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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Solarium
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Hammam
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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ATM/cash machine on site
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Toilet with grab rails
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Higher level toilet
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Beauty Services
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Hair Salon Services
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Mobile app for room service
Review Highlights
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Property Description
Luxurious Suites with Panoramic Views
Raffles Makkah Palace offers spacious suites with breathtaking views of the Grand Mosque and Kaaba shrine. Each suite is elegantly decorated with marbled floors and oriental carpeting, providing a lavish and comfortable stay.
Culinary Delights and Dining Experiences
Indulge in a variety of cuisines at the hotel's two restaurants, a tea lounge, and an ice cream-based café. The fine dining restaurant, Al Majlis, offers a traditional Mediterranean-influenced menu with a terrace overlooking the Grand Mosque and Ka'aba, creating a memorable dining experience.
Tranquil Spa and Fitness Facilities
Relax and rejuvenate at the serene spa or stay active at the separate male and female gyms. Guests can also find peaceful spots throughout the hotel to unwind with a book or socialize, ensuring a well-rounded and enjoyable stay.
Experience luxury and convenience at Raffles Makkah Palace. Book your stay now for an unforgettable experience.
Please note that Raffles Makkah Palace does not permit food from outside the hotel. Please note that during Month of Ramadan Breakfast will be served as Iftar & Dinner will be served as Sohour.
Please note that any credit card used for either pre-payment or charges on-site must be in the name of the guest and the same card must be presented for verification upon check-in.
If the guest is not the cardholder or if the credit card used is not provided at the time of check-in, the guest must provide alternate payment arrangements. The hotel cannot honor any past (prepayments, deposits etc.) or future payments without presenting the credit card and the cardholder's authorization.
The hotel reserves the right to reject the booking due to non-compliance of these requirements. Hotel will require a pre-authorization letter from the credit card holder enabling the hotel to charge the full payment non refundable for the entire stay.
Guest is requested to provide clear contact details , hotel reservations team will contact the guest via email or mobile. Booking will be released if required authorization form not received within 48 hours from booking date.
During Month of Ramadan Check in time at 18:00
During the Hajj season, only Saudi and GCC nationals may be accommodated in Makkah for Umrah until 2 May 2026. Saudi nationals and residents holding approved work permits may also stay in line with official regulations. From 18 April 2026, entry to and stay in Makkah will not be permitted without a valid permit, Hajj visa, or approved work permit. Umrah visa holders must leave the Kingdom by 18 April 2026. Umrah permits via Nusuk will be suspended from 18 April to 31 May 2026. Hotels in Makkah may not accommodate guests without valid permits during this period. All travel and accommodation are subject to official government regulations and updates.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
موقع الفندق رائع وخدمته ممتازة
لايوجد
the Kaaba view is one of the best views in any hotel in Makkah.
reaching the hotel from the ground floor. it was very confusing. I would advise any guest to check with the staff before reaching the site and ask for the directions
Our stay at Raffles Makkah Palace was excellent from start to finish. Check-in was smooth and efficient and the staff made us feel welcome right away. The location is outstanding, right next to the Haram, making it incredibly easy to go for prayers and return to the room to rest in between.
Cleanliness was top-notch throughout. The room was immaculate and the restrooms were pristine, exactly what you’d hope for from a hotel of this standard.
Our room had a Haram view, which was lovely to wake up to. The Kaaba itself was only barely visible since a minaret blocked most of the view, so if seeing the Kaaba clearly matters to you, it’s worth asking about the specific room view when booking.
Breakfast was amazing, with a wide variety of fresh, delicious options and great service. It was easily one of the highlights of our stay.
We also appreciated that the staff regularly checked in to ask for our feedback during the stay. It showed they genuinely cared about making sure everything met our expectations.
Parking was included in our package. If yours isn’t, it costs SR 250 per day, so it’s worth checking when you book.
The only downside is that you need to change elevators to reach the Haram, which is common across the Clock Tower hotels. It adds a few minutes but is a small inconvenience given how close you are.
Check-out was just as smooth and hassle-free as check-in. Overall, Raffles Makkah Palace offers a luxurious, comfortable, and spotless stay in one of the best locations in Makkah. We’d happily stay here again and highly recommend it.
Downside is that you need to change elevators to reach the Haram, which is common across the Clock Tower hotels. It adds a few minutes but is a small inconvenience given how close you are.
Our room had a Haram view, which was lovely to wake up to. The Kaaba itself was only barely visible since a minaret blocked most of the view, so if seeing the Kaaba clearly matters to you, it’s worth asking about the specific room view when booking.
Clean
Our stay at Raffles Makkah Palace was truly exceptional and unforgettable. Everything was wonderful, from the beautiful and spacious rooms to the outstanding hospitality and excellent service.
The staff were incredibly professional, friendly, respectful, and always willing to go above and beyond to make our stay comfortable and memorable. Their genuine kindness and attention to detail made us feel very special and warmly welcomed.
The food was absolutely delicious, with an excellent variety of high-quality dishes. The breakfast and dining experience were outstanding, and the restaurant staff provided exceptional service throughout our stay.
The location was perfect, with convenient access to Masjid Al Haram. Raffles Makkah Palace truly represents luxury, comfort, and world-class hospitality.
A heartfelt thank you to the entire team for making our stay so wonderful. We look forward to returning again, inshaAllah!
Nothing at all. Everything exceeded our expectations, and we were extremely satisfied with our stay.
One of the best experiences we have had at a hotel, breakfast and dinner delicious. Amina who made fresh waffles and crepes. The restaurant manager Mohammad amazing and looked after the kids. All staff looked after us, rooms clean and spacious with views of the haram
Nothing was perfect
Excellent
Excellent
Everything beautiful
Location and luxury . The staff are respectful and cooperative
They mentioned that the presidential suite is harm view , but all the presidential suites are partial harm view. This is should be corrected in their website and all the booking applications.
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