Ambassador City Centre Hotel

Hotels
7.9 (5473 reviews)
Oude Groenmarkt 20 , Haarlem , nl

Children allowed

Facilities

WiFi available
Non-smoking rooms
24-hour front desk
Restaurant
Business center
Heating
Terrace
Family rooms
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable beds
Cons:
Noisy rooms
Outdated bathrooms

Categories

Cleanliness
7.49
Some reviews mentioned that the bathroom was outdated and had a smell, indicating cleanliness could be improved.
Service
8.46
Numerous reviews highlighted the cordiality and helpfulness of the staff.
Location
8.5
Many reviews praised the great location in the heart of Haarlem.
Room Quality
6.95
Some guests mentioned issues like outdated bathrooms and noise from adjacent rooms.
Amenities
7.98
The hotel has good facilities, although some reviews suggest they could be further improved.
Value for Money
7.94
Most guests felt that the price paid aligned well with the location and service provided.
Food and Beverage
7.99
Reviews indicated satisfactory breakfast and restaurant options.
Overall Experience
7.86
Guests had a generally positive experience but noted some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:32

Property Description

Historical Charm and Modern Comfort
Located in the heart of Haarlem, Ambassador City Centre offers a unique blend of historical charm and modern comfort. The family hotel, set in historical buildings, boasts a courtyard terrace where guests can unwind and enjoy the surroundings.

Variety of Room Options
From standard rooms to spacious apartments with kitchen facilities, Ambassador City Centre Hotel caters to all types of travelers. Each room is equipped with cable TV, private en suite bathroom, and some even feature original wooden beams, adding to the hotel's character.

Convenient Location
Situated opposite the iconic St. Bavo Church and near the bustling Grote Markt, the hotel is a stone's throw away from the Teylers Museum and a short drive to Zandvoort beach. With easy access to Amsterdam and Schiphol airport, Ambassador City Centre is the ideal choice for your next stay in Haarlem.

Important information:

If guests sleeping in extra beds also would like breakfast, please mention this in the Special Request box when booking. Please note that breakfast is excluded.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for € 44 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 5473 reviews
Cleanliness: 7.49
Service: 8.46
Location: 8.5
Room Quality: 6.95
Amenities: 7.98
Value for Money: 7.94
Food and Beverage: 7.99
Overall Experience: 7.86
H
Heinz-Günter couple de
7
außer das die Glocken ständig geleitet haben und die Zimmertüren beim verlassen des Zimmers laut zu,
Pros:

Frühstück war gut!

2026-06-20 via Nuitee
L
Lotte couple dk
10
Pros:

En perle i centrum af Harlem og vi fik desuden superservice. Vi boede i værelse 146 som var fuldstændig fantastisk. Tak for et par dejlige dage vi anbefaler helt sikkert dette sted og kommer gerne igen. Kærlig hilsen Lars og Lotte fra Danmark

2026-06-20 via Nuitee
Y
Yoxsnel solo_traveller es
7
Descubridor
Pros:

El trato del personal

Cons:

No tiene aire acondicionado por lo que dormir en verano es imposible

2026-06-20 via Nuitee
C
Carla solo_traveller za
10
The Ambassador Hotel, Haarlem
Pros:

I had the loft of presumably an old house, overlooking the St Bavo church. It is magical, day and night. The church is lit up at night and the hotel has fairy lights in the trees. It's just beautiful. The hotel itself is beautifully appointed in the foyer and restaurant/bar area.

Cons:

Nothing, really.

2026-06-20 via Nuitee
L
Lisa couple us
10
So happy we stayed in Haarlem, hotel was a perfect choice. Waled over the whole city -almost. Rented bikes and rode to b
Pros:

Location was fabulous. Friendly staff, nice restaurant and breakfasts were great.

