Hotel Helvetia

Hotel is rustic chalet style. Small but comfortable rooms. No welcoming front desk, just keys hanging on a board. Great location to Zermatt station, many food options, a little noisy when these close for the night.

Room was clean. Staff were rude. Shower didn’t drain. Walls are very thin so you can clearly hear your neighbors. It’s a good location but it may be worthwhile to pay a bit more elsewhere.

First, we couldn’t find the entrance to the hotel (I had to ask a very annoyed shop owner at the street…she was complaining about having to do this all the time). No one was there to meet us for checkin, there are no elevators, nor was anyone to help us bring our large heavy luggage up 4 flights of stairs in a very narrow stairwell. The bumping music from the bars kept us up all night, and the majority of the lightbulbs in the unit were out…don’t waist your time!

Clean, safe and spacious room. Mattresses need replacing and the hotel’s proximity to the local bars made it a bit noisy. However, Overall we had a good stay.

The hotel is in the main street of Zermatt, and it’s just a 6-minute walk from the train station. It’s above a restaurant on a busy street, so it’s a bit noisy at night. It was manageable and I did manage to sleep. So it was okay.

Although the property was older, this just added to the charm for us. We could view the Matterhorn from our bedroom window and this hotel was in the best location of the whole of Zermatt.
There is no lift, so alot of stairs with heavy cases. But we were aware and didnt mind the extra fitness.
Breakfast was included and much appreciated.
Would definately stay again.

It was perfect for what

The WiFi was unusable - too slow, no connection, or poor connection. Many stairs to room on top floor with no elevator. Hotel located near church with constant church bells ringing and noise from downtown - being earplugs. Comfortable bed. Clean room. Poor lighting in room. Standard, basic European breakfast.

Excellent for 1st timer

In a place like Zermatt, can’t believe this place exists. The hotel locks the doors all day and puts your key on a ring for anyone like a hostel. When I got into room (which was a journey up 4 flights of stairs with multiple bags, I found a place like a college dorm with no sheets or pillow cases, no refridg, no phone, no one in office and not even a closure on shower.

Clean, small hotel and right in the main market. Awesome location and great value

Property was a 5 min walk from the train station. The buffet breakfast was great. Great views from our balc. The stairs up to our room were tight and we struggled with ours suitcases. Otherwise perfect place to stay ony overlooking Zermatt

Breakfast included was very nice. The attached Italian restaurant was excellent.

I liked the balcony and view of square from there. Problems are it's right next to bust main street, so noise is issue. More that that my problem was the cigarette smoke from the bar downstairs which has outdoor nice seating. This place is in middle of hustle bustle but you have to pay price for it. I liked it. Next time I will choose some quieter place.

We had a room at the front of the building and it was AMAZING!! Yes, we had to lug a suitcase each up the narrow stairs, but once up there and the view is seen, all is forgiven!!
I made my family sleep with the doors open for the fresh air, and so I could hear the music and sounds of town as I drifted off to sleep. Then waking up to the sun rising over the mountains, birds chirping.... It was perfect!!
Breakfast was the cherry on top!! Besides the very easy walk from the station, hehe!
Definitely recommend this place if you have the physical ability to carry suitcases up stairs :)

Spacious unit. Clean. At the center of the town, but might be too loud especially at night when all restaurants around are busy.

Wifi didnt work. The rooms windows all faced cafes or other smoking areas so a non-smoking room was a joke. The included breakfast was a good choice. We felt like we were in a basement. Also the room cist more than a decent room in Paris. Cant recommend.

This is the most horrible hotel I stayed in my travel history

A 8 min de la estación del tren, de McDonald's, restaurantes y supermercados Migro y Coop. Exactamente lo necesario para dormir y bañarase. Justo en la calle principal. No tiene aire, el balcón se comparte con otras habitaciones y hay que dejar las puertas al balcón abiertas para la ventilación. Baño pequeño. Desayuno sencillo pero funcional. No tiene ascensor, es auto check in. Solo estuve 1 noche. Me volveria a quedar.

The room, bath room, beds and space were all fine-----but they were on the 5th floor with no elevator. Climbing with luggage was a challenge.
Finding the hotel was not straightforward. More signage would be helpful. The neighbor businesses were annoyed that we were asking for help to find the entrance.
Breakfast was good.