Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Terrace
Hiking
Laundry
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Charming decor
Cons:
Weak shower pressure
Basic breakfast options
Musty room smell

Categories

Cleanliness
9.01
Rooms were generally clean, but some guests noted musty smells in one room.
Service
9.98
Staff were frequently praised for being helpful, friendly, and excellent.
Location
10
The hotel is well-located in the historic center, making it easy to access attractions.
Room Quality
8.97
Rooms were described as comfortable and well-decorated, though some had minor issues.
Amenities
8.5
Basic amenities provided, some guests suggested improvements for breakfast options.
Value for Money
9.46
Guests felt they received good value given the hotel's charm and location.
Food and Beverage
8.01
Breakfast selections were basic and received criticism, though fresh fruit was appreciated.
Overall Experience
9.69
Guests enjoyed their stay and expressed intent to return, indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 16:48

Property Description

Traditional Mexican Art and Architecture
Experience the vibrant culture of Mexico at Hotel Boutique El Serafin, where traditional art and architecture adorn every corner, providing an authentic and immersive stay.

Convenient Amenities
Enjoy modern comforts such as flat-screen cable TVs in every room and wake up to a complimentary breakfast featuring specially brewed coffee, ensuring a delightful start to your day.

Explore Historic Queretaro
Immerse yourself in the rich history of Queretaro as you wander through the historic district, surrounded by iconic buildings, museums, and art galleries, offering a truly enriching experience for every guest.

Book now to indulge in the charm and culture of Mexico at Hotel Boutique El Serafin.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Public parking hours: Monday to Saturday from 7:30am to 10:30pm and Sundays from 10:30am to 9:30pm.

Please note the hotel will provide support for parking fees at a nearby parking lot.

Please notice if guest travel with guest it has an extra charge of 450 MXN per night per pet.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: QRO

Location

Guest Reviews

9.2
Based on 594 reviews
Cleanliness: 9.01
Service: 9.98
Location: 10
Room Quality: 8.97
Amenities: 8.5
Value for Money: 9.46
Food and Beverage: 8.01
Overall Experience: 9.69
V
Valentina • couple • us
10
2026-10-14 • via Nuitee
N
Noel • couple • us
10
Great stay!!
Pros:

Everything specially the staff, they were very helpful and accommodating!!l

2026-10-13 • via Nuitee
P
Paulina • extended_group • ca
2
No lo recomiendo a menos que el dueño invierta en camas ergonómicas estaría bien
Pros:

Las camas parecían piedras en medio de la noche tuvimos que ir a otro hotel

Cons:

Camas horribles

2026-10-10 • via Nuitee
K
Kyoko • extended_group • jp
8
時代をワープ。
Pros:

ロケーションが良かった。エコ意識が高かった。朝食を部屋に運んでくれた。

Cons:

お湯が沸かせると良かったが部屋にポットがなかった。頼めば出してくれたとは思う。

2026-09-16 • via Nuitee
M
Marcel • couple • ch
9
Perfekt gelegen, ideal um die Innenstadt zu Fuss zu entdecken. Sauber, gepflegt, freundlich
Pros:

Perfekte Lage inmitten der Altstadt, 3 Minuten zum Zocalo. Sehr freundliches Personal. Das Frühstück ist ein idealer Start in den Tag und wird ins Zimmer gebracht. Ist doch absolut fantastisch. Das Frühstück ist schlicht aber genügend. Wir würden jederzeit wieder dieses Hotel buchen.

Cons:

Hinweis ans Personal: Morgens um 6 sollte man vielleicht die Konversation untereinander ein wenig diskret führen.

2026-09-16 • via Nuitee
M
Mar • couple • es
7
2026-09-16 • via Nuitee
M
Miguel • solo_traveller • es
9
Hotel céntrico y sencillo. Mariela me atendió muy bien.
Cons:

las habitaciones no están demasiado bien insonorizadas. pero el resto, todo excelente

2026-09-13 • via Nuitee
M
MARIA IDOIA • solo_traveller • bo
10
Pros:

La atención tan cálida y el lugar tan cuidado.

