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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Garden
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Pets allowed
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Lift / Elevator
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Luggage storage
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Bar
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Golf course
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Non-smoking throughout
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Private parking
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Street parking
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Concierge service
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Special diet menus - on request
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Allergy-free room
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Kid meals
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Snack bar
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Heated pool
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Indoor pool
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Toilet with grab rails
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Fruits
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Pet bowls
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Spa/wellness center services
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Beauty Services
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Fitness/spa locker rooms
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Manicure
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Pedicure
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Face masks for guests available
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Delivered food - securely covered
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Key card access
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Themed dinner nights
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Broadcast Live sport events
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Rooms and Wellness Club
Experience spacious and traditional rooms just a stone's throw away from Bournemouth's sandy beaches. Enjoy our wellness club with a pool, jacuzzi, sauna, and gym for ultimate relaxation.
Award-Winning Dining and Local Attractions
Indulge in culinary delights at our Queen's restaurant, offering a buffet breakfast and dinner with dishes made from fresh, local ingredients. Explore vibrant Bournemouth town centre and nearby attractions like the Pavillion Theatre and Oceanarium.
Convenient Location and Amenities
With easy access to Bournemouth International Centre and the airport, as well as pet-friendly rooms and 24-hour room service, Mercure Bournemouth Queens Hotel ensures a comfortable stay for all guests. Book now for a memorable seaside getaway.
Our pool and spa areas are open between 08:00 - 20:00 Monday to Sunday and an adult must accompany anyone under the age of 18 in these areas
Please note that we dog-friendly hotel will incur an additional charge of £20 per dog, per night (maximum 2 dogs allowed per room).
Upon arrival, please be informed that a pre-authorization of £50.00 per night will be taken on your credit card as a security measure for any incidentals that may occur during your stay.This amount will not be charged to your card, but will be held temporarily. After you check out and provided there are no damages or outstanding charges, the pre-authorized amount will be released back to your credit card. The release process may take a few days depending on your bank's policies. We appreciate your understanding and cooperation in ensuring a pleasant stay for all our guests.This property does not accommodate bachelor(ette) or similar parties.
Parking is subject to availability due to limited spaces.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Not a lot of!
Staff were not interested when we told them about the leaking air conditioning unit which constantly dripped onto the carpet, the noise of the lift which was next to our room and an exterior a/c unit which was situated outside our room window
Service in the restaurant was unbelievably slow considering there were only 2 other couples eating in there
Staff were lovely, location was easy to get to
room was very tired and damage to the windows with no real blind for privacy in bathroom. Bed very lumpy
Turn night there was lots of noises like problems with the heating systems on the buzzing noise kept on coming on every now again in the morning when we reported it the receptionist he made it sound like it was our fault and we should’ve contacted him immediately in the middle of the night, we thought it would just disappear. No, it did not and it also felt like they already knew about the problem.
Position was excellent People and Bar were very friendly we were informed that we couldn’t pay in advance for parking spaces as there was no parking that could be reserved from this picture. Total lie.
The location and room
Shower is very small
Room: Bright and clean. Well decorated. Customised cushions!
Breakfast: Good selection. Nice ambience.
Location: Easy walk to seafront, town and bus stops.
Housekeeping: Thorough, consistent and friendly.
No shaver/electric toothbrush socket in room.
It was good
It was clean and friendly
It was clean and welcoming the reception area, smelt, lovely and homely. We have made plans to return there this year.
1- the first night we had a meal we sent compliments to the chef. The second Knight, sorry to say standards are dropped a bit. Breakfast was lovely. When I stayed there last time, I was told that in September the gym and sauna membership can be renewed. They didn’t seem to be able to give me any information on this, which is something I am looking forward to. I need to know.
I had booked a solo couple of nights break as I managed to get child care. This was the first break away but within 45 mins of arrival I received a call that my child was ill and needing urgent medical assistance an hour away. The reception lady and young blonde gentleman were very supportive at the time and said I could cancel so I could get to the hospital and get my money back (£120+… not exactly cheap!).
Ever since, I have sent emails which have been ignored, phone calls where were buffed off to ‘checking with the manager’ but nothing back. Absolutely appalling. I was clearly upset at the time and needed to get back but feel I have been deceived. The lack of correspondence is just unprofessional.
I have given them ample time to respond before replying on here.
I will note I hadn’t even got to a point of receiving a key for the room as the room wasn’t ready when I arrived. As such I can’t comment on the facilities past the reception. I had wandered down to the pool - where I got the notification to get home - which looked ok but the lockers didn’t work.
Great location, comfortable rooms.
Would have been good to have waterand glasses in the room.
It’s location
Rooms in need of refurbishement
The staff were friendly
Room smelt of smoke and the pictures made it look nicer than it is. It’s quite pokey and the spa is not a spa at all
I loved the decor and furnishings choice were excellent. The pool was a lovely temperature and everything was so clean! The cleaning staff deserve a raise, honestly one of the cleanest hotels I've ever stayed in! The staff were very helpful and friendly.
The only little thing I'd suggest which would be a helpful touch would be to add a bottle of hair conditioner in the rooms and in the changing room showers at the pool. I didn't bring any with me as toiletries were included in the list of amenities. But other than that it was perfect.
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