Hyatt House Charlotte Center City

Hotels
•
Hyatt House
8.8 (2008 reviews)
435 East Trade Street , Charlotte , US
+1 704-373-9700

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
High parking costs
Cleanliness issues
Expensive drinks

Categories

Cleanliness
7.91
The cleanliness of the hotel room was noted as average with some pieces of trash remaining.
Service
9.38
The staff was friendly and accommodating, especially with the room upgrade issue.
Location
9.42
The hotel is conveniently located near the Spectrum Center and main attractions.
Room Quality
8.37
Rooms were comfortable but there were comments about needing upgrades for mattresses.
Amenities
8.9
Amenities like the small kitchen area and breakfast were appreciated; however, parking was expensive.
Value for Money
8.36
Some mentioned the cost of drinks and parking as being high for the quality received.
Food and Beverage
8.91
Breakfast was described as fresh, contributing positively to the stay.
Overall Experience
9.18
Overall stay was good with some inconveniences that were resolved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:56

Property Description

Luxurious Amenities and Convenient Features
Indulge in the comfort of a flat-screen cable TV, iPod docking station, and kitchenette in every room. Enjoy the convenience of a fitness center, 24-hour mini-market, and room service at your fingertips.

Central Location
Located next to Time Warner Cable Arena, explore nearby attractions like Blumenthal Performing Arts Center and Levine Museum of the New South within minutes on foot.

Business and Leisure Blend
With a business center, free Wi-Fi, and daily maid service, seamlessly transition between work and play during your stay.

Experience the best of Charlotte at Hyatt House - book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.8
Based on 2008 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.91
Overall Experience: 9.18
M
Michael • solo_traveller • gb
10
Pros:

Staff very welcoming to international travellers

Cons:

Nothing

2026-10-30 • via Nuitee
Y
Yongama • couple • za
6
The elevator was not working and there was a game in town back to back. We had to wait in line for tge elevator
Pros:

Front office staff

Cons:

House keeper staff

2026-10-30 • via Nuitee
T
Tessa • couple • nl
8
Een mooie, nette kamer voor een overnachting in Charlotte!
Pros:

Het was een mooie, grote kamer op een perfecte locatie in de stad, langs het Stadion!

Cons:

Er zaten diepe kuilen in het bed omdat er al zoveel mensen op hebben gelegen waardoor het niet lekker lag.

2026-10-30 • via Nuitee
K
Kelsey • couple • us
10
2026-10-29 • via Nuitee
M
Mark & Wendy • extended_group • nz
10
2026-10-29 • via Nuitee
A
Adan • solo_traveller • us
10
2026-10-28 • via Nuitee
D
Daniel • couple • us
7
Nice stay.
Pros:

Location was great and walking to restaurants was easy.

Cons:

The bathroom shower could have been better. The night bartender was a tad rude to my husband.

2026-10-26 • via Nuitee
J
Jennifer • family_with_children • us
4
Get more elevators that work!
Pros:

The location was perfect as it was right next to the stadium. The staff was very nice. The items we needed were mostly there.

Cons:

Had to ask for port a crib even though they had said they would provide one. We were missing a towel set. The breakfast was very lacking. The worst part was only one working elevator. I ended up having to carry two kids plus a diaper bag down 9 flights of stairs after waiting over 25 mins for an elevator.

2026-10-26 • via Nuitee
B
Bess • couple • us
4
2026-10-25 • via Nuitee
K
Khari • couple • us
7
Overall good experience and location. Friendly staff. Just didn’t like having to pay for valet with.
Pros:

Everything I needed was accommodated in a timely manner.

Cons:

Did not know I would be forced into valet parking. If I ever come back here I’ll be sure NOT to turn into the hotel and just park somewhere else or take an uber up there. Rather than being given no choice to pay $155 for valet I didn’t ask for.

2026-10-25 • via Nuitee
P
Patricia • family_with_children • us
10
Excellent customer service
Pros:

The front reception was the best ever. So helpful and cordial.

2026-10-22 • via Nuitee
J
Jessica • family_with_children • us
8
Pros:

Location, friendly staff

Cons:

Hot water didn’t work, one elevator didn’t work resulting in long wait times

2026-10-22 • via Nuitee
C
Cassandra • couple • us
4
Great location, horrible everything else.
Pros:

Great location. Close proximity to concert venue.

Cons:

Only one elevator was working, so it took a very, very long time to go anywhere. While we used the stairs to save time, this was impossible when checking out with a child and wheeled luggage. It took us nearly 30 minutes to get from our floor to the lobby and we nearly lost our ride because of it. The bed was extremely uncomfortable and lumpy/old. The breakfast was horrible. No hot food (although this was included in the description on the hotel’s website) - the fruit was mushy, the hard boiled eggs were so overcooked that they were inedible, and the selection of other items was practically non-existent. For nearly $300 a night, I expected much, much more. While I understand that things happen, we were not informed of any of this before arriving at the property. Had we known, we would have made different choices about quite a few things. I will not stay at a Hyatt property again because of this experience.

2026-10-21 • via Nuitee
S
Sharon • couple • us
10
Short stay for concert and location was perfect.
Pros:

Location, room size, breakfast, and staff

Cons:

Bathroom appears to need a good steam cleaning along the baseboard/tile connection and hard cleaning.

2026-10-20 • via Nuitee
J
Jose • couple • us
10
2026-10-20 • via Nuitee
K
Kathleen • family_with_children • us
8
Short and sweet
Pros:

Breakfast was good

Cons:

Expensive

2026-10-20 • via Nuitee
B
Betty • family_with_children • us
7
2026-10-19 • via Nuitee
A
Annette • couple • us
9
2026-10-19 • via Nuitee
N
Noam • solo_traveller • de
8
Was nice!
Pros:

The room and the location were perfect.

Cons:

Breakfast was too oily and no veggies

2026-10-18 • via Nuitee
S
Stacie • family_with_children • us
6
Not a bad stay if you’re having an event at the spectrum center but an expensive one.
Pros:

The breakfast was a good quality and great variety. I enjoyed the walking distance to the spectrum center.

Cons:

I feel like they could update their facility. The hallways have wrinkled carpets that could be a trip hazard. Each bed only has three pillows. The bathroom needs updating. However, some people may enjoy having a bathtub and that’s OK. Maybe that is a bonus for some travelers I didn’t enjoy paying $57 to have my car parked in a hotel that I’m staying at. When asked about what parking is free, the valet attendance pointed me in a direction that seemed far away and unsafe. Maybe they could work on a different pricing system. My car was there less than 12 hours.

2026-10-18 • via Nuitee