Courtyard by Marriott Shanghai Central

Hotels
•
Courtyard by Marriott
8.8 (1573 reviews)
338 Heng Feng Road , Shanghai , CN
+86 21 2215 3888

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good central location
Spacious and comfortable rooms
Cons:
Room cleanliness issues
Limited breakfast options
Inadequate room temperature control

Categories

Cleanliness
8.34
The room carpet was noted as not well vacuumed and a heavy odor of cigarette smoke was reported.
Service
9.31
Check-in and check-out staff are friendly and helpful, however, there were complaints about breakfast staff behavior.
Location
9.35
Praise for the central location and proximity to cafes and restaurants.
Room Quality
8.3
Room temperatures were problematic and the cleanliness was subpar in some reports.
Amenities
8.83
Adequate facilities were highlighted, but some improvements could be made.
Value for Money
8.79
Standard quality for this hotel tier.
Food and Beverage
8.34
Breakfast menu could be improved; variety lacking especially for certain dietary preferences.
Overall Experience
9.11
Overall experience was rated positively but with several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:15

Property Description

Convenient Location
Courtyard by Marriott Shanghai Central is strategically positioned just steps away from Hanzhong Road Subway Station and a short walk from Shanghai Railway Station Subway Station, making it a prime choice for travelers looking for easy access to transportation hubs.

Modern Amenities
The hotel boasts rooms equipped with iPod docking stations, internet access, and floor-to-ceiling soundproofed windows for a peaceful stay. Guests can enjoy the indoor pool, 24-hour fitness centre, and a variety of dining options including MoMo Café and MoMo 2 Go.

Nearby Attractions
Situated within a short drive from popular landmarks like Nanjing Road and Jing'an Temple, guests can explore the vibrant surroundings effortlessly. Additionally, with quick access to major airports and the visa center, the hotel offers convenience for both leisure and business travelers.

Experience comfort and convenience at Courtyard by Marriott Shanghai Central.

Important information:

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas. The hotel does not actively provide disposable daily necessities such as toothbrushes, combs, bath wipes, razors, nail files and shoe polishes.

Please note that the swimming pool will be closed for annual maintenance from June 22nd,2026 to June 28th,2026, while the gym will remain open as usual.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 1573 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 9.11
G
Gonzalo • couple • cl
9
Great experience and hotel !
Pros:

The hotel is located very close to the metro, as well as places to have breakfast and lunch. The room was very spacious, the bed was comfortable, the bathroom was clean, and the television included a Spanish-language channel, which we really appreciated. The staff helped us order food and carry our luggage. We are very grateful for such a great team.

Cons:

There are drinks and water in the cooler that you will be charged for if you consume them; they should mention this beforehand.

2026-11-07 • via Nuitee
G
Gabriel • family_with_children • mx
6
Cons:

Cobros extras diarios. Miy caro para lo que es

2026-11-07 • via Nuitee
Y
yorkpeng • couple • au
5
Stay for the location near the Metro Only
Pros:

The hotel is about 250m to the metro station. The room is clean and spacious. Nothing exciting in the malls in the neighbourhood (mostly are shuttered) but appreciate some bakeries nearby and Manner Coffee.

Cons:

The beds sank in the middle. I asked for a change of room and the reception obliged. The new room was only marginally better, the bed sank less!. Not very comfortable to sleep on.

2026-11-06 • via Nuitee
Y
Yang Howe • family_with_children • sg
10
2026-11-03 • via Nuitee
D
Didar • couple • kz
10
2026-11-02 • via Nuitee
M
Margarita • solo_traveller • sg
7
2026-11-01 • via Nuitee
M
Monica • extended_group • id
9
Perfect stay for holiday.
Pros:

The location is perfect to go anywhere with taxi. Even near the hotel we can find food, coffee place & minimart. The room is spacious and clean. The concierge staff are so helpful with our packages coming.

