Hotel Puerta Del Sol Guadalajara

Hotels
9 (244 reviews)
Lopez Mateos Sur 4205 , Guadalajara , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Attentive service
Comfortable beds
Cons:
Food quality issues
Cleaning problems
Internet connectivity issues

Categories

Cleanliness
8.31
Concerns about pool cleanliness and room maintenance were noted.
Service
9.77
General sentiment reflects attentive service despite some negative experiences.
Location
10
Multiple reviews praised the great location.
Room Quality
8.76
Some issues with amenities like AC and TV were raised, but overall comfort was acknowledged.
Amenities
8.79
Amenities such as the pool and gym were appreciated, but issues with cleanliness were mentioned.
Value for Money
8.75
Most reviews consider the price reasonable, but some dissatisfaction with food quality affected this.
Food and Beverage
7.81
Negative remarks regarding restaurant quality and service during meal times.
Overall Experience
9.8
Overall experiences were positive with some critical feedback on specifics.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:01

Property Description

Luxurious Accommodations

Hotel Puerta Del Sol Guadalajara offers elegantly furnished rooms with modern amenities such as air conditioning, cable TV, and free Wi-Fi. Guests can relax in comfort with marble countertops in the bathrooms and enjoy the convenience of room service.

Top-Notch Facilities

Enjoy a refreshing dip in the outdoor pool or maintain your fitness routine at the well-equipped gym. The business center caters to corporate travelers, while the on-site restaurant and bar provide delicious dining options. Start your day right with a buffet breakfast before exploring the vibrant city of Guadalajara.

Convenient Location

Situated just a short walk from Plaza del Sol, Hotel Puerta Del Sol Guadalajara offers easy access to the city's attractions including Guadalajara Zoo. With Don Miguel Hidalgo International Airport a mere 30 minutes away, your journey to relaxation and adventure begins here. Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: GDL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

9
Based on 244 reviews
Cleanliness: 8.31
Service: 9.77
Location: 10
Room Quality: 8.76
Amenities: 8.79
Value for Money: 8.75
Food and Beverage: 7.81
Overall Experience: 9.8
T
Tadeo • solo_traveller • mx
7
Pros:

El hotel cuenta con una alberca climatizada y está ubicado en una parte donde es muy accesible poderse mover a centros comerciales o zonas de interés

Cons:

Nos tocó la habitación de al fondo junto al área de empleados y desde muy temprano estaban hablando fuerte riendo y moviendo cosas que no nos dejaron dormir más tarde y tuvimos que despertar temprano, aparte que el hotel apareció con una oferta de promoción y en la llegada no se respetó

2026-06-01 • via Nuitee
L
Lucero • solo_traveller • mx
8
2026-06-01 • via Nuitee
V
Villa • solo_traveller • mx
10
2026-05-30 • via Nuitee
O
Omar • solo_traveller • mx
6
2026-05-29 • via Nuitee
L
Lani • family_with_children • us
2
Pros:

I Booked a room with a refrigerator and microwave. When I arrived, I was placed in a room without a refrigerator, microwave, and no windows (!). I asked for a different room. The staff was nice and gave me a room all the way in the corner with windows opening into garbage and a back wall, that had a very small mechanical dial microwave from the 1950s and a very small, barely working, very old refrigerator that did not make enough cold for the freezer. I was also asked to pay extra for this room for the entire stay.
There was more than one person in this room; however, they only provided soap and shampoo for one person, despite me telling the front desk and cleaning lady that there were more people. The same goes for the towels—only 2 towels were provided, and I had to go to the front desk to ask for more towels. I put a paper sign on the door in spanish for the forgetful cleaning lady to give us more soap, shampoo, and towels, but that did not help. Meanwhile, the extra towels that were given at the front desk were not shower towels; they were small, thin, old hand towels. So only 2 people could use big normal towels, and the rest used those small, thin, old hand towels.
Every day I stopped at the front desk to remind them that I had more people and to please leave more towels and toiletries; they would say okay, but it just never happened. The toilet seat could not be lifted for males to use; it was broken and fell right away. The shower door was installed incorrectly so that you couldn’t turn the shower and adjust the water from the side—you would have to get in, close the door, and then be able to reach the knobs. So if you are washing small children , you would have to take a shower with them. or if you want to adjust the temperature before getting in, it is just not possible
There was a stovetop that did not work, a few forks, a knife, a few plates, and cups, but there was no kitchenware to use. But the stove did not work anyway.

