Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Excellent gym facilities
Cons:
Inconsistent room cleanliness
Poor responsiveness from front desk

Categories

Cleanliness
7.94
Several complaints about bathroom cleanliness and room not being cleaned during stay.
Service
9.41
Most staff were praised for their friendliness and helpfulness, though a few front desk agents lacked responsiveness.
Location
8.95
No specific issues mentioned; assumed decent based on hotel quality.
Room Quality
8.9
Room quality was generally good, with some praise for the workspace amenities.
Amenities
9.43
The gym was highlighted as excellent, and the dual-monitor workstation was appreciated.
Value for Money
7.89
Value perception was affected by service issues and unclean rooms.
Food and Beverage
8.94
No specific comments made; assumed standard for hotel of this rating.
Overall Experience
8.91
Overall stay was good, marred by a few service hiccups and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:24

Property Description

Luxurious Spa and Poolside Oasis
Indulge in luxury at the full-service spa and unwind by the elegant outdoor pool with a poolside bar and grill.

Chic Rooms with Modern Amenities
Experience contemporary decor and stylish furnishings in each room, equipped with a flat-screen TV, iPod docking station, and spacious bathroom.

Gourmet Dining and Trendy Lounge
Savor locally-sourced cuisine at TRACE Restaurant and enjoy high-end cocktails in the unique Living Room lounge.

Experience the essence of downtown Austin at W Hotel. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Location

Property Video

Guest Reviews

8.8
Based on 258 reviews
Cleanliness: 7.94
Service: 9.41
Location: 8.95
Room Quality: 8.9
Amenities: 9.43
Value for Money: 7.89
Food and Beverage: 8.94
Overall Experience: 8.91
S
Sylvia couple us
10
Great stay, will return!
2026-08-24 via Nuitee
A
Angela couple pa
7
2026-08-22 via Nuitee
S
Samantha couple gb
6
2026-08-18 via Nuitee
D
Discover16763764435 Family
10
Great hotel in Austin
Pros:

Great hotel! Everyone was really nice. Restaurant was good food. Colton on the valet team was very helpful.

2026-08-09 via Tripadvisor
P
P8746IMcoryc Couples
8
Weekend
Pros:

Great hotel! Enjoyed the weekend. Valet, Colton, was super helpful

2026-08-09 via Tripadvisor
4
473logang Business
8
Heart of Austin
Pros:

Really enjoyed my stay at the W Austin. As a loyal Marriott Bonvoy Ambassador, I’m not typically drawn to W properties, but the recent updates here are impressive.

The location is incredibly convenient, the value for the price is excellent, and the lobby bar has a warm, inviting atmosphere that’s perfect for relaxing or meeting up with friends.

I’d definitely stay here again.

2026-08-06 via Tripadvisor
7
709carar Solo travel
10
Valet
Pros:

Wonderful valet experience with Joell! And team

2026-07-22 via Tripadvisor
L
lucycan Solo travel San Diego, California
6
Decent stay
Pros:

First time at this hotel. Stayed at plenty of Ws. Overall sold product. Great location. Excellent gym. Comfy bed. Where did they fall short? Room placement, hard product (many items showing age like the towels, bathroom shower, tile), some construction noise (internal drilling) during the day, AC had a hard time keeping up in 100 degree heat. Its a solid option in downtown Austin.

2026-07-22 via Tripadvisor
M
Michael couple us
9
2026-07-21 via Nuitee
T
texdyr Friends getaway
10
Great Hospitality
Pros:

My friends and I had a fantastic stay at the W Austin Hotel! The hotel is the perfect medium size—large enough to have great amenities and a lively atmosphere, but not so big that it feels crowded or impersonal. The rooms were clean, modern, and comfortable, and the location made it easy to explore everything Austin has to offer.

A special shoutout to Eric, one of the valets. He was incredibly charismatic, friendly, and always had a smile on his face. Every time we saw him, he made us laugh and genuinely made us feel welcome. It's employees like Eric who turn a great hotel stay into a memorable one.

Overall, we had an amazing experience and would absolutely stay here again. Excellent service, beautiful accommodations, and a fun, welcoming atmosphere made this a trip to remember. Highly recommend the W Austin Hotel to anyone visiting Austin!

2026-07-19 via Tripadvisor
5
545kristinn Solo travel
10
Shitonne Patterson
Pros:

Mrs. Shironne Patterson was so kind and helpful . I really appreciate all of her patience. It’s the small simple things that makes an establishment wonderful!
I will def be back !!!!

-Kris Kyle

2026-06-22 via Tripadvisor
S
Sylvia couple us
10
Really enjoyed our stay at this great hotel!
Pros:

Great location, easy to get around
Very nice hotel, great valet service. Everyone at this hotel was very nice and very helpful. In-room service meals were very good. Would stay here again for sure!

2026-06-22 via Nuitee
M
MarkP115 Business Swampscott, Massachusetts
8
Nice Hotel
Pros:

This is a modern hotel in the heart of downtown Austin. The location is great. As for the hotel itself, my room was of a decent size and was immaculate. The bathroom was a decent size too. I had a desk for doing work. The WiFi signal was strong.

Two negatives: The check in process was a bit slow. Also, there were few outlets in the room. But on balance, I would happily return.

2026-04-23 via Tripadvisor
J
jennarB7488DJ Family
8
Great hotel…except for the room?
Pros:

The Pros: Everyone I interacted with was excellent. The hotel’s recent renovation was done very well. It’s stylish and very pleasant to be in. Breakfast in the restaurant was delicious - the lemon ricotta pancakes were well worth it, and the coffee was strong and frequently topped up. Plenty of plugs on each side of the bed including USB-C and USB-A, and night stands with plenty of room for stuff.

What took off a star: I stayed in a king room with my daughter. The room was very tight - much like hotel rooms in New York City. You could barely pull the (too large for the space) chair out at the desk, and in fact the chair was almost too large to comfortably walk around when pushed in because the back of it curves out. We were frequently moving out of each other’s way to let the other pass by. Most important for travelers to know - there is no door to the sink/shower area. The toilet is in a separate room, but there is no privacy when taking a shower. Certainly for a couple this isn’t a concern but it should be more clear on the booking for other pairs who might book the room together.

2026-04-19 via Tripadvisor
B
barbarafP915KA Family
10
Excellent Service
Pros:

Friendly and professional, he paid attention to detail.

2026-04-18 via Tripadvisor
P
prayinghandsm Couples
10
Hospitality with a Smile
Pros:

Glen was great. He smiled and was very inviting. He was very genuine and you could tell he loved what he doe. A true definition of hospitality. Thanks Glen.

2026-04-04 via Tripadvisor
R
R844EYallanm Friends getaway
10
Glenwood
Pros:

GLENWOOD was very helpful and was always smiling

2026-04-02 via Tripadvisor
8
864kalenl Solo travel
10
10/10 amazing
Pros:

Glenwood he was very helpful knowledgeable and friendly

2026-04-02 via Tripadvisor
K
kendrasL5948TG Friends getaway
10
Hats off to Glenwood!
Pros:

Glenwood was extremely helpful, professional and knowledgeable! Would definitely recommend 👌

2026-04-02 via Tripadvisor
L
lashauntat Couples
10
"Courteous service"
Pros:

Glenwood was very helpful ...Highly recommend. L.T.

2026-04-02 via Tripadvisor