Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
High additional costs
Issues with food service
Condition of some rooms

Categories

Cleanliness
8.06
Some rooms were reported to have damage and the decor was noted as dark.
Service
8.83
Staff were described as polite and accommodating, but there were issues with errors in food orders.
Location
8.77
The location was frequently praised, with close proximity to attractions.
Room Quality
8.52
Rooms were generally considered comfortable and spacious, with some issues reported in certain rooms.
Amenities
7.85
The pool was seen as an additional cost and caused disappointment among guests.
Value for Money
7.51
Guests felt that many services had extra charges leading to a perception of poor value.
Food and Beverage
8.46
Breakfast was generally well-received, but experiences varied with other meals.
Overall Experience
8.43
Overall experiences varied, with some guests enjoying the stay while others faced issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:30

Property Description

Luxurious Accommodation and Spa Retreat

Elegant Rooms and Spa Experience: Indulge in marble bathrooms, flat-screen HD TVs, and the option of a balcony or terrace in select rooms at Hilton London Syon Park. Unwind in the Kallima Club Spa with signature therapies, facials, and a range of wellness amenities.

Culinary Delights: Experience exquisite dining at The Restaurant, offering dishes crafted from locally sourced ingredients. Pair your meal with selections from the curated wine and champagne list, or choose from a variety of cocktails and beverages.

Convenient Location and Access: Situated near the Syon House Estate, and just a short drive to Richmond Underground Station, enjoy easy access to London's city center. With free parking and WiFi, make Hilton London Syon Park your gateway to a memorable stay.

Important information:

Gym access is included in your room rate. A £25 charge per person, per 2 hours, applies for pool and spa access. Please note that Kallima Spa, pool and gym facilities are for adults only.

Kallima Spa is exclusively for adults. For £25 per person hotel guests can indulge in our spa facilities, including the tranquil swimming pool.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 2269 reviews
Cleanliness: 8.06
Service: 8.83
Location: 8.77
Room Quality: 8.52
Amenities: 7.85
Value for Money: 7.51
Food and Beverage: 8.46
Overall Experience: 8.43
J
Jackson • solo_traveller • gb
8
Pros:

The room was comfortable and spacious

Cons:

Shower had quute a fee chipoed tiles

2026-06-20 • via Nuitee
D
Daranveer • couple • gb
10
2026-06-19 • via Nuitee
A
Andrew • family_with_children • gb
8
Comfortable but dated.
Pros:

Good location for our trip. Comfy bed and clean room.

Cons:

Hotel was a bit dated, could do with a refurbishment. Light bulbs out and some switches in the room didn’t work.

2026-06-19 • via Nuitee
B
Bernd • couple • at
8
Pros:

Sehr schönes Hotel, gleich neben dem Schloss. Große Zimmer! Schöner Balkon! Blick ins Grüne. Gute Koordination mit Taxi Unternehmen, sodass unser Gepäck nach London kam und wir weiter reisen konnten.

Cons:

Mini Bar leider nicht befüllt.

2026-06-19 • via Nuitee
C
Carissa • solo_traveller • us
5
Unremarkable
Pros:

Close to Syon House

Cons:

Outdated and bland food.

2026-06-19 • via Nuitee
H
Hamdi • couple • gb
8
Pretty decent
Pros:

Room

Cons:

Female staff at front desk at night wasnt friendly, rather rude.

2026-06-17 • via Nuitee
J
James • solo_traveller • gb
10
2026-06-17 • via Nuitee
N
Natasha • couple • gb
10
2026-06-17 • via Nuitee
D
David • couple • gb
8
Great hotel, would stay again definitely
Pros:

Great location, spacious rooms. Great gym

Cons:

Some work being completed Saturday morning before 9. Not too bad.

2026-06-16 • via Nuitee
I
Isabel • couple • gb
1
The worst disappointment
Cons:

It was my wedding night and I explicitly wrote that on my reservation not even a welcome note not even a single
Chocolate as a welcome.
I’ve been working in hospitality 15 years of my life and true moments like this mattered a lot. Not even a complimentary drink etc
Worse we checked in at 12.30 am and the front desk girl was absolutely cold nothing to make us feel welcome.
The worst disappointment ever.

2026-06-15 • via Nuitee
B
Bella • solo_traveller • us
9
2026-06-15 • via Nuitee
A
Anisoara • solo_traveller • ro
10
2026-06-15 • via Nuitee
R
Rahmyah • couple • gb
3
Pros:

I didn’t like this hotel it’s dramatically dropped in standard & im disappointed i stayed here for my anniversary and will not be visiting again. I will also be telling my friends and family this hotel has dramatically dropped in standard and gone up in price

Cons:

Wasn’t a nice stay

2026-06-15 • via Nuitee
A
Antonia • solo_traveller • gb
10
Wonderful stay
Pros:

The hotel was easy to find and there was plenty of parking. The staff were welcoming, helpful, professional and friendly. The breakfast was buffet style and beautifully presented with a range of food choices. The bedroom was clean and comfortable, we also had a large balcony overlooking the green. The indoor swimming pool and spa facilities were very relaxing and would highly recommend. We visited Kew gardens which is only a 10 minute drive.

Cons:

The only criticism I have is the room was too hot at night.

2026-06-15 • via Nuitee
L
Lorna • couple • us
9
We enjoyed our stay
Pros:

Comfortable hotel close to Kew Gardens and walking trails. Attentive hotel staff. Good pool and sauna. Good breakfast and lattes was tasty and convenient.

2026-06-14 • via Nuitee
M
millie • couple • gb
10
2026-06-14 • via Nuitee
D
Darren • couple • gb
10
2026-06-12 • via Nuitee
J
jason • couple • gb
9
Always good at Hilton Syon, would be good if they could keep the bar open later than 11pm for guests
Pros:

Great location

Cons:

Hotel bar shuts far too early

2026-06-12 • via Nuitee
G
Gillian • couple • gb
8
Staff ensured that nothing was a problem. Nice restaurant food
Pros:

Calm location, sound-proofed room

Cons:

Starting to look a little tired

2026-06-09 • via Nuitee
M
Mari • solo_traveller • gb
8
Pros:

Staff were lovely, very helpful. Room was a good size. Parking was easy and close by. Also nice that the parking is free.

Cons:

Bar shut a bit early for a hotel. Would have expected it to be open longer than 11pm.

2026-06-08 • via Nuitee