Holiday Inn & Suites Houston West - Westway Park by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8 (336 reviews)
4606 Westway Park , Houston , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Cleanliness issues
Staff rudeness
Room maintenance problems

Categories

Cleanliness
7.39
Some reviews mentioned rude staff and issues with mold, indicating a cleanliness concern.
Service
8.86
Positive comments regarding staff friendliness and customer service.
Location
8.9
Convenient location noted in multiple reviews.
Room Quality
7.35
Several reviews reported issues with rooms, such as mold and poor maintenance.
Amenities
7.88
Issues with pool temperature and a lack of free breakfast options were mentioned.
Value for Money
8.34
Overall value assessed reasonably but with some caveats about amenities.
Food and Beverage
6.89
Breakfast service was disappointing with cold food offerings.
Overall Experience
8.36
Despite some issues, many guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:04

Property Description

Convenient Location
Located just 17.7 miles from Downtown Houston, Holiday Inn Houston West – Westway Park offers easy access to the city while providing a peaceful retreat for guests.

Luxurious Amenities
Guests can unwind in the indoor pool and hot tub, enjoy free Wi-Fi, and relax in rooms equipped with a 32-inch flat-screen TV, cable TV, and coffee facilities.

Business and Leisure Facilities
The hotel caters to both business and leisure travelers with a business center, gym, and the Sporting News Grill. Explore nearby attractions like Memorial City Mall and the Energy Corridor district.

Book your stay at Holiday Inn Houston West – Westway Park for a perfect blend of convenience and comfort.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 336 reviews
Cleanliness: 7.39
Service: 8.86
Location: 8.9
Room Quality: 7.35
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 6.89
Overall Experience: 8.36
K
Kimberly • family_with_children • us
1
Not a hotel we will use again and we travel that area often for baseball.
Pros:

It was close to our destination.

Cons:

No towels, no cleaning, dirty bedding with holes in it.

2026-05-27 • via Nuitee
H
Harish • solo_traveller • us
8
2026-05-27 • via Nuitee
J
Juan • solo_traveller • us
7
Mediocre
Pros:

Limpio

Cons:

Muebles viejitos y desayuno malo

2026-05-14 • via Nuitee
J
James • solo_traveller • us
7
Average
Pros:

Breakfast was ok. Had better, had worse.

Cons:

Someone could have been at the front desk when I arrived. Instead I had to wait 10 minutes to get checked in.

2026-05-07 • via Nuitee
G
Glenn • solo_traveller • us
3
I would not stay there nor recommend it.
Pros:

Location

Cons:

There was a bar / restaurant that had almost nothing to eat . The ice machine on the floor was broken.

2026-05-06 • via Nuitee
R
Randy • couple • us
10
2026-05-05 • via Nuitee
B
Brown • couple • us
8
2026-05-05 • via Nuitee
A
Asia • solo_traveller • us
5
READ!!!!
Pros:

Location and staff

Cons:

Old and out of date property. Needs renovation
Booking.com 3rd party reservation is the worst. They never reimbursed me for a night that was approved by the hotel manager. DO NOT USE BOOKING.COM. The better business bureau gave them an F score rating.

2026-05-02 • via Nuitee
H
Hermes • couple • ca
1
Inconsistent management…
Pros:

Room

Cons:

I stayed at this hotel on April 27. Breakfast was included, and initially I had no major issues. The bed was very comfortable, which was a strong positive. However, the bathroom was quite basic and the shower pressure was weak.

Because the bed was so comfortable, I decided to return the following night. At check-in, I was assisted by a very friendly staff member. After completing the check-in, I asked for a restaurant recommendation, and he suggested the hotel’s own restaurant.

I arrived around 8:45 PM and was informed that the kitchen was already closed. I asked for another recommendation, and the staff suggested McDonald’s. I went back to the front desk to mention this, and the receptionist apologized, went to the restaurant, and came back saying they would still serve me.

However, I clearly noticed that the restaurant staff seemed unhappy about it. I remembered a simple rule: it’s not a good idea to eat food prepared by someone who is visibly unwilling. So I decided not to proceed and went to McDonald’s instead.

The next morning, when I went for breakfast (which was included in my rate), my name was not on the list. I went to the front desk to clarify, but no solution was provided. I ended up leaving without having breakfast.

Later, I noticed that my card had been charged a deposit and an additional fee that had not been applied on the first night. One charge appears to be the deposit, but the other has no clear explanation.

To make matters worse, I requested invoices for both stays through Booking.com chat and received no response at all.

Conclusion: I do not recommend this hotel. There is no consistent management standard — your experience depends entirely on which staff member you deal with. There is a clear lack of consistency, poor communication, and lack of transparency in billing.

2026-04-30 • via Nuitee
H
Hermes • couple • ca
10
2026-04-29 • via Nuitee
D
Deborah • family_with_children • us
2
Wasted money!
Cons:

David was RUDE , the heated pool was ice cold, the hot tub was Luke warm. TV SATELLITE WAS OUT FOR MOST OF THE STAY, when it came on, there were only 3 channels total. No microwave. Terrible stay

2026-04-16 • via Nuitee
A
Alizae • couple • us
8
Pros:

The room was clean and big

Cons:

The only thing i didnt enjoy was the breakfast not having any pancakes/waffles. Also the pool looked a bit dirty

2026-04-14 • via Nuitee
T
Tuiel • couple • us
7
It was a nice place to stay. No complaints. Wasn’t to far from places we needed to go.
Pros:

It was in a nice area

Cons:

Nothing

2026-04-14 • via Nuitee
J
Jasmine • couple • us
9
2026-04-11 • via Nuitee
M
Megan • extended_group • us
10
Pros:

The receptionist cherry or Cheri was wondering she was very polite always had a smile on her face and was very helpful a very sweet lady

2026-04-06 • via Nuitee
O
oluwaseun • solo_traveller • us
9
2026-04-06 • via Nuitee
R
Rosa • couple • us
10
Absolutely recommended wonderful experience
Pros:

Everything was amazing and staff super helpful and friendly

2026-03-31 • via Nuitee
J
Jeannette • family_with_children • us
7
Cons:

We asked daily for enough towels for our daily and each day we were only given two. The booking shows 4 people - why make it so hard to take care of your guests. It’s easy stuff that should be taken care of not requiring guests to ask.

2026-03-29 • via Nuitee
J
Jones • couple • us
10
2026-03-27 • via Nuitee
V
Vanessa • couple • us
10
2026-03-22 • via Nuitee