Cons:

Hot at night while sleeping and weather was cool then

2026-06-20 via Nuitee
V
veronique extended_group nl
7
Good location but too expensive for the value of the room.
Pros:

The hotel is located right in the center of the city, very easy to find, near parking garage and public transportation. Downside: cannot access right in front to leave the luggage. The staff at reception were friendly and helpful. We had some issues with the triple room we booked, we reported it and after some email exchanges the front desk managers sorted it out, and made a gesture by reimbursing our breakfasts. good communication and we were happy what we reported on was taken seriously. The breakfast buffet and breakfast room was lovely.

Cons:

The triple room in the annex was on the 2nd floor without lift (to be taken into account for people with less mobility), the room was extremely hot and no fan was provided even after we asked reception for one. The room is facing a very lively street with restaurants and bars and due to the single glazing of the windows it was very noisy (at 6:30am it started again with city cleaners). I would recommand those rooms get upgraded with better windows glazing to make it sound proof and heat proof. We had other small issues that was reported and agreed on. (leaking bathroom sink, electrical wires exposed, no possibility to open the bathroom windown).The triple room will be nice once the renovations are finished, as it is, it should have not been let out for the price we paid. too expensive.

2026-06-20 via Nuitee
G
Gerda solo_traveller nl
9
Pros:

Vriendelijk personeel prachtige locatie

2026-06-19 via Nuitee
F
Franz couple de
6
Lage hervorragend, Zimmer mäßig
Pros:

zentral gelegen

Cons:

das Zimmer war nur über zwei steile Treppen erreichbar. Der Aufzug brauchte uns nur ins 1 Geschoss, zwei weitere Geschosse mussten über oben genannte Treppen überwunden werden

2026-06-19 via Nuitee
J
Jo solo_traveller ie
7
Pros:

Friendly efficient helpful staff
Lovely breakfast

Cons:

Bedroom was small
No lounge area downstairs

2026-06-19 via Nuitee
P
Paul solo_traveller ie
8
Pros:

Liked the family room as beds were diagonally opposite each other so gave us space in same room

Cons:

A small thing.. breakfast was a little limiting for the money. Only watermelon as a fruit, apart from fresh fruit plus a little more choice in hot breakfast.
A screen/curtain could be a good idea in bedroom to partition the two sleeping areas.

2026-06-18 via Nuitee
P
patty solo_traveller nz
9
Comfortably, clean, lovely breakfast and lovely staff at reception as well as restaurant. Highly recommend this hotel.
2026-06-17 via Nuitee
L
Leonardo extended_group it
8
2026-06-16 via Nuitee
P
Peri solo_traveller nl
3
Cons:

There is no elevator. The room is on the 3rd floor.

2026-06-16 via Nuitee
E
ERNESTO NICOLAS couple es
10
Pros:

Ubicación, camas, atención y personal

Cons:

Mi habitación daba a un patio interno y en el primer piso, y había mucho ruido a partir de las 8am y además se escuchan todas las puertas cuando se abren y cierran en el piso… digamos que si tu objetivo es dormir hasta tarde no lo vas a conseguir…. Por todo lo demás es excelente.

2026-06-15 via Nuitee
C
Charlotte solo_traveller nl
8
2026-06-15 via Nuitee
E
Evelien couple nl
8
2026-06-14 via Nuitee
H
Harold couple ca
8
2026-06-14 via Nuitee
M
Michael extended_group de
7
2026-06-14 via Nuitee
L
Luc solo_traveller nl
5
Ik had meer verwacht voor de prijs die ik betaald heb.
Pros:

Personeel was heel vriendelijk. Kamer was vrij ruim.

Cons:

Heel gehorig en er was heel veel herrie van zowel buiten als de kamer onder ons. Geen lift om bij onze kamer op de derde verdieping te komen, geen airco op de kamer. Maar twee koffiekopjes op een kamer voor drie personen. Losliggende drempel bij badkamer.

2026-06-14 via Nuitee
M
Mirjam extended_group nl
9
Heerlijk
Pros:

Super ligging, vriendelijk personeel, mooie schone kamer

Cons:

Geen minpunten

2026-06-13 via Nuitee