Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful decor
Great location
Cons:
Gym equipment needs updating
Shower space could be improved

Categories

Cleanliness
8.66
The hotel was well maintained and elegant, but minor issues like a narrow shower are noted.
Service
9.13
The staff were exceptional, always kind, helpful, and professional.
Location
8.67
Quiet area within walking distance of all activities and attractions.
Room Quality
8.62
Rooms are spacious, with lovely traditional decor.
Amenities
8.65
Some amenities like the gym need updating, but overall satisfactory.
Value for Money
9.11
Guests felt they received good value for the quality of the hotel experience.
Food and Beverage
8.66
Breakfast was delicious and plentiful, contributing positively to the experience.
Overall Experience
8.93
A wonderful and relaxing stay with warm hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 18:37

Property Description

Historic Charm with Modern Amenities
Experience the perfect blend of old-world charm and contemporary conveniences at our fully refurbished hotel in Chania.

Warm Cretan Hospitality
Indulge in the renowned Cretan hospitality that will make your stay truly memorable, whether you're here for business or leisure.

Convenient Location in Halepa District
Located just minutes away from Chania's center, our hotel in the Halepa district offers a tranquil retreat within reach of the city's vibrant energy.

Book now to experience the best of historic charm and modern comfort in Chania!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHQ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 12 years old stay for € 15 per person per night when using an existing bed.
    Children up to and including 12 years old stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 707 reviews
Cleanliness: 8.66
Service: 9.13
Location: 8.67
Room Quality: 8.62
Amenities: 8.65
Value for Money: 9.11
Food and Beverage: 8.66
Overall Experience: 8.93
G
Gabrielle • couple • dk
8
2026-07-02 • via Nuitee
C
Christel et Sébastien • couple • fr
9
2026-07-01 • via Nuitee
A
Annalisa • couple • it
8
Breve vacanza (2 giorni) in hotel raffinato, ottima colazione e rooftop con idromassaggio. Tutto piacevole e tranquillo.
Pros:

Rooftop eccezionale, colazione ottima, camera spaziosa, ambiente British

Cons:

Un pochino lontano dal centro a piedi

2026-07-01 • via Nuitee
R
Rhonda • couple • il
9
2026-06-30 • via Nuitee
A
Anthony • couple • be
10
2026-06-29 • via Nuitee
A
Alexandra • family_with_children • pt
7
Pleasant stay, with very friendly and available staff.
Pros:

Garden, staff, parking.

Cons:

Noisy air conditioning on the balcony. Cofee at breakfast.

2026-06-28 • via Nuitee
R
Rotem • solo_traveller • il
10
2026-06-28 • via Nuitee
G
Georgia Iosifina • solo_traveller • gr
10
Pros:

Το ίδιο το κτήριο !! Είναι απολαυστικό να πίνεις το κρασί σου το βράδυ σε αυτόν τον κήπο !

2026-06-26 • via Nuitee
A
Alexandra • couple • bg
10
Love it!
Pros:

We loved the hotel! It was cozy, well maintained, and the staff was great. The breakfast was good. I loved the garden and the roof top garden, I think it could be even better with rooftop furniture but I guess that's not the idea of it. These 2 places are perfect if you want to be outside. Perfect location, close to the city center, 20 minutes walk by the sea. The room was big, it looked smaller on the pictures. The AC was working good, even in hot days. the fitness center is fine, but it was really hot in it, and doesn't look new, it does the job.

Cons:

You can hear everything from the other rooms, if you are noise sensitive, don't forget your earplugs. But it's like that everywhere. The AC was making a lot on noise the first 2 nights, but then it stopped. Don't expect a view if you are on the first floor, but there is a nice balcony, a small table can be added. The small pool and the jacuzzi are really nice but I saw many people not getting a shower before using them, which grossed me out. There is only one sign to take a shower and is close to the shower.

2026-06-24 • via Nuitee
K
K • family_with_children • gr
10
2026-06-24 • via Nuitee
S
Sean • couple • gb
10
We will recommend and will plan to return.
Pros:

Elegant and traditional.

Cons:

I would like to see UK national flag on display!

2026-06-22 • via Nuitee
M
Mariana • solo_traveller • fr
10
Great place to stay
Pros:

Nice hotel, very clean and nice decorated. Breakfast just ok to start the day

Cons:

The hotel is located just 10 minutes from the beach, but it takes 25–30 minutes to reach the Old Town. It is somewhat expensive for Greece.

