Hyatt House Charlotte Center City

Hotels
•
Hyatt House
8.8 (1886 reviews)
435 East Trade Street , Charlotte , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
High parking costs
Cleanliness issues
Expensive drinks

Categories

Cleanliness
7.91
The cleanliness of the hotel room was noted as average with some pieces of trash remaining.
Service
9.38
The staff was friendly and accommodating, especially with the room upgrade issue.
Location
9.42
The hotel is conveniently located near the Spectrum Center and main attractions.
Room Quality
8.37
Rooms were comfortable but there were comments about needing upgrades for mattresses.
Amenities
8.9
Amenities like the small kitchen area and breakfast were appreciated; however, parking was expensive.
Value for Money
8.36
Some mentioned the cost of drinks and parking as being high for the quality received.
Food and Beverage
8.91
Breakfast was described as fresh, contributing positively to the stay.
Overall Experience
9.18
Overall stay was good with some inconveniences that were resolved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:56

Property Description

Luxurious Amenities and Convenient Features
Indulge in the comfort of a flat-screen cable TV, iPod docking station, and kitchenette in every room. Enjoy the convenience of a fitness center, 24-hour mini-market, and room service at your fingertips.

Central Location
Located next to Time Warner Cable Arena, explore nearby attractions like Blumenthal Performing Arts Center and Levine Museum of the New South within minutes on foot.

Business and Leisure Blend
With a business center, free Wi-Fi, and daily maid service, seamlessly transition between work and play during your stay.

Experience the best of Charlotte at Hyatt House - book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 42 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1886 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.91
Overall Experience: 9.18
A
Aaliyah • solo_traveller • us
8
2026-06-13 • via Nuitee
B
Bradey • couple • us
5
2026-06-13 • via Nuitee
C
Corinna • couple • us
10
2026-06-13 • via Nuitee
B
Brittany • family_with_children • us
9
Great location, excellent customer service, and a comfortable stay. I would definitely choose this property again.
Pros:

The property’s location was perfect for my trip. I was in town for a concert, and the close proximity to the Spectrum Center made getting to and from the event extremely convenient. The hotel was clean, well-maintained, and close to restaurants and attractions. I was pleasantly surprised with a room upgrade upon arrival, and the valet service was seamless.

Cons:

The only issue I experienced was that the air conditioning in our suite was not working properly. Maintenance did not respond as quickly as expected. However, the front desk staff was very empathetic, professional, and worked to make the situation right, which I greatly appreciated.

2026-06-12 • via Nuitee
M
mcfadden • solo_traveller • us
8
Pros:

I liked that I was minutes from mostly everywhere I wanted to go.

Cons:

The valet parking

2026-06-12 • via Nuitee
L
Laila • extended_group • us
10
2026-06-12 • via Nuitee
J
Jennifer • couple • us
7
Cons:

The bathroom floor felt sticky, but everything else in the room was clean. The area is just rough now, very close to the bus station and honestly we didn’t feel too safe walking around.

2026-06-12 • via Nuitee
J
Jennifer • couple • us
5
Stay would’ve been above average if I had received the room requested and confirmed
Pros:

Hotel seemed fine though hot in the lobby bar area

Cons:

I paid and was confirmed for a room with two queen beds and was advised upon arrival. They only had room rooms with a king and pullout sofa. That means one person in our party had to make their own bed on a sofa bed and sleep terribly. Would not say at this location again for this reason. They know how many rooms with double queens they have; over booking should be a non-issue.

2026-06-11 • via Nuitee
S
Shawntae • couple • us
3
Pros:

proximity to restaurants and events

Cons:

the a/c was out downstairs and it was hot in the hotel lobby. The room was old and out dated, the water didnt get hot enough, the mattress was old and tattered

2026-06-11 • via Nuitee
L
Lorichon • solo_traveller • us
10
Pros:

Great staff very friendly and informative.

Cons:

Nothing

2026-06-11 • via Nuitee
L
Lisa Fischetto • solo_traveller • us
10
2026-06-09 • via Nuitee
D
Daniela • solo_traveller • co
7
Pros:

It is well located

Cons:

The service of the front office could be better

2026-06-09 • via Nuitee
D
Devin • couple • us
10
Excellent. Would 100% return.
Pros:

Everything. Great staff, location, facilities.

Cons:

Nothing

2026-06-09 • via Nuitee
S
Schmidgall • family_with_children • us
1
2026-06-08 • via Nuitee
J
Jolie • couple • us
10
Great location when you want to stay downtown. Yummy breakfast with some of the best breakfast staff around!
Pros:

Great location, close to everything

Cons:

Parking was a little steep

2026-06-08 • via Nuitee
T
Thomas • couple • us
7
Overall great location but overpriced for the quality
Pros:

The staff were friendly and the location was excellent. We were in the heart of uptown so everything was in walking distance or short drive.

Cons:

The fact that the property’s room are old and out dated. Baseboards coming apart, older model tv’s so no app options, electrical box in room. Half the power in the room went out so had to reset the electrical panel. Parking was $55 per day.

2026-06-08 • via Nuitee
L
Lauren • family_with_children • us
9
Pros:

Friendly staff and valet, good buffet style breakfast with many options.

Cons:

The pool was a little small, we had 2 boys who wanted to swim but there was a lot of people sitting around the edge and it smelled like weed.

2026-06-08 • via Nuitee
S
Stanley • solo_traveller • us
7
Pros:

Closeness to the arena

Cons:

Elevator went out for about an hour. Hsd to walk up and down 9 flts.of stairs. Friendliness&Hospitality non exsistent.

2026-06-06 • via Nuitee
K
Katrina • couple • us
10
2026-06-06 • via Nuitee
L
Latonya • extended_group • ae
10
Great
Pros:

I loved everything except that I was overcharged for parking and had to call to get the charges reversed.

Cons:

I loved everything except that I was overcharged for parking and had to call to get the charges reversed.

2026-06-06 • via Nuitee