Hyatt House Charlotte Center City

Hotels
•
Hyatt House
8.8 (1935 reviews)
435 East Trade Street , Charlotte , us
+1 704-373-9700

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
High parking costs
Cleanliness issues
Expensive drinks

Categories

Cleanliness
7.91
The cleanliness of the hotel room was noted as average with some pieces of trash remaining.
Service
9.38
The staff was friendly and accommodating, especially with the room upgrade issue.
Location
9.42
The hotel is conveniently located near the Spectrum Center and main attractions.
Room Quality
8.37
Rooms were comfortable but there were comments about needing upgrades for mattresses.
Amenities
8.9
Amenities like the small kitchen area and breakfast were appreciated; however, parking was expensive.
Value for Money
8.36
Some mentioned the cost of drinks and parking as being high for the quality received.
Food and Beverage
8.91
Breakfast was described as fresh, contributing positively to the stay.
Overall Experience
9.18
Overall stay was good with some inconveniences that were resolved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:56

Property Description

Luxurious Amenities and Convenient Features
Indulge in the comfort of a flat-screen cable TV, iPod docking station, and kitchenette in every room. Enjoy the convenience of a fitness center, 24-hour mini-market, and room service at your fingertips.

Central Location
Located next to Time Warner Cable Arena, explore nearby attractions like Blumenthal Performing Arts Center and Levine Museum of the New South within minutes on foot.

Business and Leisure Blend
With a business center, free Wi-Fi, and daily maid service, seamlessly transition between work and play during your stay.

Experience the best of Charlotte at Hyatt House - book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 42 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.8
Based on 1935 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.91
Overall Experience: 9.18
T
Talishia • family_with_children • us
1
Pros:

The location.

Cons:

This was a big weekend for the city! A major concert that sold out for 2 nights. All hotels were also sold out months ago. This hotel had one elevator working for THIS MANY PEOPLE. It was absurd, caused delay, and uncomfortability. I didn't want to leave my room for all the extended wait times at the hotel.

2026-07-22 • via Nuitee
R
Ronika • solo_traveller • us
8
Pros:

The location waa great, situated in Uptown Charlotte, close to restaurants and within walking distance to venue for concert.

2026-07-22 • via Nuitee
A
Austin • couple • us
10
2026-07-21 • via Nuitee
C
Cox • couple • us
10
Excellent
Pros:

It was accommodating and close to a lot of things. Walking distance

Cons:

The $55 parking wasn’t disclosed until we arrived. But it was waved by the hotel front desk agent.

2026-07-20 • via Nuitee
D
Denise • couple • us
5
Please be prepared for major events
Pros:

Location and bat

Cons:

Arrived at 415 pm to check in, I was told it was going to be 20 min wait because the room will still be cleaned. At 630 pm I had to follow up with front desk to be told the room still was not ready. I told her unacceptable and then she checked and a room was available. This delay caused our delay to the event we were attending and when asked about what was being don’t to rectify this situation the assistant mgr did nothing. Also our pillow cases were dirty

2026-07-20 • via Nuitee
A
Angel • extended_group • us
9
Pros:

Breakfast and location was excellent.

Cons:

Elevator was down the first day.

2026-07-20 • via Nuitee
J
Justice • couple • us
6
2026-07-20 • via Nuitee
K
Khia • solo_traveller • us
1
Cons:

Roaches

2026-07-20 • via Nuitee
R
Raymond • couple • us
9
2026-07-20 • via Nuitee
J
Jenise • couple • us
9
Overall it was a great stay
Pros:

The location, clean, friendly staff

Cons:

How much parking was

2026-07-18 • via Nuitee
M
Monica • couple • us
10
Pros:

It was very clean. Everyone was helpful and it was close to everything we needed. Definitely would stay again.

2026-07-17 • via Nuitee
Y
Yekaterina • family_with_children • us
8
2026-07-17 • via Nuitee
S
Shianne • family_with_children • us
10
Pros:

The rooms were nice and spacious. Beds were comfy.

Cons:

Price of snacks and bar.

2026-07-16 • via Nuitee
J
Javon43 • solo_traveller • us
8
The online pics are nice but they're false representation
Pros:

Convenient location for shows, attractions, arenas. The room had a mini fridge, but it wasn't cold enough.

Cons:

Breakfast was standard continental breakfast, but the person who made the grits really needs help. Looked like they poured grits in a pot, added hot water & that's it.

2026-07-15 • via Nuitee
W
Walter • couple • us
7
2026-07-15 • via Nuitee
S
Shaqua • solo_traveller • us
10
2026-07-15 • via Nuitee
B
Blanc • family_with_children • us
1
horrible
Pros:

nothing except maybe access to the restroom in the lobby in order to refresh and 2 bottles of water after a 3h drive to the hotel to attend a concert and discover our room was given to somebody else (we arrived at 5 pm in the afternoon).

Cons:

We booked our room 6 months ago for a concert in Charlotte and when we arrived we were told the room was not ready and that we have to wait 10 min more. After playing that game for more than 1 hour we asked about what was going on as the check-in should have been possible from 3 pm and it was 6 pm and our room was still not available. Finally we were told that the room was overbooked meaning that we have no room at all meaning either we sleep in the street or we go back home (what we had finally to do after the concert).

2026-07-12 • via Nuitee
L
LaNyia • extended_group • us
7
Overall it was a nice stay.
Pros:

The staff were nice. Had an issue with the room, the manager at the desk (forgot her name) and Shantene jumped on the issue immediately. Shantene came to the room personally to make sure we were satisfied with everything. The lady at the bar was very nice as well.

Cons:

Breakfast could’ve been better. Not specifying that you are required to pay for valet parking each night, a lot of guest including myself did not know we were paying for the valet.

2026-07-11 • via Nuitee
T
Tiffany • couple • us
7
Enjoyed everything but the price of one drink at the bar was 33$
Cons:

Ac in lobby broken

2026-07-10 • via Nuitee
J
Julio • family_with_children • us
10
Pros:

Tranquilo, limpio y el desayuno estuvo genial.

2026-07-09 • via Nuitee