Eastin Hotel Penang

Hotels
8.4 (1597 reviews)
1, Solok Bayan Indah, Queensbay , Bayan Lepas , MY
+60 4-612 1111

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean
Good location
Friendly staff
Comfortable room
Cons:
Stained bed sheets
Delayed service
Air conditioning issues

Categories

Cleanliness
8
While many reviews praised the cleanliness, there were concerns about stained bed sheets and some minor issues.
Service
8.7
Most reviews mention friendly staff and good service, despite some reports of delayed service.
Location
8.8
Guests enjoyed the convenient location near attractions and shopping areas.
Room Quality
8.3
Rooms were generally described as clean and comfortable, although some expressed concerns about small room sizes and maintenance.
Amenities
8.3
Multiple reviews noted good amenities, but some cited minor issues with equipment maintenance.
Value for Money
8.5
Considered good value, especially with the location and overall experience.
Food and Beverage
8.2
Reviews mentioned a decent breakfast selection, but some guests requested more local food options.
Overall Experience
8.4
Guests generally had a positive experience, highlighting comfort and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:14

Property Description

Convenient Location:
Located just 5 km from the Penang International Airport and adjacent to Queensbay Mall.

Modern Amenities:
Enjoy modern rooms with free Wi-Fi, flat-screen TV, minibar, and 24-hour room service. Guests can also relax at the spa or take a swim at the outdoor pool.

Dining Options:
Indulge in international and local cuisines at Swez Brasserie or unwind at the Lobby Lounge with a selection of beverages and pastries.

Book your stay now at Eastin Hotel Penang and experience luxury and convenience at its best.

Important information:

Please present the same credit card used to guarantee your booking when checking in at the hotel.
Smoking/vaping, durians, mangosteens, jackfruit, rambutans and pets are strictly prohibited within the hotel. A penalty of MYR 500 will be imposed for non-compliance.

Please note that the swimming pool may be temporarily inaccessible to guests.
Please note that maintenance work of the swimming will be carried out on 25 August 2026.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

8.4
Based on 1597 reviews
Cleanliness: 8
Service: 8.7
Location: 8.8
Room Quality: 8.3
Amenities: 8.3
Value for Money: 8.5
Food and Beverage: 8.2
Overall Experience: 8.4
G
Ghulam • solo_traveller • om
9
Pros:

Hotel was clean, staff was cooperative, location was pretty good. Oh Yes, Breakfast was delicious.

2026-09-11 • via Nuitee
M
mohd azmi • solo_traveller • my
9
2026-09-10 • via Nuitee
A
Aryani Ahmad Latiffi • family_with_children • my
9
A Good Place To Stay In The Bayan Area.
Pros:

Check-in: Check-in was easy and very smooth, from the counter to the luggage being sent to the room. We arrived late at the hotel and checked in at 10++++ PM.

Room & Amenities: The room was equipped with a comfortable bed and pillows, perfectly sized for a family of four. When we requested extra blankets, the hotel provided us with a portable bed. We were truly impressed by the prompt action and assistance from the hotel staff, and we are very grateful for their help. Thank you so much! :)

Food: During our stay at the hotel, we were grateful that breakfast was included. Most of the food was delicious and served in appropriate portions, so we had no complaints. We especially enjoyed the pastries and breads, as well as the nasi lemak with prawn sambal, the chicken burger, the panini, and the murtabak.

Location: The hotel is conveniently located within walking distance of Queensbay Mall, the largest mall in Penang. It takes about 5 to 7 minutes to reach the mall on foot. Additionally, there are various restaurants, shops, convenience stores, and banks surrounding the hotel.

Cons:

Check-out: Everything went very well during my check-out until I inquired about parking. The response I received from the staff member handling my check-out was unpleasant. When I asked about the parking period after checking out, her reply was unhelpful, and she did so without a smile, showing a doubtful expression. It left me wondering if she was having a bad day or if she simply didn't want to assist me.

Parking area: The parking area layout is quite challenging, making it difficult to park my vehicle. I dislike the design (The old design); manoeuvring is a hassle. Transitioning between levels is especially difficult.

Amenities (Drink in room): Thank you for the complimentary items provided in the room. However, I noticed that there was a can of beer included in the fridge. I recommend ensuring that only appropriate items are placed in the room, taking into account the preferences and sensitivities of your guests. I'm sure the hotel has records of who will be staying in the room prior to check-in, which could help in this regard.

2026-09-08 • via Nuitee
S
Simon • solo_traveller • sg
10
2026-09-07 • via Nuitee
J
Jon Choo • solo_traveller • sg
8
Pleasant and comfortable. Will return to stay for my next business trip to Penang.
Pros:

Complimentary Mini-Bar, good unblock view for my room at the 12th Floor. Free Wifi Signal in the room was strong and stable. Toiletry amenities were provided in the room. Room size was spacious. For the Breakfast provided, its variety was wide ranging.

Cons:

Clothes "Cupboard" was not very big. If a family of three were to stay in that room, the "cupboard" would not be big enough. No drawers located at the "Cupboard" to allow me to put small clothes items.

2026-09-04 • via Nuitee
Y
yuji • extended_group • jp
8
2026-09-03 • via Nuitee
H
Herni • solo_traveller • my
10
Pros:

Everything was perfect..tq for your hospitality & surprises

Cons:

Nope

2026-09-02 • via Nuitee
J
Jane • solo_traveller • au
9
2026-09-01 • via Nuitee
I
Iron Chef • solo_traveller • my
10
2026-08-31 • via Nuitee
E
Eric • solo_traveller • tw
9
2026-08-29 • via Nuitee
Z
ZULAZWER • solo_traveller • my
5
Pros:

Facilities and reception were smooth

Cons:

Parking rather limited and often confusing. Getting out can be dangerous with tight space for big SUV

2026-08-25 • via Nuitee
N
Nina • couple • my
10
Pros:

Sangat2 puas hati, bersih, layanan staff dekat hotel sangat puas hati.. in syaa allah akan repeat lagi

2026-08-25 • via Nuitee
F
Frank • couple • de
8
2026-08-20 • via Nuitee
F
Frank • couple • de
8
2026-08-20 • via Nuitee
C
Chimp • couple • nz
8
2026-08-16 • via Nuitee
N
Nur Sabrina • solo_traveller • sg
9
Overall, it was a good stay
Pros:

The food and the hotel staff.

Cons:

The aircon room temperature was set fixed ; quite cold

2026-08-15 • via Nuitee
S
Sandra • solo_traveller • at
10
2026-08-14 • via Nuitee
N
NAOHIKO • solo_traveller • jp
9
リピート確定
Pros:

朝食、部屋の広さ、立地

Cons:

部屋からの眺め

2026-08-14 • via Nuitee
N
Ng • couple • sg
9
2026-08-14 • via Nuitee
H
HB • solo_traveller • sg
9
Pros:

Great hotel with great location.

Cons:

Hotel rate is on high side.

2026-08-13 • via Nuitee