Eastin Hotel Penang

Hotels
8.4 (1564 reviews)
1, Solok Bayan Indah, Queensbay , Bayan Lepas , my

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean
Good location
Friendly staff
Comfortable room
Cons:
Stained bed sheets
Delayed service
Air conditioning issues

Categories

Cleanliness
8
While many reviews praised the cleanliness, there were concerns about stained bed sheets and some minor issues.
Service
8.7
Most reviews mention friendly staff and good service, despite some reports of delayed service.
Location
8.8
Guests enjoyed the convenient location near attractions and shopping areas.
Room Quality
8.3
Rooms were generally described as clean and comfortable, although some expressed concerns about small room sizes and maintenance.
Amenities
8.3
Multiple reviews noted good amenities, but some cited minor issues with equipment maintenance.
Value for Money
8.5
Considered good value, especially with the location and overall experience.
Food and Beverage
8.2
Reviews mentioned a decent breakfast selection, but some guests requested more local food options.
Overall Experience
8.4
Guests generally had a positive experience, highlighting comfort and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:14

Property Description

Convenient Location:
Located just 5 km from the Penang International Airport and adjacent to Queensbay Mall.

Modern Amenities:
Enjoy modern rooms with free Wi-Fi, flat-screen TV, minibar, and 24-hour room service. Guests can also relax at the spa or take a swim at the outdoor pool.

Dining Options:
Indulge in international and local cuisines at Swez Brasserie or unwind at the Lobby Lounge with a selection of beverages and pastries.

Book your stay now at Eastin Hotel Penang and experience luxury and convenience at its best.

Important information:

Please present the same credit card used to guarantee your booking when checking in at the hotel.
Smoking/vaping, durians, mangosteens, jackfruit, rambutans and pets are strictly prohibited within the hotel. A penalty of MYR 500 will be imposed for non-compliance.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for MYR 178.20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1564 reviews
Cleanliness: 8
Service: 8.7
Location: 8.8
Room Quality: 8.3
Amenities: 8.3
Value for Money: 8.5
Food and Beverage: 8.2
Overall Experience: 8.4
M
Marcel • family_with_children • ch
10
2026-07-25 • via Nuitee
M
Masanori • solo_traveller • jp
8
2026-07-24 • via Nuitee
A
Abdul Muhaimin • solo_traveller • my
10
Good
Pros:

Good

2026-07-24 • via Nuitee
Y
Yeldos • solo_traveller • kz
10
2026-07-24 • via Nuitee
B
Boon Khim • family_with_children • us
5
Family stay in Bayan Lepas for work and fun
Pros:

Location was great, right next to Queensbay mall and close to the Bayan Lepas factories

Cons:

Wifi was horrible. First night we were there, couldn't connect to Wifi, was told server need to be rebooted but they could only do it the next morning. Once server was rebooted, we could connect but Wifi speeds was horrible. Enough for regular browsing but not good enough for a teleconference. For a busisness hotel, this was disappointing.

2026-07-22 • via Nuitee
A
aina • couple • my
7
2026-07-22 • via Nuitee
E
Ekkaphol • extended_group • th
5
Pros:

Location

Cons:

Cleaning Bathroom

2026-07-20 • via Nuitee
M
Maleen • extended_group • my
10
Exceptional I want to stay again.
Pros:

Everything

Cons:

N/A

2026-07-19 • via Nuitee
K
Khairool • solo_traveller • my
10
2026-07-18 • via Nuitee
K
Khin Seng • family_with_children • my
9
2026-07-13 • via Nuitee
T
T • solo_traveller • sg
9
2026-07-13 • via Nuitee
H
Hong Min • solo_traveller • tw
8
2026-07-11 • via Nuitee
M
Maliny • couple • my
9
2026-07-07 • via Nuitee
K
kean wei • couple • my
4
2026-07-07 • via Nuitee
M
Mei Chuen • solo_traveller • my
10
Pros:

Quick check-in processed by Ms Czira at Reception.

Pleasant familiar faces, doorman En Izhar and Lim.

Rooms:
Overall, rooms very clean, well-kept, nicely lit.
Bed and pillows very comfortable; comforter provides reasonable warmth.
A/C-good.
Bathroom well-lit with good shower water pressure and temps.
Hand soap, Shower gel, Shampoo, basic toiletries, hair-dryer provided.
Blackout curtains offer 85% blackout.
Has a small, easy-to-use safe; mini fridge; coffee/tea, mugs and kettle.
Open-concept closet w iron and ironing board; laundry bags.
Local and cable channels for TV entertainment.


Nearby Activities:
Queensbay Mall with full-range mall-related amenities, entertainment, activities.

Nearby assortment of shops, eateries n businesses.

Trip to town by ride hailing is 15min on average. Cost depends on peak hour.


Safety:
Room level-specific access


Walkability:
Walking distance to mall and nearby assortment of shops and businesses.


Food and Drinks:
Amazing breakfast spread -- unique options - tau foo fah, snip-and-eat vege bar; honeycomb, soft-serve ice-cream, to name a few.

Friendly staff - Mdm Azura, Mr Stanley and Team.


Noteworthy details:
Pool, Gym, Meeting rooms.

Cons:

Housekeeping missed a few spots, like hair stuck on shower cubicle wall, and tissue paper deep under the sink area.

Mini fridge needs a wipe after each guest.

2026-07-05 • via Nuitee
T
Teik • extended_group • gb
9
Pros:

Comfortable beds, very convenient and next to Queensbay Mall where you can get most things and eateries.

Cons:

None I could think of just now

2026-07-02 • via Nuitee
R
RASENDRAN • solo_traveller • my
10
2026-06-30 • via Nuitee
E
enverm93 • solo_traveller • my
9
2026-06-30 • via Nuitee
S
Shin-Ming • solo_traveller • tw
5
Pros:

The location is very good for shopping and eating, near the Queensbay mall.

Cons:

The air conditioning is too cool for me. Even I told to the counter staff, no one appeared to fix this problem.

2026-06-29 • via Nuitee
S
Shubashini • couple • my
1
Cons:

service of front office

2026-06-29 • via Nuitee