Pelicano Inn Playa del Carmen - Beachfront Hotel

Hotels
8.5 (2527 reviews)
Calle 8 entre Avenida 5 y Zona Maritima , Playa del Carmen , MX
+52 984 158 9105

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Garden
Luggage storage
Airport shuttle
See all facilities

Review Highlights

Pros:
Location
Staff friendliness
Good value
Cons:
Cleanliness issues
Parking difficulties

Categories

Cleanliness
7.89
Some issues noted with broken items and cleanliness concerns.
Service
9.36
Overall staff friendliness and helpfulness was highlighted positively.
Location
9.4
Multiple mentions of great location near the beach and city center.
Room Quality
8.35
Rooms are generally good with some complaints about humidity and missing amenities.
Amenities
7.38
Amenities were lacking, notably no pool and parking difficulties.
Value for Money
8.34
Good value mentioned, but some comments on high restaurant prices.
Food and Beverage
8.39
Food was generally good quality and tasty, but some wished for better breakfast options.
Overall Experience
8.86
Overall positive feelings expressed, with intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:32

Property Description

Oceanfront Location:
Located directly on the beach in Playa del Carmen, Hotel Pelicano Inn offers stunning views of the ocean. Just a block away from the vibrant Fifth Avenue entertainment area, guests can easily explore the local shops, restaurants, and nightlife.

Comfortable Accommodation:
Each guest room at Hotel Pelicano Inn Playa del Carmen is equipped with a private bathroom and air conditioning to ensure a comfortable stay. Some rooms even offer picturesque ocean views, allowing guests to relax and unwind in a tranquil setting.

On-Site Dining and Entertainment:
With a restaurant serving delicious meals and a bar offering a variety of drinks, guests can indulge in culinary delights and unwind with their favorite beverages without leaving the hotel premises.

Experience the beauty of Playa del Carmen at Hotel Pelicano Inn - book your stay now for a memorable beachfront getaway.

Important information:

Children can stay free of charge but incur a breakfast charge when breakfast is included in the rate.

Please note that the rooms are located on upper-level floors with no elevator access.

Please note that guests are required to climb steps to access guest rooms.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

8.5
Based on 2527 reviews
Cleanliness: 7.89
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 7.38
Value for Money: 8.34
Food and Beverage: 8.39
Overall Experience: 8.86
G
gabriela • couple • ar
8
Hermosa estadía lástima el sargazo
Pros:

Que está sobre la playa

Cons:

No limpiaron un día

2026-09-16 • via Nuitee
E
Erika • solo_traveller • mx
10
Fantástico
Pros:

Está a media calle de la 5ta y media calle del mar, el ceviche y las tostadas están Delis y sus desayunos también y el personal es muy atento y amable

Cons:

Me hubiera gustado que tuviera tv

2026-09-16 • via Nuitee
A
Ana Carolina • extended_group • br
9
Perfect Stay in Playa del Carmen
Pros:

I really liked the room, lots of space , the balcony with sea view , the hotel atmosphere is super nice. Location is perfect near from the main areas.

Cons:

Breakfast is really very poor ! You choose one dish in the menu , however I can't complain about food quality which was really good . I just missed that breakfast with Yogurt + fruits + eggs ..
I missed a swimming pool too , if the Hotel had it it would be 10/10 .
One point that it is important to mention is that the hotel does not have parking , because it is in the walking area of Playa del Carmen . But there are lots of parking lots nearby.

2026-09-14 • via Nuitee
J
Jean Luc • couple • fr
8
2026-09-12 • via Nuitee
V
Varela • couple • us
10
Pros:

El personal es muy amable

2026-09-11 • via Nuitee
J
Jelisaveta • solo_traveller • rs
9
Comfortable, clean and in the city center, has a beach with a bar
Pros:

In the center of Playa del Carmen, but it is not noisy from the music coming from the main street

Cons:

Room looking at garden is on ground floor and doesn’t have light

2026-09-07 • via Nuitee
L
LORENA ASUNCION • couple • es
7
Descanso frente al mar
Pros:

La ubicación enfrente de la playa, los desayunos y las hamacas en la playa. Las camas muy cómodas y todo muy limpio.

