Pelicano Inn Playa del Carmen - Beachfront Hotel

Hotels
8.5 (2453 reviews)
Calle 8 entre Avenida 5 y Zona Maritima , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Packed lunches
See all facilities

Review Highlights

Pros:
Location
Staff friendliness
Good value
Cons:
Cleanliness issues
Parking difficulties

Categories

Cleanliness
7.89
Some issues noted with broken items and cleanliness concerns.
Service
9.36
Overall staff friendliness and helpfulness was highlighted positively.
Location
9.4
Multiple mentions of great location near the beach and city center.
Room Quality
8.35
Rooms are generally good with some complaints about humidity and missing amenities.
Amenities
7.38
Amenities were lacking, notably no pool and parking difficulties.
Value for Money
8.34
Good value mentioned, but some comments on high restaurant prices.
Food and Beverage
8.39
Food was generally good quality and tasty, but some wished for better breakfast options.
Overall Experience
8.86
Overall positive feelings expressed, with intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:32

Property Description

Oceanfront Location:
Located directly on the beach in Playa del Carmen, Hotel Pelicano Inn offers stunning views of the ocean. Just a block away from the vibrant Fifth Avenue entertainment area, guests can easily explore the local shops, restaurants, and nightlife.

Comfortable Accommodation:
Each guest room at Hotel Pelicano Inn Playa del Carmen is equipped with a private bathroom and air conditioning to ensure a comfortable stay. Some rooms even offer picturesque ocean views, allowing guests to relax and unwind in a tranquil setting.

On-Site Dining and Entertainment:
With a restaurant serving delicious meals and a bar offering a variety of drinks, guests can indulge in culinary delights and unwind with their favorite beverages without leaving the hotel premises.

Experience the beauty of Playa del Carmen at Hotel Pelicano Inn - book your stay now for a memorable beachfront getaway.

Important information:

Children can stay free of charge but incur a breakfast charge when breakfast is included in the rate.

Please note that the rooms are located on upper-level floors with no elevator access.

Please note that guests are required to climb steps to access guest rooms.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.5
Based on 2453 reviews
Cleanliness: 7.89
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 7.38
Value for Money: 8.34
Food and Beverage: 8.39
Overall Experience: 8.86
T
Tal • solo_traveller • il
9
Pros:

מיקום מרכזי על השדרה החמישית
יחס של הצוות
ארוחת הבוקר עם נוף לים
ניקיון

2026-06-06 • via Nuitee
O
Onel • solo_traveller • us
8
Pros:

Staff was very helpful and and friendly.

Cons:

Thad did not have a pool.

2026-06-05 • via Nuitee
Z
Zarachaga • solo_traveller • ar
9
Pros:

Excelente ubicación y calidad/precio!

2026-06-05 • via Nuitee
R
Rosen Zdravkov • solo_traveller • us
10
2026-06-03 • via Nuitee
R
Roberto • couple • uy
10
Muy lindo
Pros:

En la playa, el desayuno es en la arena prácticamente. A 40 mts de la Quita Avenida y toda la movida

Cons:

Que no tiene piscina. Ya sabíamos que era así pero como está en la playa mismo no nos importó. El problema fue que no nos pudimos bañar en el mar por culpa de los sargazos

2026-06-03 • via Nuitee
S
Silvia • extended_group • ar
9
Nos atendieron muy bien
Pros:

La cercanía a la costa

Cons:

El gimnasio no estaba en condiciones

2026-06-03 • via Nuitee
S
Sandra • solo_traveller • ar
1
Pros:

Un desastre

2026-06-03 • via Nuitee
N
Norbert • couple • de
9
Sehr gutes Preis- / Leistungsverhältnis
Pros:

Direkter Zugang zum hoteleigenen Strand. Ruhiger Innenhof, obwohl im Stadtzentrum.

Cons:

-//-

2026-06-02 • via Nuitee
C
Cristian • couple • cl
8
Excelente ubicación
Pros:

Excelente ubicación

Cons:

Muy mala conexión a internet desde las habitaciones.

2026-06-02 • via Nuitee
M
Maria Eugenia • solo_traveller • ar
8
Pros:

La ubicacion es excelente..las instalaciones muy lindas.. excelente ubicacion.. no pudimos aprovechar la playa por el zargaso y no tiene pileta..

2026-05-31 • via Nuitee
J
Janyce • couple • us
6
Seaweed not attended to by staff so no one wanted to hang out on beach
Pros:

Nice deck with pool but pool needed work - broken tiles and leaky faucet

Cons:

It was a bad time to go with the seaweed invasion that was not cleaned up by staff - no one wanted to hang out by bar at the beach but I never saw any staff working to clean it up - the girl at front desk was very nice though and should be commended for her courtesy

2026-05-31 • via Nuitee
C
Cesar • family_with_children • ar
10
Lindo lugar volvería personal muy atento y servicial los chicos de restorán un 10
Pros:

Todo muy lindo

Cons:

Nada

2026-05-31 • via Nuitee
B
Belinda • solo_traveller • us
10
Pros:

Beachfront and the food was exquisite!

2026-05-29 • via Nuitee
A
andrea • solo_traveller • it
10
2026-05-29 • via Nuitee
C
Celia • solo_traveller • es
10
2026-05-28 • via Nuitee
P
Paul • couple • us
10
Great!
Pros:

Everything was good. Good value for money

Cons:

We liked everything

2026-05-27 • via Nuitee
L
Lea • extended_group • fr
6
2026-05-26 • via Nuitee
A
Alison • couple • za
9
Great location, clean and friendly staff.
Pros:

Very good location, nice clean place, unfortunately no pool as beach had terrible sargassum seaweed all along the beach. But we loved the location.

Cons:

Not having a pool was dissapointing.

2026-05-26 • via Nuitee
L
LILY • couple • ar
9
DIVERSIÓN, AVENTURA
Pros:

Ubicación excelente, desayuno muuuyyy bueno, el personal muy amable, cerca de todo

Cons:

no hay ascensor, estuvimos en el segundo piso y había solo escaleras con las valijas un poco incomodo

2026-05-24 • via Nuitee
A
Ana Laura • couple • mx
10
Great location to explore all beautiful places Round. Near to restaurants, ferry and bus station.
Pros:

The location, the prices, and the great staff. Even though is close to the party area no noises at night coming from the night clubs.
They have the best enchiladas suizas and chilaquiles con arrachera as a complementary breakfast.

Cons:

Nothing to complain about the stay.

2026-05-23 • via Nuitee