Holiday Inn Express Hotel & Suites Chatham South by IHG

Hotels
•
Holiday Inn Express
8.4 (417 reviews)
575 Richmond Street , Chatham , ca

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Renovations ongoing
Dust issues

Categories

Cleanliness
7.65
Some reviews mentioned dust and ongoing renovations affecting cleanliness.
Service
9.15
Many reviews highlighted friendly and helpful staff.
Location
8.65
Great location mentioned in multiple reviews.
Room Quality
8.15
Rooms were generally described as comfortable and clean, but mentioned that construction was ongoing.
Amenities
8.15
Breakfast options noted positively, though some amenities were mentioned as under renovation.
Value for Money
8.15
Many found the hotel a good value, but some complaints about paying full price during renovations.
Food and Beverage
8.65
Breakfast was rated well, with variety and quality appreciated.
Overall Experience
8.65
General sentiment was positive despite some ongoing issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:50

Property Description

Luxurious Amenities and Convenient Location

Indulge in Comfort: Unwind in our indoor pool and enjoy a delicious meal at our on-site restaurant. Stay connected with complimentary WiFi throughout the property.

Stay Active and Entertained: Keep up with your fitness routine at our well-equipped fitness centre and have fun in the games room. Parking is on us!

Explore Chatham: Located near popular attractions like Buxton National Historic Site and Chatham Cultural Centre, Holiday Inn Express Hotel & Suites Chatham South is the perfect choice for your stay.

Book now for a memorable and relaxing experience at Holiday Inn Express Hotel & Suites Chatham South!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQG

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 417 reviews
Cleanliness: 7.65
Service: 9.15
Location: 8.65
Room Quality: 8.15
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 8.65
E
Edwards • couple • ca
7
2026-06-17 • via Nuitee
L
Lynnsey • solo_traveller • ca
8
Pros:

I liked the options in their snack section.

Cons:

I think the hotel is outdated. Very old tvs that barely have any channels and rooms and hallways seem very outdated.

2026-06-15 • via Nuitee
H
Hillary • extended_group • ca
9
Would definitely stay there again
Pros:

The staff were extremely pleasant and very helpful. The breakfast was very good. Lots of variety. Pool was very nice.

Cons:

They didn’t have very many ice machines.

2026-06-10 • via Nuitee
V
Veronika • family_with_children • ca
10
2026-06-02 • via Nuitee
G
Graham • solo_traveller • ca
9
I had a great stay. Comfy room, friendly staff, no issues.
Pros:

I spoke with at least 4 staff members during my stay. All were very friendly and helpful. I thought the gym facility was great - more options than most! Breakfast was really good as well. Love the coffee machine with specialty coffees! Check in and out was seamless. Was very pleased and will return.

2026-05-30 • via Nuitee
J
Joe • extended_group • ca
8
Pros:

Breakfast was good.

2026-05-29 • via Nuitee
J
Jason • family_with_children • ca
10
2026-05-25 • via Nuitee
D
David • solo_traveller • ca
7
Pros:

Room was clean. Casino next door if you're into that.

Cons:

Lower room levels still under renovation with work allowed 8 to 8. Our room was clean but worn down and window covered with markings.

2026-05-24 • via Nuitee
J
Jean-Claude • couple • ca
10
perfect location
Pros:

room was clean spacious and comfortable. The breakfast area was clean, well looked after and offered lots of choices.

Cons:

not a thing

2026-05-21 • via Nuitee
J
Jean-Claude • family_with_children • ca
10
good night's sleep
Pros:

The rooms were clean, spacious & the beds were very comfortable. The complimentary breakfast lots of choices and all of them were fresh and delicious. Plenty of tables to sit and eat.

Cons:

nothing

2026-05-21 • via Nuitee
A
Amit • family_with_children • ca
8
Pleasant and good quality stay within budget
Pros:

Clean , friendly,

Cons:

No issues as such

2026-05-21 • via Nuitee
K
Kerry • solo_traveller • ca
10
2026-05-19 • via Nuitee
C
Chantal • solo_traveller • ca
10
2026-05-18 • via Nuitee
E
emily • family_with_children • ca
8
2026-05-15 • via Nuitee
M
Mark • couple • ca
7
Pros:

staff bed comfort kitchen in suite

Cons:

little to non television to choose from

2026-05-14 • via Nuitee
S
Sylvia • couple • ca
9
Pros:

The staff were all incredibly kind. Was very accommodating for our dog. The breakfast lady went out of her way to make sure everyone had what they needed. Probably the best hotel stay I have had.

Cons:

Since it's dog friendly could use a little green space for the dogs.

2026-05-14 • via Nuitee
W
Wendy • solo_traveller • ca
8
Pros:

Room was great and breakfast was good

Cons:

Elevators were very slow and dirty

2026-04-30 • via Nuitee
M
Marie • couple • ca
10
2026-04-27 • via Nuitee
W
Wendel • couple • ca
10
2026-04-26 • via Nuitee
M
Max • solo_traveller • ca
9
Overnight stay
Pros:

Tiffany,at the desk,was so very helpful.The handicap parking was easy to access and close to the hotel.

Cons:

We would have preferred a room nearer the ground floor due to my husband's difficulty ambulating

2026-04-23 • via Nuitee