Cairns City Palms

Hotels
8.6 (2758 reviews)
199 Sheridan Street , Cairns , au

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues
Noisy guests
Limited parking
Outdated furnishings

Categories

Cleanliness
7.74
Several reviews mentioned cleanliness issues, including filthy conditions and worn carpets.
Service
9.71
Positive sentiments regarding friendly staff and helpful service are prevalent throughout the reviews.
Location
8.75
Many guests mentioned the hotel's central location and accessibility to various amenities.
Room Quality
8.2
Rooms are described as tidy and comfortable, although some mention outdated furniture.
Amenities
8.23
Amenities such as the pool and kitchen facilities received positive feedback, but some guests experienced issues.
Value for Money
8.69
The hotel is generally considered good value for the price paid.
Food and Beverage
8.74
No specific feedback, but general satisfaction with amenities indicates standard quality.
Overall Experience
8.71
Most reviews indicate a satisfactory stay, balancing good service and location with concerns about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:18

Property Description

Convenient Location
Located just a short distance from Cairns city center and the airport, Cairns City Palms provides easy access to supermarkets, restaurants, and other amenities within walking distance.

Relaxing Amenities
Guests can unwind by the tropical outdoor swimming pool or in the Balinese style hut. The Palms Garden Hut offers a tranquil escape with barbecue facilities and entertainment options.

Personalized Service
Enjoy complimentary tea, coffee, and scones each morning in the Palms Private Lounge. Benefit from guest facilities such as laundry, onsite parking, and discounted tour bookings to explore the wonders of Cairns.

Book your stay at Cairns City Palms for a relaxing tropical getaway with convenient amenities and personalized service.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 2758 reviews
Cleanliness: 7.74
Service: 9.71
Location: 8.75
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.74
Overall Experience: 8.71
B
Barbara • solo_traveller • au
8
2026-07-10 • via Nuitee
L
Larry • solo_traveller • au
10
2026-07-10 • via Nuitee
W
Wendy • solo_traveller • au
1
Pros:

Leaving!

Cons:

Everything! This was the dirtiest Motel we have ever stayed at. There was dust on all the lights, blinds and walls. Stains were all over the blinds and couch, and what looked like blood on the kitchen table. There was a hole in the bedroom wall. There was mould in the shower and on the ceiling of the bathroom. The fighting, yelling and drinking could be heard from next door until after midnight. People checking-in thumped cases up the stairs. Thank goodness we weren't the car parked next to the guy spraypanting his car with an aerosol can in the car park. If we possibly could have, we would have relocated. We even thought sleeping in the car would have been a better choice.

2026-07-09 • via Nuitee
V
Venkat • family_with_children • au
3
People make loud noises during late night, disturbs sleep
Pros:

Location

Cons:

Noisy neighbours

2026-07-09 • via Nuitee
M
Max • solo_traveller • au
7
Overall, my stay was excellent. The reception staff were welcoming, friendly, and very accommodating
Pros:

Overall, my stay was excellent.

Cons:

NA

2026-07-09 • via Nuitee
M
Michelle • couple • au
10
2026-07-08 • via Nuitee
M
McNeill • solo_traveller • au
7
2026-07-08 • via Nuitee
M
michiyo • solo_traveller • jp
5
2026-07-08 • via Nuitee
A
Alice • couple • au
10
2026-07-06 • via Nuitee
J
Judy • solo_traveller • au
9
A refreshing stopover
Pros:

Staff were welcome and went out of their way to make my stay comfortable. Little touches like flowers in bathroom.

2026-07-06 • via Nuitee
S
Sere • couple • au
10
2026-07-06 • via Nuitee
T
Tracy • family_with_children • au
8
Lovely place, lovely staff, a lot of places was walking distance. I would stay again.
Pros:

Everything was in walking distance. Staff was lovely and accommodating.

Cons:

The hot water system was quite poor. The pressure of the water was very low. But overall the stay was great.

2026-07-06 • via Nuitee
C
Colleen • extended_group • au
9
Very enjoyable
Pros:

Everything

Cons:

Dolly size hair dryer. Needs to be replaced.

2026-07-05 • via Nuitee
T
Tye • solo_traveller • au
6
2026-07-05 • via Nuitee
D
Daniella • family_with_children • au
7
Great value for money for a family on a budget but you get what you pay for.
Pros:

Location was great. Very very clean. Staff were lovely. Value for money.

Cons:

A bit run down. A little bit noisy.

2026-07-05 • via Nuitee
C
Colleen • extended_group • au
9
Enjoyable 😉
Pros:

Everything no complaints

Cons:

The barbie size hair dryer. Really a waste of time supplying it. Not suitable.

2026-07-05 • via Nuitee
G
Greg • family_with_children • ph
6
2026-07-04 • via Nuitee
J
Jarman • solo_traveller • au
8
Pros:

Clean and comfortable

Cons:

No reason

2026-07-04 • via Nuitee
R
Robin • solo_traveller • au
8
Pros:

Staff were great

2026-07-04 • via Nuitee
Y
Yoni • solo_traveller • au
6
Cheap and goid location
Pros:

Cheap, good location and had what we needed to eat and sleep. Very hard bed.

Cons:

It's run down, shower wasn't very clean. Lots of cracked and chipped tiles, doors didn't close very well.

2026-07-03 • via Nuitee