Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Cons:
Room size may be small for some
Breakfast options could vary more

Categories

Cleanliness
9.15
Reviews indicate that the hotel was clean and well-maintained.
Service
9.65
Guests highlighted excellent customer service and patient staff.
Location
9.15
The hotel is conveniently located near the train station and local stores.
Room Quality
8.65
Rooms were generally clean and comfortable, with varying opinions on size.
Amenities
9.15
Amenities were appreciated, including the gym and relaxation rooms.
Value for Money
9.15
Overall value for the quality offered was positively noted.
Food and Beverage
8.65
Breakfast was noted as delicious, though preferences varied.
Overall Experience
9.25
Guests reported a magical and luxurious stay, highly recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:49

Property Description

Japanese Traditional Design and Courtyard
Hotel Niwa offers an elegant accommodation with touches of Japanese traditional design, including a Japanese-style courtyard. Bright light filters through paper sliding screens in the modern rooms, creating a serene atmosphere.

On-Site Dining and Relaxation Lounge
Indulge in delicious Japanese kaiseki meals at Yukuri or enjoy casual French delicacies at Dining Lieu. The hotel also features a Relaxation Lounge with massage chairs, perfect for unwinding after a day of exploring the city.

Convenient Amenities and Location
Guests can take advantage of the free WiFi, fitness centre, and 24-hour business centre. With its proximity to JR Suidobashi Station and Jimbocho Subway Station, Hotel Niwa Tokyo is the ideal base for your Tokyo adventures.

Book now to experience the perfect blend of Japanese tradition and modern comfort at Hotel Niwa Tokyo!

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.1
Based on 3133 reviews
Cleanliness: 9.15
Service: 9.65
Location: 9.15
Room Quality: 8.65
Amenities: 9.15
Value for Money: 9.15
Food and Beverage: 8.65
Overall Experience: 9.25
N
Natalia • solo_traveller • es
9
Pros:

Hotel en un barrio tranquilo de Tokio, ideal para desconectar después de un día de turismo ajetreado. La estación de Suidobashi está muy cerca a pie, y desde ahí te mueves a donde quieres. El desayuno muy bueno.

2026-07-25 • via Nuitee
S
Stephen • solo_traveller • us
9
2026-07-24 • via Nuitee
I
Iñigo • solo_traveller • es
10
Pros:

Hotel Niwa Tokyo
Nuestra estancia en este hotel fue inolvidable, ya que celebrábamos nuestra luna de miel. Todo fue de 10 de principio a fin: el personal fue atento, amable y muy profesional, cuidando cada detalle para hacer nuestra experiencia aún más especial.
La habitación era espectacular, impecablemente limpia, con una cama comodísima y una tranquilidad absoluta. Las instalaciones del hotel son magníficas, los amenities excelentes y el precioso jardín que rodea al hotel aporta un encanto único.
Sin duda, un lugar perfecto para una ocasión tan especial. Nos llevamos un recuerdo maravilloso y volveríamos sin dudarlo.

2026-07-23 • via Nuitee
J
Juliette • couple • fr
7
Bien
Pros:

Un accueil très sympathique et un hôtel bien décoré. La salle de relaxation et de sport est très agréable.

2026-07-23 • via Nuitee
A
Amishi • family_with_children • us
6
Pros:

Zen garden pretty

Cons:

Expensive for what you get

2026-07-23 • via Nuitee
H
HEEWHA • extended_group • kr
7
2026-07-22 • via Nuitee
N
Norah • solo_traveller • au
5
Incompetent & Condescending Receptionists, Poor Hygiene
Pros:

The view, the facilities, the interior design, room coffee & tea was nice.

