Homewood Suites by Hilton Rochester/Greece, NY

Hotels
•
Homewood Suites by Hilton
8.7 (422 reviews)
400 Center Place Drive , Rochester , US
+1 585-865-8534

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Excellent breakfast (multiple mentions)
Clean rooms and bathrooms
Comfortable, spacious rooms and beds
Helpful/front desk and breakfast staff (several positive mentions)
Good amenities: pool, gym, fire pit, occasional complimentary dinner
Convenient location (close to food)
Cons:
Poor/slow service for some (unreturned calls, inconsiderate management)
Pet fee very high and not communicated by booking channel
Indoor pool issues (cold or old)
Maintenance problems in showers/accessible room and occasional AC failures
Smoking area too close to entryway
Uncomfortable sofa bed reported

Categories

Cleanliness
9.4
Multiple reviews specifically call the hotel and bathrooms very clean (Spanish: 'super limpio'); rooms praised for cleanliness despite some older public-area wear.
Service
7.6
Mixed: several staff mentions are very positive (breakfast crew, front desk help), but there are notable service failures (unreturned calls about left items, 'inconsiderate management') that lower the score.
Location
9.4
Frequently praised as a convenient location — short walk to food and described as 'wonderful' by multiple guests; one guest wished it were closer to Rte 90 but still acceptable.
Room Quality
8.6
Rooms are repeatedly described as comfortable, spacious, and with good beds; some maintenance issues noted (AC not working in one room, short shower curtain in accessible room, uncomfortable sofa bed).
Amenities
8.6
Good set of amenities (pool, gym, fire pit, Wednesday dinner, free breakfast) enjoyed by many, though some complain the indoor pool is old or was cold and the smoking area placement is poor.
Value for Money
7.3
Generally seen as worth the cost by many guests, but a large one-night pet fee ($125) and unexpected fees significantly hurt perceived value for some reviewers.
Food and Beverage
10
Very strong sentiment: multiple reviews call the breakfast 'best' or 'amazing' and praise the complimentary dinner; F&B is a standout strength.
Overall Experience
8.7
Overall positive stay for most guests — clean, comfortable rooms, excellent breakfast and good location — but marred for some by service lapses, maintenance/amenity issues, and steep pet fees.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Luxurious All-Suite Hotel in Rochester

Full Kitchens and Modern Amenities
Experience the convenience of full kitchens in every suite at Homewood Suites by Hilton Rochester. Enjoy modern amenities like two 32-inch flat-screen TVs and an alarm clock radio with MP3 player connection.

Complimentary Breakfast and Gym Access
Start your day with a hot breakfast buffet and unwind in the gym at Hilton Rochester Homewood Suites. Guests also have free access to the business center for added convenience.

Convenient Location and On-Site Dining Options
Located just a short drive from Seneca Park Zoo and downtown Rochester, this hotel offers easy access to local attractions. Don't forget to take advantage of the light weekday dinner offered to guests and the on-site convenience store.

Book your stay now at Homewood Suites by Hilton Rochester for a memorable and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ROC

Location

Guest Reviews

8.7
Based on 422 reviews
Cleanliness: 9.4
Service: 7.6
Location: 9.4
Room Quality: 8.6
Amenities: 8.6
Value for Money: 7.3
Food and Beverage: 10
Overall Experience: 8.7
I
Ivan • couple • us
10
2026-10-28 • via Nuitee
S
Samantha • extended_group • us
1
2026-10-26 • via Nuitee
A
APRIL • extended_group • us
10
Cons:

The pool was cold and that was upsetting because that was the only reason we stayed at this hotel. We accidentally left 2 things in the room when we left. I called the day we left and the next 4 days asking if they could please put these things aside. I kept getting the same answer "Someone will call you back and let you know if they were found of not." One item was apart of my medically complex child's equipment. I have absolutely no issue driving back to Rochester to get it but no one ever called me back. We will not be staying here again.

2026-10-22 • via Nuitee
N
Nina • family_with_children • ca
9
Pros:

Breakfast crew were amazing, always very polite and asking how if they can help.
Ryan at front desk was also very helpful

2026-10-20 • via Nuitee
K
Kylie • solo_traveller • us
9
2026-10-14 • via Nuitee
J
Juliana • couple • us
10
Lovelylovation and clean. Loved the fact that they are pet friendly!
Pros:

Everything!

Cons:

N/A

2026-10-13 • via Nuitee
C
Christiaan • couple • nl
10
2026-10-13 • via Nuitee
Q
Quintesha • solo_traveller • us
10
Amazing place
Pros:

The comfortable of the room the environment.

Cons:

I didn't care to much for the smoking area near the entryway. I think they should make or get like tent especially when the weather is not good.

2026-10-12 • via Nuitee
V
Verryluz • family_with_children • us
7
2026-10-11 • via Nuitee
L
Leslie • family_with_children • us
9
Home away from home!
Pros:

We stay at this hotel whenever we are visiting our grandson, who stays with us at the hotel. The staff is wonderful, the pool is nice, and it's a short walk to good food.

2026-10-10 • via Nuitee
J
John • couple • us
9
2026-09-15 • via Nuitee
R
Ronald • couple • us
10
Comfortable, spacious, clean place to say and enjoyable breakfast
Pros:

Room, comfort, cleanliness, space in room, the bed was very comfortable, dinning area

Cons:

Wish was closer to Rte 90 but still was worth the drive

2026-09-13 • via Nuitee
J
Júlia • solo_traveller • es
8
Pros:

La habitación muy grande. Camas cómodas. Desayuno bien.

Cons:

La piscina interior está muy vieja. Y las duchas necesitan reforma porque se caen a trozos, estan muy viejas

2026-09-11 • via Nuitee
A
amichai • family_with_children • il
10
2026-09-07 • via Nuitee
N
Nelson • couple • us
1
Poor service
Pros:

Nothing

Cons:

Inconsiderate management.

2026-09-03 • via Nuitee
S
Susan • couple • us
10
2026-08-26 • via Nuitee
A
Ali • family_with_children • us
9
Pros:

Good location clean hotel good breakfast warm swimming pool

2026-08-25 • via Nuitee
F
Frank • solo_traveller • us
10
Great overnight stay
Pros:

The room was excellent. Clean and plenty of space. The breakfast was good. My kids enjoyed the pool.

Cons:

Everything was great.

2026-08-20 • via Nuitee
T
Tim • solo_traveller • us
9
Pros:

Everything

Cons:

Nothing

2026-08-18 • via Nuitee
Y
Yokolopea • solo_traveller • us
7
Pros:

Location, what's wonderful and breakfast!

Cons:

The air conditioner in the room was not working.

2026-08-17 • via Nuitee