Hotel Plaza Cozumel

Hotels
8.8 (427 reviews)
Calle 2 Norte No 3/5 Ave and Rafael Melgar , Cozumel , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Cons:
Dated Rooms
Noise Issues

Categories

Cleanliness
8.46
Many reviews praised the cleanliness of the rooms and common areas, noting them as comfortable and well-maintained.
Service
9.23
Several reviews mentioned the staff being very accommodating and kind, reflecting strong service quality.
Location
9.27
Location was frequently highlighted as excellent, close to ferry access and local attractions.
Room Quality
8.22
Some reviews noted that rooms felt a bit dated; however, they were generally spacious and comfortable.
Amenities
8.75
Amenities such as the pool and lounge areas were appreciated, although some improvements were suggested for renovations.
Value for Money
8.71
Given the location and services provided, many felt it was a good value, particularly for the price range.
Food and Beverage
8.76
Breakfast options were well-received, with good variety reported, contributing to a positive culinary experience.
Overall Experience
9.03
Overall, guests reported a very satisfying experience, balancing positives against the few critiques.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:23

Property Description

Breathtaking Panoramic View
Hotel Plaza Cozumel offers an exceptional panoramic view of the island and Cozumel's sea channel. Guests can enjoy stunning vistas right from their rooms, creating a memorable experience.

Convenient Location
Located just a few steps away from the Cozumel Museum, Main Square, and Ferry Pier, our hotel provides easy access to the island's popular attractions. Immerse yourself in the local culture and explore nearby landmarks effortlessly.

Satisfying Services
Whether you're here for business or leisure, Hotel Plaza Cozumel ensures a comfortable stay with top-notch facilities and services. From well-appointed rooms to attentive staff, we prioritize guest satisfaction above all else.

Book your stay at Hotel Plaza Cozumel now and indulge in luxury amidst the beauty of Cozumel!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Up to two children from 0 to 11 years old can stay for free. Please note all room rates are based on occupancy of two people only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 02:00 PM
Airport code: CZM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 427 reviews
Cleanliness: 8.46
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 9.03
S
Sinan • couple • tr
8
2026-05-26 • via Nuitee
F
Fonseca • solo_traveller • mx
8
Pros:

Relación precio, calidad y cumple muy bien.
Limpieza, cómodo, personal amable, almuerzo a la carta incluído.
Buena ubicación, a media cuadra del ferry

Cons:

Pues me tocó que en mi estancia están remodelando habitaciones, ruido en el día por los trabajos y que están cambiando el ascensor, pero están mejorando para bien.

2026-05-21 • via Nuitee
A
Alejandro • solo_traveller • mx
10
Pros:

La ubicación!! El personal y la limpieza, también el desayuno.

Cons:

Lo están remodelando y si llegas temprano escuchas el ruido

2026-05-18 • via Nuitee
M
MIRIAM • family_with_children • es
8
Volveremos Cozumel
Pros:

El personal es súper agradable.
Las habitaciones son muy amplias.
La ubicación es perfecta, 3 minutos caminando desde el barco sin pérdida.
El desayuno de cortesía delicioso.

Cons:

Las bases de la cama son de cemento entonces no se pueden mover la camas. Cuando vas con un niño o un bebé es complicado poner una “barrera” pa que no se puede mover la cama.

2026-05-14 • via Nuitee
E
Eduardo • solo_traveller • uy
8
Pros:

Ubicación, personal

Cons:

Sin ascensor, la vista desde mi habitacion

2026-05-12 • via Nuitee
S
Susana • solo_traveller • es
10
2026-05-12 • via Nuitee
T
Tracy • couple • ca
8
2026-05-08 • via Nuitee
A
Aparecido • family_with_children • br
10
Excelente localização
Pros:

Gostamos muito da localização, principalmente por viajar com uma criança de 3 anos, o ferry fica a 200 metros, o café da manhã é muito bom , as instalações funcionaram muito bem ( ar condicionado, geladeira, chuveiro).

2026-05-03 • via Nuitee
J
John • solo_traveller • us
9
2026-04-28 • via Nuitee
A
Armando • solo_traveller • us
10
Pros:

Nice location very clean great customer service

2026-04-26 • via Nuitee
A
alberto • couple • mx
8
FUE MUY BUENA Y LO DISFRUTAMOS
Pros:

LA UBICACIÓN ES EXCELENTE, EL DESAYUNO NO LO ESPERABAMOS Y FUE MUY BUENO

Cons:

POCOS LUGARES PARA ESTACIONAMIENTO

2026-04-22 • via Nuitee
M
Michele • solo_traveller • us
10
2026-04-17 • via Nuitee
A
AnnetteLu • family_with_children • uy
10
Muy buena opción para hospedarse en cozumel.
Pros:

La ubicación esta ideal para el traslado en ferry ya que está solo a 1 cuadra además podes salir a recorrer el centro caminando y alquilar un vehiculo para recorrer la isla. La habitación es muy cómoda. El desayuno es muy rico.

Cons:

La habitación no tiene ventilación, es decir, las ventanas no se abren, solo la ventanita del baño.

2026-04-12 • via Nuitee
K
Karen • solo_traveller • us
9
Pros:

Location..great roof top pool..excellent breakfast

Cons:

Liked everything

2026-04-11 • via Nuitee
I
Isabelle • solo_traveller • fr
8
Très bien pour une nuit
Pros:

Proximité du Ferry
Petit déjeuner parfait et copieux
Propre mais hôtel des années 80

Cons:

Ras

2026-04-11 • via Nuitee
S
SERGIO • couple • mx
8
2026-04-07 • via Nuitee
W
Wagner • couple • br
8
Excelente custo benefício
Pros:

Localização excelente, cama confortável, chuveiro com água quente, ar condicionado funcionando bem.

Cons:

Pontos de oportunidades: travesseiros mais confortáveis e cama de casal pequena

2026-04-06 • via Nuitee
R
Rodo López Quian • family_with_children • mx
9
Ubicación inmejorable y atencion de primera
Pros:

La ubicación, inmejorable. Además la atención y el desayuno muy rico y suficiente.

Cons:

Algo de ruido por la noche, pero nada que no sea tolerable.

2026-04-06 • via Nuitee
S
Sergio • extended_group • ch
8
2026-04-04 • via Nuitee
K
Kevin • couple • us
10
me gusto!
Pros:

Great fresh made Breakfast, walking distance to downtown, staff all very friendly and competent especially the front desk lady. The roof top pool was very relaxing.

Cons:

There's a few very minor maintenance issues that go along with an older building

2026-04-03 • via Nuitee