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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Billiards
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Valet parking
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Hammam
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Parking garage
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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Lockers
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Toilet with grab rails
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Kid-friendly buffet
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Lower bathroom sink
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Higher level toilet
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Pool bar
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Emergency cord in bathroom
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Hot spring bath
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Fruits
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Outdoor fireplace
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Spa/wellness center services
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Fence around pool
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Manicure
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Pedicure
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Hair Salon Services
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Visual aids: Braille
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Auditory guidance
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Themed dinner nights
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Broadcast Live sport events
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Accommodation
The modern and soundproofed rooms at Crowne Plaza New Delhi Okhla offer a tranquil retreat with upscale amenities such as iPod docks, DVD players, and flat-screen TVs. The soothing pastel brown decor creates a serene ambiance, while the private bathrooms feature indulgent bathtubs for relaxation.
Gourmet Dining
Indulge in a culinary journey at the hotel's four restaurants and bars. From the all-day dining experience at Edesia to the exclusive Chinese and Italian delicacies at Chaobella, there is a gastronomic delight for every palate. Don't forget to satisfy your sweet tooth at French Heart - The Pastry Lounge and unwind at the award-winning Copper Bar and Lounge.
Wellness and Convenience
Enhance your stay with a rejuvenating spa session, invigorating workout at the 24-hour fitness centre, or a pampering beauty treatment at the salon. The hotel also offers a business centre, tour desk, and round-the-clock room service for a seamless and convenient experience.
Book your stay at Crowne Plaza New Delhi Okhla for a blend of luxury, gastronomy, and relaxation.
Guests are required to show a photo identification upon check-in. For Indian nationals, this means a Driving license, Aadhar Card or any Government approved ID. PAN cards are not accepted. All foreign nationals are required to provide a valid passport and visa.
- Outside food and liquor is strictly prohibited in the hotel premises.
- The Swimming Pool shall remain closed from 10th January 2026 - 9th February 2025.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
One thing that we feel not good is that when we request them to bring us taxi, the hotel cost is almost three times of what the any taxi charges. This is totally unfair and seems to grab advantage for visitors or new comers. For example, yesterday we asked the reception for taxi to go to mall and told us fee us 2,500 rupees. We then go out of hotel and we requested taxi driver found at the gate and took us with only 700 rupees. I think the hotel should not be greedy in taking money from visitors taking the strangers limitation of not knowing the country.
Except my above comment, all service quality and others are quite good.
Great food and service! Especially Gita was exceptional in his service!
Rooms very clean. Ambience is amazing. Great job Mukul keep up the good work.
We had a wonderful stay at Crowne Plaza. This was a sensitive time for us as my husband was admitted to Apollo Hospital, but the hotel provided immense comfort. A special thanks to Ankit from the housekeeping team; his services were outstanding, and he is incredibly friendly and helpful. The restaurant deserves a special mention as well—the Indian food was absolutely delicious and full of flavor. The dish presentation and the overall restaurant team were also excellent. Thank you, Crowne Plaza and Ankit, for the great hospitality!
Best service from mr rahul kumar
He is very professional in his work
Dear Management,
I checked into your hotel yesterday with high expectations. Unfortunately, my experience has been disappointing from the moment I arrived.
The check-in experience at the front desk was extremely unprofessional. The associate who attended to me appeared completely uninterested in his role, displayed a lack of attentiveness, and maintained almost no communication throughout the process. No information regarding the hotel’s facilities or services was shared with me, including restaurant operating hours, pool timings, or any other essential details that guests are normally informed about during check-in.
Additionally, upon entering the hotel with my wife, I asked a member of your team whether a Blinkit delivery could be sent directly to my room. I was clearly informed that it would not be an issue. However, once the order arrived, I was repeatedly and rather rudely instructed by multiple staff members—including security personnel and front desk associates—to come down and collect the parcel myself. This was completely contradictory to the information provided earlier.
The matter remained unresolved for nearly 20 minutes and was only addressed after it was escalated to the Duty Manager, following which the parcel was finally delivered to my room.
I find it extremely disappointing that such inconsistent communication and poor guest handling exist within an IHG-branded hotel. Hospitality is built on professionalism, consistency, and guest satisfaction, and unfortunately, none of these were reflected during my stay.
As a Gold Elite Marriott member who travels frequently and has experienced hospitality across numerous premium hotels, I found this experience far below the standards expected from an international hotel brand. Based on my experience, I would be unable to recommend this property to others, and I sincerely hope the management takes this feedback seriously by providing the necessary training and guidance to the team to prevent similar incidents in the future.
Regards,
**Sourav**
**Gold Elite Marriott Member**
I had a wonderful stay, and Priya from the housekeeping team did an excellent job. She was polite, friendly, and very attentive to detail. My room was always spotless, well-organized, and refreshed on time. Her dedication and professionalism made my stay even more comfortable. Thank you, Priya, for your outstanding service! 💖💖
Had a very good experience with Crown Plaza. . Mr. Abhay, Ms. Sonia & Mr. Deepak they are very humble and had a gave us memorable Gesture. Felt very comfortable there. Highly recommended for business and family trip and have a taste of the foods.
The experience was great at Crown plaza hotel Okhla vihar.
Excellent service by Mr. Abhay in Edesia
amazing experience during our stay. very attentive to detail to make sure our stay was comfortable. Abhay and Zaira at the restaurant were very attentive to us and my elderly grandparents
All good
it was completely great and meet all expectations. It gives me all kind of meals, so I don't have to buy it somewhere else.
Possibility to stay in the same place where we deliver the event - it gave me possibility to control preparations better
Customer facing staff
Maintenance pb and no noise insulation so impossible to sleep in room during night
Great experience I love chapbella food here front desk is amazing
Great experience and really good food as well. Abhay was really helpful as well
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