Hotel Bulla Regia

It was a rough start. We checked in after a long trip from Toronto to Sicily. 2 weeks before checkin, we paid for the hotel in full of over 3400 euros 7 nights. The description showed the hotel had AC and we had to pay for city tax at the hotel, which we expected. When we arrived, they hit us up with a 770euros bill for entertainment and other club fees, which they could not explain clearly. The fee was hand written on a piece of paper, I requested a printed invoice or a detailed advertisement which they were not able to produce. The AC did not work. they gave us fans for the first night so we can get rest. I told them we would speak to management in the morning to get clarity. The next day, they gave us bracelets for the use of beach chairs (value of 25 euros, which was appropriated) and lunch. However, they made it clear that the AC was not going to be fixed for the entire duration of our 7-day stay. It's unclear if they knew this was a problem ahead of time or not, but I was not going to argue with them about it because I didn't want to ruin my holidays. They went out and installed portable AC units for each of the 5 rooms our group booked. The staff was very nice and tried to make our stay. There was one manager who would look at his watch and make it known to get UT of dining room if we didn't finish breakfast at 10 am Sharp! He treated the staff terribly and should not be in the hospitality business. I felt terrible for the staff. Thank goodness for the great restaurant few steps from the hotel. I would not come back. We survived and made it work. It's old and outdated, and apart from the 770 euros, they tried to extort from us we made it work! I called the great team at booking.com to sort that out with them directly, they cannot charge for something that is not advertised nor can explain

I servizi non erano ancora tutti attivi, rispetto al periodo di alta stagione. Il primo giorno la piscina era sporca e l’idromassaggio non ha mai funzionato per tutti i giorni.
Abbiamo dovuto pagare in contanti tutto il soggiorno perché non funzionava il pos.
La camera era senza condizionatore per cui la prima notte abbiamo dormito con le porte aperte e per l’ultimo giorno ci hanno installato un pinguino ma necessariamente doveva rimanere la finestra aperta e si sentiva l’animazione fino a tardi delle altre strutture vicine.

Il ristorante

Mivel a booking.comon keresztül foglaltam a szállást a bulla regia hotelbe plusz költségeket kellett fizetnem a helyszínen ami nem volt feltűntetve sehol.

Man wird gezwungen 42 Euro drauf zu zahlen für Leistungen die eigentlich inbegriffen sind noch einmal zu zahlen als Beispiel auch das Frühstück was eh inbegriffen war mussten wir nochmal bezahlen. Wir haben das Reklamiert aber es kam keine Antwort zurück

Peut être les facturations de suppléments on facture beaucoup de supplément,
La plage est magnifique mais les prix au bar de la plage sont super cher pour la prestation fournie et les dames qui y travaillent ne sont vraiment pas sympa!!!
La nourriture vendue a la plage est très mauvaise,
Un spritz de 20cl dans un verre en plastique de pique nique 8 euros!!!!!🥵🥵🥵

The rooms are small (basic) but very comfortable bed and beautiful powerful shower. We did not spend much time in the room though.