Cons:

Nothing

2026-11-01 • via Nuitee
U
Umberto • couple • it
8
Migliorabile
Pros:

Struttura buona e buona posizione

Cons:

Ha bisogno di una ristrutturazione e dovrebbero rivedere anche la colazione. Considerando la catena Bonvoy, è una di quelle con meno scelta che ho visto.

2026-11-01 • via Nuitee
B
Brooke • family_with_children • au
8
Pros:

Great location. Nice room.

Cons:

Bed was far too firm.

2026-10-28 • via Nuitee
E
Estelle • family_with_children • be
5
Excellent facilities and housekeeping, but very disappointing reception service and an undisclosed €400 deposit.
Pros:

The hotel itself was lovely, with beautiful facilities and comfortable rooms. The housekeeping staff were absolutely wonderful, always kind, professional and attentive. The swimming pool was excellent, especially for families, with plenty of accessories and toys available for children. The breakfast was also very good, with a wide selection of food. We also appreciated the Disney Store vending machine in the lobby, which was a lovely surprise for our son.

Overall, the facilities and housekeeping team truly deserve recognition.

Cons:

Unfortunately, our experience with the reception was extremely disappointing.

Upon arrival, we were unexpectedly required to pay a substantial security deposit of almost €400, despite this never being mentioned anywhere on Booking.com or in our reservation confirmation. I contacted Booking.com, who confirmed that no deposit was specified in our booking conditions. I have since filed a formal complaint.

Furthermore, our room was not ready when we arrived. After an exhausting international journey, I explained that I was pregnant and travelling with a young child. Despite this, we were simply told to wait in the lobby, without being offered access to the hotel’s lounge or any more comfortable alternative. The receptionist was also particularly unpleasant and showed very little empathy.

The worst part came at check-out. We requested the immediate return of our security deposit, particularly as it had never been disclosed before booking. The reception refused to offer an immediate solution and informed us that the refund could take approximately one week to reach our account. We even suggested receiving the money via Alipay, but this was refused.

It is unacceptable to impose an undisclosed deposit of almost €400 and then expect guests to wait another week to recover their own money.

The hotel itself is very good, but the lack of transparency, poor communication and disappointing attitude of the reception staff seriously affected our experience. This is absolutely not the level of service we expected from a Marriott hotel.

2026-10-27 • via Nuitee
S
Salindar • extended_group • th
10
Wonderful trip
Pros:

bed

Cons:

no

2026-10-27 • via Nuitee
K
KALUN • solo_traveller • gb
9
2026-10-26 • via Nuitee
A
Angela • family_with_children • nz
7
2026-10-25 • via Nuitee
A
Araujo • family_with_children • ch
10
Super hotel
Pros:

Super nice location, big family room

2026-10-23 • via Nuitee
G
Gyoung Im • family_with_children • kr
9
2026-10-17 • via Nuitee
K
Kimberly • couple • us
8
Lovely location and enjoyed our time here. Breakfast was delicious!
Pros:

Very nice staff and beautifully clean hotel.

Cons:

Bed was hard and sagging.

2026-10-10 • via Nuitee
M
Mahnaz • solo_traveller • us
9
2026-10-09 • via Nuitee
A
Ahmet • solo_traveller • tr
6
Pros:

continental yemek yoktu

Cons:

kahvaltı avrupaya uygun değil

2026-10-08 • via Nuitee
Y
YN • extended_group • my
8
Quiet, efficient with a beautiful running river track
Pros:

We chose it primarily because the room was able to accommodate 3 beds comfortably plus that the location was off the tourist track. Indeed, a beautiful river ran behind the hotel and walking in the area was very pleasant. Very popular business hotel, breakfasts got busy during peak hours but we enjoyed the well organised chaos and the wonderful spread

Cons:

Nothing really. If you are someone who likes a mall on your doorstep, don’t pick this location

2026-10-07 • via Nuitee
S
Siew Kit • solo_traveller • sg
10
Pros:

Friendly staff. Location is good

Cons:

Nil

2026-09-19 • via Nuitee