2026-09-10 • via Nuitee
N
Natalie • couple • us
8
Good but location is get louse and you can hear the noise for the next room too.
Pros:

It’s very pretty and good location.

Cons:

The hotel next to them had loud music on Friday and Saturday, especially on Friday and in general, you can hear people from the next room.

2026-09-07 • via Nuitee
P
Patricia • couple • fr
5
There are better alternatives for the price.
Pros:

Location was what we were looking for. The place was clean and everybody was very nice and helpful. The breakfast was pleasant and brought to our room. Only on chair though.

Cons:

It was very small, stuffy because the room did not have a Window, and noisy because the door was thin and did not close properly. We could hear other guest talking loudly in front of our door late at night, and a party in a square close to the hotel.

2026-09-07 • via Nuitee
V
Vasilii • solo_traveller • ru
10
2026-09-05 • via Nuitee
G
Gloria • solo_traveller • us
9
2026-09-03 • via Nuitee
N
Naomi • solo_traveller • us
10
Lovely quiet cushy cosy hotel in Centro.
Pros:

Great location. Beautiful building. Close to plaza de armes. Clean quiet room with cushy bed with fluffy cotton sheets and pilllows. Lovely breakfast in room. Kind hospitable staff. It was my second time since last year. Will return again for sure!

Cons:

Nothing. Wonderful!

2026-08-28 • via Nuitee
L
LuisaReyes • solo_traveller • co
9
Pros:

Excellent service, especially for late arrivals

I had a great stay at Serafín Hotel. What stood out the most was definitely the customer service. My flight was delayed and I arrived around 1 a.m., but the staff was waiting for me and were incredibly attentive, friendly and helpful. The same happened when I had to check out around 4 a.m. — everything was ready and the staff made the process very easy.

The hotel is comfortable and has an excellent location, within walking distance of restaurants, museums and many of Querétaro’s attractions.

Great experience overall, but especially thanks to the wonderful staff. Highly recommended!

Cons:

The only thing I would have loved was a little more variety at breakfast. The fruit, yogurt, granola and bread were good and nicely served, but I’m definitely more of an eggs-for-breakfast person 😊. Having an egg option would have made the breakfast perfect for me.

2026-08-26 • via Nuitee
M
Maria Antonia • couple • es
10
Súper recomendable!
Pros:

El staff es muy amable y atentas, te hacen sentir como en casa. Habitación amplia y limpia. Cama cómoda y el desayuno, que lo sirven en la habitación, bueno.
La ubicación es muy buena para caminar por el centro y visitar los puntos de interés de la ciudad.

Cons:

Por decir algo, la ducha. O salía mucha presión de agua o muy poca.

2026-08-19 • via Nuitee
M
Margery • solo_traveller • us
10
Beyond our expectations!
Pros:

The location was perfect for wandering around the Historic Center of Querétaro. The room was roomy and comfortable. Having our breakfast delivered to our room, where we could eat it out on the terrace was the perfect start to every day. The staff was very friendly and helpful, including one who ordered us a 2AM taxi to the airport and then was there in the entry at 2AM to make sure that taxi came (including calling the cab company again when they didn't show up in time). Translator apps were useful when our Spanish was not quick enough to keep up, but they were very patient with us. On top of everything, the price was very reasonable for what we got.

Cons:

The mattresses in our room were on the firm side, although we both slept quite well on them.

2026-08-18 • via Nuitee
S
Swati • solo_traveller • us
6
Pros:

Location

Cons:

The bathroom was stinking. The towels and bed sheets looked not so clean

2026-08-16 • via Nuitee
M
Mireya • solo_traveller • mx
9
2026-08-14 • via Nuitee
C
Carlos Molina • solo_traveller • ca
10
Great boutique hotel in Querétaro.
Pros:

I'm a returning guest. Perfect place.

Cons:

None.

2026-08-10 • via Nuitee
B
Bernhard • extended_group • at
9
Pros:

Sehr toller Innenhof
Lage im Zentrum
Frühstück bereits ab 7:00!
Frühstück wird ins Zimmer gebracht

Cons:

Spärliches Frühstück

2026-08-09 • via Nuitee