Queens Hotel & Spa Bournemouth

Hotels
7.4 (3145 reviews)
Meyrick Road , Bournemouth , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Breakfast
Friendly staff
Cons:
Cleanliness issues
Staff disorganization
Room noise

Categories

Cleanliness
6.43
Reports of dirty carpets and walls, poor overall cleanliness.
Service
7.9
Friendly staff noted, but some reports of disorganization and rudeness.
Location
8.44
Positive mentions of the location being great.
Room Quality
6.89
Rooms described as spacious and comfortable, but with reports of dated decor.
Amenities
6.92
Amenities like the gym and pool mentioned as needing improvement.
Value for Money
7.38
Overall value affected by cleanliness and service issues.
Food and Beverage
7.93
Breakfast praised for variety and quality, but some reports of poor quality.
Overall Experience
7.3
Mixed feelings about the stay; notable issues reported but some positive highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:34

Property Description

Luxurious Rooms and Wellness Club
Experience spacious and traditional rooms just a stone's throw away from Bournemouth's sandy beaches. Enjoy our wellness club with a pool, jacuzzi, sauna, and gym for ultimate relaxation.

Award-Winning Dining and Local Attractions
Indulge in culinary delights at our Queen's restaurant, offering a buffet breakfast and dinner with dishes made from fresh, local ingredients. Explore vibrant Bournemouth town centre and nearby attractions like the Pavillion Theatre and Oceanarium.

Convenient Location and Amenities
With easy access to Bournemouth International Centre and the airport, as well as pet-friendly rooms and 24-hour room service, Mercure Bournemouth Queens Hotel ensures a comfortable stay for all guests. Book now for a memorable seaside getaway.

Important information:

Our pool and spa areas are open between 08:00 - 20:00 Monday to Sunday and an adult must accompany anyone under the age of 18 in these areas

Please note that we dog-friendly hotel will incur an additional charge of £20 per dog, per night (maximum 2 dogs allowed per room).

Upon arrival, please be informed that a pre-authorization of £50.00 per night will be taken on your credit card as a security measure for any incidentals that may occur during your stay.This amount will not be charged to your card, but will be held temporarily. After you check out and provided there are no damages or outstanding charges, the pre-authorized amount will be released back to your credit card. The release process may take a few days depending on your bank's policies. We appreciate your understanding and cooperation in ensuring a pleasant stay for all our guests.This property does not accommodate bachelor(ette) or similar parties.
Parking is subject to availability due to limited spaces.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

7.4
Based on 3145 reviews
Cleanliness: 6.43
Service: 7.9
Location: 8.44
Room Quality: 6.89
Amenities: 6.92
Value for Money: 7.38
Food and Beverage: 7.93
Overall Experience: 7.3
R
Richard • couple • gb
10
2026-05-30 • via Nuitee
P
Paolo • couple • it
9
2026-05-30 • via Nuitee
O
Olejniczak • solo_traveller • gb
10
Pros:

Good room size

2026-05-30 • via Nuitee
T
Taoulant • solo_traveller • gb
5
Pros:

Location

Cons:

Staff. Receptionist on Tuesday evening 26/05/2026 was rude. We asked twice for a blanket for the baby and they never brought it. Best of luck to the business with employees like him.

2026-05-29 • via Nuitee
C
Charlotte • solo_traveller • gb
5
Spa made this place. Probably wouldn’t book it again. Needs updating.
Pros:

The spa services were really good and fairly priced.

Cons:

The fact there was only 1 person upon check in working behind the desk meant a long wait time to check in and once I was checked in, which online states after 3pm they were understaffed on housekeeping meaning a lot of the rooms including mine were not ready yet so I sat in reception for 45 mins before I went back up to the desk to ask. My room was now ready. Upon entering the room there was cleanliness issues. The bath/shower had someone’s toenail clipping still in it so I didn’t want to use it. The bedside drawers were filled with crumbs so it meant I couldn’t put my stuff in the drawers. When you flushed the toilet the toilet pipes quite literally screamed loudly for a good 5 seconds everytime. The air con unit even though I turned it off in the eve still made an annoying vibrate sound every 5 mins or so and did not stop way into the night to when I woke up in the morning. Rooms are not soundproofed so could literally hear everything (yes even that) My room key didn’t allow me access to the pool so I had to keep asking reception to let me in. My room key then stopped working after my first night so had to ask reception to allow me a new one to reenter my room. The buffet breakfast I went down at 9:15 nothing was restocked and breakfast finished at 10 so there was only 2 pieces of bacon left and no eggs :( I had a bowl of cereal and some toast instead. Coffee from the self serve machine was awful had a salty tinge for some reason. And then on check out day I queued again a good 10 mins just to check out and hand my keycard back as the person on the desk was on the phone the whole time. The pool was nice however the jacuzzi was dirty lots of debris in the bottom. The only thing I did really like was the massage I booked. The masseuse was lovely and very professional she was great!

