Maison Tulum

Hotels
8.9 (338 reviews)
Calle Alfa Norte Esquina con Sagitario Poniente S/N Colonia Centro , Tulum , mx

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Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Comfortable rooms
Tranquil atmosphere
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
7.98
Several reviews mentioned cleanliness issues, including dirty showers and hair in the bed.
Service
9.95
Guests noted the friendliness and helpfulness of the staff, especially with resolving issues quickly.
Location
9.49
The location is close to attractions, shops, and the beach, with a vibrant atmosphere.
Room Quality
8.94
Rooms were generally described as clean and cozy, with comfortable beds.
Amenities
8.47
Breakfast offerings were noted as limited, though there were good options nearby.
Value for Money
8.93
Guests felt they received good value for the money considering the location and comfort.
Food and Beverage
7.98
Breakfast options were described as inadequate for expectations.
Overall Experience
9.45
Overall, guests expressed satisfaction and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:10

Property Description

Charming Guest House in Tulum

Convenient Location: Situated just a short drive from the beach and a stone's throw away from downtown Tulum, Maison Tulum offers the perfect blend of relaxation and city life.

Delightful Amenities: Enjoy comfortable rooms equipped with minibars, cable TV, and free Wi-Fi. Indulge in the convenience of an on-site restaurant, café serving delicious breakfast, and a lovely terrace and garden to unwind.

Explore Nearby Attractions: Immerse yourself in the rich history of Tulum with the Tulum Ruins nearby or opt for a fun-filled day at Hidden Worlds Cenotes Park and Xel-Ha Water Park, all within easy reach.

Ready to experience the charm of Maison Tulum? Book your stay now and create unforgettable memories.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in is from 15:00 h to 23:00 h. Out of time guests must contact the hotel to advise.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for US$20 per person per night when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 338 reviews
Cleanliness: 7.98
Service: 9.95
Location: 9.49
Room Quality: 8.94
Amenities: 8.47
Value for Money: 8.93
Food and Beverage: 7.98
Overall Experience: 9.45
B
Bruna • couple • br
10
Pros:

Gostei muito da cama, muito confortável. O hotel é muito lindo e super organizado. Voltaria com certeza.

Cons:

O chuveiro do banheiro não sai água adequadamente, acredito que precise de manutenção.

2026-05-15 • via Nuitee
S
SHINO • extended_group • jp
10
また戻りたくなる、故郷のような宿
Pros:

敷地に入ると街中とは別世界の可愛らしい空間。建物もお庭もテラスも素敵です。朝食はあらかじめ部屋の冷蔵庫に準備していただいていたので、朝すぐにセノーテに行き、戻ってシャワーをしてからチェックアウト出来ました。今回1泊しかできなかったのですが、1週間くらい泊まりたかったです。オーナーが日本語が堪能で、スペイン語のできない私たちに代わってタクシーをアレンジしていただけました。

Cons:

特に無し

2026-05-06 • via Nuitee
G
Giorgia • couple • be
6
Cute place, room for improvement
Pros:

The property is super cute and peculiar and there's some friendly cats living there. There's a nice terrace to chill at with a couple of hammocks. The location is great to reach the center with a short walk and there's a super nice café just under (not part of maison Tulum but convenient to have). One of the two hosts was super friendly and nice.

Cons:

The water pressure in the bathroom was so light we couldn't wash our hair and the so called "continental breakfast" consisted of two slices of bread + a packed single use butter and jam + a small apple each + some water, all left in the room fridge the day before, so that was a bit disappointing. We had breakfast at the cafè downstairs almost every day and it was lovely (extra charge as it was not part of Maison Tulum).

2026-05-06 • via Nuitee
I
IXONE • solo_traveller • es
9
Pros:

Un hotel con mucho encanto, una estancia espectacular.

2026-05-02 • via Nuitee
Y
Yelena • solo_traveller • ch
10
Pros:

The hotel looks like magic - very playful and beautiful! We loved the atmosphere! The host was friendly and gave us a handful of useful hints on what to see best around Tulum and how to best get there. Also it is perfectly located in the center and close to the ADO bus station which makes traveling so easy.

2026-05-02 • via Nuitee
D
Desplanque Pierre • solo_traveller • fr
7
2026-04-23 • via Nuitee
M
margherita • couple • it
8
2026-04-15 • via Nuitee
I
Irina • couple • fr
7
Belle adresse avec bon rapport qualité prix
Pros:

L'emplacement est très bien, dans le centre-ville. Le cadre est verdoyant et paisible. La chambre est joliment décorée, confortable et propre. Le personnel est accueillant et arrangeant.

Cons:

Le petit déjeuner pourrait être plus diversifié. Le rideau de douche n'était pas assez long, l'eau passait au sol.

