The Castle Hotel, Conwy, North Wales - The Coaching Inn Group

Hotels
8.9 (2191 reviews)
High Street , Conwy , gb

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Delicious food
Cons:
Cleanliness issues
Cold rooms
Heating problems

Categories

Cleanliness
7.79
There were reports of dirty towels and stains on carpets, indicating cleanliness issues.
Service
9.76
Predominantly positive feedback on staff friendliness and attentiveness.
Location
9.3
Multiple reviews praised the fantastic location right in the town center.
Room Quality
8.25
Rooms were described as comfortable and charming, but some issues with temperature were noted.
Amenities
8.78
Amenities like toiletries were appreciated, but some basic provisions were noted as insufficient.
Value for Money
8.74
Overall, guests felt they received good value for their money at this historic hotel.
Food and Beverage
9.29
The food received high praise for quality and presentation.
Overall Experience
9.26
Most reviews reflected a very positive overall experience, with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:49

Property Description

Historic Setting and Elegant Rooms
The Castle Hotel, Conwy, North Wales, housed in a 300-year-old coaching inn, offers elegant bedrooms with period features and modern amenities. Enjoy the charm of the past with the convenience of the present in our beautifully designed rooms.

Dining and Bar Experience
Indulge in a culinary journey at Dawson’s bar, where you can savor local ales, ciders, and cocktails. Start your day right with a delicious cooked breakfast served daily, complemented by continental options. Our food and beverage offerings are designed to delight your taste buds.

Scenic Location and Nearby Attractions
Situated near Conwy Marina and overlooking Conwy Castle, our hotel stands on the site of an ancient abbey, offering picturesque views and a serene ambiance. Explore the beauty of North Wales with Llandudno Golf Club a short drive away and Conwy Castle within walking distance.

Experience the historic charm and modern comforts of The Castle Hotel, Conwy, North Wales. Book your stay now for a memorable getaway.

Important information:

When booking more than 8 rooms, different policies and additional supplements may apply.

Children are allowed on request. Contact property with your requirements. Additional fees apply.

Pets are allowed in the classic rooms on request. Additional fees apply, please contact property in advance to ensure a pet-friendly room is allocated.

The hotel is a popular venue at weekends with various events and can have live music playing until late, they do their best to ensure this is kept to a minimum.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2191 reviews
Cleanliness: 7.79
Service: 9.76
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 9.26
V
VIRGINIA • solo_traveller • gb
6
Cons:

Breakfast was a shambles so only had breakfast once.

2026-07-04 • via Nuitee
C
Charlotte • couple • gb
9
2026-07-04 • via Nuitee
A
Adrian • family_with_children • gb
9
An excellent hotel, you will be well looked after. Please go and visit!
Pros:

Lovely breakfast with good choice.
Great location
very friendly/helpful staff.
very comfortable rooms
great food on the menu for evening meal

Cons:

View from one room looked onto 1st floor tables and chairs of adjoining building, there was a blind in place, just a shame the view was people who could see into the room if the blind was up!
Loud music from adjoining venue until i guess 10:30 or 11pm. Would not hear once window is shut.
Mother had tomato, chickpea and paprika soup one night, it was so spicy it made her lips numb for a while, waitress said this had happened before - so why does it not say it's very hot/spicy on the menu?
Meal service sometimes slow to be seen/served once sat down.

2026-07-04 • via Nuitee
E
Elaine • couple • gb
10
Very enjoyable.
Pros:

Good central location. Comfortable. Lovely building.

Cons:

Nothing.

2026-07-03 • via Nuitee
K
Kristel • solo_traveller • nl
5
Unfortunately a disappointment
Pros:

For a three-night stay costing €727 without breakfast, we expected a much higher standard.

Unfortunately, the room was very disappointing. The roller blinds were old and dirty, the bed was clearly worn out with visible damage on the sides, and the bathroom had a strong sewage and urine smell throughout our stay. The bathroom extractor fan was also dirty. The hotel also felt impersonal, and the overall level of cleanliness was below expectations.

These are not major renovations but basic maintenance and housekeeping issues that should be easy to address, especially for a hotel charging premium rates.

The location is excellent, although it can be noisy. However, the condition of the room did not match either the price or the expectations created by the hotel. The rear of the hotel, including the terrace, was also a real disappointment and looked neglected. To make matters worse, the staff were the least friendly we have ever encountered, making us feel far from welcome.

Overall, we were very disappointed and would not consider this hotel good value for money.

2026-07-02 • via Nuitee
A
Arun Kumar • couple • gb
9
2026-07-02 • via Nuitee
A
Anne • extended_group • gb
10
Had a wonderful visit, thank you to the lovely friendly staff for making our stay very enjoyable
Pros:

Great location with parking, staff were so friendly, breakfast was delicious

Cons:

Nothing

2026-06-30 • via Nuitee
R
Roger Barker • solo_traveller • gb
8
Pros:

Location

Cons:

Untidy exterior at rear

2026-06-30 • via Nuitee
S
Simon • solo_traveller • gb
6
A could do better hotel
Pros:

Great staff, position in center of town , car parking,room was refurbished,

Cons:

Room Price, public areas very tired, restarunt food average,

2026-06-29 • via Nuitee
J
Jason • couple • nl
10
2026-06-28 • via Nuitee
K
Kevin • solo_traveller • gb
8
Pros:

Furnishings and the overall styling of the hotel. Staff were all polite and helpful. Lovely breakfast.

Cons:

Unfortunately, on an extremely hot day (and night), there was no temperature control in the room, and - especially as I fronted onto the main road, had to keep the curtains closed, so the room was very hot, even with the fan provided. Consequency, i didn't really sleep at all, but it was an exceptionally hot night.

2026-06-27 • via Nuitee
N
Neil • couple • gb
8
2026-06-22 • via Nuitee
K
Keir • couple • gb
9
lovely location with welcoming staff
Pros:

Great staff, very friendly. Clean throughout . Amazing breakfast

2026-06-21 • via Nuitee
P
Paul • couple • gb
8
2026-06-20 • via Nuitee
D
Diana • solo_traveller • gb
8
Pros:

Good food and service in the dining room.

Cons:

Lacks comfortable seating areas.

2026-06-20 • via Nuitee
I
Ian • solo_traveller • gb
10
2026-06-20 • via Nuitee
L
Linda • solo_traveller • gb
10
Out of this world
Pros:

Everything

Cons:

Nothing

2026-06-19 • via Nuitee
J
Janet • extended_group • gb
10
Delightful, friendly staff great service.
Pros:

Familiar, stayed there numerous times.

Cons:

No lifts for disabled people, not many rooms with walk in showers.

2026-06-18 • via Nuitee
A
Andrew • couple • gb
7
We were fortune to have a good deal but the Hotel is extremely pricey.
Pros:

Room very hot could not control heating
Could not open blind because the window was overlooked by a patio area
No lift!
4 star ? and no lift ?

Cons:

Drinks £ 11 . For one glass of beer!
Room very hot

2026-06-16 • via Nuitee
P
Pamela • solo_traveller • gb
10
Excellent Hotel
Pros:

So beautiful, I loved my stay in this hotel. Room was so clean and comfortable and staff were very helpful. Food excellent, thank you

Cons:

There wasn't anything I didn't like.

2026-06-16 • via Nuitee