2026-06-20 • via Nuitee
M
marcv722 • Couples • Ostend, West Flanders Province
10
A pearl in Chania
Pros:

Every year we start and end our trip in Halepa Hotel. It’s such a nice place. First of all there is the building, an old embassy and you still see the beautiful furniture and decorations. The rooms are beautiful, a good bed, a good shower, a small balcony and you have space to move in your room. But most important there’s the manager and all the people that work there. The people at the reception are always available, very friendly and helpful. The rooms are cleaned every day and you feel that breakfast is made with love. There is also taxi service to the airport. Thanks to all of you and see you next year. With love, Marc and Annick

Ps, don’t forget to visit the archeological museum. It’s behind Halepa Hotel. It’s really worth to visit it. The bar of t he museum (you can go there after the museum visit, but has also separate entrance) has a big balcony with a panoramic view over Chania.

2026-06-18 • via Tripadvisor
P
Peter • couple • sk
1
Looking for hospitality… keep looking
Pros:

Is a scam. Keep looking

Cons:

Our experience at this hotel was extremely disappointing, mainly due to the attitude of the staff and the way guest concerns were handled.

During our stay, I suffered a minor facial burn caused by sudden and significant fluctuations in the shower water temperature. When we reported the issue to the hotel staff, particularly the manager, we expected concern and a willingness to resolve the problem. Instead, we felt that the attitude towards us changed noticeably afterward.

Later, our room was not cleaned. When we asked for housekeeping, we had to request it multiple times. At one point, we were handed garbage bags and effectively told to deal with part of the situation ourselves. When we explained that room cleaning is a basic hotel service, the response we received was that the staff were tired and in a bad mood. To make matters worse, they laughed while discussing the issue, which we found highly unprofessional and disrespectful.

What disappointed us most was not the mistakes themselves, as problems can happen in any hotel. It was the lack of hospitality, empathy, and accountability in addressing them. We felt that our concerns were dismissed rather than taken seriously.

The breakfast was also very poor and well below what we expected for the price and category of the property.

Crete offers many excellent accommodation options. Based on our experience, I would encourage future travelers to consider spending a little more and staying elsewhere. Good service, professionalism, and respect for guests are worth far more than saving a few euros.

Unfortunately, this hotel failed to provide any of those qualities.

2026-06-17 • via Nuitee
3
33Max33 • Couples • Barcelona, Catalonia
2
Looking for Hospitality? Keep Looking
Pros:

Our experience at this hotel was extremely disappointing, mainly due to the attitude of the staff and the way guest concerns were handled.

During our stay, I suffered a minor facial burn caused by sudden and significant fluctuations in the shower water temperature. When we reported the issue to the hotel staff, particularly the manager, we expected concern and a willingness to resolve the problem. Instead, we felt that the attitude towards us changed noticeably afterward.

Later, our room was not cleaned. When we asked for housekeeping, we had to request it multiple times. At one point, we were handed garbage bags and effectively told to deal with part of the situation ourselves. When we explained that room cleaning is a basic hotel service, the response we received was that the staff were tired and in a bad mood. To make matters worse, they laughed while discussing the issue, which we found highly unprofessional and disrespectful.

What disappointed us most was not the mistakes themselves, as problems can happen in any hotel. It was the lack of hospitality, empathy, and accountability in addressing them. We felt that our concerns were dismissed rather than taken seriously.

The breakfast was also very poor and well below what we expected for the price and category of the property.

Crete offers many excellent accommodation options. Based on our experience, I would encourage future travelers to consider spending a little more and staying elsewhere. Good service, professionalism, and respect for guests are worth far more than saving a few euros.

Unfortunately, this hotel failed to provide any of those qualities.

2026-06-15 • via Tripadvisor
M
Massimiliano • couple • ch
7
2026-06-15 • via Nuitee
K
Karoline • solo_traveller • de
10
2026-06-11 • via Nuitee
N
Niyati • solo_traveller • in
10
Very comfortable stay and delicious buffet breakfast.
Pros:

Location. Interior decor. Cleanliness. Warm hospitality. Helpful staff.

Cons:

Nothing as such was unpleasant

2026-06-11 • via Nuitee
M
Mary • extended_group • us
8
Pros:

Manager went out of his way to fix my phone. It was a Sunday and everything was closed. He patiently helped me and saved the day’

2026-06-10 • via Nuitee
G
Gloria Beraldo • solo_traveller • it
10
2026-06-10 • via Nuitee