Spicers Balfour Brisbane

Hotels
8.9 (350 reviews)
37 Balfour St, New Farm , Brisbane , AU
+61 1300 597 540

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent, friendly and helpful staff (multiple mentions; upgrades handled smoothly)
Outstanding breakfast and restaurant; great coffee and food
Very good location near cafes and city cat terminal
Stylish, warm and comfortable rooms for many guests
Lovely historic building and atmosphere
Clean rooms noted by several guests
Cons:
Housekeeping/detail cleaning issues (scrub around basin taps; vents/carpet attention needed)
Room variability and maintenance problems (suite 12 poor, hot water failure, lights/A/C issues)
Car park very small/awkward for a five‑star property
Noise from the restaurant affected some rooms early morning/late night
Some guests felt value was not as good as competitor properties

Categories

Cleanliness
8
Generally clean rooms noted, but some recurring housekeeping issues (need to scrub around the base of basin taps; A/C vents and carpet noted as needing attention in one review).
Service
9.8
Staff consistently praised — friendly, helpful front desk (Cathy called out), duty manager handled issues/upgrades smoothly; multiple comments thanking staff for a great stay.
Location
9.6
Strong location comments — easy walk to city cat terminal, nice neighbourhood with cafes and restaurants; convenient for city attractions.
Room Quality
7.6
Mixed room experiences: some guests found rooms very comfortable and stylish, while others reported poor/terrible rooms (suite 12), dark rooms, hot water failure in one unit, noise from the restaurant, and maintenance issues (lights/A/C vents/carpet).
Amenities
8.6
Restaurant and breakfast receive high praise; however the car park was described as extremely pokey and limited, and restaurant noise affected some rooms.
Value for Money
8
Perception of value is mixed — generally good experiences but at least one guest felt the price did not match a competitor stay (Emporium) and five‑star expectations (eg parking) were not fully met.
Food and Beverage
9.8
Food and breakfast repeatedly praised (great breakfast, excellent coffee, food described as very delicious/exceptional); restaurant experience was a highlight for many guests.
Overall Experience
9.8
Overall very positive stays thanks to excellent service, strong food and location; a few maintenance/room-specific issues slightly reduced some guests' experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Luxurious Boutique Hotel in New Farm

Award-Winning Accommodation: Experience luxury at Spicers Balfour Hotel with stylish rooms equipped with modern amenities like flat-screen TVs and Nespresso coffee machines.

Rooftop Bar and Culinary Delights: Indulge in cocktails at the rooftop bar with stunning city views or savor Modern Vietnamese cuisine at The Balfour Kitchen.

Event Spaces and Convenience: Whether for business or pleasure, take advantage of the private dining room, function room, and proximity to Brisbane Airport for seamless travel.

Book your stay at Spicers Balfour Hotel now and elevate your Brisbane experience.

Important information:

Credit Card Payments accepted at our retreats are subject to a processing fee (Visa & Mastercard 1%, American Express 3.3%, Union Pay 2.5%). Bookings of 5 or more rooms will be considered as a group and have separate T&C.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Location

Guest Reviews

8.9
Based on 350 reviews
Cleanliness: 8
Service: 9.8
Location: 9.6
Room Quality: 7.6
Amenities: 8.6
Value for Money: 8
Food and Beverage: 9.8
Overall Experience: 9.8
P
Prasert • solo_traveller • th
9
A nice small and luxurious hotel with great service
Pros:

Breakfast was great so as their coffee. Foods is very delicious. Front staff is lovely and helpful with nice smile. She did a good job to check me in.

2026-10-28 • via Nuitee
J
Judith • solo_traveller • au
9
2026-10-13 • via Nuitee
S
Sioned • couple • au
10
2026-09-16 • via Nuitee
S
susan • couple • au
8
We love staying at the Balfour, staff are great, very welcoming, authentic Queenslanders.
Pros:

Great location, easy to walk to the city cat terminal and travel on the river to South Bank etc.

Cons:

In an otherwise immaculate bathroom it was a discordant note to find for the second time and in a different room that the cleaners need to scrub around the base of the handbasin taps.

2026-08-25 • via Nuitee
E
Emma • solo_traveller • au
10
Thank you for a great stay - staff were wonderful
Pros:

Stylish, warm and comfortable

2026-08-19 • via Nuitee
L
Linda • solo_traveller • au
9
Pros:

Location was a really nice neighbourhood with lots of cafes and restaurants.

Cons:

Room was a little dark, we like a lot of natural light.

2026-08-17 • via Nuitee
D
David • couple • gb
3
Great staff, terrible room (suite 12)
Pros:

Staff amazing.

Cons:

Accommodation poor (suite 12).
For the same money we had two nights at the Emporium which was outstanding (room 1701).

2026-08-14 • via Nuitee
B
Barry • solo_traveller • au
10
2026-07-20 • via Nuitee
A
Allan • couple • au
9
The duty manager handled our issue very well and we got upgraded without any fuss.
Pros:

An urban inner city oasis with a nod to past architecture.

Cons:

The hot water in our original unit did not work.

2026-07-20 • via Nuitee
K
Katherine • couple • au
9
2026-07-14 • via Nuitee
J
Julie • couple • au
10
2026-07-12 • via Nuitee
N
Natalie • family_with_children • au
9
2026-07-06 • via Nuitee
B
bert • extended_group • be
10
2026-07-02 • via Nuitee
C
Claire • couple • au
8
I had a lovely time at Spicers Balfour reduced only slightly by the stress of getting in and out of the car park.
Pros:

The location was lovely, food was exceptional and room was very clean and comfortable. The staff were very friendly and helpful.

Cons:

The car park was extremely pokey and I expected more from a five star property. There was also quite a bit of noise heard in the room from the restaurant in the early mornings and late at night.

2026-06-28 • via Nuitee
S
Simon • couple • au
9
Easy, Friendly and Comfortable
Pros:

Cathy at the front desk was uber professional and friendly. Talked me into breakfast at the restaurant, and it was very very delicious!

Cons:

N/A

2026-06-16 • via Nuitee
S
stephen • extended_group • au
9
2026-06-15 • via Nuitee
J
Joanne • couple • au
10
2026-06-13 • via Nuitee
J
Julie • couple • au
10
Pros:

Lovely building and wonderful staff

2026-05-27 • via Nuitee
J
Jason • couple • au
8
The staff are amazing thank you all for a great weekend
Pros:

Room 1 Needs a little attention soon lights not working A/C vents need cleaning and maybe carpet needs to be replaced

2026-05-14 • via Nuitee
G
Gwyneth • couple • nz
9
Pros:

Great location close to fay

2026-05-04 • via Nuitee