Hotel Xbalamque and Spa Cancun

Hotels
7 (127 reviews)
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500 , Cancun , MX
52-998-892 3377

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Facilities

Full-service spa
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
Designated smoking area
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Unique Mayan-themed décor
Friendly staff
Good value for money
Spacious rooms
Cons:
Some areas feel dated
Limited food options mentioned

Categories

Cleanliness
6.58
Room was clean and comfortable.
Service
7.55
Staff was friendly and helpful, always making sure I had what I needed.
Location
8.09
Super convenient location with lots to explore nearby.
Room Quality
7.04
Spacious rooms with unique decor.
Amenities
7.07
Hotel lobby was nice, with a pool open from 8am to 8:00pm.
Value for Money
6.53
Quirky, budget-friendly hotel that offers good value.
Food and Beverage
6.58
Standard quality for this hotel tier.
Overall Experience
6.55
Overall a good experience, with unique character and atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:19

Property Description

Luxurious Spa
Indulge in massages, body treatments, and facials at the hotel's spa, or unwind in the outdoor pool and sauna for a truly relaxing experience.

Dining and Entertainment
Savor delicious meals at La Adelita or enjoy a drink at the bar/lounge. Room service is also available for your convenience.

Convenient Amenities
Stay connected with complimentary Wi-Fi, benefit from concierge services, and make use of the onsite hair salon. With free parking and a 24-hour front desk, your stay will be seamless.

With Hotel Xbalamque and Spa, experience a luxurious stay in the heart of Cancun. Book now for a memorable getaway.

Important information:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

7
Based on 127 reviews
Cleanliness: 6.58
Service: 7.55
Location: 8.09
Room Quality: 7.04
Amenities: 7.07
Value for Money: 6.53
Food and Beverage: 6.58
Overall Experience: 6.55
R
Ramon • extended_group • us
2
Not satisfied at all.
Pros:

Location

Cons:

Not very clean and has cockroaches. Linens are very dingy.

2026-06-10 • via Nuitee
M
Mendoza • extended_group • mx
9
Buena
Pros:

Arquitectura

Cons:

Un poco mas de seguridad

2026-06-09 • via Nuitee
E
Edgardori • solo_traveller • pr
9
2026-06-09 • via Nuitee
J
juan carlos • solo_traveller • ar
10
2026-06-09 • via Nuitee
G
Gabriely • couple • br
8
2026-06-08 • via Nuitee
G
Gabriely • couple • br
8
2026-06-08 • via Nuitee
T
TheDaliamS • solo_traveller • mx
7
2026-06-06 • via Nuitee
M
maria de lourdes • solo_traveller • mx
10
Pros:

Todo me gusta ,desde la atención hasta el hospedaje y todo cercas

2026-06-04 • via Nuitee
P
Pily • family_with_children • gb
10
Great
Pros:

Everything was lovely

2026-06-01 • via Nuitee
C
colorado • solo_traveller • mx
10
2026-05-30 • via Nuitee
P
Pablo • family_with_children • mx
3
Mala atención
Cons:

No hay wifi, no hay TV, no hay atención el encargado no contesta los mensajes, las instalaciones sucias

2026-05-27 • via Nuitee
R
Ramirez • solo_traveller • mx
8
2026-05-26 • via Nuitee
M
MERLY • family_with_children • mx
2
NADA ES LO QUE PARECE
Cons:

las Televisión en el cuarto es de las antiguas apenas y se veia, el olor es demasiado a humedad, y el desayuno q ofrecen no te dice desde la pagina q solo es fruta pan tostado y cafe y que adicionalmente si deseas otra cosa tienes que pagar, el estacionamiento que ofrecen jamas hubo, tuve que dejar el carro afuera, no me gusto y jamas me volveria hosperdar alli.

2026-05-25 • via Nuitee
B
Brow • solo_traveller • ca
7
2026-05-24 • via Nuitee
L
Luis Alberto • solo_traveller • mx
10
2026-05-24 • via Nuitee
J
Jorge • family_with_children • pt
5
Aceitável
Pros:

Era aceitável

Cons:

Casa de banho

2026-05-24 • via Nuitee
K
Karina • solo_traveller • mx
10
2026-05-23 • via Nuitee
F
Fernando • couple • us
8
2026-05-22 • via Nuitee
G
Gabriely • couple • br
9
Excelente
Pros:

Fomos muito bem recepcionados e o hotel é lindo. Tem vários retaurantes próximos e do lado do hotel tem um café da manhã excepcional.

Cons:

N/A

2026-05-21 • via Nuitee
C
Chinchilla • family_with_children • cr
8
Agradable
Pros:

Lugar tranquilo

Cons:

La piscina se mantenía sucia con hojas

2026-05-21 • via Nuitee