Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Slow check-in process
Issues with room service

Categories

Cleanliness
8.46
A couple of reviews mentioned issues with room service and a noisy environment.
Service
9.43
Concierge was mentioned positively for being helpful, while check-in staff could improve.
Location
9.97
Best location in the heart of the city, praised for accessibility and nearby amenities.
Room Quality
8.42
Temperature control issues noted, but overall room comfort was satisfactory.
Amenities
8.95
Facilities were generally satisfactory, although room service had a negative incident.
Value for Money
8.91
Some concerns about room rates, but location adds significant value.
Food and Beverage
8.46
Negative experience with room service food but positive feedback on dining overall.
Overall Experience
9.43
Many positive comments about the overall stay despite a few concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:27

Property Description

Luxurious Renovation and Convenient Services

Sheraton Guangzhou Hotel invites you to experience its contemporary aesthetics and community ambience following a recent extensive renovation. Benefit from a complimentary shuttle service to the Canton Fair Complex during the fair period, along with easy access to the overseas buyers' registration counter in the lobby.

Prime Location and Accessible Transportation

Located in the heart of Guangzhou Tianhe Central District, the hotel offers proximity to premium shopping malls and key transportation hubs. With the intersection of two major metro lines at your doorstep, traveling to the airport or around the city is a breeze.

Relaxation and Culinary Delights

Indulge in city views from rooms with floor-to-ceiling windows and Sheraton Sweet Sleeper® Beds. Unwind at Shine Spa, stay active at the gym or outdoor pool, and savor Chinese, Italian, and international cuisine at the hotel's various restaurants.

Book now to elevate your stay at Sheraton Guangzhou Hotel!

Important information:

All breakfast included rates include 1 - 2 daily breakfast buffet, depending on single or double occupancy. Extra breakfast buffet will be charged with an additional fee.

The property offers free shuttle service between Canton Fair Complex during Canton Fair period. Please kindly contact the property for more detail.

Please note that meal price will be calculated according to children’s heights if guests couldn’t provide the proof of age:
-children price applies for any child between 1.2-4.6 feet;
-meals are free of charge for any child under 3.9 feet accompanied by an adult;
-adult price applies for child above 4.6 feet.

Please note that the accommodations deposit will be applied upon check-in and refunded to the payment account upon check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAN

Location

Guest Reviews

9
Based on 1929 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.97
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
S
Suzanne • solo_traveller • nl
7
Prima hotel op prachtige lokatie met fantastisch ontbijt.
Pros:

Het is een mooi, schoon en comfortabel hotel. Ontbijt is zeer uitgebreid en niet belachelijk druk of rumoerig. Maar ik vond het ook een beetje een afstandelijk hotel, geen cozy hotel. Personeel was zeer vriendelijk, maar gereserveerd. Ik ga normaal altijd naar Sofitel en vind dat toch net iets gezelliger. Ligging van Sheraton is daarintegen weer fijner, direct aan de shoppingmall.

Cons:

iets minder stijf, iets gezelliger? Kamer is ook erg mooi maar totaal geen sfeer.

2026-09-19 • via Nuitee
A
Abdulrahman • couple • sa
10
2026-09-18 • via Nuitee
K
Kamo • couple • ru
10
2026-09-18 • via Nuitee
A
Abdulwahab • extended_group • kw
9
A very enjoyable stay with excellent service, especially from Dylon and Ricardo at the Concierge, despite a disappointin
Pros:

The hotel was very comfortable and overall we had a great stay. The room service was excellent, responsive and professional. A special thank you to Dylon and Ricardo at the Concierge. They were extremely helpful, friendly and always had a great attitude. Whatever we needed, they were happy to assist us with recommendations, transportation, directions and anything else. The manager at reception was also very helpful when I had an issue with my original room and quickly arranged another room for me.

Cons:

Unfortunately, our experience on Thursday morning, September 10, 2026 was disappointing due to the attitude and lack of assistance from the receptionist, Tracy. We had three rooms, but she assigned each of us to a different floor and was not helpful when we asked if we could be placed closer together.

My original room also had an unpleasant smell. When I went back to Tracy and explained the issue, she told me that this was the only option available and did not offer any further assistance. I then requested to speak with the manager, who was extremely professional and helpful. He handled the situation very well and arranged a different room for me.

2026-09-17 • via Nuitee
R
Ruslan • couple • kz
10
2026-09-17 • via Nuitee
D
Devan • solo_traveller • za
10
2026-09-16 • via Nuitee
S
Shufeng • solo_traveller • de
10
2026-09-14 • via Nuitee
N
Naor • couple • il
10
Pros:

מקום מאוד מרכזי
מלון נקי ומסודר
חדרים גדולים
שירות של כל אנשי הצוות מעל המצופה
אוכל בלובי מאוד טעים
ארוחת בוקר עשירה ומגוונת

2026-09-14 • via Nuitee
N
Natalia • solo_traveller • au
10
2026-09-14 • via Nuitee
N
Naji • solo_traveller • us
7
Pros:

Location. It is connected to a mall and for shopping lovers. It’s a best choice. There is a lot of shopping mall and markets around.

Cons:

There is some maintenance maintenance going on on higher floor. You cannot have a quiet coffee time or even reading book specially in mornings.

2026-09-14 • via Nuitee
P
Phil • solo_traveller • au
10
2026-09-13 • via Nuitee
K
Kostas Batsios • extended_group • gr
8
2026-09-11 • via Nuitee
J
Jordi • family_with_children • es
9
2026-09-11 • via Nuitee
D
Devan • solo_traveller • za
10
Pros:

Excellent service ,clean rooms
Friendly and helpful staff
Home away from Home
Excellent place !!!!Highly Recommended

Cons:

Nothing everything was perfect

2026-09-11 • via Nuitee
P
Phil • solo_traveller • au
10
2026-09-10 • via Nuitee
K
Kah Wou • extended_group • my
8
I’m a repeat customer so that’s sums up all .
Pros:

Location , cleanliness and comfort

Cons:

The pillow is too soft and makes my neck ache

2026-09-10 • via Nuitee
卉華 • couple • hk
7
2026-09-09 • via Nuitee
D
DenKik • family_with_children • ru
9
Pros:

Отличный отель с удобным расположением! Потрясающий вид на город! Очень красивые, чистые номера с белоснежным, приятно пахнущим бельем. Вкусный и довольно разнообразный завтрак.

Cons:

Машина для обмена валюты возле рецепшн с трудом принимает даже новые банкноты

2026-09-09 • via Nuitee
M
Maxim • solo_traveller • ru
10
Идеальный отель в Гуанчжоу
Pros:

Идеальный отель в бизнес-районе Тяньше. Отличный персонал отеля, апгрейдили номер на люкс на 27 этаже. Очень вкусные завтраки, в, каком то смысле идеальные. Приехали на ночь, остались на 2. Без раздумий забронировали снова перед вылетом 2 ночи. Вечером пришли в номер, а нас ждал вкуснейший торт на мой день рождения! Также есть хороший бассейн, что добавило комфорта и удовольствия от пребывания

2026-09-08 • via Nuitee
N
Nurlybek • extended_group • kz
7
2026-09-07 • via Nuitee