JW Marriott Marquis Miami

Hotels
•
JW Marriott Hotels & Resorts
8.8 (419 reviews)
255 Biscayne Boulevard Way , Miami , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Spacious rooms
Excellent location
Friendly and professional staff
Cons:
Issues with cleanliness
Double payment concern

Categories

Cleanliness
7.94
Room was dusty; not cleaned properly when checked in.
Service
9.41
5 star service; immediate handling of requests and friendly staff.
Location
9.45
Perfect location for our stay; close to promenade.
Room Quality
8.9
Spacious, modern rooms; very comfortable.
Amenities
8.93
Well-equipped facilities, though some issues with gym equipment.
Value for Money
8.39
Worth every penny! Some guests found charges confusing.
Food and Beverage
8.44
Room service was delicious but pricey.
Overall Experience
8.91
Very nice experience, enjoyed the stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:32

Property Description

Luxurious Amenities and Activities

Indulge in the indoor golf school, basketball court, and full-service spa at this hotel. Unwind in the heated outdoor pool or enjoy a game at the bowling alley.

Exquisite Dining Options

Savor breakfast with riverside views at ThreeFortyFive and explore two restaurants offering a fusion of Mediterranean, American, and International cuisines for lunch and dinner.

Convenience and Comfort

Relax in guest rooms featuring a 52-inch TV, en suite bathroom, minibar, and hot drink facilities. Stay connected with the 3D media room, fitness center, and business center at your disposal.

Experience luxury and convenience at JW Marriott Marquis Miami – book your stay now!

Important information:

The Breakfast Included Rate only includes breakfast for 2 adults. Fees apply for additional guests.

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note the resort fee includes the following:
• Enhanced High Speed Internet Access
• Unlimited Local Calls
• Unlimited Domestic Long Distance Calls
• Virtual Bowling (30 minutes, 19th Floor)
• Media Theater Access (19th Floor)
• Yoga Class (20th Floor)
• Billiard Room Access (30 minutes, 19th Floor)
• Golf Simulator Access (30 minutes, 19th Floor)
• Ping Pong (30 minutes)
• Air Hockey Table (30 minutes)
• Foosball Table (30 minutes)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MIA

Location

Property Accessibility

Total Disability Score: 92
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric, regular
  • Entrance Door Width: 161
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 10
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 419 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.9
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.44
Overall Experience: 8.91
A
Alejandra • couple • co
6
Regular
Pros:

Limpieza y ubicación

Cons:

El precio no es acorde con lo antiguo que está el hotel
Las instalaciones son viejas

2026-09-15 • via Nuitee
C
Cecilia • couple • us
3
Cons:

The front desk staff were extremely unprofessional when I asked for help bringing my delivery to my room due to a work call. They said they had more important tasks to do. I was appalled and will not be using this hotel for future stays.

2026-09-14 • via Nuitee
J
Jeronimo • couple • ar
1
Cons:

Llegué a las 4 de la madrugada , y me tuvieron 1 hora esperando para ingresar a la habitación porque no tenían sistema, y mucho olor a viejo y humedad en la recepción

2026-09-14 • via Nuitee
M
Martinez • solo_traveller • co
7
Aunque el hotel estaba bonito; el precio demasiado costoso; y el desayuno muy escaso
Pros:

La habitación

Cons:

Demasiado costoso

2026-09-13 • via Nuitee
E
Eric • family_with_children • de
5
Preis Leistung stimmt nicht!
Cons:

WLAN muss zugebucht werden. Obwohl ich 4 Personen (2 Erwachsene +2 Kinder) frühstück gebucht habe, war es nur für die Erwachsene gebucht und nicht für die Kinder. Es muss alles extra bezahlt werden.

2026-09-02 • via Nuitee
S
SMITH • couple • us
3
This place was the metaphorical pig that wore lipstick!!!!
Pros:

The location was close to shopping and grocery store like whole foods. The boardwalk was beautiful and clean, and safe for evening strolls.

