Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Terrace
Hiking
Laundry
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Charming decor
Cons:
Weak shower pressure
Basic breakfast options
Musty room smell

Categories

Cleanliness
9.01
Rooms were generally clean, but some guests noted musty smells in one room.
Service
9.98
Staff were frequently praised for being helpful, friendly, and excellent.
Location
10
The hotel is well-located in the historic center, making it easy to access attractions.
Room Quality
8.97
Rooms were described as comfortable and well-decorated, though some had minor issues.
Amenities
8.5
Basic amenities provided, some guests suggested improvements for breakfast options.
Value for Money
9.46
Guests felt they received good value given the hotel's charm and location.
Food and Beverage
8.01
Breakfast selections were basic and received criticism, though fresh fruit was appreciated.
Overall Experience
9.69
Guests enjoyed their stay and expressed intent to return, indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 16:48

Property Description

Traditional Mexican Art and Architecture
Experience the vibrant culture of Mexico at Hotel Boutique El Serafin, where traditional art and architecture adorn every corner, providing an authentic and immersive stay.

Convenient Amenities
Enjoy modern comforts such as flat-screen cable TVs in every room and wake up to a complimentary breakfast featuring specially brewed coffee, ensuring a delightful start to your day.

Explore Historic Queretaro
Immerse yourself in the rich history of Queretaro as you wander through the historic district, surrounded by iconic buildings, museums, and art galleries, offering a truly enriching experience for every guest.

Book now to indulge in the charm and culture of Mexico at Hotel Boutique El Serafin.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Public parking hours: Monday to Saturday from 7:30am to 10:30pm and Sundays from 10:30am to 9:30pm.

Please note the hotel will provide support for parking fees at a nearby parking lot.

Please notice if guest travel with guest it has an extra charge of 450 MXN per night per pet.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: QRO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children ages 14 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

9.2
Based on 567 reviews
Cleanliness: 9.01
Service: 9.98
Location: 10
Room Quality: 8.97
Amenities: 8.5
Value for Money: 9.46
Food and Beverage: 8.01
Overall Experience: 9.69
D
David • solo_traveller • ch
10
2026-07-04 • via Nuitee
M
Michelle • couple • us
10
2026-06-29 • via Nuitee
F
Francisco • extended_group • us
10
This is a beautiful colonial hotel near all the best places to visit in Queretaro's historic dwntown
Pros:

The location is very close to Queretaro's colonial downtown. This location offered places to eat, incredible colonial churches and other landmark locations. I would definitely recommend this hotel for anyone who wants to sleep at a colonial, beautiful and quiet place for a few days in Queretaro. This is, in fact, the second time I stayed there. As a matter of fact, the first time I arrived around 2 AM in the morning due to a delay on my flight and people were very accommodated to my arrival. As soon as I got off the taxi in front the hotel, there was someone waiting there to open the door for me. Kudos to the staff.

Cons:

N/A

2026-06-29 • via Nuitee
H
Hector • couple • us
9
Beautiful hotel w large rooms , with a staff that takes care of you.
Pros:

The hotel is charming , old hotel that has been meticulously taken care of .
Above all is the staff , they are golden. Sra Maria is the owner who has an eye for style. Her son also works there and the culture they have created permeates throughout the staff.

Cons:

All good

2026-06-27 • via Nuitee
K
Karina • solo_traveller • mx
10
2026-06-08 • via Nuitee
H
HUMBERTO • solo_traveller • mx
9
2026-06-07 • via Nuitee
E
E • couple • us
7
Nice place in Centro
Pros:

Staff was lovely. Great location to walk to all sites and dining.

Cons:

More rustic than expected. Our toilet stopped working the first morning so we had to switch rooms. Then internet went out the night before we left which was very inconvenient.

2026-06-06 • via Nuitee
I
Infinito • solo_traveller • mx
8
Hermoso
Pros:

La habitación cuenta con una sala super linda, todos los detalles, desde que llegas el personal muy amable.

Cons:

Que no había suficiente producto en los envases de kit de baño

2026-06-03 • via Nuitee
R
Raquel • couple • mx
10
Pros:

La atención del personal fue maravillosa, la ubicación y la limpieza

2026-06-01 • via Nuitee
H
Hector • couple • us
9
Had to stay an extra night to enjoy more of the hotel!
Pros:

Location was excellent , rooms were
great. Above all , staff was above and beyond. Owner , Sra Maria and her son run a small boutique hotel that is magical. The decor, the ambiance , old colonial style rooms, the staff. This isn't holiday inn, this is old Mexican, beautiful styled furniture, w great beds.

2026-05-30 • via Nuitee
W
White • solo_traveller • ca
10
Good place to stay
Pros:

The facility was very clean.

It was located very well an walking distance to most attractions in the Centro Historico. The area was quiet, at least the 2 nights we were there.

The access to the hotel is fairly simple, need a card for the front door then pick up your room key at the front desk.

The included breakfast was a very good serving of very fresh fruit, yogurt, slice of toast with butter and jam on the side and a cup of good coffee, all delivered to your room at a time you select.

Staff was helpful and kind.

I enjoyed the shot of mezcal we received when we arrived, nice touch!

Cons:

We were on the second floor. There is only one set of long, fairly steep, narrow stairs to get to the second floor. We are in our early 70's and it was a work out. Next time I will request a main level room.

There were many light switches in the room that did nothing, somewhat confusing when you try to find the right switch for the lights in the room, never did find or figure out the wall light over the bench.

2026-05-27 • via Nuitee
P
primo • couple • us
9
So enjoyed by us ...4 mature ladies...still seeing the world
Pros:

Perfect boutique hotel; clean, spacious, and ideally located

Cons:

A variation on breakfast would have been welcome

2026-05-27 • via Nuitee
C
Carmen • couple • mx
10
Me encantó
Pros:

Excelente ubicación, excelente servicio y excelentes instalaciones

2026-05-25 • via Nuitee
E
Era Yvonne • couple • us
10
2026-05-23 • via Nuitee
B
Beatriz • couple • co
10
Pros:

Nos recibieron muy bien, con aviso de Bienvenida y mezcal. Mariel y Maria muy serviciales y acogedores.

2026-05-19 • via Nuitee
C
Christina • solo_traveller • mx
9
2026-05-19 • via Nuitee
F
FERNANDO • couple • cl
8
Pros:

Atención y ubicación excelente

Cons:

- Tiene una escalera muy empinada

2026-05-08 • via Nuitee
S
Sheleen • solo_traveller • us
9
2026-05-07 • via Nuitee
A
Armando • solo_traveller • mx
10
Pros:

La habitación bonita, pero puede mejorar

Cons:

Que no tenga estacionamiento ni convenio con alguno cercano al hotel

2026-05-06 • via Nuitee
M
Marcela • couple • mx
10
2026-05-05 • via Nuitee