Heeton Concept Hotel - City Centre Liverpool

Hotels
8.2 (5856 reviews)
James Street , Liverpool , gb
+44 151 203 1910

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Missing amenities
Inconsistent service on check-in

Categories

Cleanliness
7.45
Some reviews mentioned cleanliness issues, including a damp smell and lack of attention to detail.
Service
8.95
Most guests commented positively on the friendly and helpful staff.
Location
9.45
The location was frequently praised and considered excellent and central.
Room Quality
7.95
Rooms were largely seen as spacious and comfortable, though some discomfort was noted.
Amenities
6.95
Some guests mentioned missing hand towels and other amenities were lacking.
Value for Money
8.45
Guests found the price reasonable for the quality offered.
Food and Beverage
7.95
No specific comments; assumed average quality for this hotel tier.
Overall Experience
8.45
Generally satisfactory experience with a few isolated issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 19:13

Property Description

Stylish Accommodations
Experience fresh and modern décor in our spacious bedrooms at Heeton Concept Hotel - City Centre Liverpool. Enjoy luxury bathrooms with free toiletries, flat-screen satellite TV, and air conditioning for a comfortable stay.

Dining with a View
Indulge in 24-hour dining at our hotel with stunning views over the River Mersey. Taste traditional British cuisine in our restaurant or sip on beverages and enjoy light snacks in the contemporary bar.

Prime Location
Located in Liverpool’s business district, our hotel is just a 10-minute walk from the iconic Albert Dock and 500 meters from Liverpool ONE Shopping Centre. With attractions like Tate Liverpool and The Beatles Story within a 15-minute walk, Heeton Concept Hotel - City Centre Liverpool is the perfect choice for your stay in the city.

Book now for an unforgettable experience at Heeton Concept Hotel - City Centre Liverpool.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Location

Guest Reviews

8.2
Based on 5856 reviews
Cleanliness: 7.45
Service: 8.95
Location: 9.45
Room Quality: 7.95
Amenities: 6.95
Value for Money: 8.45
Food and Beverage: 7.95
Overall Experience: 8.45
A
Andrew • solo_traveller • gb
10
2026-08-23 • via Nuitee
H
Heather • couple • gb
10
Perfect little place to stay
Pros:

Everything we needed for our short stay

Cons:

Simple, clean and quiet

2026-08-22 • via Nuitee
G
Gary • solo_traveller • au
3
No breakfast
Pros:

Room was spacious and clean.

Cons:

We were sold this on the basis of getting a breakfast. Unfortunately the breakfast was in a pub next door. The place was chaotic with limited staff, ie the guy behind the bar running through to kitchen to help the cook who was also serving the food. We waited 55 minutes and still not served. We had to leave with having received no breakfast as we had a ferry to catch. Very disappointing.

2026-08-22 • via Nuitee
Димитров • family_with_children • bg
9
2026-08-22 • via Nuitee
W
wickham • family_with_children • ie
7
2026-08-22 • via Nuitee
H
Howell • solo_traveller • gb
8
Pros:

Well priced

Cons:

Breakfast ....wasnt given an opinion even for kids everyone got the same

2026-08-22 • via Nuitee
E
Elise • solo_traveller • gb
10
2026-08-22 • via Nuitee
R
Rachel • family_with_children • gb
7
2026-08-22 • via Nuitee
M
mac • solo_traveller • gb
1
Worst hotel in world
Pros:

Nothing

Cons:

Staff was rude and useless got give wong room plus had to pay something called city vistor tex when ask for manager no was there gdpr the room was not clean

2026-08-22 • via Nuitee
K
kudakwashe gore • solo_traveller • ie
7
Pros:

Great location to access most of Liverpool places of interest.

Cons:

Hotel looks old.

2026-08-22 • via Nuitee
D
Deirdre • family_with_children • ie
6
2026-08-22 • via Nuitee
T
Tom Rocky • family_with_children • gb
10
Comfortable and family friendly. Kudos.
Pros:

Location . it’s very accessible to transpo and tourist spots

Cons:

Using stairs going to room in the mezzanine hehe other than that it’s very nice

2026-08-21 • via Nuitee
C
Chris • family_with_children • gb
8
2026-08-21 • via Nuitee
M
Melanie • solo_traveller • gb
10
2026-08-21 • via Nuitee
J
Jocelyn • family_with_children • ae
10
Pros:

Absolutely loved our stay! As a family of five, we found it so convenient, clean, comfortable, and affordable. We couldn’t fault it and would absolutely love to book here again. Highly recommended! ❤️

2026-08-21 • via Nuitee
G
Gordon Lee • family_with_children • gb
8
Okay for a couple of days
Pros:

Location

Cons:

Room a little dated and things not working

2026-08-21 • via Nuitee
J
Johann • family_with_children • ie
8
2026-08-21 • via Nuitee
M
Matteo • couple • it
10
2026-08-21 • via Nuitee
E
Emma • couple • gb
7
Location was great and the room acceptable for the price we paid.
Pros:

The location

Cons:

The 1st room we were given was very well used, the mattress was terrible, the TV was broken and we couldn’t fill the kettle because it was a disabled bathroom and we couldn’t fit the kettle under the tap. The 1st morning there was work going on in the next room which cut off our electric.

2026-08-21 • via Nuitee
O
Osama • family_with_children • ly
8
2026-08-21 • via Nuitee