Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Swimming pool
Cons:
Cleanliness issues
Poor food quality
Room condition needs improvement

Categories

Cleanliness
8.1
Many reviews indicate issues with cleanliness, specifically mentioning that the room was not entirely clean and had dated furnishings.
Service
9.6
Several reviews highlight helpful and pleasant staff, and good service is mentioned as consistent.
Location
9.1
The location is often noted as excellent, particularly for shopping and dining.
Room Quality
8.1
Some reviews mention that the rooms could benefit from updates, affecting overall satisfaction.
Amenities
8.6
Amenities such as the pool and breakfast service received positive feedback, although some facilities may need improvement.
Value for Money
9.6
The hotel is considered good value for money according to multiple reviews.
Food and Beverage
7.1
Food quality received negative mentions, indicating issues such as terrible and unappetizing meals.
Overall Experience
8.6
The overall experience is viewed positively despite some issues, highlighting a generally pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:47

Property Description

Luxurious Accommodation
Java Paragon Hotel & Residence, a 4-star property, offers well-equipped guest rooms with modern amenities like minibar, hairdryer, and flat-screen TV. Enjoy 24-hour in-room dining for ultimate convenience.

Leisure and Recreation
Stay active at the hotel's fitness centre, swimming pool, and tennis court. Unwind at The Lounge with cocktails or savor a blend of Western and Asian cuisine at The Café Restaurant. For a fine dining experience, head to Citilites Skyclub and Bistro on the rooftop terrace.

Convenient Location
Located near the airport and central business district, Java Paragon is also close to schools, golf courses, and shopping centers. Don't forget to utilize the free shuttle service to Ciputra World Shopping Mall.

Book now for an unforgettable stay at Java Paragon Hotel & Residence.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: SUB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for Rp 370,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 260 reviews
Cleanliness: 8.1
Service: 9.6
Location: 9.1
Room Quality: 8.1
Amenities: 8.6
Value for Money: 9.6
Food and Beverage: 7.1
Overall Experience: 8.6
R
Reggie • couple • nl
8
2026-07-20 • via Nuitee
E
Endri • couple • gb
8
Pros:

Easy to go around

2026-07-18 • via Nuitee
D
David • solo_traveller • gb
10
2026-07-15 • via Nuitee
A
alexandriaeli • Family • Surabaya, East Java, Java
4
FO staff need hospitality training
Pros:

Stayed in Java Paragon a few times before, but this is the first time I met a staff with a bad attitude. The female FO (whom I won't name here, as I already filed a complaint directly to the hotel staff) wasn't polite or friendly at all. When I checked in with the male FO, I was asking about the 'nobar' event & this female FO beside him just blurted out "with purchase" while still doing her thing. She just said it out loud for me to hear but didn't even bother to look at me, or even say hi & explain it directly. But I was still fine with that.

Then the same staff member was ushering a guest to the elevator & got in right after my family. She just barged in without saying hello or even flashing a smile, which was fine at first. But before I had a chance to use my key & press the button for my floor, she forced her way in to press her button first. So I let go of the button & let her go first. Then she asked me which floor I was going to, so I told her because I thought maybe she wanted to help. Instead, she rudely said that my floor required a key & couldn't be accessed without one, then grabbed my key.
She didn't use any polite manners or offer to help, she just said it in a rude tone. When I explained that I already knew that & had only let her go first because she forced her way in front of me, she didn't even apologize or say anything. She just smirked and turned away. When the elevator door opened, she got out with the guest and, once again, didn't even acknowledge us as guests, no greetings whatsoever. After that, I went to the reception to ask for her name & again she answered with rude manners.
Well, you'd expect a four-star hotel to have four-star hospitality & attitude, but I guess not.

Fortunately, there are still many staff here that are very friendly & helpful, like Mr. Dohi the technician & also big thanks to the female staff from Avenue Lounge (I didn't see her name tag) but she was very nice. Thank you

2026-07-06 • via Tripadvisor
J
Jurifar • solo_traveller • ph
10
2026-07-04 • via Nuitee
F
FUTOSHI • solo_traveller • id
8
Cons:

部屋の冷蔵庫が使えなかった

2026-07-02 • via Nuitee
оруджов • solo_traveller • az
10
2026-06-30 • via Nuitee
E
eric • couple • id
9
2026-06-30 • via Nuitee
N
nyuki • solo_traveller • jp
8
Pros:

じ従業員の仕事ぷりとロケーションが良い

Cons:

タクシーを呼んだ際にアパートメントの前で待たれて時間を費やした

2026-06-28 • via Nuitee
M
Masahiko • extended_group • jp
8
Pros:

内容に対して宿泊費用が安くコスパ良し。
朝食がバリエーションに富んでいて美味しかった。

2026-06-19 • via Nuitee
L
La Ar • solo_traveller • id
8
2026-06-15 • via Nuitee
H
H.Alkhabbaz • extended_group • sa
4
not worth the stay
Pros:

location
staff was very nice and helpfull

Cons:

The bathroom was not clean.

The furniture is old and worn out.

There was a bad smell in the corridor.

2026-06-07 • via Nuitee
K
kay • family_with_children • au
9
2026-06-04 • via Nuitee
永岡 • solo_traveller • jp
9
2026-05-28 • via Nuitee
K
Kadek • solo_traveller • id
8
Pros:

Baik

Cons:

Buka pintu kurang baik

2026-05-26 • via Nuitee
M
MohamedAli • solo_traveller • az
8
Pros:

Staff

Cons:

Nothing

2026-05-07 • via Nuitee
J
Johannes • couple • id
8
2026-05-05 • via Nuitee
R
Rahmad • solo_traveller • id
10
2026-05-01 • via Nuitee
永岡 • solo_traveller • jp
9
2026-04-29 • via Nuitee
A
Aidir • extended_group • sg
8
Old but value for the money.
Pros:

Facilities, location, staff, breakfast

Cons:

Old

2026-04-20 • via Nuitee