Hotel Encantada Casa Boutique Spa

Hotels
9.4 (1249 reviews)
Tandapata 354 , Cusco , pe

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Great views
Friendly staff
Good breakfast
Cons:
Cleanliness issues in the room
Location may be challenging for some guests
Service delays noted

Categories

Cleanliness
8.29
Several reviews indicated issues with cleanliness, including dirty chairs and lack of toilet paper.
Service
9.76
Staff were generally friendly and helpful, but there were instances of delays in service.
Location
9.3
Location was praised for its beautiful views, but noted as challenging due to the uphill climb.
Room Quality
9.25
Rooms were spacious and well-equipped, with good beds, although some had layout issues.
Amenities
9.78
Amenities such as free breakfast and massage services received positive mentions.
Value for Money
9.74
Good value reported for the quality of service and amenities provided.
Food and Beverage
9.29
Breakfast was generally well-received, though some dissatisfaction noted by reviewers.
Overall Experience
9.76
Overall experiences were positive, with many recommending the hotel despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:11

Property Description

Panoramic Mountain Views from Terrace

Enjoy breathtaking views of the surrounding mountains from our terrace while sipping on a refreshing drink from the bar. The perfect spot to unwind and take in the beauty of Cusco.

Relaxing Spa with Hot Tub and Massage Facilities

Indulge in ultimate relaxation at our spa with a rejuvenating hot tub experience and professional massage services. Treat yourself after a day of exploring the city.

Convenient Location near Cusco's Attractions

Explore Cusco effortlessly as our hotel is within walking distance of popular attractions like the Main Square and Sacsayhuaman National Park. Immerse yourself in the rich culture and history of the city.

Experience luxury and convenience at Hotel Encantada Casa Boutique Spa. Book now for an unforgettable stay in Cusco.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CUZ

Location

Guest Reviews

9.4
Based on 1249 reviews
Cleanliness: 8.29
Service: 9.76
Location: 9.3
Room Quality: 9.25
Amenities: 9.78
Value for Money: 9.74
Food and Beverage: 9.29
Overall Experience: 9.76
F
Francesca • family_with_children • it
9
Pros:

La posizione è la vista dalla nostra finestra e dalla terrazza comune
A Cusco fa molto freddo e La sera quando siamo arrivati il personale ci ha fatto trovare una borsa di acqua colza sotto le coperte per riscaldarci il letto

2026-08-14 • via Nuitee
N
Nicole • couple • ky
10
Pros:

We loooved our stay here. The massages were absolutely incredible, the breakfasts were delicious and the staff were honestly amazing.

2026-08-12 • via Nuitee
A
Andrea • couple • de
10
Wir kommen wieder!
Pros:

Super bequemes Bett, eine funktionierende Heizung und die Wärmflasche in der nacht waren super. Man hat einen sehr schönen Blick über die Stadt. Hoteleigene Massagen haben wir zwei mal genutzt und waren sehr zufrieden. Das Frühstück ist reichhaltig und abwechslungsreich.

2026-08-11 • via Nuitee
R
Rebecca • couple • gb
8
Pros:

Gorgeous views. Comfy beds. Hot water bottle. Staff super friendly and helpful. Great breakfast.

2026-08-11 • via Nuitee
J
Jusselia • family_with_children • us
10
Pros:

The staff was amazing especially Milagros who received us on our arrival and helped out with breakfast the next day.Buffet style with egg station. Delicious pancakes and spinach with cheese tortas. Massage by Fiorella was great! Great views on 4th floor and garden terrace

Cons:

The bedroom lighting could be better and not as bright hospital. The room and bathroom floor were shockingly cold when we arrived. It took awhile for the room to warm up to sleep comfortably. However, they provided a heater and hot water bottles that helped a lot! Just a heads up- we requested to go breakfast box because we had to leave before 6 am. They didn’t have it and the worker said he didn’t know what I was talking about even though we reminded two different workers the night before.

2026-08-10 • via Nuitee
N
Nathalie • couple • fr
10
Séjour très agréable
Pros:

Bel hôtel très bien placé dans le quartiers de Las Blas, calme, personnel très serviable

2026-08-08 • via Nuitee
F
Florence • couple • fr
9
2026-08-06 • via Nuitee
A
Ana • solo_traveller • pe
10
Encantados
Pros:

El lugar tiene una ubicación excelente, vista privilegiada y una atención dee primera

2026-08-04 • via Nuitee
C
Catherine • couple • be
2
Noisy, cold and not a spa hotel
Pros:

Rooms and breakfast area were too cold. Labelled as ‘spa’ hotel but all they offer is (expensive) massage in a cold room, and a jacuzzi which you have to pay extra for and which wasn’t working when we were there. Rooms are very noisy, you can hear everything happening the lobby and staircase - including the breakfast area where they start preparing noisily at 5am….

Cons:

Customer service doesn’t exist, they never replied to my email complaining about the stay.