2026-05-29 • via Nuitee
A
Antony • solo_traveller • gb
1
2026-05-29 • via Nuitee
S
Sarah • solo_traveller • gb
7
2026-05-29 • via Nuitee
L
Laura • family_with_children • gb
7
Pros:

The decor was great, it made the hotel feel really modern and a lot of effort had been put in to make it feel luxurious. The room was spacious, facilities and location were good.

Cons:

I think the staff need a bit of energising and it was clear the cleaning team was understaffed. I had to empty the fridge in our room on the first day and the room was only cleaned once and barely at that. People in front of me at check out complained about their fridge being full on check in as well. There were dirty plates left outside other rooms for a day or so in the landing outside our room. Overall cleaning on a 4 star hotel really needs improving.

2026-05-29 • via Nuitee
T
Tiffany • solo_traveller • gb
9
Good Hotel, food location for beach and town.
Pros:

Nice room, clean. Friendly staff, nice pool

Cons:

Told there were inter connecting rooms but apparently there aren't. If I had known this I wouldn't have booked.

No fridge, I didn't check this on the listing and it wasn't that important but would have been nice to have as it's pretty standard in most hotels.

2026-05-29 • via Nuitee
S
Sophie • solo_traveller • gb
9
Pros:

Very nice spa lovely breakfast lovely room my little dog loved it.

Cons:

It was all lovely

2026-05-29 • via Nuitee
J
Jasmine • solo_traveller • gb
9
Pros:

Usual hotel very clean nice staff & lovley rooms & food & drink plus location. Stayed here the last 4 years now

Beds so comfy!

Cons:

No nets up so windows exposed if curtains not drawn & shower pole was broken

2026-05-29 • via Nuitee
G
Gurdeep • solo_traveller • gb
8
2026-05-29 • via Nuitee
A
Axel Benoyi • couple • gb
9
2026-05-29 • via Nuitee
L
Laura • couple • gb
8
:)
Pros:

Staff were 10/10 really friendly and happy to help with anything!
Good breakfast
Really close to the beach

Cons:

The carpet of the room had some coffe marks
The worst part of our stay was the parking:
It is own by a private company and anyone can park there (including not hotel guest), you can’t book in advance and even if you pay for the full day if you arrive and there is no space- you can’t park. Absolutely awful! Hotels manager are aware of this and no changes.

2026-05-29 • via Nuitee
M
Marisa • couple • gb
10
Great hotel would recommend
Pros:

Lovely hotel and room

Cons:

Parking was a bit hard to find when we got there

2026-05-29 • via Nuitee
N
Neto • family_with_children • gb
10
2026-05-29 • via Nuitee
S
Sophie • solo_traveller • gb
4
2026-05-28 • via Nuitee
P
Peter • solo_traveller • gb
8
Pros:

Good room and Spa

Cons:

Very little information about the wifi, the Spa or how to use changing room lockers

2026-05-28 • via Nuitee
T
Tiffany • couple • gb
3
Disappointment.
Pros:

Location

Cons:

Paid for breakfast but then on arrival to the restaurant in the morning was told had to pay for the hot foot, which is ridiculous because I wouldn't have paid for cold breakfast. The pool and spa were then closed because a child had an accident in the pool, which happens but atleast offer a partial refund! Our room had a broken toilet seat, rotten carpet, a towel with a hole in, a half used toilet roll so had to get extra and a burnt iron mark on the desk.

2026-05-28 • via Nuitee
V
Vera • couple • gb
8
It was nice time ,we enjoyed the spa and swimming pool
Pros:

Spa facilities and location

Cons:

It was little bit noisy

2026-05-28 • via Nuitee