Cairns City Palms

Hotels
8.6 (2700 reviews)
199 Sheridan Street , Cairns , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues
Noisy guests
Limited parking
Outdated furnishings

Categories

Cleanliness
7.74
Several reviews mentioned cleanliness issues, including filthy conditions and worn carpets.
Service
9.71
Positive sentiments regarding friendly staff and helpful service are prevalent throughout the reviews.
Location
8.75
Many guests mentioned the hotel's central location and accessibility to various amenities.
Room Quality
8.2
Rooms are described as tidy and comfortable, although some mention outdated furniture.
Amenities
8.23
Amenities such as the pool and kitchen facilities received positive feedback, but some guests experienced issues.
Value for Money
8.69
The hotel is generally considered good value for the price paid.
Food and Beverage
8.74
No specific feedback, but general satisfaction with amenities indicates standard quality.
Overall Experience
8.71
Most reviews indicate a satisfactory stay, balancing good service and location with concerns about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:18

Property Description

Convenient Location
Located just a short distance from Cairns city center and the airport, Cairns City Palms provides easy access to supermarkets, restaurants, and other amenities within walking distance.

Relaxing Amenities
Guests can unwind by the tropical outdoor swimming pool or in the Balinese style hut. The Palms Garden Hut offers a tranquil escape with barbecue facilities and entertainment options.

Personalized Service
Enjoy complimentary tea, coffee, and scones each morning in the Palms Private Lounge. Benefit from guest facilities such as laundry, onsite parking, and discounted tour bookings to explore the wonders of Cairns.

Book your stay at Cairns City Palms for a relaxing tropical getaway with convenient amenities and personalized service.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 2700 reviews
Cleanliness: 7.74
Service: 9.71
Location: 8.75
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.74
Overall Experience: 8.71
J
Jack • family_with_children • au
7
2026-06-20 • via Nuitee
P
Peter • solo_traveller • au
7
Pros:

Roomy and location

Cons:

Needs updating

2026-06-19 • via Nuitee
K
Karen • couple • au
8
2026-06-18 • via Nuitee
M
Mccarthy • solo_traveller • au
5
Pros:

The room was clean and tidy.
Good size rooms, beds where comfortable.
Bathroom was big.

Cons:

Hot water system was a huge let down, you could only get 1 person at a time, than had to wait for half/hour for it to heat up

2026-06-16 • via Nuitee
J
Joseph • solo_traveller • au
10
2026-06-15 • via Nuitee
S
Scott • couple • nz
4
The photo looks lots better than it was.
Pros:

The bed was comfortable, the location was okay. The management and cleaning staff were very friendly.

Cons:

The room was needing lots of repairs, the ceiling fan is off the ceiling, the blue tack hadn’t been removed from the wall, the dust on the bottom of the picture was so thick it hadn’t been dusted in a very long time. The fridge was also is disrepair. The door to the bathroom needs replacing. Lots of deferred maintenance needed.

2026-06-15 • via Nuitee
A
Antonietta • family_with_children • au
8
2026-06-15 • via Nuitee
E
Emma • couple • ie
1
Avoid! Stay elsewhere!
Pros:

Initial receptionist was nice and friendly

Cons:

Avoid!! Stay anywhere else.
This is by far the worst establishment I have ever stepped foot in. Upon checking into our first room, we were greeted by an unbelievably moldy ceiling and thick mold in the bathroom grout. Because my friend has asthma, this was an immediate health hazard. The walls looked like they hadn't been painted since the building was constructed, there were thick layers of dust on every surface, and the bedsheets were stained.
When we requested an alternative, the receptionist moved us to a room that was only marginally better. While it lacked the pungent odor of the first room, we quickly noticed black hairs stuck to the bathroom walls, as well as more hair IN the bed, yellow pillows and stains on the bedsheets.
We returned to reception to ask for another solution, but were told the manager wouldn't arrive for a couple of hours. When we went back later and waited 20 minutes extra of when we were told she would arrive there was no sign of her, we went looking for her ourselves. We found her with a stepladder and a scrubbing brush, bleaching the mold on the ceiling of the first room. (As a side note: bleach does not kill mold on porous surfaces; she was simply bleaching it to hide the issue and resell the room).
When we approached her calmly and civilly, her response was shockingly hostile and unprofessional. She snapped, "Oh, you're here to talk about the cleaning?" When I confirmed that the apartment was dirty and neglected, she replied, "Well, I don't want to talk about the cleanliness, I don't care.". I won’t go into detail of how this woman spoke to me but I can tell you I have never been spoken to so poorly by anyone in customer service. Save yourself the hassle, the health risks, and the disrespect—book anywhere else.

2026-06-15 • via Nuitee
S
Stacey • couple • au
10
Great room for short stay.
Pros:

Room was clean and smelt fresh as soon as your walked in. Great for a place to stay before catching the plane.

Cons:

The only thing would be the parking- very small carpark - hard for bigger cars - could get in and out but not much room to turn around- if you didn’t have a car or just a small one you’d be fine..but that’s my only issue.

2026-06-14 • via Nuitee
C
Christopher • solo_traveller • au
10
2026-06-14 • via Nuitee
C
Christopher • solo_traveller • au
10
2026-06-13 • via Nuitee
G
Geoffrey • solo_traveller • au
8
2026-06-12 • via Nuitee
M
Masafumi • family_with_children • jp
8
2026-06-11 • via Nuitee
R
Roskruge • solo_traveller • nz
9
Pros:

Location and staff

Cons:

Bathroom could be upgraded. But was ok.

2026-06-09 • via Nuitee
D
Dilpreet Gulati • solo_traveller • au
7
It was value for money. I got what I paid for.
Pros:

Location of the motel was great. Beds were comfortable. Facility was clean.

Cons:

My room was located towards the main road and it has constant traffic which woke me up a few times at night and in the early hours.

2026-06-09 • via Nuitee
R
Richard Gosselin • solo_traveller • nc
7
Cons:

le lit la salle de bain, la vétusté du motel

2026-06-08 • via Nuitee
P
Peta • solo_traveller • au
10
Pros:

Great location, staff amazing, morning refreshments including real coffee. 5 minute walk to variety of food options

2026-06-08 • via Nuitee
S
Simon • solo_traveller • au
8
2026-06-06 • via Nuitee
B
Brett • solo_traveller • au
9
2026-06-05 • via Nuitee
J
JolTom • solo_traveller • au
7
Pros:

Ite ok for one or night. everday cleaning and top up other daily needs, towels tissue rolls and coffee, milk etc.
Other all things there bbq,pool,free parking.

Cons:

Fan have one speed maximum only, no sound protection at night you can count howmany vehicles moving on the road. And very old building.

2026-06-05 • via Nuitee