book your stay now and make unforgettable memories!

Important information:

Helgon Hotel is serviced by 2 elevators and has a 24-hour front desk.

ACCESS/PARKING
The L5 bus line serves the hotel at the “Pont Vieux” stop.
A paid public car park is located in the streets adjacent to the hotel as well as a large car park with 470 spaces at the Esplanade du Paradis (payable from 9:00 a.m. to 10:15 p.m. at the tourist zone rate, see official website of the City of Lourdes ).
Free parking further away is available: Parking Lapacca, (17 minutes on foot or bus service L3 => L5); Parking at Place Capdevielle in the town center (17 min walk or L5 bus service).

Please note that for bookings of 15 people or more, specials conditions may apply. Please contact the property after booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LDE

Location

Guest Reviews

8.2
Based on 303 reviews
Cleanliness: 7.95
Service: 8.95
Location: 9.45
Room Quality: 7.45
Amenities: 8.45
Value for Money: 7.45
Food and Beverage: 6.95
Overall Experience: 8.95
F
Francisco • couple • gb
10
2026-09-19 • via Nuitee
S
Sharon • extended_group • gb
8
Nice hotel, breakfast needs to be better thought out.
Pros:

It’s locality

Cons:

The scramble for breakfast

2026-09-15 • via Nuitee
G
Geniez • couple • fr
8
2026-09-13 • via Nuitee
L
Loretta • extended_group • gb
8
A pleasant comfortable stay in picturesque surroundings ideal for our planned visit to the sacred sites
Pros:

Modern looking hotel with large comfortable beds, clean and close proximity to the basilicas plus other special locations.

Cons:

A small fridge might have been useful plus a bigger safe.

2026-09-13 • via Nuitee
L
Lisa • solo_traveller • it
9
Una rarità nel panorama dell’ospitalità della zona.
Pros:

Pulita, moderna, dotata di aria condizionata, una rarità a Lourdes. Personale gentile ed oltremodo disponibile, disposto ad aiutare l’ospite in ogni modo. Posizione ottima, a due passi dal santuario ma tranquilla e isolata dal caos dei grandi pellegrinaggi giovanili di agosto, un po rumorosi la sera.

Cons:

Nulla.

2026-08-29 • via Nuitee
M
Mauro • couple • it
8
Pros:

In centro

Cons:

Il parcheggio Deve essere prenotato

2026-08-29 • via Nuitee
E
Edgar • solo_traveller • es
2
2026-08-24 • via Nuitee
D
Dresden • solo_traveller • ie
8
Good location , value for money
Pros:

It’s not my 1st time in Lourdes but 1st time with this hotel . I was surprised, after checking in, the receptionist handed me free candles to be use for the torchlight procession.
I stayed in a double room and the bed was bigger than the usual double bed .

Cons:

Bad smell coming from the drainage in the shower.

2026-08-19 • via Nuitee
A
anne • solo_traveller • fr
7
2026-08-18 • via Nuitee
M
Marie Ange • family_with_children • gp
7
séjour agréable
Pros:

l'établissement est situer a quelque mètre du sanctuaire .Idéalement placer pour les famille. Les repas petit déjeuner et diner étais de qualite.je recommande pour les familles et les groupes

2026-08-17 • via Nuitee
A
ANNA ROSA • solo_traveller • it
7
Cons:

Il lavandino del bagno era otturato

2026-08-17 • via Nuitee
C
Chris33 • solo_traveller • fr
9
Pros:

Bon emplacement .
Personnel très gentil et serviable.

Cons:

D'avoir choisi une chambre avec un grand lit et de me retrouver avec 2 lits jumeaux.sinon rien a redire.

2026-08-16 • via Nuitee
A
Ana P Sanabria • solo_traveller • co
10
Pros:

Ubicación y servicio de comidas

2026-08-12 • via Nuitee
L
Luis • solo_traveller • es
6
2026-07-25 • via Nuitee
L
Lydia • solo_traveller • re
10
Pros:

Hôtel à proximité du sanctuaire.
Chambre propre !

2026-07-18 • via Nuitee
R
Riza • couple • de
8
2026-07-11 • via Nuitee
M
Mamo • solo_traveller • mt
9
Pros:

Small , nicely decorated hotel,friendly staff,good breakfast and very close to the sanctuary.

Cons:

In the WC you should put a little sink and a mirror and maybe frigo bar

2026-07-11 • via Nuitee
B
Benoit • solo_traveller • fr
7
2026-07-07 • via Nuitee
A
Alicia • extended_group • es
10
Emocionados.
Pros:

Me encanto todo .

Cons:

Todo perfecto, nada negativo.

2026-06-25 • via Nuitee
S
sharon • solo_traveller • ie
8
Pros:

Convenient location, hotel room was well appointed, clean and value for money

Cons:

No negatives

2026-06-23 • via Nuitee