Queens Hotel & Spa Bournemouth

Hotels
7.4 (3656 reviews)
Meyrick Road , Bournemouth , GB
+44 1202 554415

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Breakfast
Friendly staff
Cons:
Cleanliness issues
Staff disorganization
Room noise

Categories

Cleanliness
6.43
Reports of dirty carpets and walls, poor overall cleanliness.
Service
7.9
Friendly staff noted, but some reports of disorganization and rudeness.
Location
8.44
Positive mentions of the location being great.
Room Quality
6.89
Rooms described as spacious and comfortable, but with reports of dated decor.
Amenities
6.92
Amenities like the gym and pool mentioned as needing improvement.
Value for Money
7.38
Overall value affected by cleanliness and service issues.
Food and Beverage
7.93
Breakfast praised for variety and quality, but some reports of poor quality.
Overall Experience
7.3
Mixed feelings about the stay; notable issues reported but some positive highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:34

Property Description

Luxurious Rooms and Wellness Club
Experience spacious and traditional rooms just a stone's throw away from Bournemouth's sandy beaches. Enjoy our wellness club with a pool, jacuzzi, sauna, and gym for ultimate relaxation.

Award-Winning Dining and Local Attractions
Indulge in culinary delights at our Queen's restaurant, offering a buffet breakfast and dinner with dishes made from fresh, local ingredients. Explore vibrant Bournemouth town centre and nearby attractions like the Pavillion Theatre and Oceanarium.

Convenient Location and Amenities
With easy access to Bournemouth International Centre and the airport, as well as pet-friendly rooms and 24-hour room service, Mercure Bournemouth Queens Hotel ensures a comfortable stay for all guests. Book now for a memorable seaside getaway.

Important information:

Our pool and spa areas are open between 08:00 - 20:00 Monday to Sunday and an adult must accompany anyone under the age of 18 in these areas

Please note that we dog-friendly hotel will incur an additional charge of £20 per dog, per night (maximum 2 dogs allowed per room).

Upon arrival, please be informed that a pre-authorization of £50.00 per night will be taken on your credit card as a security measure for any incidentals that may occur during your stay.This amount will not be charged to your card, but will be held temporarily. After you check out and provided there are no damages or outstanding charges, the pre-authorized amount will be released back to your credit card. The release process may take a few days depending on your bank's policies. We appreciate your understanding and cooperation in ensuring a pleasant stay for all our guests.This property does not accommodate bachelor(ette) or similar parties.
Parking is subject to availability due to limited spaces.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Location

Guest Reviews

7.4
Based on 3656 reviews
Cleanliness: 6.43
Service: 7.9
Location: 8.44
Room Quality: 6.89
Amenities: 6.92
Value for Money: 7.38
Food and Beverage: 7.93
Overall Experience: 7.3
E
eap2100 • solo_traveller • gb
10
very nice hotel will book again
Pros:

One of the best hotel in Bournemouth, staff very friendly and very secure to leave the luggage with them from start to finish all perfect thank you!

Cons:

I did like this hotel I can not thing anything that I didn't like the hotel is a proper hotel

2026-10-17 • via Nuitee
J
John • couple • gb
9
Great relaxing weekend will be back again
Pros:

Clean and tidy great breakfast staff were very helpful great location

2026-10-16 • via Nuitee
T
Trevor • couple • gb
8
Good hotel
Pros:

Room was very clean and comfortable.
Breakfast good and value for money
Good location

2026-10-16 • via Nuitee
I
Ikemba • solo_traveller • gb
9
15min walk from station, en suite, kettle in room and full English breakfast
Pros:

15min walk from the station, en suite with kettle in the room and full English breakfast from 07-11 am the next day. It has a swimming pool, and gym in the Spa section downstairs. In a quiet neighbourhood

Cons:

Not much

2026-10-16 • via Nuitee
E
Emma • couple • gb
8
2026-10-15 • via Nuitee
C
Carol Ann • solo_traveller • au
9
2026-10-15 • via Nuitee
S
Saffiatu • couple • gb
8
I realy enjoyed my stay, it was nice and quiet.
Pros:

Lovely and friendly staff, very professional.
I like the setup of the spa facilities; pools are nice and cosy.
All facilities are close by, the gym, pool, spa, jacuzzi and the Sunna, everything is nice and clean.
The restaurant is very beautiful, food is nice, staff are very nice and friendly.
Massage session was excellent.
The environment is very quiet, great for relaxing.
Beach is about 5 minutes’ walk, very lovely beach, one of the best in England.

Cons:

The room is old fashion, bathroom and toilet a bit old, needs to be change.
Dont like the wall Paper.
Room is a bit dark.

2026-10-14 • via Nuitee
K
Kyle • couple • gb
7
Cons:

Bedrooms outdated in comparison to rest of the hotel .

