Best Western Sur

Hotels
•
Best Western
8.1 (2988 reviews)
P.O. Box 908, Pc : 411 Al Aise Street, , Sur , OM

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms frequently praised
Friendly/helpful staff in many reports
Good location (near beach, restaurants)
Free Netflix on TV / family-friendly (children stay free)
Some guests described comfortable stays and recommended the hotel
Cons:
Air conditioning issues / rooms reported as hot
Pool under renovation or not available for some stays
Old facilities (gym, TV, furnishings) and lack of valet parking
Breakfast limited / not very diverse; some charges for espresso
Occasional poor management/customer-handling reports and corridor odors

Categories

Cleanliness
8.9
Multiple guests explicitly praised cleanliness (e.g., 'Clean', 'propreté', 'النظافه'), though a few reports of dirty bedsheets and corridor odors reduce the score slightly.
Service
8
Service is frequently noted as friendly and helpful (several mentions of courteous staff and a standout receptionist), but there are recurring complaints about cold welcomes, poor handling by some staff/management and policy issues.
Location
8.7
Location is repeatedly cited as a strong point (close to beach, next to restaurants, 'الموقع جيد'), with a few guests mentioning it was farther than expected for them.
Room Quality
7.2
Several complaints about room condition: old furnishings, hot/poor air conditioning, curtains not closing well and isolated reports of cleanliness issues in bedding — overall below average for this hotel tier.
Amenities
7.5
Amenities are mixed: pool was under renovation for some stays, gym described as old/no AC, no valet parking noted, TV/outdated channels but positives include free Netflix and available pool/entertainment when operational.
Value for Money
7.8
Perceptions of value vary: some guests say the price is good, others feel it is not worth the cost especially when key amenities (pool) were closed — overall slightly below target.
Food and Beverage
7.6
Breakfast is repeatedly described as limited or not diverse (charged espresso, lacking variety in breads and fruit), though some guests found it acceptable.
Overall Experience
9.1
Despite several specific issues (AC, some management/staff problems, amenities under renovation), many guests called the stay 'perfect', recommended the hotel and praised staff and cleanliness — resulting in a strong overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:51

Property Description

Luxurious Accommodation in Sur
Experience the charm of Sur at Sur Plaza Hotel, managed by Aitken Spence Hotels.

Convenient Location for Tourists and Business Travelers
Explore Turtle Beach, Wadi Bani Khalid, and Wahiba Sands with ease. Ideal for business meetings with a multipurpose conference room.

Culinary Delights and Entertainment
Indulge in Continental, Indian, Arabic, and Chinese cuisine at our restaurant. Enjoy live music and entertainment during your stay.

Book your stay now at Sur Plaza Hotel for an unforgettable experience in Sur!

Important information:

We would like to inform you that the swimming pool would be closed for renovation from the 16th July 2026 to 01st September 2026.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Jul 27, 2026 until Tue, Sep 15, 2026
Swimming pool: Closed from Thu, Aug 27, 2026 until Fri, Sep 25, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCT

Location

Guest Reviews

8.1
Based on 2988 reviews
Cleanliness: 8.9
Service: 8
Location: 8.7
Room Quality: 7.2
Amenities: 7.5
Value for Money: 7.8
Food and Beverage: 7.6
Overall Experience: 9.1
R
Rose • extended_group • fr
9
2026-09-17 • via Nuitee
P
prashanth • solo_traveller • ae
4
2026-09-16 • via Nuitee
A
Arwa • couple • om
10
2026-09-12 • via Nuitee
K
Kuresh • solo_traveller • ae
7
Pros:

The new rooms are better than the old. Hotel interior has improved than before.

Cons:

The room temperature was 18 deg , not able to lower it. Maintenance could not help in the evening. It needed to switch off AC. Even keeping switching off AC, temperature was okay.

2026-09-12 • via Nuitee
H
Hamad • couple • ae
5
إقامة غير جيدة
Pros:

قيمة السكن

Cons:

لا توجد مواقف سيارة كافية فهناك ازدحام شديد
الموظفون كسالى لا يعملون نقل أغراض الضيف ونحن حملنا أغراضنا
المطعم في حالة بائسة وكان طعام الإفطار ليس على المتسوى المطلوب
والغرف ليست جيدة الإعداد لراحة الضيف.

2026-09-07 • via Nuitee
A
Anass • solo_traveller • be
10
Pros:

Friendly staff

2026-09-07 • via Nuitee
A
Al Suqatri • solo_traveller • om
9
Pros:

هدوء المكان

2026-09-05 • via Nuitee
M
Meriam • solo_traveller • om
7
2026-09-04 • via Nuitee
B
Billel Mohammed • couple • fr
5
Sans plus
Pros:

Personnel tres gentil et parking facilement accessible

Cons:

Impossible d’éteindre la clim il faisais tres froid dans la chambre la piscine étais en renovation et le gym étais tres tres moyen

2026-09-04 • via Nuitee
F
Francesca • family_with_children • it
6
2026-09-03 • via Nuitee
A
Asaad • family_with_children • om
5
2026-09-02 • via Nuitee
أحمد • family_with_children • om
1
غير جيدة
Pros:

لا يوجد

Cons:

تعامل مدير الفندق لم يكن جيداً

2026-09-02 • via Nuitee
A
Ayman • couple • om
5
الاقامة كانت هادئة والخدمة ممتازه
Pros:

النظافة ممتازه👌🏻

Cons:

لم يتم التوضيح عند الحجز ان الحوض مغلق للصيانه
البوفية يحتاج تطوير
مكان البوفيه ضيق والطاولات قريبة من بعض والعاملين فيه مزعجين جنبك ع طول ما تاخذ راحتك في الاكل

2026-09-01 • via Nuitee
A
Asad • solo_traveller • om
6
Pros:

.

Cons:

..

2026-08-31 • via Nuitee
A
Al Rawahi • family_with_children • om
1
فندق سيئ
Pros:

لاشي

Cons:

من أسوء الفنادق اللي زرتها في حياتي السعر غالي وغير مريح وتعامل موظف الاستقبال وقح ، خبرته مرتين انه المكيف غير بارد ولم يقوم بعمل شي الساعة 5 الفجر اولادي كانو يبكو الغرفة حارة طلبت تغيير الغرفة ولكن نفس المشكلة التكيف شي جدا ، الفطور ليس جيد طعم الأكل ليس لذيذ ، جأنا للفندق واكتشفنا ان حوض السباحة تحت الصيانة

2026-08-30 • via Nuitee
M
Mohammed • family_with_children • om
10
2026-08-28 • via Nuitee
المهند الجابري • couple • om
4
2026-08-28 • via Nuitee
B
Bianco Prevot • couple • it
8
2026-08-28 • via Nuitee
M
Mahmood • family_with_children • om
9
2026-08-27 • via Nuitee
F
Fatma • extended_group • om
6
2026-08-26 • via Nuitee