Holiday Inn Express & Suites Orem-North Provo by IHG

Hotels
•
Holiday Inn Express
9.2 (166 reviews)
1290 W University Pkwy, Orem, Utah, 84058 , Orem , US
+1 801-655-1515

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Pets allowed

Facilities

Fitness facilities
Downhill skiing nearby
Safe-deposit box at front desk
Multilingual staff
Meeting rooms
Smoke-free property
Snowboarding nearby
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
See all facilities

Review Highlights

Pros:
Consistently praised breakfast (variety, healthier options)
Friendly and helpful staff
Clean and comfortable rooms; comfortable beds
Good location (near I-15, near college, convenient)
Pool and hot tub appreciated
Rooms include fridge and microwave; spacious with many outlets
New/professionally run property; good price for value
Cons:
A few rooms had odors (musty, smoke/cologne) and a wet carpet spot
One report of cold breakfast items on a stay
Some rooms had loud AC units and no fine temperature control
TVs/remotes described as dated or not working well
At least one guest arrived with confirmation but had no room
One guest reported not receiving a receipt or clear payment details

Categories

Cleanliness
8.7
Generally described as clean and comfortable in many reviews, but a few specific negatives (musty smell and a wet spot in room 103; one room smelled of smoke/cologne) lower the score slightly.
Service
9.4
Multiple mentions of friendly, helpful front desk and breakfast staff; a few procedural issues (no receipt provided, one party arrived without a room despite confirmation) temper an otherwise strong service impression.
Location
9.6
Frequently praised as a great, convenient location (near I-15, near a college, everything needed nearby); consistently positive mentions justify a high rating.
Room Quality
9
Rooms noted as spacious, comfortable beds, and equipped with fridge/microwave/outlets; some complaints about inability to control temperature and loud AC units and dated TVs reduce the score slightly.
Amenities
9.2
Breakfast, pool and hot tub receive strong positive mentions; fitness center lacked sanitizing wipes/clock and TVs/remotes were dated in some rooms, but overall amenities are well regarded.
Value for Money
9.2
Several guests call it a good price for what is offered (included breakfast, new/professional operation), supporting a rating in line with the overall target.
Food and Beverage
9.6
Breakfast is repeatedly praised as excellent with good variety and healthier options; one report of cold breakfast items is a minor detractor.
Overall Experience
8.9
Most guests report a positive stay (clean, comfortable, great breakfast, friendly staff), though isolated issues (no room on arrival, receipt problems, noise/TV/temperature issues) keep the overall score just under top marks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Recreational Amenities
Enjoy our indoor pool, spa tub, and fitness center for relaxation and fun during your stay.

Featured Amenities
Take advantage of our business center, dry cleaning services, and 24-hour front desk for added convenience.

Convenient Location
Conveniently located near Utah Valley University and UCCU Center, our hotel is the perfect choice for your stay.

Book your next stay at Holiday Inn Express Hotel & Suites Orem - North Provo for a comfortable and convenient experience.

Important information:

  • Pool access available from 6:00 AM to 10:30 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SLC

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 166 reviews
Cleanliness: 8.7
Service: 9.4
Location: 9.6
Room Quality: 9
Amenities: 9.2
Value for Money: 9.2
Food and Beverage: 9.6
Overall Experience: 8.9
A
Aubrey
10
Pros:

There was a musty smell in room 103, and a huge wet spot on the carpet in front of and to the left of the AC unit. Other than that, the room was clean and comfortable!

2025-10-11 • via Nuitee
S
Samira Z
10
Pros:

Always a favorite place to stay, clean, easy to get to and comfortable.

2025-10-10 • via Nuitee
S
Seth • family
10
Pros:

Great location, facility, and front desk assistance

2025-10-08 • via Nuitee
J
Joan
10
Pros:

My room was very spacious. Having a refrigerator and microwave was nice since not all hotels include them. I really appreciate the number of outlets in the room which sounds like it should be no big deal but some hotel rooms have so few I could not charge or plug in more than 2 devices at the same time unless I had one in the bathroom area. Although I stayed by myself, this room would have been more than enough space for two.


The complimentary breakfast was tasty. Thank you to this location for having a good variety and some healthier options such as egg white omelets and turkey sausage.

All staff I interacted with were friendly. Specifically the gentleman who checked me in on Monday evening (10/6) and the individual monitoring the breakfast.

This was a positive experience.

2025-10-07 • via Nuitee
K
Kim
10
Pros:

Very clean and quiet

2025-09-29 • via Nuitee
V
Victor
8
Pros:

Room was cool and clean

2025-09-28 • via Nuitee
A
Alan • partner
10
Pros:

Relatively new roadside chain hotel near a local college, just off the I 15 with breakfast. If that's what you want, this is it.

2025-09-28 • via Nuitee
K
Kathleen • family
6
Pros:

We were first time visitors for 2stays in this hotel. We enjoyed everything except 2 items.
1st. Breakfast looked inviting but the food was cold.
2nd stay-we enjoyed the room except for the fact that we had no way to adjust the tempature of the room. it was strickly air on or air off. this was very odd and very uncomfortable to rest.

2025-09-23 • via Nuitee
F
frederic • partner
10
Pros:

Staff were friendly and helpful

2025-09-19 • via Nuitee
J
Jared • family_with_children
8
Pros:

Breakfast was better than average hotel. No complaints about the rest of the stay either.

2025-09-15 • via Nuitee
D
Danijela
8
Pros:

Flooring

2025-09-15 • via Nuitee
G
Gayle
10
Pros:

Great location and good breakfast and friendly staff.

2025-09-14 • via Nuitee
M
Michael • partner
10
Pros:

Good experience, though the property is showing its age with some wear and tear. Fitness center did not have sanitizing wipes or a functioning clock. No major issues.

2025-09-14 • via Nuitee
C
Collin • family
10
Pros:

Clean and comfy!

2025-09-13 • via Nuitee
T
Tanner Kelsey
10
Pros:

We love staying here. Breakfast is great, staff is friendly, rooms are comfortable.

2025-09-13 • via Nuitee
D
Dennis
2
Pros:

Even with confirmation in hand they did not have a room we had to scramble to find a place to stay.

2025-09-13 • via Nuitee
D
Daniel
8
Pros:

The good include the breakfast! Excellent. The pool and hot tub were nice, too. Staff were nice. Didn’t like their TV/cable service. Remotes didn’t seem to work very well, and the TV’s seem really dated. The AC units were super loud, too. Overall ok with the stay, though.

2025-09-07 • via Nuitee
K
Kriss
10
Pros:

Beautiful property it was more than I expected. It far outweighed my expectations, the breakfast was outstanding. The location was ideal for my trip, everything needed near this location.

2025-09-07 • via Nuitee
J
Janice
10
Happily suprised
Pros:

I was happily surprised of how comfortable my stay was. It felt clean, which is always a bonus.

2025-09-05 • via Nuitee
A
Alex
8
Pros:

clean

2025-08-24 • via Nuitee