Cons:

Receptionists were condescending, making an effort to intentionally not help, with facial expressions that read as contempt for guests. It doesn't look like a cultural difference, it looks like genuine arrogance, as if landing a job at this hotel was some hard-won career achievement that puts them above the guests they're hired to help. They respond to FAQ questions with visible rejection, as if a helpful, or even just diplomatic, answer from the hotel's own front-of-house staff is a foreign concept.
After a long walk from the station, in the heat, carrying a bag and steering large luggage on a slope, I asked if help getting it to the room was possible. Instead of something like "Sorry, we don't offer that, but the lifts make it easy," she responded with open disgust: "You can take it with the lift to your room yourself." Maybe she assumed I expected her to personally carry it? It's not unusual for a hotel this large and expensive to have staff who handle that. Rather than handling this intelligently, she masked her lack of skill by talking down to me as if I was being unreasonable.
The bathroom had disgusting pink mold in multiple places, worse than the photo shows, and not rust, but bacteria from poor hygiene. The sink was dirty, coated in an oily film that showed no sign of ever being scrubbed.
Quilts were equally disgusting, the cotton filling had separated into loose, floating chunks inside the fabric, felt disgusting to sleep under.
I asked if the beds could be separated. Staff said to wait until cleaning staff came tomorrow to move them, when I asked if I could just do it myself, they still insisted it was impossible and I had to wait. Once in the room, the beds had wheels and moved easily. The carpet had stains & unvacuumed.
Completely incompetent, both in communication and in basic problem-solving.

2026-07-22 • via Nuitee
P
Peter • couple • de
8
Gutes Hotel mit sehr guter Lage.
Pros:

Gute Lage, in der Nähe der U-Bahn. Viele Einkaufsmöglichkeiten in der Nähe. Schöne Aufenthaltsbereiche und gute Ausstattung zum waschen und bügeln.

Cons:

Wir hatten ein Zimmer mit zwei Betten gebucht, mussten jedoch immer entweder über das Nachbarbett ins Bett an der Wand oder übers Fußende. Kaum Möglichkeiten etwas zu verstauen.

2026-07-22 • via Nuitee
H
HIROKO • family_with_children • jp
10
素晴らしい
Pros:

スタッフの皆さんがとても親切丁寧、笑顔で接客していただきました。
コーヒーをこぼしてしまっても（本当に申し訳ありませんでした。）嫌な顔一つせず、こちらの火傷の有無や洋服の汚れを気遣ってくださり、素晴らしいホスピタリティでした。
特に、ベテランのスタッフの方は皆、素晴らしい接客でした。
夕食、朝食共にホテルのレストランでしたが、とても美味しく、接客も素晴らしかったです。
交通アクセスもよく、ゆっくり素敵な時間を過ごすことができました。

2026-07-21 • via Nuitee
ナオコさん • solo_traveller • jp
8
Pros:

お部屋が清潔で良かったです。夕食に和食処を利用しましたが、いつも通り美味しかったです。

Cons:

特にありません

2026-07-21 • via Nuitee
Y
Yuki • couple • jp
10
最高！
Pros:

外観がとてもきれいで、アメニティがOSAJIなのも良かったです！朝食もとてもおいしかったです！

Cons:

特にありません。

2026-07-21 • via Nuitee
B
Benedikt • couple • ch
10
2026-07-21 • via Nuitee
G
GUOFENG • couple • cn
10
2026-07-21 • via Nuitee
M
Martina • couple • cz
10
2026-07-21 • via Nuitee
L
Lim • solo_traveller • au
5
average . i wouldn’t comeback again
Pros:

quiet

Cons:

staffs and policy of the hotel is silly.

2026-07-20 • via Nuitee
N
Nikol • solo_traveller • al
10
2026-07-20 • via Nuitee
S
Simon • couple • gb
6
2026-07-19 • via Nuitee
S
Shankar • family_with_children • us
7
A nice modern hotel in a good location.
Pros:

Location was great. Hotel was good for the price.

Cons:

the price was high.
if you want the traditional breakfast, you must be in line at the start of breakfast time. The Hotel prepares a limited of of traditional breakfasts.

2026-07-19 • via Nuitee
A
Alex • solo_traveller • au
9
Pros:

breakfast was very good

Cons:

room was quite small

2026-07-19 • via Nuitee
G
Greg • solo_traveller • au
10
Beautiful location, wonderful staff, can't wait to stay again.
Pros:

Breakfast was delicious.

Cons:

Location was a little tricky to get to and from with luggage but no fault of the hotel. The staff actually went out of their way to help, including offering to store luggage with ease both prior to check-in and post check-out.

2026-07-19 • via Nuitee