The Castle Hotel, Conwy, North Wales - The Coaching Inn Group

Hotels
8.9 (2291 reviews)
High Street , Conwy , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Delicious food
Cons:
Cleanliness issues
Cold rooms
Heating problems

Categories

Cleanliness
7.79
There were reports of dirty towels and stains on carpets, indicating cleanliness issues.
Service
9.76
Predominantly positive feedback on staff friendliness and attentiveness.
Location
9.3
Multiple reviews praised the fantastic location right in the town center.
Room Quality
8.25
Rooms were described as comfortable and charming, but some issues with temperature were noted.
Amenities
8.78
Amenities like toiletries were appreciated, but some basic provisions were noted as insufficient.
Value for Money
8.74
Overall, guests felt they received good value for their money at this historic hotel.
Food and Beverage
9.29
The food received high praise for quality and presentation.
Overall Experience
9.26
Most reviews reflected a very positive overall experience, with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:49

Property Description

Historic Setting and Elegant Rooms
The Castle Hotel, Conwy, North Wales, housed in a 300-year-old coaching inn, offers elegant bedrooms with period features and modern amenities. Enjoy the charm of the past with the convenience of the present in our beautifully designed rooms.

Dining and Bar Experience
Indulge in a culinary journey at Dawson’s bar, where you can savor local ales, ciders, and cocktails. Start your day right with a delicious cooked breakfast served daily, complemented by continental options. Our food and beverage offerings are designed to delight your taste buds.

Scenic Location and Nearby Attractions
Situated near Conwy Marina and overlooking Conwy Castle, our hotel stands on the site of an ancient abbey, offering picturesque views and a serene ambiance. Explore the beauty of North Wales with Llandudno Golf Club a short drive away and Conwy Castle within walking distance.

Experience the historic charm and modern comforts of The Castle Hotel, Conwy, North Wales. Book your stay now for a memorable getaway.

Important information:

When booking more than 8 rooms, different policies and additional supplements may apply.

Children are allowed on request. Contact property with your requirements. Additional fees apply.

Pets are allowed in the classic rooms on request. Additional fees apply, please contact property in advance to ensure a pet-friendly room is allocated.

The hotel is a popular venue at weekends with various events and can have live music playing until late, they do their best to ensure this is kept to a minimum.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Guest Reviews

8.9
Based on 2291 reviews
Cleanliness: 7.79
Service: 9.76
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 9.26
T
Tracey couple gb
10
2026-08-29 via Nuitee
R
Robyn couple gb
9
Beautiful hotel, excellent central location, will definitely return!
Pros:

Great location
Excellent service, really friendly staff
Lovely warm feel to the building
Beautiful bar

Cons:

To enter the car park it’s abit tight
Limited parking spaces but staff did say that the issue could be solved if I couldn’t park

2026-08-27 via Nuitee
D
Dee couple gb
9
2026-08-27 via Nuitee
W
Watson solo_traveller gb
1
POOR VALUE FOR MONEY L
Pros:

Location

Cons:

We stayed in room 302. The room was tired, the bathroom had a strong smell like the drains, the TV never worked, we reported it to different members of staff and left access to our room but still not working when we left. From past reviews the TV issue is still on going. We requested a call from the manager over a week ago we still haven't received a call. At £159 a night, room only this is very poor value for money.

2026-08-27 via Nuitee
J
Joanne couple gb
8
Very good all round.
Pros:

Very good breakfast, lovely clean well furnished room.
The staff went above and beyond to get food and drinks for us after the restaurant closed.

Cons:

Only to say the bar area looks tired.

2026-08-27 via Nuitee
C
Christopher couple gb
10
2026-08-26 via Nuitee
A
Andreas couple de
8
Charmantes Hotel mitten in Conwy
Pros:

Charmantes Hotel mit historischem Ambiente. Lage mitten in Conwy. Es sind alle Sehenswürdigkeiten und Restaurants zu Fuß erreichbar. Das Personal im hauseigenen Restaurant ist sehr nett. Frühstücksbuffet sehr reichhaltig und kann mit Bestellungen mit ergänzt werden. Parkplätze sind für Hotelgäste gratis.

Cons:

Parkplätze sehr eng und manchmal wird der Parkplatz einfach zugeparkt. Das Hotelpersonal hilft aber immer.

2026-08-26 via Nuitee
S
Sarah solo_traveller gb
9
2026-08-25 via Nuitee
P
Paul solo_traveller fi
9
2026-08-25 via Nuitee
C
Carol couple gb
9
2026-08-24 via Nuitee
L
Lee solo_traveller gb
8
2026-08-24 via Nuitee
M
Miguel family_with_children pt
3
Pros:

Julgo que nos der os piores quartis do hotel.

Cons:

Tudo

2026-08-24 via Nuitee
R
Rachel couple gb
7
Historic place to stay, perfect location.
Pros:

The historic building.
The location right in the centre.
The cleanliness of the room.
The tasty breakfast and very friendly waiting on staff.

Cons:

Tired decor, needs some modernising.
Old carpets need replacing.
Hallway needs a repaint.
Get rid of the shower curtain!

2026-08-24 via Nuitee
C
Claudio family_with_children it
6
Pros:

Accoglienza

Cons:

Camere vecchie e maleodoranti, le moquette e quella sensazione di poco pulito.
Colazione scadente

2026-08-23 via Nuitee
D
Daniel couple gb
10
2026-08-23 via Nuitee
K
Kristin couple de
10
2026-08-22 via Nuitee
S
Stewart couple gb
9
good
Pros:

location/room were really great

Cons:

road noise/too many wet smelly dogs

2026-08-21 via Nuitee
L
Leanne solo_traveller nz
10
2026-08-21 via Nuitee
J
julia solo_traveller gb
7
2026-08-21 via Nuitee
S
Simon couple gb
7
Our room was great and staff were friendly.
Pros:

The room was fantastic.

Cons:

Access to the car park is very very tight for a BMW X5. Nothing to be done but worth letting guests know in advance.

2026-08-21 via Nuitee