2026-08-04 • via Nuitee
C
Chiara • couple • ca
9
We enjoyed our stay and would book again!
Pros:

Hot water bottles placed in bed was a very nice touch! Beautiful terrace and staff were very nice

Cons:

No hot water

2026-08-03 • via Nuitee
W
W6841TMleahk • Friends getaway
10
All the stars
Pros:

We stayed at Hotel Encantada before and after our Salkantay hike. The whole experience was incredible. We ate breakfast and dinner at Encantada multiple times and it was delicious. We also went to the Spa for an Inka Stone massage. It was the best massage we had! Fiorela and Ruth were wonderful therapists. Highly recommend this hotel!

2026-08-01 • via Tripadvisor
E
Erin • couple • gb
10
Beautiful cozy stay!
Pros:

Beautiful property with amazing views of Cusco. Perfect location near restaurants, cafes and shops but on a quiet road. Having hot water bottles delivered the rooms each evening was a lovely touch! Would definitely recommend :)

2026-07-24 • via Nuitee
E
Erin • solo_traveller • gb
10
Lovely boutique stay!
Pros:

Gorgeous hotel, lovely views and terrace. Friendly staff and loved the hot water bottle delivery in the evenings!

2026-07-24 • via Nuitee
E
Elisabeth • solo_traveller • de
10
Pros:

Das Hotel liegt im Viertel San Blas sehr zentral, in nur ca. 5-10 Minuten ist man zu Fuß am Plaza de Armas.
Die Begrüßung war herzlich mit Coca-Tee, Stadtplan und Empfehlungen für die Stadt und Restaurants.

Wir hatten ein sehr schönes Zimmer mit super Ausblick über die Stadt. Alles war sehr sauber.
Wir konnten auch unser Gepäck für die Dauer des Inkatrails kostenlos aufbewahren lassen. Auch Frühstück to go war kein Problem.

Am besten war aber der Turndown-Service, wobei abends ein Mitarbeiter die Heizung für uns aufdrehte und eine Wärmflasche ins Bett legte - sehr außergewöhnlich und bei frischen 5 Grad in Cusco abends manchmal auch wirklich nötig!

Das ganze Personal war super nett, hilfsbereit und zuvorkommend. Wir haben uns rundum sehr wohl gefühlt und würden definitiv wieder kommen.

Cons:

Der Frühstücksbereich ist etwas klein.

2026-07-23 • via Nuitee
E
Elisabeth • solo_traveller • de
10
2026-07-23 • via Nuitee
I
IRMA • family_with_children • pe
8
El ambiente es acogedor, cómodo, buena ubicación es segura y cerca de restaurantes bares
Pros:

La variedad del desayuno muy bueno! la comodidad de las camas y cubrecamas, calefacción muy bueno!

Cons:

No hubo coordinación del recojo en el aeropuerto, estuve esperando y no llegaron a recogernos, opte por tomar un taxi

2026-07-22 • via Nuitee
A
Akbari • extended_group • us
10
Great
Pros:

the best was the surprise hot water bottle in our bed that was nice and toasty well until the morning. the made to order omelets were delicious and the hotel itself was beautiful with a wonderful view of cusco.

Cons:

the breakfast area was a little small and could have had more choices, but the made to order omelets were delicious. be ready to walk uphill. many of our tours couldn't pick us up from the hotel in their mini buses because it was located in a narrow street. taxis didn't have an issue reaching the hotel.

2026-07-21 • via Nuitee
S
shivali • family_with_children • us
10
Excellent property and recommendation to anyone even with family
Pros:

The property has beautiful views and above all excellent staff. We had very good experience and thank you Encantada staff for everything.

2026-07-20 • via Nuitee
M
mathmosh • Couples • Machu Picchu, Sacred Valley, Cusco Region
2
The room was so cold we got sick and the spa is minimal
Pros:

This is not a spa hotel, it’s a hotel with one jacuzzi for the whole hotel to share, meaning it’s never available because it’s also in the same room where they do massages. Very inconvenient and false advertising.

The room was so cold at night that we got sick, which is a dealbreaker as far as I’m concerned. A hotel should at the very least provide shelter. It’s not enough with one heater (which automatically turns off) and one hot water bottle under the covers. We might as well have been sleeping outside.
Other hotels in Cusco/higher mountains, had warmer rooms for the same price or less.

The massages were okay, but terrible value.

Most of the staff was incredibly nice and helpful, but the owner (I think) told us she would help us with recommendations for Tambopata on WhatsApp, but then just ghosted us.
In general, the staff often forgot our requests, such as laundry or other facilities. And the breakfast was basic.

Stay away from Encantada. It looks nice in the pictures, but you don’t want to spend your vacation with a cold. You easily find better accommodations for this price.

2026-07-19 • via Tripadvisor
A
Atoosa • couple • au
8
-
Pros:

We loved our stay, the view, the staff and the overall location was wonderful! We particularly loved the hot water bottles at night, only thing which was a little hard was a lack of hot water in the shower, it was always almost lukewarm which was bit hard as it’s quite cold in Cusco in July. Otherwise it was a very lovely place to stay.

Cons:

-

2026-07-19 • via Nuitee