Best Western Sur

Hotels
•
Best Western
7.9 (2976 reviews)
P.O. Box 908, Pc : 411 Al Aise Street, , Sur , OM

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Good breakfast/variety
Convenient location
Clean rooms (in many reports)
Nice pool (when available)
Good parking accessibility (often)
Comfortable beds
Helpful manager resolving booking issues
Pleasant decor/interior
Easy check in/out
Cons:
Rooms dated/need renovation
Old bathrooms (bathtub with curtain, separate taps)
Pool closures/under renovation/no shade
AC/temperature control problems
Insufficient parking/parking congestion
Occasional lazy or unhelpful staff
Gym poor/mediocre
Bellman/payment/expectation issues
Inconsistent restaurant/breakfast quality for some
Manager interaction negative in isolated cases

Categories

Cleanliness
8.1
Many guests report clean rooms and good housekeeping, though a few mention rooms not ideally prepared — overall generally clean.
Service
8.4
Staff are frequently described as friendly, helpful and attentive (concierge, reception, restaurant); isolated reports of slow or unhelpful staff and a single poor manager/bellman interaction lower some scores.
Location
8.6
Multiple mentions of a very convenient location and easy access; near a main road but generally quiet and with accessible parking.
Room Quality
6.8
Several comments note that rooms are dated/need renovation, bathrooms are old (curtain tubs, separate taps) and some AC/temperature issues — new rooms are reported better.
Amenities
7.2
Pool and facilities are appreciated by many but there are recurring issues: pool closures/renovation, no shade, mediocre gym and parking limitations.
Value for Money
8
Mixed but generally positive comments on value/quality-price balance; some guests explicitly mention good value while a few felt service/food did not match expectations.
Food and Beverage
8.3
Breakfast is frequently praised for variety and quality; restaurant gets positive notes though a few guests reported subpar breakfast or dining experience.
Overall Experience
7.8
Overall comfortable short stays with friendly staff and good breakfast are common, balanced by occasional service lapses, dated rooms and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Luxurious Accommodation in Sur
Experience the charm of Sur at Sur Plaza Hotel, managed by Aitken Spence Hotels.

Convenient Location for Tourists and Business Travelers
Explore Turtle Beach, Wadi Bani Khalid, and Wahiba Sands with ease. Ideal for business meetings with a multipurpose conference room.

Culinary Delights and Entertainment
Indulge in Continental, Indian, Arabic, and Chinese cuisine at our restaurant. Enjoy live music and entertainment during your stay.

Book your stay now at Sur Plaza Hotel for an unforgettable experience in Sur!

Important information:

We would like to inform you that the swimming pool would be closed for renovation from the 16th July 2026 to 01st September 2026.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Jul 27, 2026 until Tue, Sep 15, 2026
Swimming pool: Closed from Thu, Aug 27, 2026 until Fri, Sep 25, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCT

Location

Guest Reviews

7.9
Based on 2976 reviews
Cleanliness: 8.1
Service: 8.4
Location: 8.6
Room Quality: 6.8
Amenities: 7.2
Value for Money: 8
Food and Beverage: 8.3
Overall Experience: 7.8
K
Khalid • family_with_children • om
4
Pros:

الاستقبال وتعامل الأفراد..

Cons:

دورة المياه ليس بها تهوية أو مروحة للشفط..

2026-10-31 • via Nuitee
S
Sarah • couple • de
7
Pros:

Super Lage, nettes Personal, toller Pool, für eine Nacht genau richtig. Das Frühstück war super.

Cons:

Zimmer etwas veraltet. Für eine Nacht aber total in Ordnung.

2026-10-30 • via Nuitee
J
Jürgen • couple • de
3
Froh dass wir hier nur eine Nacht waren
Cons:

Ziemlich in die Jahre gekommenes Hotel an einer großen Ausfallstrasse.

2026-10-30 • via Nuitee
F
Frederique • family_with_children • fr
8
2026-10-27 • via Nuitee
E
edyta • family_with_children • pl
9
2026-10-26 • via Nuitee
K
Kathrin • couple • ch
7
Pros:

Gute Lage für einen Besuch von Sur und Umgebung. Das Hotel liegt zwar direkt an einer grossen Strasse, ist aber dennoch ruhig. Frühstück ist gut.

2026-10-26 • via Nuitee
S
Salim • family_with_children • fr
10
2026-10-26 • via Nuitee
J
Jameel M Shakeel • family_with_children • om
9
Comfortable place to stay, family friendly, polite and helpful staff,
Pros:

Staff was very friendly and helpful, from the concierge to the reception, to the restaurant, to the swimming pool. Rooms were clean and beds were comfortable. Conveniently located and good parking space available. Breakfast was quite good with variety of options.

2026-10-25 • via Nuitee
S
Sanjay • couple • in
7
2026-10-25 • via Nuitee
K
Khalid • family_with_children • om
10
2026-10-24 • via Nuitee
M
Mohammed • extended_group • om
10
2026-10-24 • via Nuitee
L
lisa • family_with_children • it
8
Pros:

struttura accogliente, pulita ed in ottima posizione, la colazione varia sia nel salato che nel dolce.
Abbiamo commesso degli errori nella prenotazione ma il manager della struttura ha fatto di tutto per risolverli e posso solo ringraziare

Cons:

nulla

2026-10-24 • via Nuitee
C
chantal • couple • fr
8
Pros:

Personnel attentionné aussi bien à l’accueil qu’au restaurant

2026-10-21 • via Nuitee
D
Diana • couple • fr
9
Tres bien
Pros:

L’établissement est bien placé, et joli.
Très bon accueil et service impeccable.
La chambre complète, propre. Bonne literie et bon petit dej

Cons:

Rien

2026-10-19 • via Nuitee
S
Salim • family_with_children • om
8
Quick and nice break
Pros:

Location
Friendly Staff
Breakfast variety
Easy check in and out

Cons:

No shade for swimming pool
Old toilet about easy to get dry

2026-10-19 • via Nuitee
C
claudia • family_with_children • de
8
Pros:

Frühstück war gut

Cons:

Der Page hat sich sofort die koffer geschnappt und wartet dann bis er sein Geld bekommt. War bei keinem der anderen Hotels der Fall.

2026-10-18 • via Nuitee
S
Samira • couple • fr
10
2026-10-17 • via Nuitee
V
Victoria • couple • at
8
Pros:

alles top! und in der hotelbar gab es sogar Alkohol 👍🏻

2026-10-16 • via Nuitee
A
Alfred • solo_traveller • ch
9
2026-10-14 • via Nuitee
I
ISMAIL • family_with_children • in
9
Good Hotel
Pros:

Location

2026-10-14 • via Nuitee