PARKROYAL Serviced Suites Kuala Lumpur

Hotels
PARKROYAL Serviced Suites
8.4 (5168 reviews)
No. 1 Jalan Nagasari; Off Jalan Raja Chulan , Kuala Lumpur , my

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Lack of cleanliness
Noisy rooms

Categories

Cleanliness
7.61
Rooms still lack a lot of upgrades and cleanliness.
Service
9.08
Staff were very helpful with booking changes and generally friendly.
Location
9.12
Excellent location with easy access to Bukit Bintang and other amenities.
Room Quality
8.07
Rooms are spacious but need upgrades, with some noise issues.
Amenities
8.6
Good breakfast options and amenities like gym and pool.
Value for Money
8.56
Very good value for money considering the location and services provided.
Food and Beverage
7.61
Breakfast lacks variety and is overcrowded.
Overall Experience
8.58
Overall a delightful stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:55

Property Description

Luxurious Self-Catering Suites
Indulge in fully furnished suites with modern amenities and separate dining and living areas.

Relaxation and Recreation
Unwind at the resident lounge, sauna, and two outdoor swimming pools. Kids can have fun at the play area while adults can stay active in the fitness center.

Convenient Location
Explore Kuala Lumpur's attractions with ease, located a short walk from Raja Chulan Monorail station and popular shopping areas.

To experience comfort and convenience at PARKROYAL Serviced Suites Kuala Lumpur, book your stay now.

Important information:

From 1st January 2023, a tourist tax of MYR 10 per room per night is applicable to all foreign guests. If you choose to pay at the property upon your arrival, you will have to pay the tourist tax directly at the property. If you pay for your reservation via Booking.com, we will collect this tax from you directly.

This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card and SAME credit card upon check-in or valid permanent residents MY PR Card are exempted.

Guests with a complete 2 doses of vaccination are allowed to check in and are required to display their Digital Vaccination Certificate upon arrival and ensure they wear a mask while they are in the public areas.

We are happy to advise you of our signature safety and hygiene program - PAN PACIFIC CARES, for your better comfort while staying with us.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.4
Based on 5168 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 7.61
Overall Experience: 8.58
J
Josephine Santa couple my
9
2026-08-08 via Nuitee
R
Roel family_with_children nl
8
Prima hotel, maar eerder 3/4-sterren als je kijkt naar gastvrijheid
Pros:

Het is een prima locatie in de populaire wijk Bukit bintang. De kamers zijn echt prima. Ook de zwembaden zijn fijn. Het ontbijt is prima. Niet het beste dat we ooit hebben gehad, maar wel goed genoeg.

Cons:

Bij een 5-sterren hotel verwacht je 5-sterren service. Voornamelijk op het gebied van gastvrijheid ontbrak dit. Het personeel achter de balie groet gasten niet. Het voelt meer alsof je langs de conciërge van een flatgebouw loopt op weg naar de lift.

2026-08-08 via Nuitee
M
Maki family_with_children jp
8
2026-08-08 via Nuitee
S
sachin solo_traveller in
10
2026-08-07 via Nuitee
M
Magali couple fr
9
2026-08-07 via Nuitee
Z
Zemira solo_traveller nl
10
2026-08-07 via Nuitee
M
Musab couple ae
10
Pros:

Good

Cons:

Good

2026-08-07 via Nuitee
M
Musab couple ae
10
Pros:

Good

Cons:

Good

2026-08-07 via Nuitee
M
Monica solo_traveller au
8
Convenient and affordable stay in KL
Pros:

Great location. Clean.

Cons:

Nil

2026-08-07 via Nuitee
N
Nehal family_with_children gb
9
2026-08-06 via Nuitee
P
Péter family_with_children hu
7
2026-08-06 via Nuitee
A
Agnès solo_traveller fr
10
Excellent séjour à Kuala Lumpur
Pros:

Emplacement central, vue magnifique, propreté, 2 piscines dont une rooftop. On peut laisser les bagages à l'arrivée et au départ. La chambre était prête bien avant l'heure du check in. Petit dej sympa !

Cons:

Rien du tout

2026-08-06 via Nuitee
V
Viktoriya family_with_children uz
3
Pros:

Чисто, номер убирали ежедневно

Cons:

При бронировании номера я указала, что в нем будут проживать трое гостей, включая ребенка 11 лет. Несмотря на это, при заселении для ребенка не были подготовлены спальные принадлежности.
Во время регистрации я дополнительно обратилась к сотрудникам с просьбой предоставить постельные принадлежности для ребенка, однако к моменту, когда мы собирались ложиться спать, ничего подготовлено не было. После повторного обращения нам принесли лишь подушку и старое одеяло без пододеяльника (см. фото ниже). Сотрудник просто бросил их на диван и ушел, даже не попытавшись застелить спальное место. В результате мне пришлось снова идти на ресепшен и требовать предоставить простыню и пододеяльник.
Завтраки также оставили разочарование. Ассортимент блюд очень скромный и практически не ориентирован на международных, в том числе европейских, гостей.
Кроме того, в коридорах на этажах отсутствует кондиционирование. С учетом жаркого и влажного климата находиться там крайне некомфортно.
Сам отель также нуждается в обновлении. Мебель заметно изношена, а диваны давно требуют замены или профессиональной реставрации.
К сожалению, уровень сервиса и состояние отеля не соответствуют ожиданиям. Рассчитывали на более внимательное отношение к гостям и более высокий стандарт обслуживания.

2026-08-06 via Nuitee
F
Fumi family_with_children jp
4
5つ星ではない
Pros:

大型の滞在アパートという感じ。

Cons:

特徴がない。ホスピタリティは特に感じられずドライ。ただの滞在場所としては可もなく不可もなく。値段相応。

2026-08-05 via Nuitee
M
Mohammad family_with_children gb
9
2026-08-04 via Nuitee
P
Pablo solo_traveller es
9
Pros:

Está muy bien

Cons:

Las vistas no eran muy allá

2026-08-04 via Nuitee
N
NooNY solo_traveller ae
7
Pros:

The location near from everthing , ..the staff very nice polite ..helpful...respectable.

Cons:

The hotel was going through the renevation so there was noise ,beside the disco clubs are next to us...alot of noise abd disurbance at late night ..the location is good but being next to disco clubs and bars is so bad for families .

2026-08-03 via Nuitee
F
Felix couple de
8
2026-08-03 via Nuitee
A
andre solo_traveller be
9
Pros:

Zeer goede ligging. Zeer mooie ruime kamers en goed ontbijt. Mijn man was gevallen en het personeel was zeer bezorgd. .

Cons:

Niets

2026-08-03 via Nuitee
M
Mark solo_traveller my
7
2026-08-03 via Nuitee