Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Cons:
High prices
Cleanliness issues

Categories

Cleanliness
8.6
Some reviews indicate issues with cleanliness.
Service
10
Numerous reviews highlight friendly and professional service.
Location
9.6
Multiple mentions of excellent location near the Haram.
Room Quality
9.4
Room upgrades and general positive feedback on room quality.
Amenities
9.1
Standard amenities for hotel tier but with some requests for improvement.
Value for Money
8.6
Some reviews mention high prices relative to the offerings.
Food and Beverage
9.1
Overall good food, but suggestions for improvement noted.
Overall Experience
10
Overall positive experiences reported by many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:05

Property Description

Luxurious Suites with Panoramic Views
Raffles Makkah Palace offers spacious suites with breathtaking views of the Grand Mosque and Kaaba shrine. Each suite is elegantly decorated with marbled floors and oriental carpeting, providing a lavish and comfortable stay.

Culinary Delights and Dining Experiences
Indulge in a variety of cuisines at the hotel's two restaurants, a tea lounge, and an ice cream-based café. The fine dining restaurant, Al Majlis, offers a traditional Mediterranean-influenced menu with a terrace overlooking the Grand Mosque and Ka'aba, creating a memorable dining experience.

Tranquil Spa and Fitness Facilities
Relax and rejuvenate at the serene spa or stay active at the separate male and female gyms. Guests can also find peaceful spots throughout the hotel to unwind with a book or socialize, ensuring a well-rounded and enjoyable stay.

Experience luxury and convenience at Raffles Makkah Palace. Book your stay now for an unforgettable experience.

Important information:

Please note that Raffles Makkah Palace does not permit food from outside the hotel. Please note that during Month of Ramadan Breakfast will be served as Iftar & Dinner will be served as Sohour.

Please note that any credit card used for either pre-payment or charges on-site must be in the name of the guest and the same card must be presented for verification upon check-in.

If the guest is not the cardholder or if the credit card used is not provided at the time of check-in, the guest must provide alternate payment arrangements. The hotel cannot honor any past (prepayments, deposits etc.) or future payments without presenting the credit card and the cardholder's authorization.

The hotel reserves the right to reject the booking due to non-compliance of these requirements. Hotel will require a pre-authorization letter from the credit card holder enabling the hotel to charge the full payment non refundable for the entire stay.

Guest is requested to provide clear contact details , hotel reservations team will contact the guest via email or mobile. Booking will be released if required authorization form not received within 48 hours from booking date.

During Month of Ramadan Check in time at 18:00

During the Hajj season, only Saudi and GCC nationals may be accommodated in Makkah for Umrah until 2 May 2026. Saudi nationals and residents holding approved work permits may also stay in line with official regulations. From 18 April 2026, entry to and stay in Makkah will not be permitted without a valid permit, Hajj visa, or approved work permit. Umrah visa holders must leave the Kingdom by 18 April 2026. Umrah permits via Nusuk will be suspended from 18 April to 31 May 2026. Hotels in Makkah may not accommodate guests without valid permits during this period. All travel and accommodation are subject to official government regulations and updates.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: JED

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for SAR 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 3555 reviews
Cleanliness: 8.6
Service: 10
Location: 9.6
Room Quality: 9.4
Amenities: 9.1
Value for Money: 8.6
Food and Beverage: 9.1
Overall Experience: 10
A
Abdullah • couple • sa
10
2026-05-30 • via Nuitee
A
abdulelah • extended_group • sa
10
2026-05-29 • via Nuitee
I
Ibrahim • couple • sa
10
Amazing
Pros:

Excellent

Cons:

Nothing

2026-05-28 • via Nuitee
A
Abdulmajeed • family_with_children • sa
10
2026-05-28 • via Nuitee
M
mutlaq • couple • sa
9
2026-05-28 • via Nuitee
A
Abulola • solo_traveller • sa
10
Pros:

The view, the service, and everything else were excellent. The food was great, and the staff were very friendly and professional. It was an amazing experience. Special thanks to Ghada at the reception for her kindness and outstanding support .

Cons:

nothing

2026-05-26 • via Nuitee
W
wafaa • couple • sa
10
2026-05-22 • via Nuitee
W
Wedad • couple • sa
10
رايعه استمتعتوا بكل شيء مرافق إداره موظفين كل شي
Pros:

النظافة وسع المكان الاهتمام بأدق التفاصيل سرعة الاستجابه

Cons:

هي مشكلة عامة في الأبراج التنقل بين المصاعد

2026-05-21 • via Nuitee
A
Abdellatif • solo_traveller • ma
9
2026-05-21 • via Nuitee
M
MOHAMMAD • family_with_children • sa
10
2026-05-19 • via Nuitee
S
Sarah • extended_group • sa
9
2026-05-17 • via Nuitee
R
REEM • couple • sa
10
2026-05-15 • via Nuitee
A
Ahmed • solo_traveller • eg
10
2026-05-14 • via Nuitee
N
Niveen • extended_group • sa
7
We asked for zamzam water as they used to bring it to the rooms , but we didn’t get it… also for the coffee
Pros:

The location

Cons:

The services
Old furniture and broken lamps in restroom , late response from the butter

2026-05-08 • via Nuitee
K
Khalid • couple • qa
10
Pros:

كل شي

Cons:

لاشيء

2026-05-08 • via Nuitee
S
suliman • extended_group • sa
9
الإقامة في مكة حيث المتعة والروحانية لا تضاهيها روعة اي مكان في العالم
Pros:

الجناح واسع والاسرة مريحة والاطلالة جميلة جدا
مستوى النظافة عال والفندق بشكل عام مريح والموظفون ودودون ومتعاونون👌🏻
يوجد منطقة مخصصة للوضوء🥹

Cons:

اتينا متأخرين قليلاً والجناح لم يكن جاهزا لكن ما قصروا معنا عوضونا بعشاء مجاني لذيذ😘

2026-05-06 • via Nuitee
F
Fatima • couple • ae
8
2026-05-06 • via Nuitee
H
Hessa • extended_group • ae
10
2026-05-06 • via Nuitee
نوره عبدالعزيز • couple • sa
9
كانت إقامة رائعة شكراً رافلز ⭐️
Pros:

كل شي كان في قمة الروعة

2026-05-05 • via Nuitee
F
fahd • family_with_children • sa
10
الحمدلله على فضلك وكرمك
Pros:

الخدمة الفارقة عن فنادق المنطقة المركزية

Cons:

ولا شيء لولا الغلاء في فترة العمرة في ذي القعدة

2026-05-05 • via Nuitee