Element by Marriott New York Times Square West

Hotels
•
Element by Westin
7.9 (9837 reviews)
311 West 39th Street , New York , us
+1 212-643-0770

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Decent breakfast
Cons:
Infrequent cleaning
Long elevator waits
Basic breakfast options

Categories

Cleanliness
6.61
The cleaning frequency was inadequate, with significant delays and dissatisfaction expressed.
Service
8.58
Staff were reported as attentive and friendly, contributing positively to the experience.
Location
9.12
The hotel location was praised as perfect, being close to Times Square.
Room Quality
7.57
Rooms were mostly clean, but there were some mentions of wear and condition issues.
Amenities
7.6
Amenities were satisfactory but could be improved, particularly the basic nature of breakfast.
Value for Money
8.06
The pricing was considered fair for the location and services provided.
Food and Beverage
7.11
Breakfast received mixed reviews, with some finding it lacking variety and quality.
Overall Experience
8.58
Overall satisfaction was good with many expressing a desire to return despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:43

Property Description

Stylish Manhattan Hotel in the Theater District

Luxurious Amenities: Enjoy modern guest rooms equipped with a DVD player, iPod docking station, and free Wi-Fi. Each room also features a 32-inch flat-screen TV, microwave, refrigerator, and coffee maker for your convenience.

Fitness and Wellness: Stay active during your stay with our on-site gym offering a variety of cardio machines. Explore the city with our bicycle rentals available to guests.

Convenient Location: Just 644 meters from Times Square, our non-smoking hotel is the perfect base for exploring NYC. With Madison Square Garden, NBC Studios, and Rockefeller Center nearby, you'll be at the heart of the action.

Book now for an unforgettable stay at Element by Westin Times Square!

Important information:

Please note, credit card used at time of booking must be presented at time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children ages 2 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 76 per day.

Location

Guest Reviews

7.9
Based on 9837 reviews
Cleanliness: 6.61
Service: 8.58
Location: 9.12
Room Quality: 7.57
Amenities: 7.6
Value for Money: 8.06
Food and Beverage: 7.11
Overall Experience: 8.58
D
Diego • solo_traveller • br
5
Cons:

Huge lines and excessive waiting time on the elevators. Plan to waste at least 30min per day with the elevators.

Breakfast is way too crowded.

2026-07-26 • via Nuitee
Y
yaacov • extended_group • il
10
מצויין
Pros:

מלון מעולה
ארוחת בוקר נהדרת

2026-07-25 • via Nuitee
G
Gabriela • couple • ar
8
2026-07-25 • via Nuitee
J
JABIR • solo_traveller • gb
1
Stay away
Pros:

Nothing

Cons:

Rude staff members especially the manager

2026-07-25 • via Nuitee
L
Luerena • couple • us
10
Great location, spacious rooms, amazing breakfast, and outstanding service—10/10 experience!"
Pros:

Here's a polished review you could post on Google, Marriott, or TripAdvisor:

**⭐⭐⭐⭐⭐ 5/5**

Element by Marriott Times Square North did not disappoint! This hotel played a big part in making our NYC family vacation a success.

The complimentary breakfast was one of the best I've had at a hotel. There were plenty of hot and cold options each morning, and everything was well stocked. It was a great way to start the day and saved us both time and money.

Our room was surprisingly spacious for New York City—if you know, you know! Traveling with a baby, the kitchenette and full-size refrigerator were lifesavers. Having the extra space made our stay much more comfortable.

We parked our car in New Jersey and didn't need it again until we left. We walked almost everywhere, and the hotel's location made it easy to get to Penn Station and the Port Authority Bus Terminal. We never needed an Uber.

We also enjoyed walking to Times Square at night for dessert and sightseeing. As a mom traveling with my daughters, I always felt safe in the area.

The beds were very comfortable, and every staff member we encountered was friendly, welcoming, and accommodating. They even held our luggage after checkout so we could enjoy a few more hours in the city before leaving, which we really appreciated.

I truly have no complaints. Between the location, spacious rooms, excellent breakfast, and outstanding service, I would absolutely stay here again. If you're looking for a family-friendly hotel in Midtown Manhattan, I highly recommend Element by Marriott Times Square North.