2026-10-14 • via Nuitee
M
Mark • couple • gb
1
2026-10-13 • via Nuitee
N
Nikki • couple • gb
8
I had a pleasenat day
Pros:

The staff were great and very friendly, the swimming pool / spa was a lovely addition and the location is spot on.

Cons:

The room look a bit tired looking

2026-10-12 • via Nuitee
J
Jack • family_with_children • gb
8
Pros:

Staff were extremely friendly and couldn’t do enough for us. They provided us with milk for our toddlers bottle.

2026-10-12 • via Nuitee
B
Bethany • couple • gb
3
Very disappointing. Standards not up to par. Dirty, photos are deceiving, no response from hotel staff,
Pros:

The location, the bar and restaurant areas are welcoming

Cons:

Our room was dirty, the bath had rust in it, dust everywhere. Creaky and dipped floorboards which were squishy. Woken up at 6:30am to banging noises in the rooms above and hoovers. Spa is deceiving in the photos. Very dark and dingy. 4 loungers for a hotel with over 130 rooms. Hot tub allows for 2 people at a time, same as the sauna. Towels not provided. Changing rooms dirty and lockers don't work.

2026-10-12 • via Nuitee
Z
Zohal • couple • gb
10
2026-10-11 • via Nuitee
J
joan • couple • gb
5
In the end it was acceptable
Cons:

When we got the room allocated to us was stained carpet. The side bed furniture was scratched. Looked like dog hairs was on the chair. We asked for a room change but was refused. I eventually spoke with Camilla brilliant front desk receptionist I told her I have previous bookings and I was here a few weeks ago. The treatment we got on arrival was unacceptable. Camilla found time to put everything right. CAMILLA SHOULD BE APPOINTED TO TRAIN THE FRONT DESK STAFF ON HOW TO RETAIN CUSTOMERS. thank you Camilla for making my stay comfortable

2026-10-11 • via Nuitee
R
Rebaz • family_with_children • gb
10
2026-10-11 • via Nuitee
A
Alice • family_with_children • gb
5
2026-10-10 • via Nuitee
S
Stephen • extended_group • gb
10
Pros:

Everything was great will definitely stay again in the future and good thing is its not to far from the beach.

Cons:

We had a water leak from shower to room and it got my friends clothes really wet but they did give us a bag to put them in and some extra time in room before checkout.

2026-10-10 • via Nuitee
A
Aurélia • family_with_children • fr
7
Literie super, piscine chauffée agréable, mais insonorisation égale à 0
Pros:

La literie est très confortable
Le restaurant est bon
Le petit déjeuner est copieux et varié
La piscine est très agréable

Cons:

L’insonorisation des chambres est quasi nulle, on peut entendre son voisin marcher sur la moquette, parler, aller aux toilettes …
Impossible de faire réchauffer de la nourriture pour notre petite d’un an pour des raisons de sécurité a priori, on nous a dit qu’il n’y avait pas de micro onde en cuisine mais on sait que c’est faux. C’est très handicapant pour le séjour, ils devraient laisser un micro onde à disposition s’ils ont peur de courir un risque juridique en réchauffant la nourriture pour nous.

2026-10-09 • via Nuitee
S
Samaher • family_with_children • gb
1
I am writing to express my disappointment with my experience at your hotel during my family holiday in Bournemouth last
Pros:

I am writing to express my disappointment with my experience at your hotel during my family holiday in Bournemouth last summer.

When I arrived at the hotel and saw the room, I was disappointed because the room did not have the view I had expected, and the hotel was further from the sea than I had anticipated. I understand that this may not be the hotel’s fault, but I asked whether it would be possible to change the room.

My stepson spoke to reception on my behalf, but instead of arranging a room change, he was offered an extra bed, for which he paid approximately £125. When he explained this to me, I made it clear that I did not want an extra bed. I wanted to change the room. I therefore spoke to reception myself and requested a refund for the extra bed. I was told that the money would be refunded.

However, we never received the extra bed, and the refund has still not appeared in my account.

After returning home, I checked my account and discovered that the money had not been refunded. I have since tried to resolve this matter, including asking my stepson, who lives in Bournemouth, to contact the hotel on my behalf. Unfortunately, he was told that the hotel could not find any information about the matter.

I am very disappointed that, despite being told I would receive a refund, I have still not received my money, and nobody has properly resolved the issue.

I would appreciate it if you could investigate this matter, check your payment records, and arrange the refund of approximately £125. I would also appreciate a clear explanation of why this issue has not been resolved despite my efforts to follow it up.

I hope you will take my complaint seriously and resolve this matter as soon as possible.

Cons:

Everything

2026-10-09 • via Nuitee
F
Frances • solo_traveller • gb
3
I should have asked for recommendations because everyone I asked in the area after said it was ‘not great’. Such a shame
Pros:

The room was clean but very small.

Cons:

Not enough staff on duty at night. No staff in spa area. No one answers the phone. Breakfast overcooked. Hot drinks machine not working. Remote control missing. I could go in! Such a shame.

2026-10-07 • via Nuitee