Cons:

No hay aparcamiento. Toda la zona es de pago. No hay piscina. Y no tiene muchos servicios como hotel aparte del desayuno.

2026-09-05 • via Nuitee
S
Sanaâ • extended_group • ma
8
Pros:

Hôtel bien situé. Personnel aimable. Petit dej correct. Serveur serviable. Accès direct à la plage.

Cons:

L’hôtel a son propre beach club accessible aux clients se l’hôtel. C’e qui est une très bonne chose. Le problème c’est que l’eau de la mer était marron. Peut être à cause des sargasse. Mais en tout on n’a pas pu nous baigner.

2026-08-30 • via Nuitee
C
Ciro • extended_group • it
7
2026-08-29 • via Nuitee
C
Ciro • extended_group • it
7
Un soggiorno giusto rapporto qualità prezzo
Pros:

Colazione e la spiaggia private anche se le alghe hanno distrutto tutto.

Cons:

Forse potevano essere più attenti sulla pulizia e sulla scelta dei “drink” nella colazione (tipo il latte) forse farlo pagare è troppo

2026-08-29 • via Nuitee
A
Angie • solo_traveller • es
8
El hotel tiene una excelente ubicación, personal muy amable y resolutivo. Volvería a hospedarme aquí.
Pros:

La ubicación del hotel, la atención del personal, la hamaca en la terraza, los desayunos y las margaritas.

Cons:

The bathroom is outdated and the hallway to my room needed cleaning. It doesn’t have a pool.

2026-08-26 • via Nuitee
M
María José • solo_traveller • es
10
2026-08-25 • via Nuitee
J
Jeferson • solo_traveller • br
10
Hotel a meia quadra da 5⁰ avenida próximo a restaurantes e lojas de souvenir.
Pros:

Localização em frente a praia, funcionários simpáticos e atenciosos, café da manhã muito bom.

Cons:

Para nós estava tudo perfeito

2026-08-24 • via Nuitee
R
Rosa Maria • extended_group • br
8
2026-08-19 • via Nuitee
L
Leonardo • couple • it
10
Great spot in Playa
Pros:

Everything

2026-08-18 • via Nuitee
P
Pierre • family_with_children • fr
8
Un 3 étoiles sans plus geré a l’économie
Pros:

La gentillesse du personnel
L’accès à la plage
Le restaurant

Cons:

Les ampoules blanc froid dans la chambre
Le petit déjeuner pas suffisamment copieux (1 café, du pain, 1 plat, tout complément est facturé)
Bouteilles d’eau à l’arrivée mais plus de bouteilles fournies durant le séjour (idem café 2 capsules c’est tout)
Petit déjeuner débute à 8h (trop tard)
En cas d’excursion avant 8h remise d’un panier déjeuner pas suffisamment copieux
Pas de service de lingerie
Chambre un peu vieillissante
Un bracelet vous sera remis à votre arrivée si vous avez besoin de le changer il vous sera facturé

2026-08-16 • via Nuitee
P
Pierre • solo_traveller • fr
7
2026-08-16 • via Nuitee
J
Jose Alberto • family_with_children • co
10
Ideal para descansar
Pros:

La atencion en el restaurante fue exepcional

Cons:

No tengo queja alguna

2026-08-15 • via Nuitee
C
Cleber Garcia • couple • br
10
Localização excelente, muito aconchegante
Pros:

Café da manhã excepcional

Cons:

Nada

2026-08-13 • via Nuitee
L
Livia • couple • it
10
Hotel in posizione top
Pros:

Posizione e gentilezza dello staff

Cons:

Nulla

2026-08-12 • via Nuitee