Cons:

I did not like the lack of transparency when it comes to extra fees, the breakfast... Oatmeal $8, cereal over$10, the prices were outrageous. Torn linen on the bedding, hair in bathroom, missing towels and extra roll of toilet paper just to name a few things. I also waited 1.5 hours for a disposable coffee cup because the one in my room was dirty. I changed rooms and both had issues. I was very displeased with the cleanliness of the building. There were discarded food and leftover food service trays that sat on the floor in the hallway for hours before anyone came to take the items back down to the kitchens. There needs to be changes if Marriott wants to keep this hotel at a luxury tier under their brand umbrella!!!!

2026-08-27 • via Nuitee
A
Andres • family_with_children • ec
10
Pros:

Tamaño habitación

2026-08-25 • via Nuitee
J
Juan David • solo_traveller • co
10
Excellent. Would definitely book here again, great location and incredible facilities.
Pros:

Location, facilites, breakfast, everything was excellent.

2026-08-25 • via Nuitee
L
Lenworth • couple • us
10
Pros:

Spacious

2026-08-24 • via Nuitee
R
Roberto • solo_traveller • cl
3
Hotel muy caro con muy mal servicio
Pros:

La ubicación.

Cons:

La limpieza de la habitación, el servicio de limpieza de la habitación, el room service,
La relación calidad - precio. Estuve en una Suite muy cara y el servicio correspondiente era de un hotel de 2 estrellas. No vuelvo a ese hotel ni a un Marriott. Sabanas rotas ??? Increible !!!

2026-08-21 • via Nuitee
I
Iryna • family_with_children • ua
6
Не самий кращий варіант
Pros:

Готель знаходиться в центрі. Дуже привітний персонал, все що забажаєш одразу виконують. Навіть безкоштовно продовжили check out.

Cons:

Кондиціонер гудить жахливо і нічого не можна з цим зробити. В нашому номері між кімнатами були зламані двері. Також перший раз за багато років подорожування, інтернет платний за 13$ в день, роумінг за тиждень дешевше. Також відсутність сніданку. Є ресторани але вони не найдешевші. Шукали поряд інші і ходили снідати або купляли поряд в супермаркеті.

2026-08-21 • via Nuitee
G
Gabriel • solo_traveller • br
10
2026-08-18 • via Nuitee
C
C • family_with_children • ky
10
This is our family's favourite hotel
Pros:

Clean and great service.
Perfect location

Cons:

NA

2026-08-18 • via Nuitee
H
Heather • family_with_children • us
10
2026-08-17 • via Nuitee
D
Danny • family_with_children • us
10
2026-08-13 • via Nuitee
C
Carlos • couple • pr
10
2026-08-13 • via Nuitee
P
paola • solo_traveller • pe
10
2026-08-08 • via Nuitee
J
jaybeeFL • Solo travel • Palm Harbor, Florida
2
Website Failure
Pros:

Tried accessing Marriott Bonvoy site 4x this AM to inquire about availability and rates---no luck nothing comes up on the screen!!! IT once again having problems !!! No way
to run a railroad!!!!

2026-07-20 • via Tripadvisor
L
lindseymE9059BN • Family
10
The Difference One Person Can Make
Pros:

There's a reason people remember great hospitality long after they check out.

Our family recently stayed at the JW Marriott Marquis Miami while visiting Miami, and the highlight of our stay wasn't just the beautiful hotel… it was Andres.

As a member of Les Clefs d'Or, the world's most prestigious concierge association, Andres truly lives up to that distinction. He pointed us to some of Miami's top culinary experiences, making every recommendation a home run for our family. Traveling with my husband and our two kids, those recommendations made exploring the city easy and memorable.

What impressed me most was that his service didn't stop after check-in. He even stopped by our breakfast table to see how we were enjoying our stay and whether there was anything else he could do for us. That level of care is rare.

It's people like Andres who transform a great hotel into an unforgettable experience.

If you're planning a trip to Miami, stay at the JW Marriott Marquis—and be sure to introduce yourself to Andres. You'll quickly see why the Les Clefs d'Or keys are recognized as the gold standard of hospitality.

2026-07-16 • via Tripadvisor
C
Carmen • couple • gb
6
Staff are very attentive, lovely hotel.
Pros:

Lovely hotel and location

Cons:

Casual attitude towards refund of incidentals charge (room deposit) for info purposes refund can take up to 10 working days excluding weekends, irrespective of debit or credit card.
£100 dollars per night

2026-07-14 • via Nuitee