Capcana by GoldMen Hotéis

Hotels
8.1 (3280 reviews)
Alameda Santos, 484 - Paraíso , Sao Paulo , BR

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent location (near Avenida Paulista and metro)
Very good/abundant breakfast
Friendly, professional staff
Good value / strong cost-benefit (many recommendations)
Many guests report clean rooms and a safe neighborhood
Cons:
Street noise and inadequate window/acoustic insulation
Air conditioning/heating problems (no heating in winter, noisy AC)
Small bathrooms and some poor shower performance
Isolated cleanliness issues (stained tiles, dirty blanket)
Small or old-style elevators (inconvenient)
Paid parking
Noisy guests at night on some occasions

Categories

Cleanliness
7
Mixed reports: many praise the room cleaning, but several guests reported issues (stained tiles in bathroom, a dirty blanket) indicating inconsistent housekeeping standards.
Service
8.6
Consistently positive: reception and cleaning staff described as competent, professional and very friendly across multiple reviews.
Location
9
Strongly positive: repeatedly noted as excellent — near Avenida Paulista and the metro, convenient access and perceived as a safe area.
Room Quality
7.4
Mixed: some rooms described as well-sized and well-equipped, but common complaints about street noise, small bathrooms, poor shower and malfunctioning AC/heating reduce the score.
Amenities
7.4
Adequate overall: breakfast and basic amenities are good, but recurring issues with heating/AC, small/old-style elevators and paid parking lower the experience.
Value for Money
8.2
Generally seen as good value: several guests explicitly praised the cost-benefit and recommended the hotel, though at least one felt it was more 3-star than 4-star.
Food and Beverage
8.6
Breakfast consistently highlighted as abundant, varied and very good — a frequent pro across reviews.
Overall Experience
8.6
Overall positive with many guests willing to return or recommend; however, noise, occasional cleanliness and room comfort issues tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 21:36

Property Description

Modern Accommodation with Parking, Spa Service, and Free WiFi

This conveniently located hotel near Brigadeiro Subway Station and Paulista Avenue offers 72 bright and spacious rooms with LCD Cable TV, minibar, and air conditioning. Guests can enjoy room service until 23:00 for added convenience.

Delicious Daily Buffet Breakfast and International Cuisine

Start your day with a variety of tropical fruits, juices, fresh breads, and cakes at the on-site restaurant. Indulge in international dishes served throughout the day.

Prime Location in São Paulo's Jardins Area

Situated just 1 block from Paulista Avenue and 100 meters from Brigadeiro Subway Station, Capcana Hotel Jardins provides easy access to the city's attractions. Book now for a memorable stay in the heart of São Paulo.

Important information:

This property accepts pets exclusively in the Premium Suite, Family Suite and Privilege Suite categories.

The comfort and well-being of guests are always valued, which is why, to provide the best experience for everyone, the following rules must be observed:

A - Only one (01) small animal weighing up to 10 kg per apartment will be accepted and as long as it has a friendly behavior.
B - The owner must present the animal's updated vaccination card at check-in.
C - The owner must bring all the utensils and containers necessary for the animal's stay, such as food, guide, hygiene material and food containers.
D - Cleaning the animal's solid and liquid waste is the sole responsibility of the guest.
E - The owner of the animal is responsible for any damage caused to the apartment or common areas of the Hotel, including furniture or linen/clothes.
F - Cleaning will only be carried out if the animal's owner is present in the room, and the owner must remain until the maid leaves.
G - Under no circumstances may the Hotel's linen/clothes be used (such as towels, blankets, sheets, pillows, etc.) for the comfort or cleaning of the animal.
H - If any incident occurs with injuries to other people or animals, the owner of the animal will assume full and unrestricted responsibility for what happened, and must provide full assistance to the victim, exempting the Hotel from any responsibility.
I - Pets are only allowed to circulate through the hotel's common areas with the help of a leash or appropriate crates.
J - Pets are not allowed in the breakfast area or restaurant.
K - It is not allowed to leave the animal alone in the apartment.
L - We ask that dogs be prevented from barking persistently and continuously. We ask for collaboration, common sense and respect for other guests.
M - The owner of the animal must sign the liability waiver at check-in, as well as make payment for the animal's stay at the Hotel

Failure to comply with any of the rules set out above will result in the imposition of a fine, without prejudice to the possibility of canceling the reservation, in order to preserve the well-being of other guests.

