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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Car hire
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Valet parking
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Non-smoking throughout
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Daily housekeeping
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Accessible parking
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Heated pool
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Indoor pool
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Pet basket
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
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Tour/class on local culture
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Mobile app for room service
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Live music/performance
Review Highlights
Categories
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Property Description
Luxurious Amenities
The St. Pancras Renaissance London Hotel boasts a tea lounge, 2 restaurants and bars, a spa, and relaxation pool, offering guests a truly luxurious experience during their stay.
State-of-the-Art Rooms
Each room in this elegant hotel is equipped with a 37-inch flat-screen TV and large tiled bathrooms with plush bathrobes and slippers, ensuring a comfortable and entertaining stay for all guests.
Convenient Location
With immediate access to high-speed Eurostar service, the Tube, and 6 Tube lines, exploring London from the St. Pancras Renaissance London Hotel is a breeze. Plus, iconic attractions like ZSL London Zoo and The British Museum are just a short walk away.
Experience luxury, convenience, and top-notch amenities at the St. Pancras Renaissance London Hotel - book your stay now!
Our spa swimming pool and steam room will be closed from 19 January to 8 February 2026 for essential maintenance. We apologize for any inconvenience this may cause. During this period, we are offering 10% off all treatments. Thank you for your understanding.
Please note that extra beds are not guaranteed for all rooms, and will need to be confirmed upon request.
Kindly note that children's swimming times are between 8:00 until 10:00 and 14:00 until 16:00 daily.
On-site parking facilities available. Rate for 1 hour: £20, Rate for 6 hours: £50, Rate for full day: £80.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed. Charges may be applicable.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible at a location nearby (reservation is not possible) and costs GBP 80 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People 4 years old and over stay for £65 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Property Video
Guest Reviews
No understanding of Ambassador member benefits (which I did not receive). Little or no leadership on show and a pale shadow of what this hotel once was. It felt almost like an airport hotel, where staff are aware most guests are only there for a few hours and service reflects that model.
emplacement parfait, un tres bel hotel. attention dans l'ancien partie il n'y a que des suites
rien
Ideal location for Eurostar
Nothing
While spending time in both the hotel bar and restaurant, my party and I observed multiple mice actively running around the lounge area while having drinks, at times coming within approximately two feet of where we were seated. As guests of a five-star hotel, this was both shocking and deeply unsettling. The presence of rodents in food and beverage areas raises obvious concerns regarding cleanliness, sanitation, and guest safety.
Had this occurred on the first day of our stay, I would have checked out and found alternative accommodations. Unfortunately, the incident significantly detracted from what should have been a premium hospitality experience and left us feeling uncomfortable and disgusted.
A 5-star Marriot Autograph Collection hotel of this reputation and standard should maintain rigorous pest-control and sanitation measures, particularly in areas where food and drinks are served. Witnessing multiple mice in public guest spaces is simply unacceptable and falls far below the expectations associated with a luxury property.
The lack of surprise or concern by the staff was actually appalling. I have multiple videos that I am more than happy to share as we sat at our seats with our feet off the ground. When asked to move immediately to the other restaurant we were told that one actually has more MICE! When raising my concern at the front desk clearly it’s a known issue and they were not in the least bit concerned that a guest was should just deal with this blatant regard of cleanliness and sanitation among other things.
It’s a rip off . When I tried to check in they said the room wouldn’t be ready for 2 hours but could offer a junior suite immediately at an extra 200 pounds !
When my son checked in the following day they tried to push him into a suite as well , when he declined they said they were upgrading him anyhow
Atmospheric and lovely features
Little dark - we were in rm 248 which had 2 steps leading down to bedroom area which wasn’t ideal and could cause a hazard falling. Lighting in the room was a bit dark
I loved the historic building, the restaurant and details everywhere.
The bed was too low, not very comfortable. Otherwise the room and bathroom were spacious and well equiped.
Convenient for the Eurostar; there was a pool - small but that’s all I was looking for.
Reception staff - very pleasant and friendly, but didn’t explain the lifts to me (a fellow guest had to show me), gave me the wrong opening times for the pool, didn’t explain about other things available to me
Waiting staff - a couple were ok, nothing special, but kind of did their jobs. One male waiter was unfriendly and unhelpful, actually discourteous when I went up to him to ask how I should pay (I’d expect in a place like that I wouldn’t have to go looking for someone)
I have since apparently been overcharged for a light meal and glass of wine I had - about £75 added to my bill for that. I haven’t had time yet to take that up with the hotel, but that will be a pain to get sorted, and added to the pain of paying £485 for a meh experience.
In the morning, staff seemed surprised that I had a train to catch, and while smiley, weren’t helpful about getting me some breakfast in a timely fashion. I didn’t want anything wonderful, just normal service in the circumstances.
My reading now is, poor training, probably poor management.
The pool was in as a spa pool, but the towels were hard to find, thin and distinctly grey (beyond their natural beige). Odd, at that price.
The room was nothing special, the lighting was poor, there was nowhere to place my suitcase so I could pack. The charging point was far from the bed.
Generally, I’ve had warmer better service and pleasanter stays in a motorway motel for £60 a night.
Beautiful old building and location with lovely staff.
The renovation/modernisation is a bit soulless and shabby in places.
Bâtiment historique somptueux, personnel adorable
It’s grandeur
The hotel atmosphere was great and enjoyed the restaurant and bar. However, very disappointed with the room that had steps that did not illuminate well and middle of night, I fell and bruised my face as I fell right on the step. Was very disappointed with the staff that just wanted security to review and then didn't offer anything for what happened- they only did give me 4,000 points after I complained. This could have happened to anyone and they really need to fix this as someone who is older than me (29 years old) could have really gotten seriously hurt.
Great location
Staff weren’t that helpful and the room wasn’t clean. Floor looked like it hadn’t been hoovered
Enjoyed this stay a lot at the start of our rail journey to Latvia. The rum punch ceremony is fun at 5.05 each day and had o good meal in the famous Booking Office bar, which was lively with friendly and efficient staff. There used to be a fine-dinning restaurant and club lounge but both these are now closed.
Had a wander and a tipple or two at the nearby Coal Drops Yard.
Our room was a touch pokey and in the rafters of the Barlow Wing but was clean and comfortable - fine for a one night stay. Expensive though for what it is.
To get to the Eurostar, you just exit through The Booking Office, take the lift and you’re virtually at Eurostar check in.
Deducted a star in this review because I didn’t get my room upgrade as a Marriott Gold Elite - often don’t - perhaps it’s me! Did get a glass of Prosecco at check in though.
A wonderful historic building, beautifully refurbished. All staff were polite and friendly without being "over the top" (it felt genuine). Loved the 2 little talks about different alcoholic beverages (which ended with a complimentary taster of the drink!)
Our shower room looked amazing but, as is often the case with great looking bathrooms, the shower water pressure wasn't the greatest (we were in a loft room).
We would have preferred a buffet style breakfast - in the restaurant everything was served at your table - fortunately we went to breakfast early so had the time to wait (we had a Eurostar to catch). It would have been useful to know that in advance.
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