Facilities

Fitness facilities
Express check-out
Newspapers in lobby (surcharge)
Area shuttle (surcharge)
Fireplace in lobby
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Scenic, peaceful grounds and beautiful garden
Friendly, obliging and attentive staff
Spa, clubhouse, pool and game-drive amenities
Excellent restaurant dishes (e.g., lamb chops at Basils)
Relaxing atmosphere and romantic settings
Clean, decently sized rooms (in upgraded units)
Cons:
Inconsistent room quality; some standard rooms are old and not upgraded
Noise from animals for rooms on the ranch side
Perceived high room rates; breakfast often not included
Vegetarian buffet cross-contamination concerns
Occasional food service issues (e.g., semi-melted ice cream)

Categories

Cleanliness
9.3
Rooms reported as clean and neat in multiple reviews; no significant cleanliness complaints.
Service
9.9
Highly praised — staff described as obliging, kind and going above and beyond (proposal setup, spa assistance, golf-cart transport, consistently helpful).
Location
9
Scenic and peaceful location with good access to the clubhouse and nearby restaurants; short walks to amenities.
Room Quality
7
Mixed feedback — presidential suite and upgraded rooms praised, but some standard rooms described as old, not upgraded and located near noisy animals.
Amenities
9.2
Strong amenities noted (spa, clubhouse, pool, game drives, gardens and romantic garden pathways) and well-received by guests.
Value for Money
6.5
Several guests felt rates were steep, with breakfast not included and concerns about family-room pricing — perceived as poor value by some.
Food and Beverage
8.2
Generally good — buffet and restaurant (Basils) praised (notably lamb chops), but some issues reported (vegetarian cross-contamination and a semi-melted/poorly stored ice cream).
Overall Experience
9.7
Very positive overall — multiple guests described memorable, relaxing stays and exceptional, personalized service (including an engagement experience).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-22 08:00

Property Description

Discover the ultimate retreat at the Protea Hotel by Marriott Polokwane Ranch Resort, where adventure meets relaxation.

Unforgettable Swimming Experiences
Enjoy a splash in any of our four outdoor swimming pools or indulge in pure relaxation at our four rejuvenating hot tubs, perfect for unwinding after your thrilling safari journey.

Culinary Delights
Savor delicious meals at our two on-site restaurants, or opt for the convenience of in-room dining. And don’t forget to treat yourself to snacks at our vibrant coffee shop/café.

Family-Friendly Amenities
With complimentary Wi-Fi, babysitting services, and spacious, individually decorated guestrooms featuring private patios, every family member will feel at home. Plus, explore the nearby attractions with our convenient area shuttle.

Embrace the adventure and comfort awaiting you—book your stay today!

Important information:

  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUR

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.6
Based on 51 reviews
Cleanliness: 9.3
Service: 9.9
Location: 9
Room Quality: 7
Amenities: 9.2
Value for Money: 6.5
Food and Beverage: 8.2
Overall Experience: 9.7
M
Mashudu Molly • family_with_children • za
10
The rooms are so modest, and we loved our stay.
Pros:

The buffet breakfast was excellent. I also appreciated the customer service from the team who served us; they did exceptionally well to accommodate us. I wish I had booked more days and regret just staying one night. It was my first visit; I will definitely come back for more days.

Cons:

I loved everything about the breakfast.

2026-06-20 • via Nuitee
P
Phillicia • solo_traveller • za
7
Pros:

The buffet dinner, and the location.

Cons:

There is no enough carpets (very cold floor) and I also didnt like the shower (small shower head).

2026-06-20 • via Nuitee
T
Tshidzumba • solo_traveller • za
10
2026-06-20 • via Nuitee
C
Corine • solo_traveller • za
10
Pros:

"I had an outstanding stay at this hotel. The staff were exceptionally friendly, professional, and always willing to assist. The room was spotless, comfortable, and well-equipped with everything needed for a relaxing stay. The facilities were excellent, and the overall atmosphere was welcoming and luxurious. The attention to detail and commitment to guest satisfaction truly set this hotel apart. I highly recommend this hotel and look forward to returning in the future."

2026-06-20 • via Nuitee
I
Irvine • solo_traveller • za
8
2026-06-19 • via Nuitee
N
Nkele • couple • za
10
Breathtaking I would love to visit the property again
Pros:

The property is breathtaking taking and the staff are friendly

Cons:

None

2026-06-18 • via Nuitee
M
Mukondeleli • couple • za
3
Cold
Pros:

The facilities are fine.

Cons:

The rooms are extra cold with no extra blanket and the Aircon doesn’t fill the room.

2026-06-18 • via Nuitee
K
Katlego • family_with_children • za
10
2026-06-17 • via Nuitee
T
Theresho • solo_traveller • za
10
Amazing and worth it.
Pros:

The breakfast was amazing and cleanliness top norch.

Cons:

Nothing

2026-06-17 • via Nuitee
N
Nkhumeleni • couple • za
10
2026-06-17 • via Nuitee
T
Thendo • couple • za
8
2026-06-17 • via Nuitee
M
Michael • solo_traveller • za
1
Pros:

Did not stay waiting for a refund

2026-06-15 • via Nuitee
M
Maryke • family_with_children • za
7
It was a nice stay, it was busy with parties etc, but overall, our rooms were clean all fine.
Pros:

Breakfasts was incredibly, staff were extremely friendly. Food was great!

Cons:

Because we were a bit far from town, the restaurant was extremely expensive to eat at night or just a light lunch, and the food that we received, was not worth the money we paid unfortunately.

The breakfast, however, was absolutely fantastic.

2026-06-11 • via Nuitee
Y
Younus • extended_group • za
8
2026-06-08 • via Nuitee
K
Karolia • extended_group • za
7
2026-06-08 • via Nuitee
I
Ismail • solo_traveller • za
8
Pros:

Great sized rooms
Beautiful gardens
Game driver was interesting

2026-06-07 • via Nuitee
J
Johnson • extended_group • za
10
Perfect for a stop on a longer trip..
Pros:

Comfortable, with friendly staff

Cons:

Thin walls, the neighbours were noisy and could hear every word..

2026-06-01 • via Nuitee
S
SHELLY • solo_traveller • za
7
2026-06-01 • via Nuitee
M
Molatelo • couple • za
10
Pros:

Food and the outside.

Cons:

Nothing

2026-06-01 • via Nuitee
R
Rebecca • extended_group • za
8
2026-05-31 • via Nuitee