Current values:
- Animal stay fee: R$ 100.00 (per day)
- Fine: R$ 300.00 (for violating any of the pet hosting rules)

It is at the sole discretion of Hotel Capcana to change the rules for hosting animals, as well as canceling the possibility of hosting them, without prior notice, respecting, however, the rules in force at the time of the respective reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Location

Guest Reviews

8.1
Based on 3280 reviews
Cleanliness: 7
Service: 8.6
Location: 9
Room Quality: 7.4
Amenities: 7.4
Value for Money: 8.2
Food and Beverage: 8.6
Overall Experience: 8.6
A
Angélica • solo_traveller • br
8
Pros:

Dos funcionários, restaurante e localização

Cons:

Cama muito macia

2026-09-19 • via Nuitee
R
roseline • couple • fr
10
Enchantée
Pros:

Très bon établissement et surtout un buffet petit déjeuner exceptionnel

Cons:

Rien

2026-09-19 • via Nuitee
B
Brigitte • family_with_children • ve
10
Todo bien
Pros:

La ubicación

Cons:

Nada

2026-09-19 • via Nuitee
G
Giovanni • extended_group • br
8
2026-09-18 • via Nuitee
R
RICARDO JOSE PEREIRA • extended_group • br
7
Pros:

Localização

Cons:

Ar condicionado e cama

2026-09-18 • via Nuitee
D
Danielle • solo_traveller • br
10
2026-09-18 • via Nuitee
S
Sidney • solo_traveller • br
10
Pros:

Tudo

2026-09-17 • via Nuitee
J
Joseph • couple • ke
8
2026-09-16 • via Nuitee
J
José Mario de Aquino Rodrigues • solo_traveller • br
6
Satisfatório.
Pros:

Localização.

Cons:

Iluminação no quarto, box do banheiro com vazamento. A Internet também oscila muito.

2026-09-16 • via Nuitee
V
Vinicius • solo_traveller • br
8
Boa estadia
Pros:

Bom estado de conservação e conforto.

Cons:

O estacionamento NÃO é gratuito, você tem apenas um desconto.

2026-09-16 • via Nuitee
A
Amanda Cordeiro • solo_traveller • br
6
Pros:

O café da manhã é excelente, assim como a localização.

Cons:

Nos deram um quarto com problemas no banheiro, o caso sanitário entupiu no segundo dia. O ralo da ducha começou a dar um cheiro forte. O problema do vaso foi resolvido rapidamente.

A rua é super barulhenta em qualquer horário do dia. Em uma das noites, já perto das 4 da manhã, um caminhão de lixo parou na porta do hotel e começou a fazer muito barulho. Ficou pelo menos 10 minutos ali.

Realmente, pelo preço da estadia, eu esperava um pouco mais de silêncio e conforto, que foi o que tive na estadia anterior a esta. Infelizmente, os preços subiram muito e já não vale a pena. A única coisa que compensou foi o café da manhã, muito abundante e variado.

2026-09-15 • via Nuitee
V
vlada • family_with_children • br
7
Pros:

cafe de manha

Cons:

faltaram as tomadas e a iluminacao ao lado da cama

2026-09-15 • via Nuitee
D
Danilo • solo_traveller • br
8
2026-09-13 • via Nuitee
N
Nhora • extended_group • co
10
2026-09-13 • via Nuitee
N
Nilo • couple • br
8
2026-09-12 • via Nuitee
T
Taís Alessandra • solo_traveller • br
4
Pros:

Localização e cordialidade dos funcionários.

Cons:

Instalações antigas e sem manutenção. Quarto minúsculo. Somente um elevador. O corredor dos quartos era uma escuridão sem fim, o sensor. era só na saída do elevador então tinha que sair do quarto apalpando as paredes no escuro até chegar no sensor do elevador. Banheiro

2026-09-12 • via Nuitee
S
Silmar • solo_traveller • br
10
2026-09-10 • via Nuitee
R
Raiane • extended_group • br
7
2026-09-10 • via Nuitee
V
Vinícius • solo_traveller • br
10
2026-09-09 • via Nuitee
W
Wendel Alexandre • extended_group • br
7
Ótima experiência
Pros:

Camas confortáveis; quarto triplo limpo; valor excelente; chuveiro a gás; bagageiro para check in e check out

Cons:

Acredito que a equipe precisa de preparo para diálogo com hóspedes estrangeiros ao solicitar itens ausentes ou que precisam de repor no café da manhã; café da manhã sem identificação de itens com ou sem carne; sem nenhum tipo de identificação para os itens servidos também, seja em português ou inglês.

2026-09-08 • via Nuitee