Hotel Santa Barbara Real

Hotels
7.7 (1200 reviews)
Calle 127 No. 7 - 89 , Bogotá , co

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Children allowed

Facilities

Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Poor breakfast options
Old facilities

Categories

Cleanliness
7.41
Some reviews mentioned cleanliness positively, while others noted issues with the washroom and older towels.
Service
8.88
Overall, the service received positive feedback, especially for the friendliness and attentiveness of some staff members.
Location
8.92
Consistent praise across reviews for the excellent location, close to attractions and amenities.
Room Quality
7.37
Feedback indicated that while rooms were clean, they showed signs of aging and had issues such as noise.
Amenities
6.9
The amenities, especially breakfast and Wi-Fi, were frequently criticized as lacking.
Value for Money
8.36
Some reviews indicated good value for the price, although others expressed disappointment with what was offered.
Food and Beverage
5.91
Widespread dissatisfaction with breakfast offerings and quality.
Overall Experience
7.88
Mixed experiences reported, appreciated aspects but major issues noted lead to a neutral stance overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:58

Property Description

Luxurious Accommodations
Santa Barbara Real, a prestigious four-star hotel in the heart of Usaquen´s district, offers guests a luxurious stay with comfortable rooms featuring LCD satellite TVs and spacious beds. The modern decor and wooden floors create a cozy atmosphere for relaxation.

Dining Experience
Indulge in a culinary journey at the on-site restaurant and bar, where a daily buffet breakfast is served. Café Rouge is the perfect spot to unwind with classic cocktails, fine beers, spirits, and Colombian coffee. Guests can also savor snacks and light meals at the cafe, ensuring a delightful dining experience throughout their stay.

Convenience and Connectivity
With 24-hour front desk assistance and the option for local and international calls, guests at Santa Barbara Real enjoy convenience at their fingertips. Stay connected with free WiFi and explore the city easily with shuttle services arranged by the hotel to El Dorado International Airport. Book now for a memorable stay!

Important information:

Please note, the rates do not include insurance. Insurance can be obtained at the hotel for an extra fee.

Buffet breakfast is served daily from 6.30 to 10.00 h.

Due to Coronavirus (COVID-19), this property is not performing daily room cleaning services and housekeeping (Housekeeping will be done every 3 days), Guests may ask for this service at front desk at any time, Guest may also ask for fresh towels and amenities at the front desk as needed.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOG

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs COP 45000 per day.

Location

Guest Reviews

7.7
Based on 1200 reviews
Cleanliness: 7.41
Service: 8.88
Location: 8.92
Room Quality: 7.37
Amenities: 6.9
Value for Money: 8.36
Food and Beverage: 5.91
Overall Experience: 7.88
R
Ramon • solo_traveller • us
10
Pros:

The rooms were very clean and the mattress was firm with comfortable pillows. The customer service was A plus from the front desk to breakfast.

Cons:

Nothing to report. I enjoyed my stay

2026-05-26 • via Nuitee
Y
Yoicy Melita • solo_traveller • co
10
Pros:

Todo

2026-05-12 • via Nuitee
C
Carmen Teresa • extended_group • co
1
Pros:

Nada porque la reserva era para el día 17 y la tomaron para el 18

Cons:

La falta de responsabilidad

2026-05-11 • via Nuitee
S
Sebastián • couple • co
2
Nada comodo
Pros:

Nada

Cons:

Cama, colchón, TV, iluminación, baño, almohada manchada

2026-05-11 • via Nuitee
J
JAIRO ENRIQUE • solo_traveller • it
8
Pros:

Cobijas

Cons:

Recepcionista irrespetuoso

2026-05-10 • via Nuitee
O
OMAR • couple • ca
10
2026-05-09 • via Nuitee
G
Geerman • couple • cw
9
Great location
Pros:

The location the staff

Cons:

The matrass

2026-05-09 • via Nuitee
E
Erik Garcia • solo_traveller • co
7
Pros:

La ubicación

Cons:

La habitación era muy oscura. Había poca privacidad. Tuve que cambiarme a una más cara

2026-05-07 • via Nuitee
M
Marisol • solo_traveller • pe
6
2026-05-04 • via Nuitee
F
Fuentes • solo_traveller • co
1
Pros:

La ubicación

Cons:

Los olores de las habitaciones y la cama

2026-05-04 • via Nuitee
C
Camilo • family_with_children • co
1
Pros:

Reserve por la aplicación y cuando llegue con mi familia al
Hotel a la media noche me dijeron los del hotel que mi reserva por booking no era válida y no me pude alojar a esa hora con mi familia

2026-04-27 • via Nuitee
J
John • solo_traveller • co
8
Buen sitio a muy buen precio
Pros:

Buena realacion calidad precio, comodidad, limpieza, desayuno. todo muy bien

Cons:

un poco sombrial la habitaci[on, un poquito m[as de mantenimiento, pero nada que no sea impasable

2026-04-26 • via Nuitee
O
Oscar • couple • co
5
Pros:

Ubicación

Cons:

La TV no funcionó el primer día.
Olor desagradable cañería del baño
Inodoro no desaguaba

2026-04-25 • via Nuitee
D
Didier • extended_group • co
5
2026-04-23 • via Nuitee
J
Juan Alejandro • couple • gb
3
Poor
Pros:

Location was good, food was decent and staff was nice.

Cons:

The room facilities were very poor. Poorly cleaned, toilet was broken and the shower was wrongly installed I had to fix them both. Towels had holes on them.
I had a booking for two nights and after the first one I tried to cancel the second one and get a refund but nobody from the hotel could be bothered to answer me.

2026-04-22 • via Nuitee
S
Sandra C • solo_traveller • co
8
2026-04-21 • via Nuitee
F
FABIO • family_with_children • co
10
Pros:

Muy buena experiencia. El hotel cumplio a satisfaccion nuestras espectativas. Lo mejor, la atencion de Dalal, muy amable y servicial, es un valor agregado del hotel, facilito todo para que nuestra estancia fuera mucho mejor. El hotel brinda todo lo necesario para una estadia placentera.

2026-04-21 • via Nuitee
F
FELIX • extended_group • co
8
2026-04-20 • via Nuitee
R
Rovida • solo_traveller • co
7
2026-04-18 • via Nuitee
C
Carlos • couple • co
1
2026-04-17 • via Nuitee