Maison Tulum

Hotels
8.9 (342 reviews)
Calle Alfa Norte Esquina con Sagitario Poniente S/N Colonia Centro , Tulum , mx

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Comfortable rooms
Tranquil atmosphere
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
7.98
Several reviews mentioned cleanliness issues, including dirty showers and hair in the bed.
Service
9.95
Guests noted the friendliness and helpfulness of the staff, especially with resolving issues quickly.
Location
9.49
The location is close to attractions, shops, and the beach, with a vibrant atmosphere.
Room Quality
8.94
Rooms were generally described as clean and cozy, with comfortable beds.
Amenities
8.47
Breakfast offerings were noted as limited, though there were good options nearby.
Value for Money
8.93
Guests felt they received good value for the money considering the location and comfort.
Food and Beverage
7.98
Breakfast options were described as inadequate for expectations.
Overall Experience
9.45
Overall, guests expressed satisfaction and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:10

Property Description

Charming Guest House in Tulum

Convenient Location: Situated just a short drive from the beach and a stone's throw away from downtown Tulum, Maison Tulum offers the perfect blend of relaxation and city life.

Delightful Amenities: Enjoy comfortable rooms equipped with minibars, cable TV, and free Wi-Fi. Indulge in the convenience of an on-site restaurant, café serving delicious breakfast, and a lovely terrace and garden to unwind.

Explore Nearby Attractions: Immerse yourself in the rich history of Tulum with the Tulum Ruins nearby or opt for a fun-filled day at Hidden Worlds Cenotes Park and Xel-Ha Water Park, all within easy reach.

Ready to experience the charm of Maison Tulum? Book your stay now and create unforgettable memories.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in is from 15:00 h to 23:00 h. Out of time guests must contact the hotel to advise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for US$20 per person per night when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 342 reviews
Cleanliness: 7.98
Service: 9.95
Location: 9.49
Room Quality: 8.94
Amenities: 8.47
Value for Money: 8.93
Food and Beverage: 7.98
Overall Experience: 9.45
A
Andrea • couple • it
8
Pros:

Hotel carino e comodo. Camera di ampia dimensione

Cons:

Camera un po' datata e servizio colazione scomodo, la colazione va consumata in camera

2026-07-04 • via Nuitee
A
ANASTASIA • couple • gr
9
Pros:

Πολύ ωραίος ξενώνας με στυλ και άποψη,ιδια'ιτερη διακόσμηση,έντονο χρώμα,ο ιδιοκτήτης ευγενικός και συνεργάσιμος.160 μέτρα από ADO,κοντά σε διάφορες στάσεις collectivo.Δωμάτια άνετα,ευάερα,ευήλιαΣτο δωμάτιο υπήρχε δυνατότητα παρασκευής καφέ/τσάι.

Cons:

Καθώς το κατάλυμμα βρίσκεται επάνω σε κεντρικό δρόμο,υπάρχει θόρυβος από την κυκλοφορία.Επίσης το πρωινό βρισκόταν σε δίσκο στο ψυγείο του δωματίου,αλλά ήταν πολύ βασικό.

2026-06-29 • via Nuitee
D
Donna • solo_traveller • au
10
Excellent small hotel
Pros:

Loved the vibe and colour of Maison Tulum. Great location near bus stop, but quiet. Clean and well managed. Gorgeous rooftop. Really comfortable bed and pillows. Excellent cafe downstairs for coffee and omelette, or included continental breakfast.

2026-06-27 • via Nuitee
L
Lukas • solo_traveller • ca
10
Pros:

Excellent hotel, rooftop chill zone was very nice

2026-06-24 • via Nuitee
P
Pauline • solo_traveller • de
10
Colorful & comfy place to rest
Pros:

Guillermo was very kind and made sure we had everything we needed. His house is wonderful and we loved the roof top with the hammocks!

Cons:

Everything was fine.

2026-06-15 • via Nuitee
S
Stephen • family_with_children • us
10
A great place to stay if you enjoy local, artsy vibe w/ convenient places to eat and friendly staff
Pros:

We loved the neighborhood. It was in an artsy part of town with lots of street art/murals. There were several restaurants and cafes nearby. And it was just a few blocks from the main boulevard through town. We loved that it was away from the "touristy" part of Tulum and much closer to people who actually lived in the city. The inner courtyard and rooftop garden where nice, along with the adjacent cafe that was open for breakfast and lunch. Our room had a bathroom sink and a little kitchenette sink. The room also had a mini-fridge and A/C. The staff was very nice.

Cons:

It would have been nice to have a microwave in the room to reheat what was kept in the fridge.

2026-06-03 • via Nuitee
B
Bruna • couple • br
10
Pros:

Gostei muito da cama, muito confortável. O hotel é muito lindo e super organizado. Voltaria com certeza.

Cons:

O chuveiro do banheiro não sai água adequadamente, acredito que precise de manutenção.

