Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Exceptional staff
Fantastic location
Spacious rooms
High-quality amenities
Cons:
Shower pressure

Categories

Cleanliness
10
Standard quality for this hotel tier.
Service
10
John and Anna were exceptional in coordinating our trips, showing dedication and professionalism.
Location
10
Location was fantastic, at the heart of everything.
Room Quality
10
Rooms are very spacious with the biggest beds experienced in a long while.
Amenities
10
The spa is fabulous and service is personalized.
Value for Money
10
Overall amazing experience, with good return on investment.
Food and Beverage
10
Breakfast was spot on each morning, staff remembers customer preferences.
Overall Experience
10
An outstanding experience that creates unforgettable memories.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:56

Property Description

Luxurious Accommodation
Enjoy the elegance of wooden flooring and stylish decor in our air-conditioned rooms, equipped with modern amenities like a flat-screen TV and minibar. Relax in a cozy ambiance with large windows offering natural light and city views.

Convenient Facilities
From a business center to meeting facilities, we have everything to cater to your needs. Let our 24-hour front desk assist you with various services including tour arrangements, currency exchange, and airport transfers for a hassle-free stay.

Delightful Dining Experience
Savor a buffet breakfast and a selection of beverages at our in-house restaurant and bar while overlooking the city. For a more intimate setting, opt for room service and enjoy your meals in the comfort of your room.

Book now for an unforgettable stay at Hanoi Imperial Hotel, where luxury meets convenience in the heart of the Old Quarter Area.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs VND 500000 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 6 years old and over stay for VND 1,500,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

10
Based on 693 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
R
Rebecca • couple • au
9
Pros:

Friendly staff, clean, great location

2026-05-20 • via Nuitee
J
Jack Heyes • extended_group • gb
8
Excellent stay in central Hanoi
Pros:

Everything good - price, location, bedroom, bathroom, staff, cleanliness and comfort all great. A really good option for a central location in Hanoi and prices very reasonable. Lovely and helpful staff.

Cons:

No problems or issues at all

2026-05-20 • via Nuitee
O
Oatway • solo_traveller • au
10
Outstanding service
Pros:

The staff were amazing.
Anna was so very helpful.

Cons:

No swimming pool

2026-05-16 • via Nuitee
N
Noriko • couple • jp
4
2026-05-16 • via Nuitee
N
noguchi • solo_traveller • jp
7
Pros:

朝食がよかった

Cons:

もう少し狭い部屋でもよかった

2026-05-12 • via Nuitee
K
KATHRYN • solo_traveller • gb
9
Perfect quiet location in Old Quarter
Pros:

The Imperial Hotel and Spa is in a perfect location in Old Quarter, nice and quiet but walking distance to the lake and all other attractions.
Breakfast is varied, air con works and hot water!

Cons:

I've come back to this hotel after a previous stay and I will come back again.
Nothing to dislike.

2026-05-12 • via Nuitee
K
KOJI • couple • jp
9
また、ハノイに行きたいと感じました。
Pros:

旅行の前からメールでの質問にすごく丁寧に対応してくれました。
朝食がすごく美味しかったです。

Cons:

バスタブの水がなかなか抜けないところです。

2026-05-11 • via Nuitee
J
Jules • couple • fr
10
2026-05-10 • via Nuitee
A
ALAIN GLESENER • solo_traveller • lu
10
2026-05-08 • via Nuitee
D
David • family_with_children • fr
9
great location, staff and amazing breakfast.
Pros:

Breakfast was honestly marvelous. Beside the buffet that was already great with a selection of fresh fruits, butcheries, bread, dumping and a selection of Vietnamese delicacies and meals we were pleasantly surprised by the offer of eggs on demand (scrambled, fried, omelette etc ...) and more important Pho soup that was freshly made for each guest. I would definitely recommend it. And on top of that, the staff at Breakfast is amazing.

Cons:

nothing!

2026-05-04 • via Nuitee
J
Jean Francois • solo_traveller • ca
9
2026-05-03 • via Nuitee
B
Beb • couple • au
10
Hanoi Imperial Hotel and Spa was a great hotel and located well in Hanoi’s old quarter⭐️⭐️⭐️⭐️⭐️
Pros:

Imperial Hotel and Spa in Hanoi was clean and the staffs were very friendly and accommodating. We went to Vietnam for our honeymoon and the hotel set a very romantic bed with red wine. We’ll definetely stay in this hotel if travel to Hanoi old quarter again.

2026-05-01 • via Nuitee
D
Don • couple • us
10
A great location and value for the money, with wonderful staff members. Highly recommend this hotel.
Pros:

Anna at the reception desk was a wonderful support and willing to assist with anything we needed or asked for. She booked two tours and her recommendations were spot on. All of the staff was very supportive and friendly. Absolutely no complaints. We would go back if we were to go back to Hanoi.

Cons:

The entrance to the hotel was kind of hidden and slightly diminishes the overall quality of the hotel. But this was not a deal breaker. Also, a bar offering maybe a happy hour late afternoon would be great.

2026-04-29 • via Nuitee
F
Franck • solo_traveller • fr
9
2026-04-28 • via Nuitee
D
Doron Levy • solo_traveller • il
10
Pros:

Very good staff

Cons:

Slow internet

2026-04-28 • via Nuitee
L
Lisa • family_with_children • au
8
Great location. Helpful and friendly staff. Good value for money.
Pros:

Great location. Helpful and friendly staff. Good value for money.

Cons:

Little bit noisy in the evening but it was to be expected staying in such a vibrant area over the weekend.

2026-04-27 • via Nuitee
N
Nicolas • couple • fr
10
2026-04-26 • via Nuitee
M
Mimi • couple • au
8
2026-04-25 • via Nuitee
N
Nicolas • couple • gb
10
2026-04-24 • via Nuitee
H
happytexan2019 • Couples • Dallas, Texas
10
A wonderful start of our Vietnam vacation
Pros:

Hanoi was our first stop on a 3.5 week journey through Vietnam. We spent a total of seven nights at the Imperial and truly enjoyed our experience there. The entrance is kind of hidden behind a Banh Mi cart and a ATM machine. The decor is lovely and rooms are very nice, big and a charming decor with nice city views in the Old Quarter. It is located within 5 minutes of Hoan Kiem Lake. Breakfast buffet was very nice and offered an a la carte option for various egg dishes. There was something for everyone's taste and coffee was delicious, too. We cannot thank the staff enough, everyone was so helpful and friendly. We particularly would like to point out Anna at the reception desk. She was extremely helpful with booking a tour for us. We also checked out one night for an overnight cruise at Ha Long Bay and were able to leave our bigger suitcases at the hotel until the next day when we returned for another night. Overall, we would very much recommend this hotel. Most attractions are in walking distance or a short Grab ride away. And last but not least: not sure if we were the only guests that knew about this (we never saw anyone up there) but we discovered this small roof top area on the top floor right next to the Spa, and enjoyed a night cap every evening when we returned from dinner - great view).

2026-04-22 • via Tripadvisor