The Crown Hotel

Hotels
8.8 (843 reviews)
corner of Hardinge Road & Bridge St , Napier , nz

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location and views
Friendly, helpful and welcoming staff
Clean and spacious rooms in many cases
Secure/ample parking
Close to cafes, restaurants and the beach
Cons:
Mould in aircon reported in at least one room
Poor pillow quality and some bed comfort issues
Occasional cleanliness slips (dirty dishes) and slippery shower floors
Some amenities lacking or not working (no on-site restaurant, dryer not heating, non-working fireplace, missing microwave)
Some rooms described as dated; small spa bath and small TV in places

Categories

Cleanliness
8
Generally reported as clean and tidy in many reviews, but specific issues were raised (mould in the aircon, dirty dishes with lipstick marks, slippery shower floor) which lowered this score.
Service
9.8
Consistently praised: numerous comments about welcoming, helpful and professional staff (special mention of Seema). Service is a strong positive throughout the reviews.
Location
9.5
Very strong sentiment: repeatedly described as excellent, close to cafes, restaurants, beach and attractions, with great views and convenient parking.
Room Quality
9.2
Rooms frequently described as spacious, comfortable, with excellent views and clean presentation; some negatives (dated elements, poor pillows, bed join, small spa bath, TV size, false-advertised fireplace) tempered the score.
Amenities
8.3
Good amenities noted (secure parking, conference facilities), but gaps/problems mentioned: no on-site restaurant for some, guest laundry dryer not heating, missing microwave in some room types, and non-working fireplace.
Value for Money
8.1
Mixed but generally positive: some guests found pricing reasonable (wine prices noted), others felt rooms were slightly dated for the price or disappointed by advertised features (fireplace) after paying extra.
Food and Beverage
8
Limited direct comments: some praise for excellent meals and proximity to many eateries, but lack of an on-site restaurant and occasional missing in-room facilities (microwave) were noted.
Overall Experience
9.5
Overall very positive sentiment with many saying they'd stay again, praising the combination of location, views, cleanliness and especially the staff; a few specific issues did not overshadow guests' overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:53

Property Description

Waterfront Boutique Accommodation:
Experience the charm of Ahuriri at The Crown Hotel, where the waterfront views complement the stylish boutique accommodation. The blend of heritage-listed buildings and modern complexes offers a unique stay just minutes from Napier city centre.

Luxurious Amenities:
Indulge in luxury with underfloor heating, iPod docks, and LCD TVs in every studio and suite. The elegant bathrooms are equipped with premium fittings, ensuring a comfortable stay. Enjoy complimentary WiFi, daily newspapers, and access to the fitness centre during your visit.

Exceptional Dining and Extras:
Savor a delightful dining experience at Milk & Honey Restaurant, boasting ocean views and delectable cuisine. Benefit from complimentary car parking, laundry facilities, and a thoughtful gift pack for those traveling with babies. With proximity to the airport and botanical gardens, The Crown Hotel is the perfect choice for your Napier getaway.

Important information:

Please note that there is a 2% charge when you pay with a credit card.

The property's reception opening hours is: 07:00 to 21:00. Please note that it is not possible to check in outside the normal reception opening times (07:00 to 21:00 hours), as the reception is closed.

Guests arriving outside reception opening hours are kindly requested to inform the hotel in advance. Contact details can be found on the booking confirmation.

Please note that this hotel has a "No Party Policy", unless by prior arrangement with the hotel management. Any violation of this policy will result in eviction from the property and additional cleaning fees will be charged. Guests are welcome to contact the property for more information using the contact details on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NPE

Location

Guest Reviews

8.8
Based on 843 reviews
Cleanliness: 8
Service: 9.8
Location: 9.5
Room Quality: 9.2
Amenities: 8.3
Value for Money: 8.1
Food and Beverage: 8
Overall Experience: 9.5
M
Mark • solo_traveller • nz
8
2026-08-14 • via Nuitee
L
Leslie • couple • nz
9
Would stay at the Crown again
Pros:

Location was fantastic by the sea, view & cafe, restaurants etc

Cons:

The window in the bathroom/bedroom unnecessary as when you turn on the light in bathroom in middle of night you wake up other person still asleep.

2026-08-12 • via Nuitee
H
howard • couple • nz
10
Pros:

Very clean

2026-08-11 • via Nuitee
K
Kaylene Kani • family_with_children • nz
10
Loved our rooms, staff were amazing. Will book there again.
Pros:

Absolutely awesome, everything was excellent.

2026-08-10 • via Nuitee
S
Susana • couple • nz
8
Very beautiful place to visit .
Pros:

Breakfast was very nice and location was lively and safe.

Cons:

We liked everything ♥

2026-08-09 • via Nuitee
N
Nidhi • solo_traveller • nz
9
2026-08-06 • via Nuitee
R
Renee • family_with_children • nz
8
Very nice
2026-08-06 • via Nuitee
M
Marsland • solo_traveller • nz
4
2026-08-05 • via Nuitee
S
Steve • couple • nz
8
2026-08-04 • via Nuitee
L
Lawson • solo_traveller • nz
7
Pros:

Great location
Short walk to great cafes

Cons:

Mould in the aircon above the bed. You could lie on the bed and see alot of mould in the aircon unit above the bed.

2026-08-04 • via Nuitee
B
Bruce • solo_traveller • au
6
Take your own pillows
Pros:

Location, security

Cons:

Poor pillow quality

2026-07-23 • via Nuitee
N
Nicole • couple • au
10
Excellent hotel, friendly staff.
Pros:

Excellent location. Our room looked out over the water. Great parking. Really clean and comfortable room.

2026-07-20 • via Nuitee
B
Bridget • solo_traveller • nz
8
Pros:

Outlook , central to eateries, bars

Cons:

Initially a smell in bathroom, rectified by cleaning staff.
Dishes in cupboard dirty ie lipstick marks on glasses etc

2026-07-15 • via Nuitee
Y
yvonne • solo_traveller • nz
6
Pros:

Close to restaurants

2026-07-14 • via Nuitee
R
Rebecca • couple • nz
10
Pros:

The staff were amazing, so helpful and easy to deal with.

2026-07-13 • via Nuitee
T
Tomlinson • couple • nz
8
Very Nice
Pros:

The bathroom was awesome with a separate bath and shower. Nice balcony but weather wasn't the greatest to use it.

Cons:

Pillows

2026-07-12 • via Nuitee
M
Milton • solo_traveller • nz
9
2026-07-10 • via Nuitee
M
Matthew • solo_traveller • nz
10
2026-07-08 • via Nuitee
G
Gary • solo_traveller • nz
10
Pros:

Location. Hotel was top notch

Cons:

Can't fault.

2026-07-02 • via Nuitee
P
Paul • solo_traveller • au
10
Pros:

The very welcoming staff.
Especially Seema she was wonderful

Cons:

Nothing

2026-07-01 • via Nuitee