Aruma Suites

Hotels
•
Independent
7.4 (86 reviews)
Av 10 No. 2 entre 10 y 10 Bis, Col Centro, Playa del Carmen, QROO, 77710 , Playa del Carmen , MX
+52 984 236 4801

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Facilities

Health or beauty spa nearby
Free WiFi
Terrace
Luggage storage
Wheelchair accessible
Smoke-free property
Tours/ticket assistance
Health or beauty spa nearby
Change of towels (on request)
Change of bed sheets (on request)
See all facilities

Review Highlights

Pros:
Limpieza
Buena ubicación
Servicio bueno
Cons:
Atención regular
Información de reservas confusa

Categories

Cleanliness
7.8
Positive sentiment regarding cleanliness in multiple reviews.
Service
8.3
Good service noted in several reviews.
Location
8.3
Well-located as per the reviews.
Room Quality
6.8
No specific feedback, assumed standard quality.
Amenities
6.8
No mention of amenities, assumed standard quality.
Value for Money
7.2
No specific feedback, assumed standard quality.
Food and Beverage
6.8
No mention of food and beverage, assumed standard quality.
Overall Experience
7.2
Overall sentiment reflects a satisfactory stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:27

Property Description

Experience the vibrant charm of Playa del Carmen at Aruma Hotel, where comfort meets convenience in a prime location.

Exceptional Accommodations
Indulge in one of our 23 elegantly designed air-conditioned guestrooms, featuring complimentary wireless internet and cable programming to keep you entertained during your stay.

Prime Location
Just steps away from the iconic Quinta Avenida and a short stroll to Playa del Carmen Main Beach, our hotel places you in the heart of local attractions, restaurants, and shopping options.

Unparalleled Amenities
Enjoy our terrace views, complimentary Wi-Fi, and daily housekeeping for a stress-free experience. Need assistance? Our tour and ticket services are at your disposal to help you explore the area.

Book your escape at Aruma Hotel today, and immerse yourself in the magic of Playa del Carmen!

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7.4
Based on 86 reviews
Cleanliness: 7.8
Service: 8.3
Location: 8.3
Room Quality: 6.8
Amenities: 6.8
Value for Money: 7.2
Food and Beverage: 6.8
Overall Experience: 7.2
I
IRVING JOSSIMAR • couple • mx
10
2026-07-23 • via Nuitee
S
Sergio • solo_traveller • es
6
Pros:

Good location

Cons:

Breakfast was very poor and some of the food was spoiled. On top of that, there was no hot water in the shower and the lighting in the room was malfunctioning.

2026-07-22 • via Nuitee
G
Gabriel • solo_traveller • ar
8
Pros:

Atención del personal y la ubicación

Cons:

Desayuno escueto

2026-07-16 • via Nuitee
J
Janina • solo_traveller • nl
8
Great location.
Pros:

Nice location.

Cons:

Smell in the room

2026-07-16 • via Nuitee
M
Maria Manuela • solo_traveller • co
6
Pros:

La ubicación

Cons:

Que huele a humedad y la limpieza no es 10/10

2026-07-15 • via Nuitee
F
Farina • solo_traveller • ar
10
Pros:

El trato y la limpieza

Cons:

Las almohadas muy duras

2026-07-13 • via Nuitee
E
Esperanza Glez • solo_traveller • mx
6
2026-07-12 • via Nuitee
S
Sanne • couple • nl
8
Pros:

Really comfortable beds, nice location

Cons:

There was something in the poolwater that left brown stains all over our bodies.

2026-07-06 • via Nuitee
G
Gabriela • solo_traveller • mx
10
Excelente!
Pros:

Un trato excelente, muy buena ubicación y sobre todo muy agradable lugar

Cons:

Ningún inconveniente

2026-07-05 • via Nuitee
נועה • extended_group • il
10
2026-07-03 • via Nuitee
J
Jan • couple • pl
10
Clean, very good location, give
Pros:

The room was clean, the location is perfect and the rooftop pool is nice. It was the second day at work for the hotel boy and he was doing awesome job! Personal was very friendly and helpful

2026-06-29 • via Nuitee
I
Idelfonso • solo_traveller • mx
10
2026-06-26 • via Nuitee
I
IRVING JOSSIMAR • couple • mx
10
2026-06-23 • via Nuitee
R
RENE ANTONIO RUANOVA
10
Pros:

habitación limpia, hotel seguro buen servicio

2025-09-02 • via Nuitee
H
Hugo • partner
10
Pros:

Me gustó,volvería !!

2025-08-12 • via Nuitee
R
RENE ANTONIO RUANOVA
10
Pros:

Un hotel bien ubicado en playa del carmen,de fácil acceso,seguro y buen servicio

2025-08-03 • via Nuitee
A
Arturo • friends
10
Pros:

Muy buena Atención

2025-08-03 • via Nuitee
L
Luz del Carmen • partner
8
Pros:

La atención es regular.
Sin embargo deben actualizar la información que te envían cuando reservas.
Te indican que debes ir a otro hotel por las llaves.

2025-07-31 • via Nuitee
Y
Yampier
10
Pros:

Ok

2025-07-11 • via Nuitee
E
Evelyn
8
Pros:

Un poco de olor a humedad

2025-06-29 • via Nuitee