InterContinental Hangzhou ICC by IHG

Hotels
•
InterContinental Hotels & Resorts
8.5 (136 reviews)
No. 2 East Jiefang Road , Hangzhou , CN
+86 571 8981 0000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location (lake, malls, metro access)
Impressive architecture / façade
Helpful, courteous staff (named praise)
Comfortable, large rooms and beds
Good on-site hotel food / breakfast
Cons:
Poor value for money / expensive
Dated rooms and maintenance issues (bathtubs, tiles, peeling skirting)
WiFi and some in-room systems unreliable
Dusty smell / cleanliness concerns
Occasional language barriers and isolated rude breakfast staff

Categories

Cleanliness
7
Multiple reviewers reported dust, a dusty smell, and dust under furniture; some noted bathroom issues — cleanliness was below expectations in several stays.
Service
10
Many guests praised courteous, helpful staff (several named employees), generous upgrades, and attentive service; a few isolated complaints about breakfast staff politeness and language barriers were reported, but overall service was consistently highlighted as excellent.
Location
10
Location repeatedly praised: great lakeside setting, shopping/mall options, many food choices nearby, and a metro station directly outside — universally considered a major strength.
Room Quality
7.5
Rooms are large and beds described as very comfortable by some, but multiple reports of dated fixtures (scratched bathtubs, cracked tiles), peeling skirting, and other maintenance issues lowered the room-quality score.
Amenities
7.5
Mixed amenities: hotel food and on-site offerings received positive notes, but guests reported terrible WiFi, limited facilities for the price, and a few broken in-room systems (audio), so amenities were somewhat below ideal.
Value for Money
6.5
Several reviewers explicitly called the hotel expensive or not great value for the price, citing limited facilities and dated condition relative to cost.
Food and Beverage
9.5
Hotel food was described positively in multiple reviews and breakfast was generally 'ok'; there were isolated service-related breakfast issues (staff clearing utensils), but overall F&B quality was viewed favorably.
Overall Experience
10
While some guests experienced dated rooms and isolated service or cleanliness issues, many reviewers described outstanding, memorable stays, praised staff by name, and strongly recommended the hotel — overall impressions skew highly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Unique Design and Scenic Views
InterContinental Hangzhou's magnificent golden globe architecture offers panoramic views of the Qiantang River from each room, with floor-to-ceiling windows showcasing the city lights and musical fountain at night.

Versatile Meeting Venues
With 6,000 square meters of meeting spaces, including a pillarless grand ballroom and a brand new International Hall, the hotel is the ideal location for conferences, meetings, and private events of any scale.

Culinary Excellence
Indulge in the hotel's 6 distinctive restaurants and bars, offering authentic Cantonese cuisine, fresh seafood grills, Mediterranean dishes, and more. From fine wine to freshly brewed beer, there's something to satisfy every palate.

Experience luxury and elegance at InterContinental Hangzhou – book your stay now for an unforgettable experience!

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HGH

Location

Guest Reviews

8.5
Based on 136 reviews
Cleanliness: 7
Service: 10
Location: 10
Room Quality: 7.5
Amenities: 7.5
Value for Money: 6.5
Food and Beverage: 9.5
Overall Experience: 10
M
Maria Jardon • extended_group • au
9
2026-10-20 • via Nuitee
S
sabir • family_with_children • sa
9
Pros:

الموقع جميل جدا والفندق جميل..

Cons:

الاسعار مرتفعه قليلا..

2026-10-18 • via Nuitee
B
Bernd • couple • de
9
Etwas in die Jahre gekommen
Pros:

Clubmitarbeiter Robert sehr zuvorkommend und hilfsbereit

Cons:

Gebäude

2026-10-17 • via Nuitee
J
Jolee • couple • us
10
2026-10-13 • via Nuitee
M
Murat Ramazan • couple • tr
9
2026-10-09 • via Nuitee
C
cristiane • extended_group • us
9
2026-09-18 • via Nuitee
S
SIARHEI • extended_group • by
10
2026-09-10 • via Nuitee
C
CEM • solo_traveller • tw
7
Pros:

konum iyiydi

Cons:

fiyata göre otel imkanları kısıtlıydı

2026-09-07 • via Nuitee
G
GERMAN • couple • ru
4
Pros:

ничего

Cons:

Этот было странное путешествие, я повелся на знаменитое здание + отель с именем, а по факту все очень старое и разбитое.

- Ночью в ванной что-то хлюпало.
- Вечером в мою дверь зачем-то навязчиво ломились и дали мне газету на китайском.
- Номер хоть и большой, но весь разбит, как будто его ни разу не ремонтировали с 90х, раздолбано всё.

2026-08-27 • via Nuitee
B
by Shahid Afridi • solo_traveller • pk
9
2026-08-16 • via Nuitee
A
Anna-Karoliina • couple • fi
10
2026-08-13 • via Nuitee
Z
Ziaul • solo_traveller • bd
8
2026-08-11 • via Nuitee
C
calculus1918 • Family • United States
10
Outstanding Memorable Stay!!!
Pros:

We just arrived yesterday at the Intercontinental Hangzhou and right after exiting the subway on line 4, my daughters and I were wowed by the futuristic globe design of this prestigious property (simply looks like something from 2050)!!!

Our experiences so far have been nothing less than phenomenal, every staff member are so courteous and helpful in every way. The view from our room is spectacular and the beds are extremely comfortable.

The surrounding area is excellent as well, giant malls and many food options around. One of my favorite things to do is the morning/evening stroll around the lake and just admire the views and breath in everything the area has to offer!!!

We'd like to thank Ms. Robin Han, Tina Tu, and Annie Cao for the courteous pre arrival emails and the kind check-in staff (maybe Natasha, sorry can't remember the name) for the generous upgrade!!!

Overall, we loved the experience, the staff, and I can't recommend the Intercontinental Hangzhou enough for the perfect base!!!

2026-08-02 • via Tripadvisor
A
Andrea • couple • es
10
2026-07-23 • via Nuitee
B
Bahodir • solo_traveller • uz
10
Pros:

Service

Cons:

NA

2026-07-17 • via Nuitee
I
Inaba • family_with_children • bd
10
Great stay
Pros:

Loved the architecture of the hotel and the location was great

2026-07-08 • via Nuitee
S
SeeingIsBelieving007 • Solo travel
8
Dated but Good
Pros:

Overall a pleasant stay.

Positives:
1. Interesting architecture, building is spherical and looks cool inside
2. Helpful friendly staff
3. Large and comfortable rooms
4. Good location with many shops and food options nearby
5. Metro station right outside
6. Hotel food is good

Negatives:
1. Dated. Scratched up bathtub, bathroom tiles cracking, etc.
2. Terrible WiFi. Had better service using roaming
3. Expensive, perhaps better value elsewhere

2026-07-05 • via Tripadvisor
H
Haitham • extended_group • jo
1
Bad stuff no any one speak English
Pros:

Bad stuff no any one speak English

Cons:

Bad stuff no any one speak English

2026-07-04 • via Nuitee
R
Roman • extended_group • ru
7
Cons:

Не работала аудиосистема в номере, вид отклеившихся плинтусов, пыль в тумбе под телевизором.

2026-07-03 • via Nuitee
Y
Yong Liang • family_with_children • sg
7
Overall nice
Pros:

Nice facade look

Cons:

Smell dusty

2026-07-01 • via Nuitee