2026-04-08 • via Nuitee
P
Philippe • couple • fr
9
Excellent séjour
Pros:

Hôtel plein de atypique et plein de charme .Guillermo toujours au petit soin pour ses clients Très bien situé

2026-04-07 • via Nuitee
A
akim • couple • fr
10
Pros:

Notre hôte Guillermo est adorable
Il essaie toujours d'aider de trouver des solutions. Il a même préparer un petit déjeuner dans notre chambre la veille au soir pour un départ à 6h30 pour une excursion !
Sa maison et son jardin sont réellement magiques
A ne rater sous aucun prétexte si vous allez à Tulum ❤️

2026-04-04 • via Nuitee
M
Mathieu • solo_traveller • fr
8
Pros:

chambre agréable entourée d'un jardin au silence de la rue. Le centre ville et les bus ADO et les collectivos sont proches pour visiter Muyil et Coba

Cons:

Le petit déjeuner fait défaut à ce sympathique hôtel. On dispose d'un petit réfrigérateur avec 2 tranches de pain à faire griller une plaquette de beurre et de confiture et deux fruits. J'ai essayé le restaurant adossé à l'hotel mais trop mexicain pour un petit déjeuner continental. Aussi j'allais tous les matins dans une boulangerie proche avec croissants brioche cappuccino et omelette.

2026-04-03 • via Nuitee
R
Robert • solo_traveller • gb
9
Pros:

Maison Tulum is a beautiful hotel situated right in the centre of Tulum pueblo. I really enjoyed the quirky design of the hotel and all of its beautiful decoration. Staff were friendly and made me feel really welcome when I arrived and always greeted me personally everyday. My room was spacious and comfortable, AC and hot shower. There was a small breakfast provided free of charge, but if you wanted something more there’s a really lovey cafe within the grounds of the hotel, which I enjoyed eating and drinking at. Location is really good and close to many lovely restaurants, cafes etc. Would definitely recommend staying here if you’re looking to stay within the town rather than the beach zone. Also very close to the ADO bus station, literally 5 min walk. Would happily stay here again if I were to return to Tulum.

2026-03-28 • via Nuitee
N
Nick • couple • gb
4
Great location ! Hotel needs love and attention and a manager that enjoys his job !
Pros:

Very pretty and colourful just lacked atmosphere
The cafe next door were very friendly and welcoming

Cons:

The shower wasn’t working and on telling the guy working there we needed it sorted he didn’t come until we went a second time to ask !! He sorted it but it wasn’t great ! The air con took hours to cool room wasn’t good either

On arrival was met by this guy we thought was night security seemed very uninterested in us and the next morning after shower incident continued with his lack of interest in us as guests ! We had read on previous reviews how the manager was so helpful with ideas of things to do and see ! He couldn’t be bothered in the slightest !! Shame as it could have been a fun hotel !

2026-03-26 • via Nuitee
F
francesca • family_with_children • it
9
Pros:

Posizione perfetta per esplorare la città.Stanze molto comode e ambiente pittoresco.

Cons:

Stanza un po umida.
Colazione molto scarna (pane burro e marmellata)

2026-03-21 • via Nuitee
G
gary • couple • gb
8
qwerky stay in imaginitve accommodation
Pros:

very bright and colourful

Cons:

breakfast was tight just bread and jam and a apple. it’s a continental breakfast but could of at least had some eggs. water was not hot in shower

2026-03-19 • via Nuitee
M
Mariam • couple • fr
9
Pros:

Très bon emplacement
Cadre de l’hôtel très agréable et atypique

Cons:

Le petit-déjeuner est très limité (pommes, petit bout de pain, beurre et confiture)

2026-03-14 • via Nuitee
L
Lucas • couple • fr
10
2026-03-12 • via Nuitee
O
Ophelie • couple • fr
8
2026-03-08 • via Nuitee
V
valérie • extended_group • fr
8
Un bel hôtel typique au cœur de Tulum
Pros:

L’hôtel est très joliment décoré, tout en couleur, des petites fontaines qui coulent très apaisante, le rooftop pour prendre le petit déjeuner est un plus, avec vue sur la ville. Nous avions l’appartement au rez de chaussée, le grand lit hyper confortable . Guillermo était très sympathique et serviable. Je recommande vraiment cet hôtel calme au cœur de la ville de Tulum et très typique !

Cons:

Le petit bémol est une odeur d’humidité dans l’appartement que nous avions.

2026-03-04 • via Nuitee
J
Julianna • couple • de
5
Kleines Paradies mitten in der Stadt
Pros:

Es ist ein sehr gut gelegenes kleines Hotel, mit einer schönen Dachterrasse. Ist wie ein kleines Paradies mitten in der Stadt mit sehr viel liebe zum Detail. Sehr Bunt, hat etwas verwunschenes. Uns hat es sehr gefallen . Der Besitzer ist sehr nett und hilfsbereit.

Cons:

Das Frühstück besteht aus Kaffe ( keine Milch da, nur Kaffe weißer), Brot, Butter, Marmelade und Apfel. Wer es herzhaft mag, muss sich selber etwas mitbringen. Uns hat es nicht wirklich gestört, aber es ist nicht jedermann Sache. Das Hotel ist alt, dem entsprechenden sind die Bäder. Es ist sauber, aber der Wasserhahn ist locker, die Dusche spritzt wie sie will. Aber man wird sauber!

2026-03-01 • via Nuitee