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Facilities
Property facilities
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Offsite parking discounted rates available
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Guest education on local ecosystems and culture
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Massage services
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Kid meals
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Public transport tickets
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Mobile app for room service
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Happy hour
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ATM/banking
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Shopping on site
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Secured parking
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Garage
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Hosted evening meal (reserve)
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Bicycle-friendly property
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Central Location
Situated in the heart of Phnom Penh, New York Hotel is a 4-star property close to major attractions like Vattanac Capital and Riverside Park.
Comfortable Accommodation
Guests can enjoy air-conditioned rooms equipped with modern amenities such as a flat-screen TV, safety deposit box, and private bathroom. The hotel also offers free WiFi and room service.
Dining Options
Indulge in a variety of cuisines at the on-site restaurant, including American, Cambodian, and Thai dishes. Special dietary requests can be accommodated.
To experience convenience and comfort in Phnom Penh, book your stay at New York Hotel now.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible at a location nearby (reservation is not possible).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 4 years old stay for free when using an existing bed.
Children from 5 years old to 14 years old stay for US$25 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
1
BOOKING.COM you have scammed and robbed me not only this you have now cost me a significant amount in other costs as a result of your awful customer service/ complaints team you have passed me from pillar to post promised refunds and never actually honored your refund just as for the same information again again and again. And today you have advised me to call a number which turns out to be ai operated and advised me back to the Website what a total mess this has been I highly advise against using this booking service unless you are a fan of financial loss and severe stress and repetitive ignorance.
It’s ideal location to markets
The bedsheets and towels and pillowcases not cleaned properly, some stains
And the 3 rd floor has some cockroaches ches
Nothing not to like at this price range couldn’t ask for better, big clean rooms, lovely lobby on entry multiple lifts,smart tv and walk in shower in some rooms plus the security are ace not sure what they secure but there lovely lads 😂
The fact BOOKING.COM have ignored multiple emails pushed me from pillar to post in regards to x3 charges to my card with no booking in exchange I’ve had to write nearly 20 emails and yet still today is 10/06 this issue was on 25/5 and I’m still get auto replies or the same copy and pasted email from a agent with no progress made at all towards my riding never mind the fact this meant going to a atm paying there fee , my bank fee and then double to pay the night room at reception. BOOKING.COM I have the complete email trail of disaster and I will be using my online following to tarnish your name if this issue is not resolved promptly. At this very moment you have stolen my funds and also caused me unnecessary travel cost,atm feee,exchange fee and inflated walk-in cost at the hotel.
Renzooti0611@icloud.com
If I don’t hear in three working days I will be forwarding all evidence and a formal complaint to then financial ombudsmen service with a compete email trail of disaster and then proceeding to speak my hardship on behalf of your country to my many followers
Many thanks
The rooms are large, clean, and comfortable. The TVs are big and modern. Good value for breakfasts
Comfortable beds. Friendly staff.
The pictures on this app are misleading! From the pics, the hotel looks high end. However, the rooms are very basic. An AI app must have been used on pics. :( Also… Poor WiFi. Hot water ran out quickly when showering. A cockroach was spotted in the restroom. Water leaked around tub when showering and wet the bathroom floor.
A szoba jó úgy ahogy,méretileg,de zajos a főutca miatt.
Nem volt melegvíz,sem este,sem reggel. Tusfürdő sem volt,a reggeli katasztrófa, étlapról lehet választani,kávé az tiszta víz.
The room itself was nice, and the bed was spacious and very comfortable. Despite being close to the lift, the location of the room made it easy to access. The standout feature of my stay was the reception team, especially the afternoon shift staff. They were consistently friendly, welcoming, and professional, always greeting me warmly when I returned to the hotel and helping to make my stay more enjoyable.
Unfortunately, Room 601 is located very close to the lift, so there was quite a bit of noise from guests coming and going throughout the day and evening. I also experienced an issue with the bathroom, as water leaked around the bathtub due to the lack of proper sealing along the walls.
The biggest disappointment was the housekeeping service. Despite requesting a bedsheet change after three nights, it was never done. The bathroom was not properly cleaned during my stay, with housekeeping mainly replacing towels. I also noticed small cockroaches in the bathroom on several occasions. While I reported these concerns to reception, the housekeeping lady appeared uninterested in addressing them. Her attitude came across as rude and dismissive, and it felt as though she did not appreciate feedback regarding the cleanliness issues. This was disappointing and had a negative impact on my overall experience.
The room was very dark and dated. There was a strange smell throughout the hotel.
Staff were extremely rude
They were bed bugs
Good location, clean rooms. Have no idea why is only 7.2 on booking.com. deserve better rating .
Location
Poor maintenance
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