Cons:

There was also a non-working coffee maker and a hair dryer that would turn off after a few seconds. For pool towels, you have to leave your ID at the front desk in a container that everyone passes by and can easily take. The pool towels were nice.
The pool was dirty, and the children’s pool was very dirty; they emptied the water one day and finally cleaned it on our last day. The pool was open at 10 am, meaning at 10:15 the person would come in and start rolling back the pool cover. So the pool could be used by 10:45. If you are hoping for a dip or a short swim before your activities, it is not possible.
There was an almost finished toilet paper roll on arrival (1), so I asked for a new roll. Every time it finished, I would have to go to the front desk and ask for one more. The cleaning person just did not do it. The restaurant hours say 8 am to 10 pm. In reality, the person comes in after 8, opens the kitchen, and starts cooking by 9. So if you are the first person, by 9:30 you can have your breakfast, not sooner. So if you have morning activities, don’t count on early breakfast. In the evening, no orders after 8:45 pm.
They rate 4 stars, but more like 1 star. Personnel is very nice and polite but not working well. The location is good, next to a plaza with a supermarket and all restaurants. I will never stay in this hotel again and advise you not to stay there because you will be disappointed. If they would mention those things in the beginning, I would know what to expect, but disappointment comes from expectations that were not fulfilled, not because it was bad. Plus, the price was on the higher side as well, not worth the money.
The hotel was clean, no complaints. But the toilet did not flush properly, got clogged a few times; you can only drop one small paper and flush, then wait 5 minutes to flush the next paper.

2026-05-26 • via Nuitee
P
Patricia • solo_traveller • mx
9
2026-05-24 • via Nuitee
F
FERNANDO • solo_traveller • mx
10
2026-05-19 • via Nuitee
R
Rodolfo Avila • solo_traveller • mx
9
Pros:

Relación precio calidad

Cons:

Poca variedad en restaurante

2026-05-14 • via Nuitee
F
Flores • solo_traveller • mx
10
2026-05-08 • via Nuitee
M
Méndez • solo_traveller • mx
7
Mal trato del personal de restaurante
Pros:

La ubicación, estaba muy cerca de donde tenía mis eventos.

Cons:

El personal del restaurante, nos trataron mal desde un inicio. Fueron groseros y ni siquiera nos pudieron resolver algo tan básico como el acomodo de mesas. No nos dieron costo de bufet ni nada. Pésimo servicio.

2026-05-04 • via Nuitee
L
Lucia • extended_group • mx
10
Buenas instalaciones y servicio
Pros:

Las instalaciones estan muy bien.

2026-05-04 • via Nuitee
F
Fernando • solo_traveller • mx
7
Pros:

La ubicacion

Cons:

Los baños no estaban bien lavados, había restos de cabello, y mugre de muchos dias, los baños.muy pequeños , la televisión no servía , y al Internet nunca pudimos conectarnos

2026-04-28 • via Nuitee
C
contreras • solo_traveller • us
8
2026-04-27 • via Nuitee
V
Villa • solo_traveller • mx
10
2026-04-24 • via Nuitee
L
López Hernández • solo_traveller • mx
9
2026-04-21 • via Nuitee
R
Rafael • solo_traveller • mx
9
2026-04-16 • via Nuitee
T
TANIA PAOLA • solo_traveller • mx
10
2026-04-13 • via Nuitee
A
Abimael • family_with_children • mx
10
Excelente lugar para relajarse en la piscina
Pros:

La alberca estaba muy amplia y con agua templada lo que agrando nuestra satisfacción con esa amenidad.

Cons:

Las almohadas no eran suficientes para dormir cómodamente.

2026-04-07 • via Nuitee
A
Adrian Humberto • family_with_children • mx
8
Pros:

Buena ubicacion

Cons:

Los colchones son duros

2026-04-06 • via Nuitee
I
Ivan • extended_group • it
10
Acogedor y gran relación precio-calidad. Excelente ubicación
Pros:

Muy acogedor, buen servicio. Alberca agradable en días de calor. El edificio es un poco viejito pero está bien cuidado, limpio y con habitaciones grandes.

Cons:

El wifi funciona a veces pero en general no

2026-04-06 • via Nuitee