Grand Swiss-Belhotel Melaka

Hotels
8.2 (928 reviews)
146 Jalan Hang Tuah , Melaka , my
+60 6-281 6868

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Spacious rooms
Cons:
Cleanliness issues
Poor food quality
Unmaintained amenities

Categories

Cleanliness
6.76
Multiple reviews cited issues with cleanliness, including dirty bed sheets and found cockroaches.
Service
9.23
Staff were noted as helpful and accommodating, providing positive sentiment.
Location
9.77
Location praised for proximity to shopping areas and ease of parking.
Room Quality
8.22
Rooms described as spacious and comfortable, but issues reported with maintenance.
Amenities
7.25
Facilities such as gym and TV not functioning well, leading to some disappointment.
Value for Money
8.71
Overall decent pricing for the quality, but some felt it didn't meet their expectations.
Food and Beverage
6.76
Breakfast options limited and quality was often cited as poor.
Overall Experience
8.93
General experience varied; issues with cleanliness and amenities affected satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:04

Property Description

Luxurious Accommodation
Experience comfort and elegance in the air-conditioned rooms featuring warm neutral colors and wooden furnishings, complete with modern amenities for a cozy stay.

Convenient Location
Located just a 5-minute drive from local attractions and within walking distance to iconic landmarks, Grand Swiss-Belhotel Melaka offers easy access to explore the UNESCO World Heritage Town.

Leisure Facilities
Relax by the outdoor pool, enjoy a game at the nearby golf clubs, or have fun at the gaming center. With a variety of on-site activities, there's something for everyone at Grand Swiss-Belhotel Melaka.

To indulge in luxury and convenience at Grand Swiss-Belhotel Melaka, book your stay now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. All bookings are subject to a MYR 2 Heritage Charge per room per night. This is to be paid directly to the hotel.
Booker’s ID / passport and same credit card holder must be presented upon check in. Should the booker’s or credit card holder is not available upon check , new full payment arrangement will be made upon check-in
Should it be payment on behalf (third party), a letter of authorization with credit card copy (front & back) is required to be forward to Hotel Reservation Department prior to check in.
Please note that the property does not accept debit cards.

Please note that the swimming pool is close from 10th of July 2024 until 17th of July 2024.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MKZ

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Adults stay for MYR 85 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 928 reviews
Cleanliness: 6.76
Service: 9.23
Location: 9.77
Room Quality: 8.22
Amenities: 7.25
Value for Money: 8.71
Food and Beverage: 6.76
Overall Experience: 8.93
N
Noor Hajarani • solo_traveller • my
10
A great place for a family vacation.
Pros:

The hotel was very comfortable, and the rooms were clean and well-maintained. The staff were extremely friendly, welcoming, and always willing to help, making our stay even more enjoyable. I had a wonderful experience and would definitely recommend this hotel to others.

Cons:

None

2026-07-24 • via Nuitee
F
Fiona • extended_group • my
3
2026-07-22 • via Nuitee
R
ROS ZIANA • couple • my
10
Cons:

ti

2026-07-20 • via Nuitee
M
Manohar • solo_traveller • sg
10
Truly amazing hospitality
Pros:

Excellent location in the heart of Malacca

2026-07-19 • via Nuitee
I
Izzatul • solo_traveller • my
10
Pros:

Interior design is nice 🤩, very comfortable bed

Cons:

Scent of old hotel

2026-07-18 • via Nuitee
A
Ain • couple • my
10
2026-07-12 • via Nuitee
N
nathasha athira • couple • my
10
2026-07-12 • via Nuitee
H
hanis suraya • couple • my
8
2026-07-12 • via Nuitee
K
Katijah • couple • my
7
Overall, the hotel is suitable if you are looking for a comfortable place to stay overnight, with a beautiful lobby and
Pros:

Beautiful lobby, Massage chair, comfortable bed, friendly staff, and quick maintenance response.

Cons:

I specifically asked about the afternoon tea promotion displayed in the lobby. Although the brochure clearly stated 3pm–7pm, I was told it was only available until 4pm. Because of that, I assumed I had missed it and ordered from the à la carte menu instead. During check-out, I was informed that the afternoon tea set on the brochure is actually available until 7pm and can even be served to the room upon request. Better communication from the front desk would have prevented this misunderstanding.

The ironing board in our room was also in poor condition. The cover was torn and burnt, which should have been noticed during housekeeping inspections before assigning the room to new guests.

The air conditioner kept alternating between very cold and warm, making the room temperature uncomfortable throughout the night. We also experienced problems with the TV. Maintenance arrived promptly and fixed it, but the issues returned later. As Muslim women, we had already changed into our nightwear and removed our hijab, so calling maintenance again would have meant getting changed and covering up once more, which was quite inconvenient. We ended up sleeping in an uncomfortable room because of the inconsistent air conditioning. I even developed a sore throat and hoarse voice afterwards, although I can’t say for certain what caused it.

Another disappointment was the gym. Booking.com still lists a gym under the wellness facilities, but after searching around and even asking housekeeping, we were eventually told that the gym had been removed some time ago. The listing should be updated to avoid misleading guests.

2026-07-06 • via Nuitee
M
Marzini • couple • my
5
2026-07-04 • via Nuitee
M
Muhamad • couple • my
10
Excellent
Pros:

Nice

Cons:

Beautiful

2026-07-03 • via Nuitee
T
Talib • couple • sg
8
Overall, I enjoyed my stay in the hotel, the breakfast is just right verity.
Pros:

The room is spacious and very clean.

Cons:

The room is a bit too deemed not suitable for seniors. Should have lighting at tv area, there is a slope entrance to toilet and it is quite slippery even though the floor is carpet.

2026-06-29 • via Nuitee
N
Niesa • solo_traveller • my
9
2026-06-28 • via Nuitee
S
Siti Rohibatul Adahwiah • solo_traveller • my
8
Pros:

The room is very clean ,big and suitable for families.. The location is near the town. You can find local restaurants near the hotel.

Cons:

Nothing

2026-06-27 • via Nuitee
M
Munirah • solo_traveller • my
6
2026-06-15 • via Nuitee
N
Nove • family_with_children • my
8
2026-06-15 • via Nuitee
N
Nurain • couple • my
9
2026-06-15 • via Nuitee
Z
Zanariah • solo_traveller • my
9
2026-06-14 • via Nuitee
E
Emma • couple • my
10
2026-06-14 • via Nuitee
A
ahmad • solo_traveller • my
8
Pros:

Hotel sgt bersih da selesa..

Cons:

Tiada cermin n meja solek..

2026-06-13 • via Nuitee