Facilities

Fitness facilities
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
Elevator
Fitness facilities
ATM/banking
See all facilities

Review Highlights

Pros:
Clean, spacious rooms and bathrooms
Friendly and professional staff (many mentions)
Good/varied breakfast reported by several guests
Convenient location with free parking
Nice pool area and usable fitness centre
Updated/modern-feeling rooms and comfortable beds
Quiet/bar with atmosphere enjoyed by guests
Good restaurant praised in at least one review
Cons:
Isolated poor reception experience (cold/unfriendly staff)
Room issues reported: leak, lack of hot water, no fridge for one guest
Pool closure reported by at least one guest
Some breakfasts described as simple/limited
Moquette and occasional musty/closed-room odour
Loud doors that disturbed sleep and occasional electricity outages
Bar area air-con too cold
One guest unhappy with restrictive room-entry policy

Categories

Cleanliness
8.1
Multiple reviews praise rooms and bathrooms as very clean and well maintained; a few mentions of musty/closed-room odour and moquette reduce a perfect score.
Service
7.9
Staff are frequently described as friendly, professional and helpful (check-in, restaurant and bar), but there are also reports of a cold/unsmiling receptionist, a specific poor reception encounter and a staff member who confronted a guest over a review.
Location
8.4
Consistently noted as well located with free/ample parking and convenient access to services; multiple reviewers explicitly call the location good or suitable.
Room Quality
6.8
Rooms are often described as spacious and updated with comfortable beds, but there are several negative mentions (leak that required repair, rooms without hot water or fridge for one guest, moquette and occasional bad room odour, loud doors).
Amenities
7
Pool and fitness centre are positively noted and the bar is enjoyed by guests, but issues such as a closed pool (reported), occasional electricity outages and bar air-con being too cold reduce the score.
Value for Money
7
Some guests report good value and reasonable pricing, while at least one guest felt disappointed by the price/brand expectations and the limited breakfast for some reduced perceived value.
Food and Beverage
8
Breakfast is frequently described as tasty, varied and very good by several guests; however a few guests found the breakfast simple or limited, preventing a higher score.
Overall Experience
7.6
Overall impressions are mixed-to-positive: many guests enjoyed cleanliness, staff friendliness and facilities, while isolated service incidents, room issues and occasional amenity problems tempered the overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-29 04:24

Property Description

Experience an unforgettable stay at Best Western Sur, where comfort meets convenience amidst stunning coastal views.

Recreation and Relaxation
Unwind at our inviting outdoor pool or break a sweat in the fully equipped fitness center. Whether you’re looking to relax or stay active, we have the perfect amenities to suit your needs.

Gourmet Dining at Your Fingertips
Savor exquisite dishes at our on-site restaurant or take advantage of our 24-hour room service. Don’t forget to wrap up your evening with a refreshing drink at the bar/lounge.

Business and Connectivity
Stay connected with complimentary Wi-Fi throughout the hotel and utilize our business center for all your professional needs. Our concierge services ensure you have everything you need for a stress-free stay.

Book your escape today at Best Western Sur and immerse yourself in the charm of this remarkable destination!

Important information:

  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCT

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

7.6
Based on 52 reviews
Cleanliness: 8.1
Service: 7.9
Location: 8.4
Room Quality: 6.8
Amenities: 7
Value for Money: 7
Food and Beverage: 8
Overall Experience: 7.6
T
tv • solo_traveller • om
8
Pros:

Location is good,hotel is clean and stay is comfortable and one of the best you can get in Sur

Cons:

Breakfast is not that much as expected

2026-06-20 • via Nuitee
F
Fahad Al Jabri • couple • om
10
Pros:

staff and cleanesss

Cons:

noise coming from the bar

2026-06-20 • via Nuitee
Z
Zamby1981 • solo_traveller • ph
10
2026-06-20 • via Nuitee
N
Nikki • solo_traveller • om
8
2026-06-18 • via Nuitee
K
Khalfan Amur • family_with_children • om
9
Pros:

Thank you very much

Cons:

nothing

2026-06-18 • via Nuitee
I
Ivan • solo_traveller • ae
10
2026-06-18 • via Nuitee
H
Hussain • family_with_children • ae
1
Pros:

Very Bad

Cons:

Policies and customer handling

2026-06-12 • via Nuitee
M
MOHAMMED • solo_traveller • om
8
2026-06-10 • via Nuitee
M
MOHAMMAD • solo_traveller • om
8
2026-06-10 • via Nuitee
A
Anjitha Senarath • solo_traveller • ae
6
All average good hotel 🏨
Pros:

- Staff Friendly
- Location is next to many restaurants
- Breakfast is better ok
- Clean enough
- Wifi speed 15mbps during my stay
- Children stay free

Cons:

- No valet parking
- Balcony was hot. No central AC
- Far way from beach ⛱️
- 9.30 pm last check in during my stay
- Swimming 🏊‍♂️ pool is too deep. Not kids friendly
- Not worth for what I paid
- TV 📺 outdated and no English channels

2026-06-07 • via Nuitee
F
Fadi • solo_traveller • om
10
2026-06-07 • via Nuitee
J
Jeeva • couple • ae
5
Pros:

Location is good.

Cons:

Very small, Bedsheets are dirty.

2026-06-07 • via Nuitee
M
Majed • couple • ae
10
2026-06-06 • via Nuitee
B
basma • couple • om
7
لابأس بها. كنت أتمنى لو كان المستوى أفضل
Pros:

الإفطار أقل من العادي. يحتاج مزيدًا من التنوع. خاصة الخبز. والفاكهة.

Cons:

مكيف الغرفة كان حارًا. الستائر لاتغلق بشكل جيد. الإفطار غير متنوع. لاتوجد أنواع خبز صحية.

2026-06-06 • via Nuitee
A
Andrea • solo_traveller • it
9
Pros:

Room, staff, pool, 8 pool table, breakfast room and breakfast, hall was incredible

Cons:

Nothing

2026-06-06 • via Nuitee
S
Sulaiman Alshaibani • solo_traveller • om
2
الاداره الحاليه زفته واستغلال عكس السابق
Pros:

فندق نظيف ومرتب ولكن تعامل الموظف الهندي خايس وكذلك حجزنا غرفه وقال مايمكن تكون لشخصين وهذي المره الاولى تصير معي في جميع حجوزات الفنادق الي مرت عليئ للاسف الاداره الحاليه سيئه جدا

Cons:

الاداره الحاليه سيئه جدا
زادو مبلغ الحجز حاولو يستغلو بسبب الزحمه الي معهم

2026-06-06 • via Nuitee
محمد • family_with_children • om
6
Pros:

نظافة الفندق ونظافة الغرف

Cons:

التكييف تعبان، بالرغم من تغيير الغرفة ...
المسبح الخارجي غير نظيف..

2026-06-04 • via Nuitee
K
Khalfan • couple • om
10
2026-06-03 • via Nuitee
خالد • solo_traveller • om
4
توقعت شي أفضل
Pros:

الموقع

Cons:

موظفوا الاستقبال عابسون وفقط تأدية واجب
حوض السباحة وسخ
بوفيه الافطار لم يكن منوع

2026-06-01 • via Nuitee
F
Francois • solo_traveller • nl
8
Nice, clean hotel in Sur.
Pros:

Nice, clean hotel in Sur.

2026-05-31 • via Nuitee