Park Hotel

Hotels
7.8 (3073 reviews)
Carrera 1 No. 18-67 , Santa Marta , co
+57 321 5710109

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Terrace
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
6.85
Reports of bugs in the bathroom and facilities needing restoration.
Service
8.81
Positive feedback about the service and staff attention.
Location
9.35
Excellent location, very central and close to the beach.
Room Quality
6.81
Issues with uncomfortable beds and problems reported with room conditions.
Amenities
7.34
Amenities were mentioned positively, but improvements are noted as necessary.
Value for Money
8.1
Good value for what was paid, considering the location.
Food and Beverage
6.85
Breakfast could improve, with limited healthy options.
Overall Experience
8.31
General satisfaction with a few noted inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:31

Property Description

Convenient Location and Beachfront Access
Situated just 50 meters from the bustling commercial area and overlooking the picturesque Santa Marta bay beach, Park Hotel offers the perfect blend of convenience and relaxation.

Comfortable Accommodation and Amenities
Each room at Park Hotel is designed to provide a tranquil retreat, featuring private bathrooms and air conditioning. Guests can unwind by the outdoor swimming pool, stroll through the garden, or enjoy a refreshing drink at the on-site bar.

Exceptional Services and Nearby Attractions
Start your day with a complimentary American breakfast, take advantage of the laundry services, and seek travel tips from the 24-hour front desk. Explore nearby attractions like Bolivar square and the Gold museum, then return to the hotel for a soothing massage. Book your stay at Park Hotel now for a memorable experience by the beach.

Important information:

Please note the pool is closed on Tuesday.

Please note the hotel does not offer hot water.

Please note that if you are staying with minors, the following documents must be presented to check into the hotel:
For children under 7 years: civil registration.
For those under 18 years: identity card and civil registration.
Otherwise, without these documents entry is NOT possible.Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SMR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 3073 reviews
Cleanliness: 6.85
Service: 8.81
Location: 9.35
Room Quality: 6.81
Amenities: 7.34
Value for Money: 8.1
Food and Beverage: 6.85
Overall Experience: 8.31
M
Miguel • couple • co
9
Pros:

El personal es muy atento y muy servicial.

Cons:

En la primera habitación no había fuerza de agua en la regadera, pero pusimos la queja y nos cambiaron la habitación de una vez

2026-07-24 • via Nuitee
S
Sanchez • solo_traveller • us
9
Pros:

The services at breakfast.

Cons:

Anything

2026-07-24 • via Nuitee
J
juan • couple • co
10
2026-07-23 • via Nuitee
R
Ricardo • couple • nl
1
Zou voor het geld beter een hotel waar het personeel wilt helpen als er problemen zijn. Beter iets anders vinden waar ze
Pros:

Locatie

Cons:

Onbeleefd personeel
Achterstallig onderhoud
Zwembad ziet er smerig en halfvol water gevuld uit
Douchen gaat bijna niet
Je krijgt een benauwde kamer

2026-07-23 • via Nuitee
C
Calixto • solo_traveller • co
2
Cons:

La habitación apartada se encontraba sucia, tuvieron que ubicarnos en otra y no cuentan con aire acondicionado, se siente un calor sofocante, las habitaciones no son como en las fotos.

2026-07-23 • via Nuitee
R
Ricardo • couple • nl
1
Drama, geen oplossing want niks is hun schuld! Super onbeleefd receptioniste. Veel te duur voor wat je krijgt. Kamer en
Pros:

Locatie

Cons:

Receptionist is super onbeleefd.
Er was geen stroom en dus ook geen Airco. Oplossing was er niet, de boeking annuleerden wilde de manager niet want het probleem dat er geen stroom is niet hun schuld.
Compensatie van de eerste nacht (betaald voor airco)was ook niet bespreekbaar want ze hebben ook kamers met ventilator die goedkoper zijn.( dus bijna niet geslapen)
Met moeite Booking.com gebeld en gelukkig werd er gepraat.
Zeer onprofessioneel en onbeleefde balie personeel.
Alleen de jonge man die heeft geholpen was super!
Douchen is bijna niet mogelijk want er komt geen water druk uit!

2026-07-23 • via Nuitee
H
Habid Johan cortes garrido • solo_traveller • co
10
Pros:

Genial

Cons:

Todo bien

2026-07-21 • via Nuitee
J
Juan De Dios • solo_traveller • co
8
2026-07-21 • via Nuitee
R
Rafael • solo_traveller • es
6
2026-07-20 • via Nuitee
A
Angela • couple • co
10
Muy agradable
Pros:

Ubicación y desayuno

2026-07-20 • via Nuitee
E
Emily • couple • au
7
Pros:

Amazing location and good value for money.

Cons:

The staff were fairly helpful but room for improvement for sure.

2026-07-20 • via Nuitee
D
Diego • solo_traveller • co
9
2026-07-20 • via Nuitee
O
Orleydys • solo_traveller • co
6
2026-07-20 • via Nuitee
P
Peinado • family_with_children • co
10
2026-07-19 • via Nuitee
R
Raquel • solo_traveller • gb
3
2026-07-19 • via Nuitee
E
Eliana • couple • co
8
2026-07-18 • via Nuitee
L
Leidy Johana • solo_traveller • co
9
Pros:

La atención del personal y la ubicación

Cons:

La cama muy incomoda

2026-07-18 • via Nuitee
M
Mile • solo_traveller • co
10
Pros:

Todo limpio y organizado

Cons:

No tenía parqueadero 😞

2026-07-18 • via Nuitee
E
Elizabeth • family_with_children • ca
8
Hôtel très bien situé!
Pros:

Cet hôtel est très bien situé en face de la plage avec une superbe vue. Proche de tout à pied. C’est génial. Le personnel très gentil. La piscine très rafraîchissante.

Cons:

Les lits de notre chambre n’étaient pas confortables. Et l’environnement est bruyant donc apporter des bouchons pour les oreilles pour dormir.

2026-07-17 • via Nuitee
M
Mary • solo_traveller • co
1
PESIMO EL HOSPEDAJE
Pros:

Lo único que realmente me gustó fue la ubicación frente al mar y el comercio

Cons:

Habitaciones descuidadas camas viejas, se va la luz y era con ventilador no prendieron la planta, habitaciones con el agua hirviendo , otras se tapaba el sifón y se salía el agua , otras no salía de la ducha agua y eso q era con el tubo ...
Hablo de varias habitaciones porq me cambiaron 3 veces de habitación .
TV la parabólica no funciona se ve horrible
En general el mobiliario viejo , colchones horribles.

2026-07-17 • via Nuitee