Peppers Broadbeach

Hotels
•
Peppers
9 (1146 reviews)
21 Elizabeth Avenue, Broadbeach , Gold Coast , au

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Family rooms
Garden
BBQ facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Cons:
Cleanliness issues
Lack of breakfast buffet

Categories

Cleanliness
8.5
Some reviews mentioned cleanliness was below expectations, but still acceptable.
Service
9.5
Staff were friendly and quickly addressed issues.
Location
10
Fabulous location with easy access to beaches, restaurants, and shops.
Room Quality
9
Apartments described as comfortable and spacious.
Amenities
9
Amenities like the pool were highlighted as excellent.
Value for Money
8.5
General satisfaction with the value received for the price.
Food and Beverage
8
No breakfast buffet mentioned, impacting overall score.
Overall Experience
9.5
Overall enjoyed the experience despite some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:03

Property Description

Luxurious Accommodation and Facilities
Peppers Broadbeach Resort offers a luxurious stay with Zen gardens, private cinemas, and a teppanyaki barbecue. Enjoy the hot tub, steam room, and sauna for ultimate relaxation.

Pools and Private Balconies
Relax by the lap, plunge, or resort pools or unwind on your own private balcony. The suites are designed for comfort and style, boasting European appliances and exquisite interior design.

Convenient Location and Gourmet Offerings
Just a short drive from Gold Coast Airport, this resort is centrally located near the Gold Coast Convention Centre. Indulge in the gourmet minibar and diverse dining options at the nearby al fresco restaurants.

Book your luxurious stay at Peppers Broadbeach Resort now for a truly unforgettable experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.

Please note that your payments will be processed by the Mantra Group/SAMARAD; this will appear on your bank statement as Peppers, Mantra, BFree Surfers Paradise.

Please note that this property requires a refundable credit card pre-authorisation upon check in to cover any incidental charges. This amount will be refunded after inspection of the accommodation. Amounts are as follows: in addition to full payment of accommodation, One-Bedroom and Two-Bedroom Apartments: AUD 200 Three-Bedroom Skyhomes: AUD 1500 Skyline Residence - AUD 2500 Credit card pre-authorisations are also required for use of some facilities.

Cash is not an acceptable form of payment for these fees.

Please note that guests must check in at the Tower Two reception desk.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

Please note that this property has a 'No Party Policy'.

Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual 'Schoolies Week' period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period.

Please note that parking is an additional charge. Upon arriving, please park in front of Tower 2 Main Reception in the drop-off area along Elizabeth Avenue. If all parking bays are full, please proceed into the underground car park and park in a bay marked 'visitors', then proceed to Level 1 to check-in. Please read all parking notices upon entry to avoid any fines.

When booking 3 rooms or more, different policies and additional supplements may apply.

Housekeeping frequency depends on the rate and length of your stay. Daily servicing of rooms might not apply, and it will be serviced on a weekly basis.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

9
Based on 1146 reviews
Cleanliness: 8.5
Service: 9.5
Location: 10
Room Quality: 9
Amenities: 9
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9.5
S
Simon • couple • au
10
Would stay again.
Pros:

Modern. Fresh. Room felt luxurious and spacious. All the amenities were clean and excellent.

Cons:

Two single beds pushed together made the middle impossible.

2026-07-23 • via Nuitee
J
Jennifer • family_with_children • nz
10
2026-07-20 • via Nuitee
K
Kon • couple • au
10
2026-07-12 • via Nuitee
E
elana • extended_group • au
4
2026-07-12 • via Nuitee
A
Alice • family_with_children • au
9
2026-07-11 • via Nuitee
J
Jo • family_with_children • nz
9
Modern, clean, great location - perfect family accommodation
Pros:

Modern, great location and great views

2026-07-07 • via Nuitee
C
Curtis • couple • au
10
2026-07-06 • via Nuitee
L
Liz • couple • au
5
OK but would probably try somewhere else next time
Pros:

Space

Cons:

Reception staff (apart from one girl) didn’t really care about our requests.

2026-07-05 • via Nuitee
B
Bernadette • solo_traveller • au
10
Pros:

Great position, terrific apartment, and really good facilities

2026-07-05 • via Nuitee
S
Simmonette • couple • au
1
Terrible
Pros:

nothing !

Cons:

I am writing to formally express my disappointment regarding my recent stay at your resort.

Upon checking into our room, we were met with an unbearable odor. It was so severe that we had to purchase disinfectant spray ourselves to make the space habitable. We chose not to report this immediately as the reception staff had been quite rude during our check-in process.

Furthermore, the bathroom was not properly cleaned and contained visible mold. We also discovered that after the room was serviced, the balcony door was left open. Returning from meetings at 6:30 PM to an ice-cold room was completely unacceptable.

Due to this experience, I will not be staying at a Peppers Resort again, and I will be sharing this feedback with my colleagues.

2026-07-02 • via Nuitee
C
Clair • family_with_children • au
8
Pros:

Great location and great layout of the apartment

Cons:

The tv internet dropped out constantly

2026-06-30 • via Nuitee
A
Alyssa • extended_group • au
9
Great location, rooms were spacious and comfortable
2026-06-29 • via Nuitee
C
collete • couple • au
10
We had a great experience & would definitely pick peppers again to stay again
Pros:

The location & the cleanliness

Cons:

Lack of information in regards to room service

2026-06-29 • via Nuitee
M
Marila • couple • au
8
2026-06-28 • via Nuitee
S
Stacey • couple • au
7
2026-06-28 • via Nuitee
B
Borko • couple • au
10
2026-06-27 • via Nuitee
J
Janette • family_with_children • au
5
2026-06-27 • via Nuitee
J
Jodie • solo_traveller • au
10
Loooove Peppers!!
Pros:

Beautiful rooms, central location to cafe's and restaurants, and beach is 3min walk

2026-06-22 • via Nuitee
D
David • couple • jp
10
Awesome spot
Pros:

Good location

Cons:

Nothing

2026-06-21 • via Nuitee
D
Debbie • extended_group • nz
9
Pros:

The amazing views and that they let us change rooms for a better view

Cons:

The swimming pools get no sun

2026-06-20 • via Nuitee