The Castle Hotel, Conwy, North Wales - The Coaching Inn Group

Hotels
8.9 (2175 reviews)
High Street , Conwy , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Pets allowed
Luggage storage
Fax/photocopying
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Delicious food
Cons:
Cleanliness issues
Cold rooms
Heating problems

Categories

Cleanliness
7.79
There were reports of dirty towels and stains on carpets, indicating cleanliness issues.
Service
9.76
Predominantly positive feedback on staff friendliness and attentiveness.
Location
9.3
Multiple reviews praised the fantastic location right in the town center.
Room Quality
8.25
Rooms were described as comfortable and charming, but some issues with temperature were noted.
Amenities
8.78
Amenities like toiletries were appreciated, but some basic provisions were noted as insufficient.
Value for Money
8.74
Overall, guests felt they received good value for their money at this historic hotel.
Food and Beverage
9.29
The food received high praise for quality and presentation.
Overall Experience
9.26
Most reviews reflected a very positive overall experience, with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:49

Property Description

Historic Setting and Elegant Rooms
The Castle Hotel, Conwy, North Wales, housed in a 300-year-old coaching inn, offers elegant bedrooms with period features and modern amenities. Enjoy the charm of the past with the convenience of the present in our beautifully designed rooms.

Dining and Bar Experience
Indulge in a culinary journey at Dawson’s bar, where you can savor local ales, ciders, and cocktails. Start your day right with a delicious cooked breakfast served daily, complemented by continental options. Our food and beverage offerings are designed to delight your taste buds.

Scenic Location and Nearby Attractions
Situated near Conwy Marina and overlooking Conwy Castle, our hotel stands on the site of an ancient abbey, offering picturesque views and a serene ambiance. Explore the beauty of North Wales with Llandudno Golf Club a short drive away and Conwy Castle within walking distance.

Experience the historic charm and modern comforts of The Castle Hotel, Conwy, North Wales. Book your stay now for a memorable getaway.

Important information:

When booking more than 8 rooms, different policies and additional supplements may apply.

Children are allowed on request. Contact property with your requirements. Additional fees apply.

Pets are allowed in the classic rooms on request. Additional fees apply, please contact property in advance to ensure a pet-friendly room is allocated.

The hotel is a popular venue at weekends with various events and can have live music playing until late, they do their best to ensure this is kept to a minimum.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2175 reviews
Cleanliness: 7.79
Service: 9.76
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 9.26
P
Paul couple gb
8
2026-06-20 via Nuitee
D
Diana solo_traveller gb
8
Pros:

Good food and service in the dining room.

Cons:

Lacks comfortable seating areas.

2026-06-20 via Nuitee
I
Ian solo_traveller gb
10
2026-06-20 via Nuitee
L
Linda solo_traveller gb
10
Out of this world
Pros:

Everything

Cons:

Nothing

2026-06-19 via Nuitee
J
Janet extended_group gb
10
Delightful, friendly staff great service.
Pros:

Familiar, stayed there numerous times.

Cons:

No lifts for disabled people, not many rooms with walk in showers.

2026-06-18 via Nuitee
T
Tony couple gb
9
Very happy we choose this hotel
Pros:

Lovely hotel with good parking in a great location. we had a lovely stay, the food was excellent, great dinner and breakfast.
The room was well presented and very clean, thank you Zoe, staff were very friendly and helpful.
It was also great value scoring better than hotels we have stayed in costing way more.
Thank you.

Cons:

All good, nothing at all to complain about.

2026-06-16 via Nuitee
A
Andrew couple gb
7
We were fortune to have a good deal but the Hotel is extremely pricey.
Pros:

Room very hot could not control heating
Could not open blind because the window was overlooked by a patio area
No lift!
4 star ? and no lift ?

Cons:

Drinks £ 11 . For one glass of beer!
Room very hot

2026-06-16 via Nuitee
P
Pamela solo_traveller gb
10
Excellent Hotel
Pros:

So beautiful, I loved my stay in this hotel. Room was so clean and comfortable and staff were very helpful. Food excellent, thank you

Cons:

There wasn't anything I didn't like.

2026-06-16 via Nuitee
R
Robert solo_traveller gb
10
No hassle at the Castle
Pros:

The Castle is in an excellent location and has excellent parking facilities.
My room and the service was excellent, with kind staff as usual.

Cons:

Very clean and cosy

2026-06-16 via Nuitee
K
KONSTANTINOS couple gr
8
Μία όμορφη εμπειρία
Pros:

Τέλεια διακοσμημένοι χώροι και δωμάτιο επίσης διακοσμημένο με έμπνευση. Η θέση του καταλύματος εντός των τειχών του Conway castle. Καλό πρωινό.

Cons:

Δεν υπήρχε ψυγείο στο κατάλυμα, ιδίως λαμβανομένου υπόψη του ότι είναι καλοκαίρι

2026-06-15 via Nuitee
A
Andrea couple gb
8
2026-06-13 via Nuitee
M
MALOTA solo_traveller es
10
2026-06-13 via Nuitee
R
Rob solo_traveller us
9
Pros:

Location was awesome, Smack-dab in the center of the walled town. Breakfast options varied nicely with numerous continental and specifically cooked items.. And lots of parking on site

Cons:

Bathroom, especially the shower, was pretty tight, Seemed a bit over priced compared to other lodgings where we stayed at in Wales & Cotswolds during same 3 week vacation.

2026-06-07 via Nuitee
C
Chris couple gb
10
2026-06-06 via Nuitee
S
Stewart solo_traveller gb
8
2 nights in early June
Pros:

The location within the town walls was great.

Cons:

The vehicular access was difficult.

2026-06-06 via Nuitee
J
June extended_group gb
10
Beyond expectations and can’t wait to come back.
Pros:

The room exceeded my expectations. The food was amazing and I loved my old fashioned cocktail from the bar.
Will definitely be back. The staff were amazing and so friendly.

Cons:

Nothing. Everything was taken care of for the bathrobe and slippers in our room, to the bath mats which is something I’ve always had to ask for.

2026-06-05 via Nuitee
A
Angela couple gb
10
Excellent hotel will definitely be back and would recommend it to anyone
Pros:

Right in the centre of Conwy with parking! Can’t be beaten for location and the breakfast and evening meal were excellent

Cons:

Serving staff could have been a little more attentive

2026-06-05 via Nuitee
R
Rodney couple us
9
Probably the best hotel experience of our three week Europe vacation.
Pros:

The large room with the "hidden" Narnia sitting space with view of castle totally enchanted my wife and me. Location was special, being in the center of the small, walled city. Plenty of free parking.

Cons:

Bed was roomy, but a bit stiff for me. No elevator, so being on the top floor may be a challenge for older clients. Food was good and plentiful, but did not fully match the splendor of this hotel. Windows facing the castle needed cleaning.

2026-06-05 via Nuitee
J
Judge Mark Jerome solo_traveller us
10
If you want the best for easy access to downtown and a place filled with ambience and history that seems to have never e
Pros:

Totally historic, classy, elegant and smack in the center of it all. Danny was especially helpful and went out of his ways. Wait staff wonderful too.

Cons:

Not a thing

2026-06-04 via Nuitee
L
Leslie couple us
7
Our stay was very pleasant and well worth the trip north.
Pros:

The food was very good for breakfast and dinner. Our room was comfortable and clean. It was a great location and I would recommend it.

Cons:

I know it's an historic property, but I wish there had been a lift for people with mobility issues.

2026-06-04 via Nuitee