Grand Swiss-Belhotel Melaka

Hotels
8.2 (941 reviews)
146 Jalan Hang Tuah , Melaka , my

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Spacious rooms
Cons:
Cleanliness issues
Poor food quality
Unmaintained amenities

Categories

Cleanliness
6.76
Multiple reviews cited issues with cleanliness, including dirty bed sheets and found cockroaches.
Service
9.23
Staff were noted as helpful and accommodating, providing positive sentiment.
Location
9.77
Location praised for proximity to shopping areas and ease of parking.
Room Quality
8.22
Rooms described as spacious and comfortable, but issues reported with maintenance.
Amenities
7.25
Facilities such as gym and TV not functioning well, leading to some disappointment.
Value for Money
8.71
Overall decent pricing for the quality, but some felt it didn't meet their expectations.
Food and Beverage
6.76
Breakfast options limited and quality was often cited as poor.
Overall Experience
8.93
General experience varied; issues with cleanliness and amenities affected satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:04

Property Description

Luxurious Accommodation
Experience comfort and elegance in the air-conditioned rooms featuring warm neutral colors and wooden furnishings, complete with modern amenities for a cozy stay.

Convenient Location
Located just a 5-minute drive from local attractions and within walking distance to iconic landmarks, Grand Swiss-Belhotel Melaka offers easy access to explore the UNESCO World Heritage Town.

Leisure Facilities
Relax by the outdoor pool, enjoy a game at the nearby golf clubs, or have fun at the gaming center. With a variety of on-site activities, there's something for everyone at Grand Swiss-Belhotel Melaka.

To indulge in luxury and convenience at Grand Swiss-Belhotel Melaka, book your stay now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. All bookings are subject to a MYR 2 Heritage Charge per room per night. This is to be paid directly to the hotel.
Booker’s ID / passport and same credit card holder must be presented upon check in. Should the booker’s or credit card holder is not available upon check , new full payment arrangement will be made upon check-in
Should it be payment on behalf (third party), a letter of authorization with credit card copy (front & back) is required to be forward to Hotel Reservation Department prior to check in.
Please note that the property does not accept debit cards.

Please note that the swimming pool is close from 10th of July 2024 until 17th of July 2024.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MKZ

Location

Guest Reviews

8.2
Based on 941 reviews
Cleanliness: 6.76
Service: 9.23
Location: 9.77
Room Quality: 8.22
Amenities: 7.25
Value for Money: 8.71
Food and Beverage: 6.76
Overall Experience: 8.93
C
CheaChyi couple my
3
It's time to upgrade to make guest feel more comfortable.
Pros:

The outlook of the hotel building and lobby looks grand 👍
Staff friendly and helpful.
Room size satisfied.
Bathroom design is nice.
Bathroom is superb looks like new furbish, but the ceiling mould already.

Cons:

Driveway to carpark is bad.
Lift to lobby poor.
Corridor to rooms very poor.
Room carpet and curtain looks dirty.
Room bed is old.
Bathroom ceiling mould already.
Bathroom exhaust fan very noisy.
Shower heater cold water and hot water reversed.
All cabinet door fall off, no maintenance.
Overall common space lighting feel uneasy.

2026-09-12 via Nuitee
A
Azira couple my
10
Pros:

beautiful and cozy

Cons:

to dark at the lift floor little bit scary hehe

2026-09-08 via Nuitee
H
Hanz couple my
10
Pros:

Wangi

Cons:

Clean

2026-09-06 via Nuitee
H
HJ POZLAN solo_traveller my
9
Pros:

very good

Cons:

nothing

2026-09-06 via Nuitee
A
Azhar solo_traveller my
7
2026-09-05 via Nuitee
A
Amizah family_with_children my
9
Overall, I had a pleasant stay.
Pros:

Everything was great, the room was clean and comfortable. The price was very reasonable and definitely with the money.

2026-09-05 via Nuitee
T
Toise solo_traveller my
9
2026-09-03 via Nuitee
M
Mohammed solo_traveller gb
10
2026-09-03 via Nuitee
F
Faiz couple my
10
Clean, cozy and comfy
Pros:

I'm a regular to this hotel since it still used the name Lacrista. The staff, the cleanliness and the environment always top notch!

Cons:

Nothing

2026-09-01 via Nuitee
F
Faridah Azam couple my
9
Cons:

The breakfast, the taste of the food is not too good, but they serve a variety of food and usually top up the food

2026-08-31 via Nuitee
R
rosnani solo_traveller my
8
2026-08-31 via Nuitee
M
Mohd Amin B A Rahim solo_traveller sg
3
Pros:

Near to alot of attraction location

Cons:

Many facilities that shown in booking.com r no more Such as the gym and many others ..I have to pay for a gym place and pay for grab ...what nonsense

2026-08-27 via Nuitee
R
Rosli couple my
9
2026-08-26 via Nuitee
R
Rosita Binti extended_group my
7
2026-08-19 via Nuitee
J
Jenny solo_traveller au
9
Comfortable hotel in a good location for exploring areas of Melaka away from the tourist precinct.
Pros:

The large rooms are nicely maintained. After several weeks on the road around Malaysia these were the most comfortable beds I' had so far. Very attentive servicing of room each day. Very quiet overall.

2026-08-15 via Nuitee
R
ROS ZIANA couple my
10
Cons:

breakfast

2026-08-08 via Nuitee
N
Nadia extended_group my
6
2026-08-08 via Nuitee
N
Norizati solo_traveller my
6
2026-08-07 via Nuitee
A
ana hassan couple my
9
Pros:

The lobby

Cons:

The location

2026-08-04 via Nuitee
S
Suzanas couple my
9
2026-08-04 via Nuitee