The Crown Hotel Napier

Hotels
•
Independent
9.4 (114 reviews)
Cnr Bridge Street and Hardinge Road, Napier, 4144 , Napier , NZ
+64 6 833 8300

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Facilities

Meeting rooms
Fitness facilities
Free WiFi
Luggage storage
Concierge service
Wheelchair accessible
Elevator
Fitness facilities
Conference space
Golfing nearby
See all facilities

Review Highlights

Pros:
Excellent place to stay
Clean room and comfortable bed
Wonderful stay
Gorgeous room overlooking the water

Categories

Cleanliness
9.29
No specific mention but inferred positive from overall sentiment.
Service
9.76
Standard quality for this hotel tier.
Location
9.8
Location was mentioned positively with walking distance to bars, cafes, and restaurants.
Room Quality
9.75
Rooms were described positively with lovely views and comfort.
Amenities
8.78
No specific mention.
Value for Money
9.24
Inferred to be good based on positive feedbacks.
Food and Beverage
8.79
No specific mention.
Overall Experience
9.76
Overall sentiment is highly positive with recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:27

Property Description

Luxury Beachfront Hotel with 4.5 Star Rating

Recreational Amenities and Dining Options
Indulge in the fitness center, rent bicycles, and enjoy complimentary Wi-Fi. Visit the beachfront restaurant, Milk and Honey, for ocean views or savor room service. End your day with a drink at the bar/lounge.

Business Services and Event Space
Benefit from a business center, dry cleaning, and luggage storage. Host events in the conference center or meeting rooms with 172 square feet of space. Free onsite parking is available for your convenience.

Comfortable Guestrooms and Prime Location
Relax in one of the 39 guestrooms with modern amenities. The hotel is centrally located near popular attractions including The Urban Winery and Napier Botanical Gardens.

Book your luxurious stay at The Crown Hotel Napier for a premium experience in Napier's heart.

Important information:

  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NPE

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Sustainability Certifications

    Qualmark Sustainable Tourism Business Award

Location

Guest Reviews

9.4
Based on 114 reviews
Cleanliness: 9.29
Service: 9.76
Location: 9.8
Room Quality: 9.75
Amenities: 8.78
Value for Money: 9.24
Food and Beverage: 8.79
Overall Experience: 9.76
B
Bruce • solo_traveller • au
6
Take your own pillows
Pros:

Location, security

Cons:

Poor pillow quality

2026-07-23 • via Nuitee
N
Nicole • couple • au
10
Excellent hotel, friendly staff.
Pros:

Excellent location. Our room looked out over the water. Great parking. Really clean and comfortable room.

2026-07-20 • via Nuitee
B
Bridget • solo_traveller • nz
8
Pros:

Outlook , central to eateries, bars

Cons:

Initially a smell in bathroom, rectified by cleaning staff.
Dishes in cupboard dirty ie lipstick marks on glasses etc

2026-07-15 • via Nuitee
Y
yvonne • solo_traveller • nz
6
Pros:

Close to restaurants

2026-07-14 • via Nuitee
R
Rebecca • couple • nz
10
Pros:

The staff were amazing, so helpful and easy to deal with.

2026-07-13 • via Nuitee
T
Tomlinson • couple • nz
8
Very Nice
Pros:

The bathroom was awesome with a separate bath and shower. Nice balcony but weather wasn't the greatest to use it.

Cons:

Pillows

2026-07-12 • via Nuitee
M
Milton • solo_traveller • nz
9
2026-07-10 • via Nuitee
M
Matthew • solo_traveller • nz
10
2026-07-08 • via Nuitee
G
Gary • solo_traveller • nz
10
Pros:

Location. Hotel was top notch

Cons:

Can't fault.

2026-07-02 • via Nuitee
P
Paul • solo_traveller • au
10
Pros:

The very welcoming staff.
Especially Seema she was wonderful

Cons:

Nothing

2026-07-01 • via Nuitee
T
Tammy • couple • nz
9
Would stay here again
Pros:

Like the location, car park was safe and secure and close to room. Conference room was not too far away, and kai was good.

2026-06-21 • via Nuitee
Y
Young • couple • nz
7
Loved the location and the service - on my list of places to stay
Pros:

Loved the location, view was spectacular, staff were awesome! They were helpful, friendly, courteous and professional.

Cons:

Perhaps because of the room type, but a microwave would have been gr8 and the TV viewing cud be better.

2026-06-20 • via Nuitee
D
Debbie • solo_traveller • au
10
2026-06-16 • via Nuitee
M
Marilyn • solo_traveller • nz
8
Pros:

Very roomy, excellent views.

Cons:

It would be better if there was an on-site restaurant .

With excellent meals.

2026-06-16 • via Nuitee
P
paul • couple • nz
9
2026-06-14 • via Nuitee
B
Brian • couple • nz
8
2026-06-13 • via Nuitee
H
Helen • couple • nz
10
Pros:

N/a

2026-06-08 • via Nuitee
D
David • couple • au
8
We enjoyed our stay.
Pros:

Welcome and service on arrival was excellent.
The location and view from the room was very good.

Cons:

The shower floor is very slippery and dangerous, it needs a shower mat. It also needs to be better lit.
The guest laundry drier did not heat up.

2026-06-04 • via Nuitee
P
Peter • solo_traveller • nz
9
Pros:

Location. Good parking

2026-06-03 • via Nuitee
L
Laura • couple • nz
6
Service was good but room not very cozy
Pros:

The location was great and the staff were super accommodating and friendly 10/10

Cons:

When I booked it said we had a beach view but we were put in a downstairs room with no view. The hotel didn’t seem very busy either so feel if they’d given us a good room with view we’d go back. I thought the rooms were a bit dated for the price. There wasn’t enough towels and bathmats in the room although staff brought more when I asked. The shower just left a lot of water everywhere.

2026-06-03 • via Nuitee