Eastin Hotel Penang

Hotels
8.4 (1547 reviews)
1, Solok Bayan Indah, Queensbay , Bayan Lepas , my

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean
Good location
Friendly staff
Comfortable room
Cons:
Stained bed sheets
Delayed service
Air conditioning issues

Categories

Cleanliness
8
While many reviews praised the cleanliness, there were concerns about stained bed sheets and some minor issues.
Service
8.7
Most reviews mention friendly staff and good service, despite some reports of delayed service.
Location
8.8
Guests enjoyed the convenient location near attractions and shopping areas.
Room Quality
8.3
Rooms were generally described as clean and comfortable, although some expressed concerns about small room sizes and maintenance.
Amenities
8.3
Multiple reviews noted good amenities, but some cited minor issues with equipment maintenance.
Value for Money
8.5
Considered good value, especially with the location and overall experience.
Food and Beverage
8.2
Reviews mentioned a decent breakfast selection, but some guests requested more local food options.
Overall Experience
8.4
Guests generally had a positive experience, highlighting comfort and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:14

Property Description

Convenient Location:
Located just 5 km from the Penang International Airport and adjacent to Queensbay Mall.

Modern Amenities:
Enjoy modern rooms with free Wi-Fi, flat-screen TV, minibar, and 24-hour room service. Guests can also relax at the spa or take a swim at the outdoor pool.

Dining Options:
Indulge in international and local cuisines at Swez Brasserie or unwind at the Lobby Lounge with a selection of beverages and pastries.

Book your stay now at Eastin Hotel Penang and experience luxury and convenience at its best.

Important information:

Please present the same credit card used to guarantee your booking when checking in at the hotel.
Smoking/vaping, durians, mangosteens, jackfruit, rambutans and pets are strictly prohibited within the hotel. A penalty of MYR 500 will be imposed for non-compliance.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for MYR 178.20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1547 reviews
Cleanliness: 8
Service: 8.7
Location: 8.8
Room Quality: 8.3
Amenities: 8.3
Value for Money: 8.5
Food and Beverage: 8.2
Overall Experience: 8.4
M
mimi hanim • couple • my
10
2026-06-12 • via Nuitee
K
KONG • family_with_children • my
9
2026-06-12 • via Nuitee
G
Gee Kin • solo_traveller • sg
7
Quiet environment and easy access to large shopping mall
Pros:

Space

Cons:

there was no hot water when i first turned on for shower.
But maintenance service was swift.

2026-06-09 • via Nuitee
J
Joyce • couple • sg
8
Staff is helpful n efficient
Pros:

Close to airport

Cons:

Cleaniness of the toilet can be better

2026-06-07 • via Nuitee
E
Enis • solo_traveller • my
9
2026-06-06 • via Nuitee
A
Ain Ali • family_with_children • my
2
disappointing for the price paid
Pros:

Breakfast - Tasty and full of choices.

Cons:

1) Room - We stayed in 1405, it is a suite. We were happy when we checked in until the next day when my children and husband woke up with plenty of bed bugs bite on their feet. I did not expect this from a suite room.

2) Swimming pool - We did not get towels, husband called for staff to take towel, took the staff more than 20 minutes to come back with limite supply only to be hogged by another family who took 5 towels and another who took the rest. We did not get it eventhough we were the one who called the staff. Staff did not replenish the towels until we were done swimming that we had to ask from the other family to give us one towel.

2026-06-06 • via Nuitee
P
Puan Sri Murnihati • family_with_children • my
10
Percutian ini menjadikan kenangan yang tidak dapat dilupakan. Walaupun percutian ini unplanned.
Pros:

Bilik sangat best. Makanan sedap. Pool best sambil nampak kapal terbang. Anak2 suka.

Cons:

Paip dalam toilet boleh di perbaharui untuk kesesuaian customer Islam.

2026-06-03 • via Nuitee
A
Angelyn • extended_group • my
9
2026-06-03 • via Nuitee
E
Eu • extended_group • my
10
Pros:

this is my number 10 times back to Eastin Penang.
Extremely surprise for me for the hotel breakfast got a lot of
improvement.

Cons:

the location is super good

2026-06-01 • via Nuitee
P
Peng • couple • fr
8
2026-06-01 • via Nuitee
A
Azman • extended_group • my
7
Pros:

Location

Cons:

Tight parking turning radius.

2026-06-01 • via Nuitee
S
SMHH • family_with_children • my
7
Pros:

Good

Cons:

Lighting Swimming pool under maintanance

2026-05-31 • via Nuitee
S
Seok Ling • couple • my
8
Pros:

Friendly customer service

Cons:

Breakfast traffic control was chaotic. No monitoring of number of guests vs number of seats & tables available.

2026-05-31 • via Nuitee
M
Mazlee • couple • my
9
Pleasant and convenient. The staff were all competent
2026-05-29 • via Nuitee
S
Sakib • solo_traveller • au
5
2026-05-23 • via Nuitee
E
Evan • solo_traveller • au
8
2026-05-20 • via Nuitee
L
LITING • solo_traveller • tw
10
2026-05-17 • via Nuitee
S
Shin • solo_traveller • jp
9
2026-05-16 • via Nuitee
C
Charles Baudot • solo_traveller • ca
10
2026-05-16 • via Nuitee
S
Siti Rufina • solo_traveller • my
10
2026-05-14 • via Nuitee