2026-07-25 • via Nuitee
E
EDWARD • couple • il
7
2026-07-25 • via Nuitee
M
Modi • solo_traveller • qa
6
Pros:

Only location. Room size are extremly small and not suitable for double occupancy. Corridors are very narrow, waiting period for elevator very high and furniture were very old. It is not a value for money.

Cons:

Room size are extremly small and not suitable for double occupancy. Corridors are very narrow, waiting period for elevator very high and furniture were very old. It is not a value for money.

2026-07-25 • via Nuitee
K
Kiloula • couple • us
3
Our stay was frustrating due to poor communication, incorrect room assignment.
Pros:

The location of the hotel.

Cons:

Our stay was disappointing due to several service issues\. At check\-in, the front desk did not provide any information about the hotel’s amenities, leaving us unaware of what was available during our stay\.

We had specifically requested a city\-view room, but upon arrival we were assigned the wrong room\. When we brought this to the front desk’s attention, we were told, *“Oh, we just placed you in any room to hold your reservation\.”* This was especially frustrating because we had called ahead to let the hotel know that our arrival would be delayed due to a flight cancellation caused by weather—circumstances that were completely beyond our control\. We made it clear that we were still coming and expected our reserved room to be honored\.

To make matters worse, we were locked out of our room for nearly an hour due to an issue with our room access\. This delay caused us to arrive late to an engagement we had already scheduled\.

Overall, the lack of communication, poor handling of our reservation, and room access issues made for a very frustrating experience.

2026-07-25 • via Nuitee
O
OSCAR • couple • us
7
Was good
Pros:

Location and breakfast

Cons:

Elevators too congested and breakfast sometimes also. People at front desk were too unkindly, don’t offer help at all.

2026-07-25 • via Nuitee
I
Ismael • solo_traveller • fr
1
2026-07-25 • via Nuitee
G
Gregory • couple • us
10
It was outstanding. All staff was very friendly and professional. The breakfast staff was also very friendly.
Pros:

Well taken care of and convenient location

2026-07-24 • via Nuitee
Y
Yanzhen • couple • ca
9
2026-07-24 • via Nuitee
Z
Zvika • solo_traveller • il
7
2026-07-24 • via Nuitee
G
Geneviève • couple • ca
10
Super beau séjour à New York.
Pros:

Emplacement exceptionnel: central, facile d’accès en voiture, sans avoir à trop circuler dans Manhattan, plusieurs options de stationnement. Chambre de type studio bien équipée, grandeur optimale pour le prix. Petit déjeuner au-delà de ce qui est offert dans plusieurs autres établissements.

Cons:

Les ascenseurs ne fournissent pas.

2026-07-24 • via Nuitee
J
José Luis • extended_group • co
10
La familia en la Gran Manzana
Pros:

La cercanía, estaba cerca de todo y podíamos irnos caminando. Genial!

Cons:

Todo estuvo bien a excepción de la demora en la espera de los ascensores.

2026-07-24 • via Nuitee
L
Lazaro • couple • mx
1
Excelente ubicación, muy mal servicio
Pros:

La ubicación es excelente

Cons:

a nuestro ingreso nos dijeron que la limpieza y servicio seria cada tercer día, algo inusual en un Hotel. Estuvimos 5 días y nunca nos hicieron aseo y limpieza, Nos enteramos que fue por falta de personal

2026-07-24 • via Nuitee
N
nirit • extended_group • il
9
Pros:

מיקום מצוין , ממש בקרבת טיימס סקוור
החדרים גדולים ויש בהם כל מה שצריך

2026-07-23 • via Nuitee
J
Johnny • family_with_children • us
10
Lamentablemente fue breve por la agenda estrecha de la familia.
Pros:

Estuvo muy buena la atención del personal y el desayuno fue muy bueno 👌 como para recomendar a otros.

2026-07-23 • via Nuitee
L
lekkadol • solo_traveller • ba
10
Pros:

Drugi put u zadnjih mjesec dana sam odsjeo ovdje i opet ću doći. Odličan hotel na odličnoj lokaciji, nekoliko minuta hoda udaljen od Penn Stationa, isto tako i do Times Square.
Ako dođete ranije možete ostaviti prtljagu na čuvanje, isto tako i nakon odjave.
Pogled s viših katova fantastičan i neprocijenjiv.
Svaka preporuka za ovaj hotel.

2026-07-23 • via Nuitee
A
Alice • couple • it
5
2026-07-23 • via Nuitee