The Jewel Hotel, New York

Hotels
9 (4260 reviews)
11 West 51 Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good amenities
Cons:
Some complaints about room size
Limited food options

Categories

Cleanliness
8.96
Many reviews mention the hotel as clean and well-maintained, which aligns with expectations.
Service
9.93
Guests frequently praised the friendly and helpful staff, highlighting excellent service.
Location
9.97
The location received high praise, being close to popular attractions.
Room Quality
8.42
Some reviews pointed out room comfort issues causing a slight reduction in score.
Amenities
8.95
Free water and coffee were appreciated; however, some guests desired more breakfast options.
Value for Money
8.41
Value perception varied, primarily due to comments on room sizes relative to costs.
Food and Beverage
7.96
Few mentions were made, with some absence of breakfast options noted.
Overall Experience
9.43
Overall, guests had a great stay with positive experiences highlighting location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:41

Property Description

Luxurious Accommodations
Experience custom-designed guest rooms at The Jewel Hotel, each equipped with modern amenities such as a flat-screen TV, free Wi-Fi, iPod docking station, and Keurig Brewing System for your comfort.

Convenient Facilities
Enjoy the convenience of an on-site gym, business center, and 24-hour concierge services during your stay at The Jewel. Request exercise equipment in your room and benefit from express check-out kiosks in the lobby.

Prime Location
Located in Midtown Manhattan, just across from Rockefeller Center and NBC Studios, The Jewel Hotel offers easy access to iconic landmarks like Radio City Music Hall, Times Square, and Central Park, all within a short walking distance.

Book now for an unforgettable stay at The Jewel Hotel, New York, where luxury and convenience meet in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$50 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 4260 reviews
Cleanliness: 8.96
Service: 9.93
Location: 9.97
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 7.96
Overall Experience: 9.43
B
Beatriz • family_with_children • es
8
Perfecta
Pros:

Habitaciones 704 y 708

2026-05-23 • via Nuitee
L
Laura • couple • us
5
A clean basic hotel in a central location near MoMA
Pros:

Location, soft linens, comfortable beds and helpful staff. The hotel accommodated a late checkout request which was helpful.

Cons:

Rooms are small and do not have refrigerators.

2026-05-23 • via Nuitee
V
Veronica • solo_traveller • us
9
Comfy stay in the heart of Manhattan
Pros:

The room and the comfort of the bed

Cons:

Lobby is very small

2026-05-22 • via Nuitee
P
Paulo • couple • pt
8
2026-05-22 • via Nuitee
P
philip • solo_traveller • hk
9
2026-05-22 • via Nuitee
N
NatashaNB • family_with_children • us
8
Excellent location!
Pros:

Great location and easy to walk anywhere. Easy to check in and out as well as store your bags. Didn´t try breakfast or the gym so can´t comment.

Cons:

Rooms a bit dated but still totally acceptable

2026-05-21 • via Nuitee
J
Jill • couple • us
9
overall, very happy and will return
Pros:

Location - great, staff - great, room - great

Cons:

bed - hurt our backs, fitness room - unreasonably hot and unusable, need to put tissues in the bathroom

2026-05-21 • via Nuitee
A
Azar • family_with_children • us
7
Pros:

Location and friendly staff

Cons:

No breakfast included

2026-05-21 • via Nuitee
C
Carson • couple • us
10
The location couldn’t have been more perfect. It was clean, the bed was comfy, expresso on the 2nd floor was nice, and t
Pros:

The location was perfect!

Cons:

We loved it all.

2026-05-21 • via Nuitee
2
223vickiec • Couples
10
Perfect Location
Pros:

My husband and I experienced a wonderful 2 days/3 nights in NYC. The Jewel is close to so many sights. Our room was clean, coffee on the 2nd floor was convenient, the concierge was helpful and the elevator was fast.

2026-05-20 • via Tripadvisor
E
E2041IFolivierg • Couples • Vale do Lobo, Almancil, Loule, Faro District, Algarve
10
Great place !
Pros:

Great place ! Perfect location and this hotel has all you need ! I recommend

2026-05-19 • via Tripadvisor
L
louvet • couple • ca
10
Pros:

- gentillesse du personnel
- emplacement
- réduction & proximité avec un parking
- équipements (eau et machine à café)

2026-05-19 • via Nuitee
Q
Qi • solo_traveller • cn
9
Pros:

性价比很高，位置很好

2026-05-19 • via Nuitee
R
Robert • extended_group • us
9
Pros:

Great location,clean, quiet. Helpful staff

Cons:

AC in room was a bit temperamental

2026-05-19 • via Nuitee
M
Maryann • couple • us
9
Good location and amenities
Pros:

The coffee machine on the 2nd floor was awesome!

2026-05-19 • via Nuitee
I
IDENE • couple • br
10
2026-05-19 • via Nuitee
A
Arslan • couple • az
5
Никогда больше !
Pros:

Единственное, что мне понравилось в отеле, это ванная комната. Там был откидной стульчик, можно было сесть, как ни странно. Душ отходил от стенки, можно было вытащить душ и искупаться так, как хотел, помыть все части тела. И, в принципе, всё. Единственное, что мне понравилось, это вот эта ванная комната и местоположение тоже хорошее и все

Cons:

Во-первых, в отеле практически отсутствует нормальный ресепшен. Заселение и получение ключей ты делаешь почти полностью сам, сотрудник просто стоит рядом и подсказывает, куда нажать.

Номера маленькие, ремонт уставший, ковролин с неприятным запахом, пол в комнате был просевший. Окна выходили во двор, где постоянно шумел внешний кондиционер, плюс ещё шумела система кондиционирования внутри самого номера. Спать было очень тяжело.

Матрас оказался крайне неудобным — проваливался, кровать узкая, нормально выспаться невозможно.

Но самое ужасное — это парковка.

Я специально выбирал отель с парковкой. В итоге выяснилось, что своей парковки у отеля нет. Парковка находится примерно через два квартала. Каждый заезд оплачивается отдельно — около 55–65 долларов независимо от времени стоянки. Если вы выехали на машине и потом вернулись обратно — платите снова полную сумму.

Самое неприятное, что при бронировании это подаётся так, будто парковка есть при отеле, хотя фактически это дорогая сторонняя парковка далеко от здания. Для тех, кто путешествует на машине, это может стать очень неприятным сюрпризом.

Лично я этот отель рекомендовать не могу.

2026-05-19 • via Nuitee
C
christophermQ9651HT • Family
10
Great location and amenities
Pros:

First stay here - would definitely recommend. Great location (across the street from Rockerfeller Center and a block from St. Patrick's Cathederal). Very accomodating staff, clean facilities, nice sized room and comfortable bed. Access to coffee bar and water filling stations on each floor a plus. Can't think of any negatives.

2026-05-18 • via Tripadvisor
B
berksimge • Couples • Dubai, Emirate of Dubai
10
Great hotel! Great staff!
Pros:

Great staff. They are always very helpful. Amazing location. Our go to hotel for NYC trips. Always great!!!

2026-05-18 • via Tripadvisor
L
Loretta • solo_traveller • us
10
Little hidden gem.
Pros:

Exceptional staff!!! Customer service was a very strong point of the hotel.

2026-05-18 • via Nuitee