Best Western Sur

Hotels
•
Best Western
8.1 (2977 reviews)
P.O. Box 908, Pc : 411 Al Aise Street, , Sur , om

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms frequently praised
Friendly/helpful staff in many reports
Good location (near beach, restaurants)
Free Netflix on TV / family-friendly (children stay free)
Some guests described comfortable stays and recommended the hotel
Cons:
Air conditioning issues / rooms reported as hot
Pool under renovation or not available for some stays
Old facilities (gym, TV, furnishings) and lack of valet parking
Breakfast limited / not very diverse; some charges for espresso
Occasional poor management/customer-handling reports and corridor odors

Categories

Cleanliness
8.9
Multiple guests explicitly praised cleanliness (e.g., 'Clean', 'propreté', 'النظافه'), though a few reports of dirty bedsheets and corridor odors reduce the score slightly.
Service
8
Service is frequently noted as friendly and helpful (several mentions of courteous staff and a standout receptionist), but there are recurring complaints about cold welcomes, poor handling by some staff/management and policy issues.
Location
8.7
Location is repeatedly cited as a strong point (close to beach, next to restaurants, 'الموقع جيد'), with a few guests mentioning it was farther than expected for them.
Room Quality
7.2
Several complaints about room condition: old furnishings, hot/poor air conditioning, curtains not closing well and isolated reports of cleanliness issues in bedding — overall below average for this hotel tier.
Amenities
7.5
Amenities are mixed: pool was under renovation for some stays, gym described as old/no AC, no valet parking noted, TV/outdated channels but positives include free Netflix and available pool/entertainment when operational.
Value for Money
7.8
Perceptions of value vary: some guests say the price is good, others feel it is not worth the cost especially when key amenities (pool) were closed — overall slightly below target.
Food and Beverage
7.6
Breakfast is repeatedly described as limited or not diverse (charged espresso, lacking variety in breads and fruit), though some guests found it acceptable.
Overall Experience
9.1
Despite several specific issues (AC, some management/staff problems, amenities under renovation), many guests called the stay 'perfect', recommended the hotel and praised staff and cleanliness — resulting in a strong overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:51

Property Description

Luxurious Accommodation in Sur
Experience the charm of Sur at Sur Plaza Hotel, managed by Aitken Spence Hotels.

Convenient Location for Tourists and Business Travelers
Explore Turtle Beach, Wadi Bani Khalid, and Wahiba Sands with ease. Ideal for business meetings with a multipurpose conference room.

Culinary Delights and Entertainment
Indulge in Continental, Indian, Arabic, and Chinese cuisine at our restaurant. Enjoy live music and entertainment during your stay.

Book your stay now at Sur Plaza Hotel for an unforgettable experience in Sur!

Important information:

We would like to inform you that the swimming pool would be closed for renovation from the 16th July 2026 to 01st September 2026.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Jul 16, 2026 until Tue, Sep 1, 2026
Swimming pool: Closed from Mon, Jul 27, 2026 until Tue, Sep 15, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCT

Location

Guest Reviews

8.1
Based on 2977 reviews
Cleanliness: 8.9
Service: 8
Location: 8.7
Room Quality: 7.2
Amenities: 7.5
Value for Money: 7.8
Food and Beverage: 7.6
Overall Experience: 9.1
S
Sultan • couple • om
7
Good stay
2026-08-07 • via Nuitee
B
Bejjani • solo_traveller • ae
3
Pros:

Clean

Cons:

The welcome is too cold
No valet parking
Espresso charged on the breakfast
No swimming pool. Under renovation
Old everything
Room bathroom etc.
Gym old and no AC till we entered in

2026-08-05 • via Nuitee
P
Patrick Mohamed • family_with_children • be
10
Propreté, calme et confort
Pros:

La gentillesse du personnel et la propreté de l’hôtel

2026-08-04 • via Nuitee
A
Anastasiia • solo_traveller • ru
7
Pros:

Наверное, лучший отель в этом городе. Прекрасный персонал. Бассейн был на реконструкции о чем честно предупредили при заселении. Но на мой взгляд, тогда и цена должна была быть ниже.

Cons:

Завтрак скудноват. Вроде все есть, но чего-то не хватает.

2026-08-04 • via Nuitee
O
Osama • couple • om
5
2026-08-04 • via Nuitee
M
Moosa • couple • om
10
Perfect
Pros:

Every thing

Cons:

No thing

2026-07-25 • via Nuitee
نبهان • couple • om
5
2026-07-22 • via Nuitee
R
Rakesh • extended_group • ae
5
2026-07-17 • via Nuitee
S
sulaiman • extended_group • om
1
2026-07-15 • via Nuitee
M
Moussaoui • family_with_children • fr
10
Je recommande
Pros:

Excellent

2026-07-15 • via Nuitee
M
Mushaal • couple • om
3
Pros:

الموقع

Cons:

التكييف كان غير بارد
ثاني مره احجز ونفس المشكله في التبريد

2026-07-12 • via Nuitee
A
albarwani • couple • om
8
2026-07-11 • via Nuitee
S
Sultan • solo_traveller • om
6
2026-07-09 • via Nuitee
E
ERNESTO • couple • it
9
Piacevole sorpresa a Sur
Pros:

Cortesia dello staff, pulizia, colazione

Cons:

Nulla.

2026-07-07 • via Nuitee
A
al-sahai • solo_traveller • om
5
2026-07-06 • via Nuitee
S
Sawant • solo_traveller • in
7
2026-07-06 • via Nuitee
A
al-sahai • solo_traveller • om
4
2026-07-06 • via Nuitee
M
Malik • couple • om
10
2026-07-04 • via Nuitee
M
Malik • couple • om
10
2026-07-04 • via Nuitee
S
Sheinese • couple • fr
10
2026-07-03 • via Nuitee