2026-05-15 • via Nuitee
S
SHINO • extended_group • jp
10
また戻りたくなる、故郷のような宿
Pros:

敷地に入ると街中とは別世界の可愛らしい空間。建物もお庭もテラスも素敵です。朝食はあらかじめ部屋の冷蔵庫に準備していただいていたので、朝すぐにセノーテに行き、戻ってシャワーをしてからチェックアウト出来ました。今回1泊しかできなかったのですが、1週間くらい泊まりたかったです。オーナーが日本語が堪能で、スペイン語のできない私たちに代わってタクシーをアレンジしていただけました。

Cons:

特に無し

2026-05-06 • via Nuitee
G
Giorgia • couple • be
6
Cute place, room for improvement
Pros:

The property is super cute and peculiar and there's some friendly cats living there. There's a nice terrace to chill at with a couple of hammocks. The location is great to reach the center with a short walk and there's a super nice café just under (not part of maison Tulum but convenient to have). One of the two hosts was super friendly and nice.

Cons:

The water pressure in the bathroom was so light we couldn't wash our hair and the so called "continental breakfast" consisted of two slices of bread + a packed single use butter and jam + a small apple each + some water, all left in the room fridge the day before, so that was a bit disappointing. We had breakfast at the cafè downstairs almost every day and it was lovely (extra charge as it was not part of Maison Tulum).

2026-05-06 • via Nuitee
Y
Yelena • solo_traveller • ch
10
Pros:

The hotel looks like magic - very playful and beautiful! We loved the atmosphere! The host was friendly and gave us a handful of useful hints on what to see best around Tulum and how to best get there. Also it is perfectly located in the center and close to the ADO bus station which makes traveling so easy.

2026-05-02 • via Nuitee
I
IXONE • solo_traveller • es
9
Pros:

Un hotel con mucho encanto, una estancia espectacular.

2026-05-02 • via Nuitee
D
Desplanque Pierre • solo_traveller • fr
7
2026-04-23 • via Nuitee
M
margherita • couple • it
8
2026-04-15 • via Nuitee
I
Irina • couple • fr
7
Belle adresse avec bon rapport qualité prix
Pros:

L'emplacement est très bien, dans le centre-ville. Le cadre est verdoyant et paisible. La chambre est joliment décorée, confortable et propre. Le personnel est accueillant et arrangeant.

Cons:

Le petit déjeuner pourrait être plus diversifié. Le rideau de douche n'était pas assez long, l'eau passait au sol.

2026-04-08 • via Nuitee
P
Philippe • couple • fr
9
Excellent séjour
Pros:

Hôtel plein de atypique et plein de charme .Guillermo toujours au petit soin pour ses clients Très bien situé

2026-04-07 • via Nuitee
A
akim • couple • fr
10
Pros:

Notre hôte Guillermo est adorable
Il essaie toujours d'aider de trouver des solutions. Il a même préparer un petit déjeuner dans notre chambre la veille au soir pour un départ à 6h30 pour une excursion !
Sa maison et son jardin sont réellement magiques
A ne rater sous aucun prétexte si vous allez à Tulum ❤️

2026-04-04 • via Nuitee
M
Mathieu • solo_traveller • fr
8
Pros:

chambre agréable entourée d'un jardin au silence de la rue. Le centre ville et les bus ADO et les collectivos sont proches pour visiter Muyil et Coba

Cons:

Le petit déjeuner fait défaut à ce sympathique hôtel. On dispose d'un petit réfrigérateur avec 2 tranches de pain à faire griller une plaquette de beurre et de confiture et deux fruits. J'ai essayé le restaurant adossé à l'hotel mais trop mexicain pour un petit déjeuner continental. Aussi j'allais tous les matins dans une boulangerie proche avec croissants brioche cappuccino et omelette.

2026-04-03 • via Nuitee
R
Robert • solo_traveller • gb
9
Pros:

Maison Tulum is a beautiful hotel situated right in the centre of Tulum pueblo. I really enjoyed the quirky design of the hotel and all of its beautiful decoration. Staff were friendly and made me feel really welcome when I arrived and always greeted me personally everyday. My room was spacious and comfortable, AC and hot shower. There was a small breakfast provided free of charge, but if you wanted something more there’s a really lovey cafe within the grounds of the hotel, which I enjoyed eating and drinking at. Location is really good and close to many lovely restaurants, cafes etc. Would definitely recommend staying here if you’re looking to stay within the town rather than the beach zone. Also very close to the ADO bus station, literally 5 min walk. Would happily stay here again if I were to return to Tulum.

2026-03-28 • via Nuitee
N
Nick • couple • gb
4
Great location ! Hotel needs love and attention and a manager that enjoys his job !
Pros:

Very pretty and colourful just lacked atmosphere
The cafe next door were very friendly and welcoming

Cons:

The shower wasn’t working and on telling the guy working there we needed it sorted he didn’t come until we went a second time to ask !! He sorted it but it wasn’t great ! The air con took hours to cool room wasn’t good either

On arrival was met by this guy we thought was night security seemed very uninterested in us and the next morning after shower incident continued with his lack of interest in us as guests ! We had read on previous reviews how the manager was so helpful with ideas of things to do and see ! He couldn’t be bothered in the slightest !! Shame as it could have been a fun hotel !

2026-03-26 • via Nuitee
F
francesca • family_with_children • it
9
Pros:

Posizione perfetta per esplorare la città.Stanze molto comode e ambiente pittoresco.

Cons:

Stanza un po umida.
Colazione molto scarna (pane burro e marmellata)

2026-03-21 • via Nuitee