JW Marriott Marquis Miami

Tried accessing Marriott Bonvoy site 4x this AM to inquire about availability and rates---no luck nothing comes up on the screen!!! IT once again having problems !!! No way
to run a railroad!!!!

There's a reason people remember great hospitality long after they check out.

Our family recently stayed at the JW Marriott Marquis Miami while visiting Miami, and the highlight of our stay wasn't just the beautiful hotel… it was Andres.

As a member of Les Clefs d'Or, the world's most prestigious concierge association, Andres truly lives up to that distinction. He pointed us to some of Miami's top culinary experiences, making every recommendation a home run for our family. Traveling with my husband and our two kids, those recommendations made exploring the city easy and memorable.

What impressed me most was that his service didn't stop after check-in. He even stopped by our breakfast table to see how we were enjoying our stay and whether there was anything else he could do for us. That level of care is rare.

It's people like Andres who transform a great hotel into an unforgettable experience.

If you're planning a trip to Miami, stay at the JW Marriott Marquis—and be sure to introduce yourself to Andres. You'll quickly see why the Les Clefs d'Or keys are recognized as the gold standard of hospitality.

Lovely hotel and location

Old hotel with a 70’s or 80’s feel; hotel service in Miami is touch and go and this hotel has better than normal service, though it needs updating throughout. Had a large suite, which was without any personality or luxury, but it was fine-the hotel is just fine, but nothing special at all. The location is a 5 minute walk from Brickell and the mall, but would stay elsewhere unless purely for business. Everything is just kind of non-descript.

From the moment we arrived, the hospitality stood out. The staff consistently went above and beyond to make our stay comfortable, seamless, and genuinely enjoyable.
We had a medical emergency when we arrived and the concierge Chief Andres Meneses saved our vacation with proactive, expert support.
The level of service was consistently outstanding, delivering results that surpassed expectations.

I spent my 108th and 109th Ambassador nights of 2026 at the JW Marquis Miami, and I’ll keep returning for one reason: Andres. For over a decade, he’s been my go‑to in Miami — the person who consistently delivers the level of care that keeps this property at the top of my list.

I also want to thank Johnathan, Chef Walter in the lounge, and of course Valentina — always as warm and unforgettable as her name. And meeting Eugenia was the perfect finishing touch. Their teamwork, hospitality, and genuine kindness are exactly why I continue choosing this hotel year after year.

Our stay at the JW Marriott Marquis Miami was absolutely amazing and the perfect touch of luxury before our cruise. The hotel offered the ideal balance of comfort, elegance, and relaxation.

Our room was exceptionally clean, spacious, and beautifully maintained. The bed was incredibly comfortable, making it easy to relax and get a great night's sleep before setting sail for our cruise.

The staff was incredibly friendly and accommodating. Valerie (I think was her name) went above and beyond to make sure we were well taken care of, and because of her outstanding hospitality, this will now be my go-to hotel whenever I visit Miami. Roosalyne at the front desk was also so kind, personable, and genuinely helpful whenever I had questions.

The meal we enjoyed was outstanding, and the gym and sauna were exactly what we needed to unwind and recharge. From the accommodations to the service and amenities, every part of our stay exceeded our expectations. I highly recommend the JW Marriott Marquis Miami and can't wait to return!

Perfeito!!!

The property was nice. The room clean and spacious. The view was beautiful

Localização e estrutura do hotel.

We were not offered complimentary breakfast however the from and bathroom was comfortable.

We had a fantastic stay at this downtown Miami hotel. The location was perfect, and we thoroughly enjoyed all the amenities it offered. The staff was incredibly attentive throughout our stay.

Localização

My wife and I arrived at the beautiful JW Marquis in Miami prior to a cruise on the Regent Mariner. Checking in was seamless. We reached out to the concierge, Andres Meneses, for dining ideas as well as “must see” attractions.

He was a wealth of thoughtful ideas. We arrived with some pre-arranged dining options, only to find out I made the reservation at a wrong location. Andres, with his extensive network, magically changed them to the local location and the preferred time.

Further, he provided logical and realistic order of events to maximize our limited time on our pre-extension.
This is why a travel professional is so helpful…..I wish I had reached out to him BEFORE we left. I’d suggest that anyone reading this review reach out to him before your stay at the JW so you can enjoy a thoughtful and scripted experience upon arrival.

Thanks Andres for your professionalism and sharing his experience.

Spacious, clean rooms. Didn’t have much of a view, but no matter. The gym was nice too, and was well cared for. I was staying with work, so appreciated the big desk! I also had breakfast in one of the restaurants - and the staff were so nice! We were on friendly terms by the end.

Just two points - one was that I think the room could’ve been slightly better maintained, with the towel hooks clearly broken for a while. Also there was a bit of an impasse on checkout when I asked for itemised receipts to my bill. I was told I should’ve kept them at the time… This has never been a problem to provide anywhere else I’ve stayed, so wasn’t sure of the issue, and I was a bit disappointed that there wasn’t any help offered with a solution.

Despite that though, I had a nice stay, and would love to come back.

In short - nice location for this corner of Miami.

Stayed here two nights for business, was a good experience despite a few weird details.

My room was large. Very large desk area -- largest I've ever seen in a hotel room. Big, nice bathroom with both tub and shower. Showing just a little wear but largely well kept.

Comfy bed and quiet night's sleep both nights.

While I was there, there was a total loss of electricity for about an hour, so we needed to use stairs on the 27th floor. Not their fault, just weird.

Also there was no remote control for my TV when I got to my room, but they were apologetic and got me one quickly, so no real criticism their either.